SUMMARY

• Working towards the organizational goals in such a way that my professional integrity, experience and enthusiasm are effectively utilized in the success of the firm.
• To contribute strong background in solutions implementation, along with unique drive for excellence and success, to the firm.
• Solutions - oriented professional Business Systems Analyst with 7.5 years for experience, who excels at managing and handling support for critical live applications in Agile environments, troubleshooting complex production issues, performing a gap analysis, collaborating with different project teams, interfacing with clients and managing deployments to build successful solutions for clients.
• Design and review of various documents including the Business Requirement Document (BRD), Functional Requirement Document (FRD), Change Request (CR).
• Experienced Infrastructure Security Business Analyst with experience in managing risk and compliance for applications as per banking and security standard, functional requirement analysis and process flow using different methodologies.
• Motivated achiever with more than seven years of significant, progressive experience in IT consulting and services - banking domain focusing on providing end to end application support.
• Extensive knowledge on all phases of software development life cycle (SDLC).
• Hands on experience in the areas of Balance Sheet Management, Mortgage Banking, Receivables Banking, ID Consolidation/Management, Single Sign on etc.
• Experienced IT professional who has successfully led project teams for delivering 24X7 supports for N.A clients providing solutions for live client facing applications.
• Strong problem-solver with strong analytical skills that can design solutions and assist development team and other support team with issues.
• Consistent Performer and a Good team player.
• Quick Learner with effective interpersonal communication skills and adaptability to change.

TECHNICAL SKILLS

• Unix programming
• MS EXCEL
• SHAREPOINT
• Webservers
• IBM websphere 6.x 7.x iplanet 6.x
• Application Servers - iplanet 6.x identity and access management
• ACTIVE DIRECTORY
• SINGLE SIGN ON working Knowledge on Amazon cloud serviceS.
• Windows Server
• Amazon linux
• MS-SQL
• Oracle 10g

PROFESSIONAL EXPERIENCE

Confidential, McLean, VA

Business Analyst

Responsibilities:

• Provide production support on QRM and Polypaths issues/concerns in a challenging and time crunch environment working closely with business, vendor, and data teams to resolve the issues.
• Participate in early stages of application development life cycle in understanding the changes planned, issues and defects raised and fixed in integration and User acceptance testing and performance testing cycles.
• Participate in projects or analysis that involves working with multiple functions and teams across the Balance Sheet Management, Asset Liability Management, Investment Portfolio, Rate Risk, FTP, Stress Test, MSR as well others across Treasury and the Bank.
• Involved in Database creation and database administration processes like Grant/Revoke privileges on objects, import/export schema using data pump and analyze database objects.
• Regulatory/Audit Interactions: participate in monthly and quarterly meetings in addition to other examinations and audits.
• Lead enhancements/small projects to upgrade QRM and Polypaths environments to cloud(AWS).
• Monitoring of processes, jobs and logs to ensure data integrity, performance and availability.
• Record the job failure incident with appropriate severity and priority, coordinate and escalate to closure. Participate in moving the development enhancements and releases to UAT and production environment.
• To run pre-planning and planning sessions with the stakeholders and team members across different products for each iteration.
• Work with automation team on automating the web-based applications by explaining the business workflow to the automation team.

Environment: MS-SQL, ORACLE, .net, unix, SSRS, Control-M, Windows server 2008/2012, AWS

Confidential

Business/Infrastructure Analyst

Responsibilities:

• Apply process improvement and organization-wide methodologies and principles to support migration of ID administration and management from local ISA (Information Security Administration) groups to CITI's Center of Excellence.
• Requirements gathering from User Administration Functions. Responsible for effective transitioning of existing ID administration and management processes and controls into the Centers of Excellence, thereby preparing the transition plan for the migration.
• Develop a Process Control Manual for applications based on the demonstration. Performs functional analysis to identify required tasks and their interrelationships.
• Work with software development team on business and functional requirement documents.
• Perform GAP Analysis on project demonstrations to identify the risk and compliance gaps.
• Work with App Business team and Information Security Officer's to develop a mitigation plan to mitigate the risks as per CITI Risk and Compliance standards.
• Perform validation for the applications to meet the IT Security Standards and per business requirements.
• Secure sign off from Citi Party program owner post the successful migration process.

Environment: MS-SQL, Oracle Identity Manager

Confidential

Sr. Business Analyst/Onsite co-ordinator

Responsibilities:

• Manage onsite-offshore co-ordination, assigning tasks to offshore and ensure proper delivery of the tasks in a timely manner.
• Manage weekly governance calls with clients and management to focus on effective service delivery plans.
• Troubleshoot UAT and Production issues, understand the root cause and apply solution to solve the issues. Monitoring the process, performance and applications availability/stability.
• Providing sign off on major deployments to production releases from support point of view.
• Participating in moving the development enhancements to uat, performance and production environments. Code analysis for business validations, business flow requested by any party .
• Work as L3 support would help L2 team members with analysing the application logs.
• Manage Problem and known Error Management, change request and management.
• Production bug analysis and providing the temporary work around to minimize/eliminate the impact of the issue.
• Co-ordinate and help implement the emergency fixes to the LIVE environment, do smoke test of the fixes pushed to production environment before opening to users.
• Proactively analyze the logs and configuration files for increasing the performance of the applications and servers.
• Automation of various time effective activities providing Service Improvement for client.
• To ensure proper documentation is created, meets standards, and is properly maintained according to established standards and procedures, to facilitate ongoing support and maintenance.

Environment: UNIX, oracle sql, ibm websphere 6, 7.0, core java, SUN iplanet application & webserver.

Confidential

Project Engineer

Responsibilities:

• User ID management - Administering & Managing the login ID's and User Rights Management on Active Directory/OS/Database Level across supported servers.
• User ID creation & deletion providing access to Shares/Applications/Printers across supported domains.
• Tools used: ADSR(Active Directory Script Registry), WebAdmin, Terminal Server Access(AD)
• Reporting security violations / lapses and escalate non-compliance issues.
• Performing Business As Usual Checks performing Entitlement related activities for Internal Audits Cleanup of dormant accounts to avoid un-authorized access. through them.
• Co-ordination with Clients and Users.
• Played a major role in the Desktop Standardization Initiative (DSI) project which Citi has launched with the concept of ONE CITI, ONE DESKTOP. This initiative is to migrate all 370,000+ desktops and laptops to a standard desktop product across the globe and maintain them.
• Involved in project related activities like Semi-annual Share drive entitlement reviews, providing evidence for RCSA. Also, timely action of EERS, to remove privileged access from users who have left the department\organization.

Environment: IDAM, ARCHER, ACTIVE DIRECTORY, MS-SQL