SUMMARY

• Driven, action - oriented and result focused Business Analyst Professional with 10 plus years of experience in business analysis.
• Experienced with Agile (Scrum) software development & waterfall methodology.
• Forward-thinking and detail-oriented analyst with the ability to understand, discern and synthesize complex business, technology and financial issues.
• Excellent Communications & Analytical skills to understand various Business Models, Processes, and Requirements & transform them to various Requirements Artifacts like Business Requirements Document (BRDs), Functional Specification/Requirements Documents (FSD/FRDs), GUI Prototypes, Flow Diagrams (UML), and Report Mockups.
• Extensive experience working with Senior Management, Business & IT Stakeholders, Internal & External Vendors and act as liaison between them. Strong Client facing skills & Cognizant to Elicit, Gather & Analyze Business Requirements and provide Technical, Functional & Operational solutions to users.
• Detailed analysis of the AS-IS and TO-BE business process (GAP Analysis).
• Experienced in understanding User requirements and converting them into Functional Requirements.
• Extensive experience in eliciting requirements, writing use cases and creating use case diagrams.
• Have good working knowledge and experience on Microsoft Word, Excel, Visio, PowerPoint and HP Quality Centre.
• Involved in planning and assisting testers to create test cases using MS word & Excel document. Also assisted testers to plan automation using QTP. Maintained reports for defect tracking.
• Involved in System Integration Testing (SIT), Regression Testing, GUI Testing, Performance Testing & User Acceptance Testing (UAT).
• Experienced in project management using MS Project. Assisted project manager in detailing the schedules of tasks for a project and also handling interdependent tasks and issues related with it.
• Involved in Development Support, QA Support and User Support throughout the life cycle of the project including Post Production Support performed Root Cause Analysis for the SIT, UAT and Production Defects for remediation.
• Created User Operational/Work flow Manuals for the application users & app support teams.
• Experience in Healthcare and Financial Domain.
• Facilitator for JAD sessions and business/technology interactions. Ability to influence Subject Matter Experts with strong Communication, analytical and Presentation skills.
• Experience in Gap Analysis, Risk Analysis and Impact Analysis
• Ability to prioritize changing requirements, meet client expectations and ensure that projects are delivered on time within budget.

TECHNICAL SKILLS

Project Methodologies: Agile software development & Waterfall methodology

Business Modeling Tools: MS Visio, iRise, Pencil

Operating System: Windows NT/XP/2000, Windows 7, MS DOS, UNIX

Databases: PostgreSQL, Oracle, SQL Server

Languages: C, C++, Java, VB, HTML, UML, .Net, SQL, XML

Software/Tools: MS Office Suite, MS Visio, MS project, SharePoint, QTP 8.0, HP Quality Center.

PROFESSIONAL EXPERIENCE

Confidential, CA

Sr. Business Analyst

Responsibilities:

• Using analytical & problem-solving skills shall motivate team to complete the task.
• Work with business partners / stake holders to capture and document business needs / high-level requirements / functional specifications to best suit the development process.
• Understand AS-IS business process and recommend TO-BE process based on data evidence, business processes and scope
• Conduct User interviews and group discussions pertaining to Business Analysis
• Understand SDLC processes and agile flavored development methodologies.
• Handle product management including analysis, design, gapping process, stake holder coordination, knowledge management etc.
• Write Use Cases, Functional specifications, Scenarios, Business processes, Workflows, Process flows, Test cases and Test Plans.
• Generate reports using SQL Queries.
• Assist project manager and send reports to higher management.

Environment: Windows 7, MS Project, Agile, MS Office Suite, UML, MS Visio, Oracle SQL Developer.

Confidential, Raleigh NC

Sr. Business Analyst

Responsibilities:

• As-Is Documentation - Interacted with Stakeholders to document pertinent information necessary to understand Current application roles, rule to assign users to those roles, role management, Security Access groups, Access Administration & Access reviews.
• Gap Analysis - Documented gaps between the as-is state of this application’s access and the possible to-be state.
• Remediation - Scheduled the work to fill the gaps.Ensured to implement new process to fix the gaps.
• Access Reviews - Document the rubric for this application’s access and define the specifications for the manager and application owner reviews. Train the reviewers, update the access review manual.
• Implemented Dormant ID cleanup process as part of remediation and hence reduced security risks.
• Recommended & Implemented 2 step admin approval process (Maker - Checker Process) to ensure accuracy when fulfilling a user access request which improved quality in Manual Access Provisioning.
• Liaised between the application and Oracle team to Onboard applications to Oracle IAM tool for centralized Access provisioning & access review.
• Collaborated with Project Manager, to discuss project goals, timeline, requirements and task status.
• Created Wire frames for Associate Manager Review & Business Manager review.
• Created Training materials, job aids etc. for IAM team, business application team, and general management.

Environment: Windows 7, MS Project, Agile, MS Office Suite, UML, MS Visio, Oracle SQL Developer.

Confidential, Princeton NJ

Sr. Business Analyst

Responsibilities:

• Acts as a liaison between departmental end-users, technical analysts, information technology analysts, and consultants in the analysis, design, configuration, testing and maintenance of Chronic Care Management systems to ensure optimal operational performance.
• Tracked and fully documented New/Changes for functional and business specifications.
• Participated in the full life cycle of development (define, develop, test, install, and maintain) of existing applications as well as new initiatives.
• Collaborated with Project Manager, Web Design Team, Back-End Developer, and Client to discuss project goals, requirements and end-users.
• Involved in developing few Enhancement\User Stories, Use Cases for UI and Defect fixing.
• Met with stakeholders (managers, executives, vendors, and end-users) to discover the preliminary issues pertaining to the problem. The goal is to get various views on the macro and micro status of the problem.

Environment: Windows 7, MS Project, Agile, MS Office Suite, UML, MS Visio, Java, PostgreSQL, HP Quality Center.

Confidential

Sr. Business Analyst

Responsibilities:

• Managed and led a team of 12 members which includes Business Analyst & QAs under Groups Information security.
• Understood & created current process & proposed process diagrams
• Performed RequirementAnalysis, developed Use Cases & Activity Diagrams.
• Prepared BRD, FRD (using Process Flow, Use Cases, and Wireframes), and RTM (Requirement Traceability Matrix)
• Performed UAT to check if requirements are implemented as expected.
• Ensured the application follows the Global Information Security policy.
• Defined & Governed the Key Control Indicator and Key Risk Indicator for processes as part of Audit remediation program
• Defined and implemented monitoring of operations team framework globally (CH and KL Ops team), Created the process document and get approval
• Created Security Matrix Update process document and get approval
• Performed Root Cause Analysis (RCA) for escalated issues from Identity and Access management team.
• Registered Identified risk in Risk wise or Phoenix on the relevant team.
• Reported Identified gaps in the process to the process owners.
• Participated in Status review and reporting meetings.
• Worked on multiple projects in a high-stress environment under aggressive deadlines.
• Ensured cross-functional training for all QA activities to all QA team members.

Environment: Windows 7, MS Project, Waterfall, MS Office Suite, UML, MS Visio, Java, Oracle 10i.

Confidential

Sr. Business Analyst

Responsibilities:

• Gathered requirements, organized team meetings requirements from business users, generatedbusinessprocess models, & use-case models, and createdbusinessrequirements document (BRD) & functional requirements document (FRD).
• Understood the Business requirements and ensured the quality of service of private banking application is in place.
• Tracked the requirement till the requirement is deployed to production.
• Conducted Functional analysis, System testing, and deployment.
• Coordinated and conducted Business, Systems Requirements analysis meetings with Business and technology partners.
• Provided and recommended alternative methods of implementation or presentation to best meet the Business clients’ needs, and provided user-friendly solutions.
• Documented, followed up and resolved issues related to each assigned project.
• Reviewed and validated Test Plan, Test Scenarios, and Test Cases with Testing Team and provided final approval.
• Worked with UAT Team to prepare User Acceptance Testing Deliverables such as UAT Scenarios, UAT Test Cases
• Employed Agile for the purpose of monitoring the project and also followed the step-by-step procedure.
• Worked with the Project Manager on keeping track of Project Status, Deadlines, and Issues.
• Managed day-to-day project activities and coordinate tasks with On-site and Offshore teams.

Environment: Windows XP, MS Project, Agile, UML, MS Visio, MS Office Suite, .Net, C#, Oracle 9i, Quality Center.

Confidential, New York City NYC

Sr. Business Analyst

Responsibilities:

• Collected business requirement needs from client meetings & documented the requirements using HP Quality Center 10. Followed agile software development methodology.
• Analyzed and understood the commercial mortgage backed securities (CMBS) deal life cycle & portfolio management.
• Ensure the securitization files can be uploaded to the CAAST application.
• Attended agile team meeting every day at Confidential office with the onsite team.
• Tracked the requirements till the requirement is deployed to production.
• Assigned & monitored the offshore development team and QA team. Offshore development & QA team report daily status to me in the team meeting.
• Conducted daily meeting with the development team offshore to go over the requirements and clarify any questions raised by the offshore developers.
• Co-ordinated between the onsite & the offshore team through emails and meeting.
• Communicate with the offshore team through emails, phone calls and office communicator desktop sharing.
• Created Screen mock up to elicit new requirements and alignment around project scope using MS Visio.
• Reviewed and provided final approval to Test Plan, Test Scenarios, and Test Cases.
• Involved in reviewing and validating QA Defects and worked with Development Team and QA Team to provide Fixes
• Participated in UAT Testing with Business
• Review and validate test cases created by the QA team member for requirements.

Environment: Windows XP, MS Project, Agile, UML, MS Visio, MS Office Suite, .Net, C#, Oracle 9i, Quality Center.

Confidential, Nashville, TN

Business Analyst

Responsibilities:

• Conducted Joint Application Development (JAD) Sessions and interviewed Subject Matter Experts (SMEs) and Stakeholders, asking detailed functionality aspects of business process and carefully gathered the Business Requirements in an easily understandable format.
• Deciphered and evaluated User-level requirements into a logical diagram using UML diagrams, workflow and activity diagrams to effectively explained the transition.
• Created Business Requirements Document (BRD) & Functional Requirements Document (FRD) using Microsoft word and also reviewed business requirements document created by other Business analysts.
• Reviewed and validated test cases created by Testers against requirements.
• Created Requirement traceability matrix, Critical test cases & System test cases to validate the process change.
• Performed System testing on Model test environment using the test cases written.
• Performed Integration testing to verify the system functionalities are working with external interfaces.
• Consulted with the other team members and clients to resolve project complications and difference of opinions.
• Identified actors and use cases to create use case diagrams that typically determined the pulse of the business system.
• Associated in developing and submitting periodic project status and updated reports to senior management and the clients.

Environment: Windows XP, MS Project, Waterfall, UML, MS Visio, MS Office Suite, C Program, UNIX, Power Builder, SQL Server.