Career Targets: IT Business Analyst, Business Development Manager
Industry Targets: Travel and Logistics, Financial Services, Customer Relationship Management, Retail
Technology Domain Target: Microsoft Technologies
IT Business Analyst with 12+ years of experience and success in helping clients leverage Microsoft technology investments and enterprise rollouts, core focus being enterprise wide SharePoint initiatives.
Demonstrated skills in handling projects / initiatives across multiple domains ranging across Home security devices, Telephony, Telecommunications, Airlines, Travel and logistics, Product Marketing and Selling, Retail, Real Estate and Customer Relationship Management and technological expertise on Microsoft suite of applications - SharePoint, BI and Web and Pivotal CRM, with an edge to be able to add dimensional detail to solution / product analysis and understanding of the client / user expectations.
Proven expertise in pre-sales , technology and solution consulting, requirement study, elucidation, analysis, design, development, testing and documentation phases of CRM products and multi-tier web based projects with capability of leading and co-coordinating mid size teams across the offshore and onsite engagements with the added experience of using Six Sigma Process Improvement Tools.

CORE KNOWLEDGE & SKILL AREAS

• Relationship Building / Cultivation
• Analytical & Quantitative Skills
• Microsoft Technologies
• Corporate Intranets & Social Media
• Consultative Selling Approach
• Market Research & Analysis
• SharePoint
• Enterprise Content Management
• Conceptual Selling
• Technology & Solution Road-mapping
• Pivotal CRM
• CRM and BI Systems

PROFILE SUMMARY

• Client Engagement and Customer Account Management
• Business opportunity management – qualifying business opportunities, recommendations, proposal management, effort estimations
• Business initiative and IT alignment and IT landscaping
• Business presentations (including solution demonstrations) on organization expertise and recommendations to prospective clients
• Solution road-mapping, Functional and Technical Consultation for Microsoft based initiatives
• Liaison between third party vendors , project teams and client or customer teams; between business units for requirement gathering, scoping and phasing and implementation of enterprise initiatives
• Coordination between customer and in-house technical teams, both onsite and offshore
• Requirement Management
• Project Management Support - technical estimations (including FPA), testing approach and strategy review, functional & quality verification
• Documentation – Business Proposals / Scope documentation / RFP Responses / Product and solution presentations / Sales Collaterals / Business requirement specifications / Requirement specifications / Case Studies / Story Boards / Business Process Documentation – As Is and Recommended / Use Case Modeling and Process Diagrams / Requirement Traceability Matrix / Test Cases / Training Material & Presentations
• Business User Training – Classroom and Online
• Incident Management

RELATED EXPERIENCE

ConfidentialDIA, FEB’08 - PRESENT ENGAGEMENTS / PROJECTS

Confidential, CEDAR RAPIDS, IOWA, JANUARY ‘12 – PRESENT
In a bid to integrate the disparate intranet systems currently maintained by individual businesses onto a common platform that would serve as a publishing and information dissemination platform, the team envisioned the implementation a corporate intranet for all business across Transamerica on SharePoint. 
A study was conducted across the business to understand the current systems in place, the scope of integration and adoption of the current systems and intranet sites to be migrated onto the new platform and help businesses align their expectations to framework, followed by migration of content from the existing sites onto the new platform.
Sr. Business Analyst

• Liaison between Business teams, governance and project teams;
• Coordinate with business units for gathering, elucidation, scoping , phasing , feasibility analysis of requirements on SharePoint 2010 platform
• Coordination between project teams, both onsite and offshore
• Relay business requirements & expectation to the migration team.
• Functional adherence and verification of migrated content throughout the implementation cycle
• Documentation – Requirement specifications, Training Material & Presentations
• Testing & Verification
• Business User Training – Online

PRE-SALES, SEP ’08 – DEC’11 Confidential Pre-sales team - extending support to the sales wing of the organization, in expanding the organization’s presence on the global map leveraging existing customer accounts and initiating new accounts and providing technical consulting support and help organizations with solution road-mapping and IT landscaping.Confidential Technical Consulting team – extending business analysis support to project teams implementing Microsoft based solutions.Sr. Business Analyst

• Client engagement and Customer account management
• Business opportunity management – qualifying business opportunities, recommendations, proposal management, effort estimations
• Business initiative and IT alignment and IT landscaping
• Business presentations on organization expertise and recommendations to prospective clients
• Solution demonstrations of Microsoft platform based solutions (core focus on SharePoint and CRM) / implementations to prospective clients
• Solutioning, Functional and Technical Consultation for Microsoft based initiatives
• Solution road-mapping for Microsoft SharePoint 2007 & 2010 based Enterprise initiatives
• Project Implementations – Requirement gathering sessions with Business Users, Estimations, Technical team coordination, functional adherence , End User Training
• Documentation – Business Proposals / Scope documentation / RFP Responses / Product and solution presentations / Sales Collaterals / Business requirement specifications / Requirement specifications / Case Studies / Story Boards / Business Process Documentation – As Is and Recommended / Use Case Modeling and Process Diagrams / Requirement Traceability Matrix / Test Cases / Training Material & Presentations

Confidential, EL SEGUNDO/ RIVERSIDE, LA, JULY ‘11 – SEPTEMBER ‘11
In a bid to upgrade the current corporate intranet portal on web-sphere platform, technically and functionally, automate processes across Confidential businesses, and implement SharePoint on an Enterprise level, a study was conducted to understand the current processes within the individual businesses and their expectations; analyze feasibility w.r.t management of content, the plausibility of ‘digitization’ of processes, integration of data and consolidated reporting using SharePoint.
Sr. Business Analyst

• Liaison between business units for requirement gathering, scoping and phasing and implementation of the enterprise initiative
• Techno-functional assessment of gathered requirements with respect to technology in consideration (SharePoint 2010)
• Relay business requirements & expectation to the Technical team(s).
• Assist in technical & effort estimations
• Documentation – Business Proposals / Scope documentation / Business requirement specifications / Story Boards / Business Process Documentation – As Is and Recommended

Confidential, AUGUST ’09 – APRIL ‘10
In a bid to implement an Information Management System at an enterprise level for Qatar Airways, a study was conducted to understand the current processes of the individual departments w.r.t management of paper / document load / flow and the plausibility of ‘digitization’ of information flow and process facilitating quicker process execution within the various departments that included - Flight Operations, Human Resources, CEO’s Office, Crew Management, Contracts, Cargo, Finance, Ground Services, Commercial and Corporate Planning
Sr. Business Analyst

• Liaison between third party vendors , project teams and client or customer teams; between business units for requirement gathering, scoping and phasing and implementation of the enterprise initiative
• Techno-functional assessment of gathered requirements with respect to technology in consideration (SharePoint 2007)
• Assist in technical & effort estimations (including FPA)
• Product Comparisons, to help finalize the technical platform for implementation
• Documentation – Business Proposals / Scope documentation / Business requirement specifications / Story Boards / Business Process Documentation – As Is and Recommended / Use Case Modeling and Process Diagrams / Requirement Traceability Matrix / Test Cases / Training Material
• Relay business requirements & expectation to the Technical team(s).
• Coordination between customer onsite and technical teams offshore
• Functional adherence and quality monitoring of the application throughout the development cycle
• Business User Training – Classroom and Online

Confidential, FEBRUARY ’08 – AUGUST ‘08
A web interface, for a predictive dialer, developed from the auto-dialer. While the basic auto-dialer merely automatically dials telephone numbers for Agents who are idle or waiting for a call, the predictive dialer uses a variety of algorithms to predict both the availability of Agents and called Contact answers, adjusting the calling process to the number of Agents it anticipates (or predicts) will be available when the calls it places are expected to be answered. 
Business Analyst, Technical Lead

• Liaison between project teams and customer team
• Relay business requirements & expectation to the Technical team(s).
• Project scheduling & team coordination
• Interim in-progress application demonstrations to the customer team
• Functional adherence and quality monitoring of the application throughout the development cycle; test case and test strategy review
• Assist in technical estimations (including FPA), testing approach and strategy
• Documentation –Requirement specifications / Case Studies / Use Case Modeling and Process Diagrams / Requirement Traceability Matrix / Training Material & Presentations

Confidential, AUGUST ’03 – OCTOBER ‘06The application, a customer management system, a business application layer, atop the core of the product’s meta data driven architecture that helps in customizing both the Meta data and the business rules. The product platform connects to CMS for the meta and customer data. Every newer version of the CMS layer has enhancements in terms of up-gradation of underlying business rulesSR. ANALYST

• Coordinating with onsite team – Market / Product Analysts for requirement upgrades and details for the newer product versions
• Addressing customer reported Support incidents / Product function Issues - Analysis / Prioritization, assessment and prioritization of issues identified as part of support incidents for future versions in tandem with the product analysis team
• Product specific – Functionality Change/ Modification tracking across product versions
• Development of add-on applications for the product framework for different verticals including - Real-estate, Medical and Financial, Contact Centers and Sales
• Creation of sample data and the product / application demonstration instances of the different versions of the product
• Working in tandem with the Quality team for functional checks of product versions, test scenario and test case reviews
• Working closely with the documentation team to make/suggest product document plans for on-line help, installation, technical reference and customization guides and end user training documentation
• Providing in house training to personnel on Pivotal framework and business domain of customer relationship management

ADDITIONAL EXPERIENCE Confidential, AUG’02 -AUG’03
Confidential, AUG’00 – AUG ‘02
Confidential, OCT’99 – MAY’00Technical Consulting & Project Implementation teams – extending technical architecture, design and implementation support to project teams implementing Microsoft based solutions.

SOFTWARE ANALYST

• Solution Architecture and Design
• Requirement Analysis
• Solution coding and packaging and deployment
• Test case documentation
• Technical feasibility analysis and research

EDUCATIONAL CREDENTIALSBachelors of Engineering in Computer Science