SUMMARY

• Experienced Professional with a combined experience of 7 years Business Analyst Marketing Professional in eliciting requirements, operations management, system conversions, software development, process re-engineering, liaison with Subject Matter Experts SMEs , conducting User Interviews JAD sessions, customer relations and strategic planning.
• Qualifications Summary Excellent communications written verbal skills to understand and validate customer requirements, prepare Business Requirement Document BRD , System Design Specification SDS , and communicate the same to the design development team for smooth functioning of the application development process. Created process flows and use case diagrams using Microsoft Visio. Comprehensive knowledge of the Software Development Life Cycle SDLC , with excellent understanding of various phases like Requirements, Analysis/ Design, Development and Testing. JAD sessions to gather, synthesize and prioritize requirements using interviews, document analysis, requirement workshops, site visits and surveys. Worked with Quality Team in developing test plans, test scripts and test cases based on functional specifications. Maintained Test Matrix, Traceability matrix, prepared and maintained the requirements traceability matrix RTM , conducted functional walkthroughs and successfully got sign offs. Performed User Acceptance Testing UAT sessions, created Test scripts, Test plans and Test Scenarios and supervised the development of User Manuals for customers. Demonstrated experience in Software Quality Assurance and QA tools such as Mercury Quick Test Pro and Mercury Quality Centre. Performed business impact analysis of proposed projects, processes and GAP analysis for new functionality requirements, as well as prioritizing them based on actual business needs so as to align them with the project roadmap. Proven inter-personal skills i.e. the ability to quickly establish rapport credibility with customers and manage strategic relationships. Ability to switch work roles i.e. work independently or in team according to the job demand and work situation.

TECHNICAL KNOWLEDGE

• Applications MS Office Suite Word, Excel, PowerPoint, Access, Outlook Adobe
• Software Solutions MS Visio, MS SQL Server, MS Project, Enterprise Architect, HP LoadRunner,
• HP Performance Center, HP Quality Center HP Diagnostics.
• Languages: C , JAVA, HTML SQL
• Operating Systems: Windows 7, Windows Vista, Windows XP UNIX

PROFESSIONAL EXPERIENCE

Confidential

Business Analyst

• Software Development Life Cycle SDLC for small to mid- size projects by performing requirements analysis and testing using development methodology. Work closely with programmers to develop detailed design specifications as well as develop documentation according to standards. Serve as liaison between Business Owners, End Users and IT Programming staff.
• Interfaced with Clients to identify the business/ functional requirements and documented the same in Business Requirement Document BRD Functional Requirement Document FRD .
• Created vision, scope, and use case documents, business process models, use case diagrams using VISIO and activity diagrams.
• Utilized Rational Unified Process RUP to configure and develop process, standards, and procedures.
• Performed GAP and Risk analysis of existing system and evaluated benefits of new system.
• Conducted Joint Application Development JAD sessions with stakeholders throughout the Software Development Life Cycle SDLC to resolve open issues.
• Validated technical designs created by IT developers against functional specifications.
• Worked with Quality Analysis QA team to design test plan and test cases for User Acceptance Testing UAT .
• Coordinated work plans between Project Manager and the Client using MS Project.
• Supported the Scrum Master in facilitating the prioritization of user stories
• Created documentation incl. User Manual for training and Help Desk teams.

Confidential

Business Analyst

• The project entailed developing end-to-end solutions with all functionalities enhanced as per client specifications including transactions on the web ranging from basic account opening and querying to placement of orders, redemptions and executing other transactions. The solution enabled the client to track and profile the customers in order to deliver superior personalized service and stay ahead of competition.
• Used Unified Modeling Language UML to create artifacts for project related deliverables.
• Analyzed Business Requirements, performed gap analysis and segregated them into high level and low level Use Cases, Activity Diagrams/State Diagrams and Class Diagram Documented and maintained requirements traceability matrix to ensure that all requirements are traceable from top to bottom and to provide a basis for test plan
• Gathered requirements through JAD sessions interviewing Subject Matter Experts SMEs , translated the requirements in the form of System Development Document SSD for the IT team to work on application development.
• Performed gap analysis between the As-Is model of the legacy system and the To-Be model to identify the gaps, logged issues relating to the identified gaps and worked with the SME to get clarifications.
• Used Quality Center to get an easy interface to manage and organize activities like Requirements coverage, Test Case Management, Test Execution Reporting, Defect Management and Test Automation.
• Created Activity Diagrams Use Case Diagrams using MS VISIO and MS Excel to represent the charts and data.

Confidential

Business Analyst

• Designed a Facets Claims Processing System that accepted and processed paper and electronic claims from various providers Doctors and Hospitals .
• Worked with the PM during the SDLC from requirement analysis through deployment, using RUP Methodology.
• Interacted with business users of Facets claim processing system and gathered the gaps faced by them in the existing applications.
• Documented requirements and communicated them to the IT team in the form of Use case documents, System Design Documents.
• Elicited requirements and prepared the technical system design and System Design analysis of the flow of EDI transaction sets 835, 837 997.
• Managed system requirements and Requirements Traceability Matrix RTM , and Scenarios using Requisite Pro.
• Conducted JAD sessions to allow different stakeholders to communicate their perspective with each other, resolve any issues and come to an agreement quickly.
• Used Rational Software Architect to carry out business modeling and create use case diagrams.

Confidential

Surgical Manager

• Strategic marketing approach aimed at business growth through- need identification identification of hurdles to deal close new market development up-selling marketing communication sales support- business leads, training customer management.
• Aggregate market growth of 15 through country specific plans i.e. led the promotion product adoption initiative continued education training , competitive benchmarking value proposition.
• Re-launched VYPRO II VICRYL Plus brands with 29 growth on VYPROII 200 on VICRYL Plus.
• 18 increase in sales revenue through a new concept of direct supply based on annual rate contract to hospitals.
• 30 trades shows facilitated 50 customer education programs hands on trainings, international workshops .