Summary

• 6 plus years of diversified experience in areas like Business Analysis and Quality Assurance.
• Good domain knowledge and work experience in insurance and health care.
• Extensive experience in modeling the AS IS and TO BE applications.
• Strong understanding of project life cycle and SDLC methodologies including Waterfall, Agile and Rational Unified Process RUP .
• Good understanding of Project Process and ability to analyze business problems and identify solutions.
• Open to dynamic work environment and ability to work collaboratively with business users, testers, developers and other team members for the overall enhancement of software product quality.
• Experienced in creating Business Requirement Documents, Functional Requirement Specifications and User stories.
• Experienced in creating Use Cases, Use Case Diagrams, Activity diagrams, Entity Relationship Diagrams in UML using MS Visio.
• Used Elicitation techniques like interviewing, questionnaires, brainstorming, observation, and document analysis for requirements gathering.
• Participated in preparation of root cause analysis RCA documents.
• Experienced in reviewing test procedures, defining test cases, analyzing bugs, interaction with team members in fixing errors and User Acceptance Testing UAT .
• Proven ability to work under pressure, prioritize and meet deadlines.
• Team player and self-starter with excellent written and oral communication, coordination, documentation, analytical and interpersonal skills.
• Adept in problem solving skills and learning new technologies.
• Technical Skills
• Business Skills: Use Case Modeling Analysis, User stories, Business Process Analysis, Gap Analysis
• Tools: Rational Requirements Composer, Rational Team Concert, Requisite Pro, MS Office, MS Visio, Clear Quest, Clear Case, Rational Rose, Sharepoint, Quality Center, Bugzilla
• Languages: C, C , Java, Python, Perl, HTML, UML
• Databases: MySQL, MS SQL Server, MS Access, Oracle
• Methodologies: Agile/Scrum, RUP, Waterfall
• Operating Systems: Windows 98, ME, 2000, NT, XP, Vista, 7

Professional Experience

Confidential

Business Analyst

• Responsibilities:
• Interacted with the SME's to gather information about policy sales and servicing.
• Gathered and analyzed the User requirements and Functional Requirements and documented Business Requirements, Process Maps and Non-Functional Requirements.
• Responsible for writing user requirements in the form of user stories using Rational Requirements Composer.
• Conducted walkthrough of requirements to technical team and helped resolve open issues and Change Requests through Impact Analysis.
• Developed UML Use Cases using MS Visio and developed a detailed project plan with emphasis on deliverables.
• Involved in the analysis of change requests submitted by product team and designed the appropriate user stories for the new requirements.
• Provided key input in working with users in defining project and system requirements.
• Created relationships in Requirement Traceability Matrix linking Business Requirements to Functional requirements and Functional Requirements to Systems Requirements.
• Actively involved in the QA phase of the project, by reviewing test plan and test cases.
• Involved in mentoring specific projects in application of the new SDLC based on the Agile Unified Process, especially from the project management, requirements and architecture perspectives.

Environment: MS Office, Rational Requirements Composer, Rational Team Concert, Share point, Adobe Acrobat, SQL

Confidential

Business Analyst

Responsibilities:

• Gained an overview and performed a detailed study of the existing system artefacts and operation by interacting with the Project Manager, Business and Technical team members.
• Conducted user interviews, gathered requirements and analyzed the requirements using Rational Rose, Visio and Requisite pro.
• Involved in creating and modeling the AS IS diagrams and TO BE system and accomplished the GAP Analysis.
• Wrote Business Cases for the Stakeholders to understand the functioning of the new Underwriting System.
• Processing of New Business, Renewal, Cancellation, Reinstatement, Billing for various lines of business Personal Auto and Property .
• Involved in all stages of testing the Auto Home Insurance application.
• Performed extensive Requirement analysis and developed use cases and workflows.
• Software Bug tracking and managing issues using Rational ClearQuest.
• Participated in the development of User Manuals for customers.
• Conducted UAT facilitated discussion between business team and QA team on determining the test requirements and pass/fail criteria documented and reported user feedback to management team.

Environment: MS Office, Rational Requisite Pro, Rational Rose, MS Visio, Clear Quest, UML

Confidential

Business Analyst

Responsibilities:

• Interviewed Business Users to gather Requirements and analyzed the feasibility of their needs by coordinating with the project manager and technical lead.
• Conducted ROI, Technical feasibility and operational feasibility studies.
• Conducted extensive requirement analysis using Rational requisite pro.
• Thoroughly studied the requirements for the process re-engineering.
• Prepared BRD after the collection of Functional Requirements from users that provided appropriate scope of work for technical team to develop prototype and overall system.
• Interacted with users for verifying User Requirements, managing Change Control Process, updating existing Documentation.
• Prepared graphical depictions of Use Cases, State Diagrams, Workflow Diagrams and Activity Diagrams and creation of technical design UI screen using Microsoft Visio.
• Worked on Rational ClearCase for Version Controlling to maintain up to date changes in the Documents.
• Assisted to develop the Test Plan, Test Cases and Test Scenarios to be used in testing based on Business Requirements, technical specifications and/or product knowledge.

Environment: MS Office, Rational ClearCase, MS Visio, Unix, Windows NT/XP, Oracle, SQL Server

Confidential

Business Analyst

Responsibilities:

• Acted as a liaison between the Business and Technical teams to deliver requirements deliverables - beginning with assisting Sr. BA.
• Involved in all four phases of the requirements development including Elicitation, Analysis, Specification and Quality Validation.
• Conducted Joint Application Development JAD sessions with SMEs from Market Research Group and Web Management System to gather Business and Functional requirements.
• Developed Screen Mock-ups / Prototypes to provide demonstration to the Business teams.
• Documented User Specification in terms of Use Cases, Business Rules Non-Functional Requirements.
• Worked as an interface between the users and the different teams involved in the application development for the better understanding of the business and IT processes.
• Supported Design and Development activities, by providing walkthroughs and feedback.
• Ensured that the clients adhere to the Change Management Notification CMN process.
• Responsible for managing the Change Request Log and RTM.
• Extensively involved in writing and executing Test Cases and User Acceptance Testing UAT .
• Assisted in developing end user training material and training sessions.

Environment: MS Office, MS Visio, MS Project, SQL server, UML

Confidential

Software Tester

• Understanding the Business Requirements and coordinating with Sr Quality Engineers.
• Designed Test cases with respect to the Business functionality.
• Involved in Adhoc Testing, Functional Testing.
• Used Test management tool Quality Center.
• Responsible for User Acceptance Testing and Regression Testing.
• Created Summarized test reports and submitting them to the Testing Manager.
• Reporting and communication of bugs to Development team.
• Reporting defects found by Bugzilla and tracking them till they are fixed.

Environment: Subscription Management System SMS , MS Office, Quality Center, Bugzilla