SUMMARY:

• Created structured processes for data center migration at Symphony Teleca ($40M saving over 5 years)
• Exceeded the Division goal for IT cost savings at Verizon by $11.6 M (goal target $9.4 M)
• Negotiated and won a $1.6M contract for Adea Solutions for CRM implementation at Ryan & Co.
• Projected cost saving of $40M over 5 years with the Data Center for Source Health Analytics

TECHNICAL SKILLS:

Management: Align IT Strategy to Business, Resource Management, Budget Management, Managed Services, BPO, Business Strategy, Workflow Automation, Vendor Management, Change Management

Technical: Workflow Manager, Data Center Infrastructure, IaaS, PaaS, Infosec, ACD, CTI, IVR, VoIP, CRM, TCP/IP, BSS/OSS, Networks, Storage, Backup, DR, Windows, Unix, Oracle, DB2,AS/400

Process Knowledge: Waterfall and Agile Scrum, EVM, PMBOK, ITIL Service Management, PMO/IT Governance, CMMI, SDLC, RUP, Forte, Serbanes - Oxley (SOX), HIPAA, Six Sigma, Data warehouse, BI, Linux

PM Tools: MS Office suite, MS Project, Project Server, Primavera, PlanView, SharePoint, Visio, Business Objects, Quality Center

PROFESSIONAL EXPERIENCE:

Confidential

Project / Program Manager

Responsibilities:

• Managed Web Application development projects in OSS/BSS on Mobility platform and Agile Development cycle. Currently managing AT&T Infrastructure Cloud initiatives for compute, storage and network enhancements.
• Managing infrastructure projects for migration of 28 applications from Unix to Linux, and establishment of Common Technology Platform (Virtual Linux Cloud) for future h/w and affiliated applications, Server Virtualization, Storage, Network Engineering, Data Mart, Backup and DR, Network Performance Monitoring, and Server Refresh/Upgrade. Managed hardware upgrade to align technology to business for organic growth and improve reliability and availability.
• Monitor and control expenses ensuring operation within budget for projects ranging from $400K to $1.3M. Performed monthly true up of the project financials and addressed variances.
• Managed the Build out of the Enterprise Social Platform (tSpace) for 50K users with IBM Connections, 19 environments in Cloud and System Integration of several internal collaboration tools like SharePoint, Q chat tool to provide collaboration space (communities, blogs, forums, files) and mobile ready along with web analytics.
• Managed Platforms that included VM, Windows, Oracle, DB2, Linux, Websphere, Filenet, NetApp/Isilon NAS, DR, Zerto, IBM Forms and Docs, AS400, Java, Load Balancers, Firewalls, Network and Application Performance Monitoring (Patrol, Nagios, Introscope, Splunk, Tealeaf). Used ATT processes (TUP, OIPF, 1ATTCR, PRISM, tSpace, WMS).

Confidential, Plano, Texas

Project / Program Manager

Responsibilities:

• Managed infrastructure projects to build out new networks for Dell Services and manage projects to transition customers and internal support functions onto the new dedicated network. Transitions included call center functions as well as applications requiring migration of systems from remote sites to technology center.
• Implemented Call Center solution using Private Cloud (DCD) at Dell that integrated Cloud Call Center (CCaaS) with NICE Workflow Manager and recording and SFDC CRM vendor for Blue Cross and Magna Care clients.

Confidential

Program Manager

Responsibilities:

• Successfully migrated Data Center with 200 servers from Conway, AR to Dallas, TX. This included Server and Application Migration, VM, Bolt-on, Windows, Citrix, Mainframe, Unix/Linux, Oracle, Netezza, Exadata, Qlikview, Exchange, SharePoint, Vulnerability Assessment, Information Security, Network Engineering, Backup and DR.
• Set up PMO and developed PMBOK processes, Performance Metrics and Executive Dashboard Reporting.
• Managed vendor Contracts, SOW, SLA, MSA and ITIL services, Program budget and Financials.
• Designed dashboard for Source Health Analytics deliverables tracking and risk management.
• Used MS Project 2010, MS Office 2010, Summus, SharePoint 2010

Confidential

Global Application Services PMO /Infrastructure Project Manager

Responsibilities:

• Managed Finance Applications projects (Account Opening Enhanced Detection, Fraud Prevention, On Line Banking, Large Cash Reporting, Cash Edge implementation of cash reserves for ATM and Retail Bank branches), and Large Scale Infrastructure Migration projects (Windows 7/IE8, Websphere 7, Server Virtualization,, Server Refresh/Upgrade, App Compatibility Vendor evaluation, Service delivery/fulfillment, Information Security).
• Provided PMO Governance for Global Application Services delivery management. Projects included Workflow Automation for Application Packaging, Infrastructure Upgrades, SOW for vendors.
• Conducted Monthly review of Global Application Services Operations with Senior Management, and developed model for Future Mode of Operations (FMO) for a cost-effective business model for staffing.
• Analyzed weekly metrics for Global Application Services, and implemented process improvements that resulted in 25% YOY cost savings in application packaging operations.
• Managed 7 teams of 8 members each for Global Services. Managed $5M Program Budget.
• Used MS Project 2007, Blueprint, Citrix, SharePoint, Agile, HP QC, OVCM, Six Sigma, PlanView, EVM
• Gathered user requirements, performed gap analysis, developed BRD document, Use Cases, process flow for migration of web portals to Agnostic Data Platform (Data Warehouse).
• Managed Agile Development team for web portal. Used MS Project, SharePoint, Visio, and MS Office.

Confidential

Sr. Program / Project Manager

Responsibilities:

• Managed Application Development for billable projects in Financial Applications for Tenet Healthcare with budget from $400K - $2.0M. Projects included Large Scale Infrastructure projects (e.g. SQL Server Virtualization, Data Center migration, Office 2007 migration), SOX Compliance, web Portals for Employees Self Service, ITIL Service Management.
• Reduced operating costs by 7% and reduced service calls by 10% for Dell Services via ITSM.
• Used PMBOK compliant Project/Program/Portfolio Management Methodology (P3MM), and EVM.
• Conducted monthly Business Requirements Gathering Sessions with Tenet Healthcare for definition of Release content (SR Reports), facilitated project kickoff meetings and WBS Sessions.
• Presented weekly status and performance metrics to Tenet Healthcare Senior Management.
• Managed a team of Business Analysts, Architects, Development, Operations, multiple vendors, and budget for Release.
• Analyzed project performance and billing metrics, and presented scorecard, risk and issues management plan to Management and the client. Provided project management governance to the team.
• Used MS Project, ITIL, Remedy, SharePoint, and On Line Status Reporter, Earned Value Management.
• Successfully managed Broadband Web Portal Releases for FIOS, DSL, SMB, OSS, BSS, Billing Portals, Customer Account Management, Help & Support, Services Bundling, Self Service portal, Forte, Service fulfillment, Service Assurance and CRM.
• Helped business analysts with Requirements Gathering (RGS), IT project managers with JAD. Performed WBS, resource management, effort estimation, scheduling, deliverables tracking, and risk management.
• Managed team of BA, Development and Test resources (50 members total) and a budget of $11M.
• Executed Verizon’s project lifecycle process for the web development projects, managed roll out plan, and provided recommendations to Senior Management. Used MS Project, SharePoint, Project Server.

Confidential

Technical Project Manager

Responsibilities:

• Managed Proof of Concept demos for new IMS products in the Customer Experience Lab.
• Led delivery of Service creation capabilities demo on a gaming platform using IMS, BEA Web Logic, SIP server, Presence, Push to Talk (PTT), Windows mobile phones.
• Managed the project budget and resource planning for the IMS suitcase demo.
• Delivered a Suitcase concept of IMS system to demonstrate IMS features (e.g. Presence, Location Based Services, White Boarding) using real life scenarios. Used MS Project, Visio.
• Managed Data Center configuration, conducted requirements gathering (RGS) for enhancements, generated BRD, facilitated Joint Application Development (JAD), generated Use Cases, and provided UAT support for OSS/BSS projects for Retail Markets Voice Portal.
• Generated Business Requirements Document and provided support for the technical Development Team.
• Used MS Project, Business Objects, Data Warehouse, Forte, Visio, MS Office Suite.

Confidential

Technical Project Manager

Responsibilities:

• Performed due diligence for business rules and workflow, specified CRM requirements for automation processes.
• Researched CRM vendors, identified technical solution, generated the SOW, and obtained client approval for the contract of $1.6M for MS CRM implementation.
• Assembled an Agile Software Development team of 5, planned and managed the sprints for custom software development using .Net for 370+ CRM licenses for 500+ computers in 18 cities, and CRM 1.2 to CRM 3.0 upgrade.
• Worked at client site, and served as liaison between Ryan and Adea, and the CEO.
• Generated additional revenue through consultative sales, management, and delivery of CRM solution.

Confidential

Technical Program Manager

Responsibilities:

• Consulted with Verizon Business Users, Management, Vendors, and IT to determine computing needs and system requirements.
• Analyzed vendor products, SLA, performed cost/benefit analysis, developed consensus among Business Units for alternatives to legacy applications.
• Specified Verizon standards for IT products, and developed timeline for cost savings.
• Generated RFP, reviewed vendor SOW, negotiated vendor contracts, and managed vendor deliverables.
• Accomplished $21M in cost savings from the above initiatives.
• Collaborated with Marketing and Architecture group on requirements specification, and managed Succession Voice over IP (SIP) switch development Releases / Program.
• Managed Software Release, facilitated program reviews, tracked milestones and deliverables, mitigated risks, and presented project performance metrics to Senior Management.
• Used MS Office suite, MS Project, Front Page. Managed team of up to 30 resources and $11M budget.

Confidential

Program/Sr. Project Manager

Responsibilities:

• Managed operational budget for Motorola Division, and process improvement initiatives.
• Initiated and managed hardware cost reduction projects. Accomplished first year savings of $2.5M via programmable components, foot print reduction and frame elimination.
• Managed Releases with concurrent projects of varying complexities related to switch enhancements
• Used Motorola’s Gate Process, Checkbook for Resource Management, MS Project, Primavera, RUP, Oracle, Clarity