SUMMARY

• About 8 years of experience with extensive skill set dedicated to Software Development and Business Analysis in the fields of Finance, Banking, Healthcare, Pharmaceutical, IT Services and Banking in Client Server and Web Based Applications.
• About 5 years of experience in Salesforce with extensive APEX and VISUALFORCE experience.
• Salesforce.com Certified developer. Attended the corporate training from Salesforce.com for Developer and Advance Developer.
• Facilitated and participated in Joint Application Development (JAD) sessions, user workshops, interviews, conference calls, brainstorming and white board sessions to keep executive staff and team members apprised of goals, project status, and resolving issues.
• Involved in the elicitation of the high - level business requirements and the business process findings to determine the detailed business specifications from the business users and Subject Matter Experts (SMEs).
• Experience in Training and mentoring of team members with product knowledge and business processes.
• Skilled in understanding, analyzing and optimizing the Business Processes, defining scope of the Project and User Requirements, and converting User Requirements into Technical Specifications using Rational RequisitePro.
• Good experience with Agile, as well as Waterfall software development model.
• Strong exposure to Web Services testing using tools SOA test, SOAP UI; Possess strong knowledge of Core Java, and J2EE .
• Extensive expertise in UI design and development using, JSF, HTML, DHTML, JSP, Swing and AWT; Experience in XML and developing DTD’s and Schemas, XSLT, XSD, Xml Parsing using Sax, Dom & JDom parser.
• Possess strong knowledge of distributed and reusable component development using Session Bean, Entity Bean, Message Driven Bean.
• Strong exposure to Data Architect including Normalization, Tables, Views, Procedures and Triggers, and Query optimization techniques
• Extensive use of ORM tool like Hibernate.
• Strong exposure in Eclipse and Salesforce.com plug-in for Eclipse
• Experienced in administration, deployment of J2EE applications in clustered WebSphere, WebLogic, JBoss, Tomcat, and JRun servers; Experience in Struts, JSF, and spring framework.
• Implementation of J2EE Design & SOA design Pattern.

TECHNICAL SKILLS

Operating Systems: Windows NT/95/2000/XP, Linux, Solaris

Languages: Java 1.4, Java 5.0, Java CrEme, Swing, Spring, Pl Sql

Salesforce.com Technology: Salesforce.com API, APEX, VisualForce, SQOL, SOSL, Force.com Explored (Apex Explorer)

J2EE Technologies: JSP, Servlets, EJB, JMS, RMI, Java Mail, Networking, JDBC, LDAP, Custom Tag Libraries

Application & Web Servers: Bea Web Logic, IBM WebSphere, Apache Tomcat, JRun, JBoss

Databases: Oracle 9.i, Oracle 10G, MS SQl Server

Application IDEs: Eclipse 3.0, Salesforce plug-in for Eclipse. (Force.com IDE)

Version Control Systems: CVS

Tools: Rational Rose, Quality Center 9.0, Microsoft Project

Frameworks: Jakarta Struts, Hibernate, JSF, Spring, AJAX

Web Templates: HTML, DHTML

Xml Parser: Xml Technology

Xerces Sax, Xerces Dom, Jdom: XSLT

Portal: Websphere Portal 6.1, Sharepoint 2010

Web Services: SOAP over Http/JMS, WSDL

Scripting: Ant

Software Development Methodologies: Waterfall, Agile, V - Model

Financial Applications: Multifonds, Investar, Sunguard

PROFESSIONAL EXPERIENCE

Confidential, Houston, TX

Sr. Business Analyst

Responsibilities:

• Proactively communicate and collaborate with clients and technical teams to prioritize requirements, evaluate potential solutions, define a proposed solution, gap analysis, propose quick fixes, and develop model business processes
• Ensure timely turnaround and sign-off for required application deliverables, including estimated level of effort, business requirements, functional specifications, and testing efforts. Map client business process and requirements onto the capabilities of Salesforce.com and the Force.com platform
• Designed and Implemented the interface with other Software applications. Integrated SFDC with Siebel, MAS, Trillium, Snapshot and Docusign.
• Improved the lead creation and transformation process, implemented Web to lead and Quoting. Writing and managing Apex Triggers, Validation rules, Formula fields and Workflows to enhance application functionality. Refined the Opportunity and Account creation process and identified the page layouts and fields for data cleanup.
• Assist in data transformations, data migration mappings, and the creation of bulk data upload routines.
• Identifying different applications from Salesforce AppExchange, communicating the licensing and agreement terms and installing them in Confidential org.
• Use project management techniques to establish roles and responsibilities, monitor project and request status and workload, and ensure deliverables of high quality, effectiveness and timeliness. Manages assigned enhancements, automations and implementations from concept through implementation
• Created, developed and maintained Project Schedules for key deliverables by developing Project Plan, monitoring milestone completion and coordinating project progress.

Environment: Salesforce.com, Apex, Visualforce, Dataloader, Demand Tool, Query Builder, Eclipse, Excel, Visio, MS Project, Docusign, Field Trip, Inside Sales, Sharepoint 2010

Confidential, NJ

Programming and Analysis Manager

Responsibilities:

• Providing support for highly customized Confidential SFDC. Managing multiple projects which includes Lead Management, Opportunity Management and Case Management. Active participant in managing IT budget.
• SME for the Confidential Portal and existing Confidential SFDC applications.
• Worked on both CRM(Customer Relationship Management) and PRM (Partner Relationship Management)
• Participate in the full application life cycle from technical design to development, testing and deployment
• Working with stakeholders, managed meetings, tracking issues and driving applications to improve process and productivity.
• Managing internal upgrades, communicating with the 3rd party applications from App Exchange and keeping track of their upgrade and how it fits into Confidential ’s SFDC.
• Conducting daily case review meetings. Point of contact for Premier support.
• Analyzing business requirements and acting as a liaison between the project, functional and the QA team.
• Performing design, implementation and maintenance of complex, multiple product modules/sub-systems
• Identifying the change request and analyzing how it fits into the existing Confidential SFDC .
• Providing support for Sales and Sales Operation applications and various Salesforce applications within Confidential .
• In absence of product architects, served as a product architect: design and implementation in order to meet project objectives
• Ensures projects are completed on time and according to corporate quality standards
• Responsible for installing the required packages, App Exchanges and obtaining the Security Clearance from the IT.
• Responsible for managing different Users, Profiles, Roles, security sharing and maintaining different licences.
• Maintaining Triggers, Workflows, Apex Sharing, Approval Processes and Visualforce pages to fit into Confidential ’s customized environment. Responsible for deploying the applications, creating Deployment Connections Outbound and Inbound change sets.
• Created Apex Batch Process for efficient execution of Apex Workforce.
• Creating Dynamic Reports and Dashboards.
• Responsible for identifying different integration points between highly customized Confidential applications.
• Creating Training Documentation for end users.
• Actively participating in Functional, Integration and UAT testing.
• Currently implementing SSO (Single Sign ON) for various applications.

Environment: Salesforce.com, Visualforce, APEX, Force.com Explorer(Apex Explorer),Data Loader, AJAX, Javascipt,Eclipse 3.0, XSLT, XML, SOAP, SOQL, SOSL, WSDL.

Confidential, Columbus, OH

Salesforce.Com Project Lead.

Responsibilities:

• Created Master Detail and Lookup relationships; Customized Page Layouts
• Created Validation rules to meet specific business requirements.
• Worked with rollup summaries, custom object queues and cross object formulas
• Installed and configured the Force.com IDE in Eclipse.
• Created test classes for code coverage.
• Extensively used Apex to enhance the functionality provided by the force.com API to fit some requirements; Enhanced the Approval process with Apex Triggers.
• Created custom SOAP web services and worked with external WSDL.
• Configured Asynchronous Non-SOAP HTTP callouts.; Created auto response outbound emails.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Extensively created Visualforce pages when requirements could not be implemented with standard salesforce behavior.
• Created custom controllers and controller extensions for multipage wizards.
• Responsible for upserting data via data loader GUI and command line Interface and mass transferring ownership of records.
• Created CRT’s and other dashboard components for reporting purpose.
• Actively involved in software development life cycle starting from requirements gathering and performing Object Oriented Analysis.
• Interacted and arranged meetings with Business and End users to gather business requirements for the functionalities related to Multifonds, Sunguard and Investar.
• Analyzed business needs and created Business Requirement Document (BRD), Software Requirements Specifications for business and end user review.
• Worked with the software architects / developers to ensure that the application conforms to business requirements
• Conducted JAD sessions between the end users and the development team.
• Used Rational Rose to create Use Case, Activity/ State Chart, Sequence, and Collaboration Diagrams.

Environment: Salesforce.com, S-Controls, Visualforce, APEX, Data Loader, AJAX, Agile Methodology, XSLT, XML, SOAP, SOQL, SOSL, WSDL., Multifonds, Sunguard, Investar, Rational Rose.

Confidential, MN

Business System Analyst

Responsibilities:

• Creating and executing Functional test cases for Symbol 2800 and Symbol MC70 devices
• Involved with developers to create the Test Data for the new MC70 device.
• Conducted data integrity testing by extensive use of SQL.
• Participated in status meetings to report issues. Communicated with developers through all phases of testing to prioritize bug resolution and resolve defects.
• Creating Data Feeds for Oracle 9i.
• Identified specification for Parallel Testing for Symbol 2800 and Symbol MC70.
• Created Traceability Matrix in order to track testing status and requirements coverage
• Very closely involved with the team to create Test Plans and other test deliverables.
• Created Defect log and Test Report.
• Involved in attending meetings with the business users and reviewing the developed scripts to ensure that they were in accordance to the business user’s expectations.
• Responsible for installing the CAB files, running Mobile Update agent.
• Created Test Accounts for new MC70 and linked the device to test account using the global admin site.
• Performed Weekly System Checkups to ensure about the critical application’s availability after reboot of Cardinal.Com Servers.
• Co-ordinated with offshore teams in order to carry out joint testing for various applications such as PD Ordering, CIM HQ, Assist 340 B and mobile solutions .

Environment: JAVA CrEme, Oracle 9i, JNI, JSSE, Quality Center 9.0, Microsoft Project.

Confidential

Responsibilities:

• Facilitated JAD sessions with business users of all the levels and development team/technical team to drive out detailed business requirements.
• Analyzed and Documented the change requested by business for the successful integration
• Coordinated, documented and implemented the data import from MGI to Eisai for various applications
• Created screen mockups to make sure the UI functionalities are in accordance with the users
• Prepared the Process flows, Flowcharts and Information Value Chain for the Current state for all the transactions across all channels.
• Recommended the Opportunities and areas of Improvement beneficial to the organization.
• Identified Metrics for Future recommendations and addition of new features.
• Discussed and Validated on the recommendations with the respective business areas.
• Prepared the Business case and Business Specifications for the systems to be integrated.
• Prepared Project specification and Scope document
• Performed risk analysis of the requirements to identify the key business risks areas for the project and prioritized the application development and testing.

Environment: Oracle 10G, AJAX, JSF, spring, Web Services, Hibernate, Java, J2EE, LDAP, XML, WebLogic 8.1, Sun Identity Management Server, ANT, Eclipse 3.0

Confidential

Responsibilities:

• Was mainly responsible for Backend testing which included systems such as DISTRACK, SCORE and AMS.
• Coordinated testing for 3rd party vendor tool(SAP XI) from Verisign.
• Responsible for setting up RFID reader and scanner and performing Smoke tests and Regression tests on them.
• Creating traceability matrix to ensure requirements coverage.
• Involved in attending meetings with the business users and reviewing the developed scripts.
• Created screen mockups to make sure the UI functionalities are in accordance with the users
• Worked as a User/Customer advocate and negotiated with user as well as the technical team and management staff to resolve any outstanding requirement conflict during the whole SDLC process

Environment: Oracle 10G, AJAX, AS400, spring, Web Services, Hibernate, Java5.0, J2EE, LDAP, XML, WebLogic 8.1, Sun Identity Management Server, ANT, Eclipse 3.0

Confidential

Software Developer (Java)

Responsibilities:

• Design & development of 3 tiers, on-distributed application using Hibernate, Struts & Spring.
• Involve in design of Database & generating schema for Database.
• Developed the Data Access Layer using Hibernate 2.0 & Spring Framework.
• Configuring Application security using Spring Framework.
• Developing Administration Module & Course Management Module using Struts 1.1 & Hibernate.
• Development of injector components which loosely coupled Presentation tier & Data tier.
• Developing mailing interfacing using Java Mail.
• Developing Component for writing xml, parsing xml, & validating xml using JDOM.
• Ensuring the performance testing.
• Design and development of modules like Course Management System, Exam management System & Result Management System with modeling.
• Deploying the system on Weblogic Server on Solaris environment.
• Writing client side validation using JavaScript.

Environment: DB2 8.2, Spring, Struts, Linux, Hibernate 2.0,JDom Parser, XML, HTML, JavaScript, DHTML, Dream Weaver, Eclipse, Weblogic 8.1.