SUMMARY

• Business analyst with 8+ years experience and expertise in key skill areas such as Salesforce, Agile Scrum, Business Analysis, Use case Modeling, Relational Databases, Framework, ETL, RDBMS, Data warehouse, process design, BO security and content management, Client - Server Concepts, RFPs process mapping, Wire framing, Data Warehouses, servers, network, hardware, Testing Methodologies, User Experience design, Requirement Gathering and documentation, Change Management, acceptance testing and production support.
• Experience in SCRUM AGILE sessions with business groups and IT groups facilitating JAD, Joint Requirement planning sessions with excellent leadership and delegation skills..
• Responsible to track, capture, document, manage and communicate functional and non-functional requirements to the team using Software Requirement Specification document (SRS) and Requirement Traceability Matrix (RTM).
• Competent in creating UMLdiagrams such as Use Case diagrams, Activity diagrams and process workflows, wireframe prototypes and conducting Gap analysis, root-cause analysis, SWOT analysis.
• In depth knowledge in Salesforce,financial accounting modules such as Accounts Payable (AP), Accounts Receivable (AR) and General Ledger (GL), Business Intelligence and software development (SDLC) methodologies like Agile/SCRUM and project management principles.
• Extensively involved in product development and implementation, coordinating and performing System integration and User Acceptance tests. Experienced in handling managing multiple projects simultaneously.
• Working knowledge of testing tools such as Load Runner, QTP and HP Quality center.
• Work directly with product managers, stakeholders, management, system architects and developers to develop quality assurance approaches for system enhancements and resolving application issues reported.
• Excellent interpersonal, analytic, Problem-solving, verbal and written communication skills, Can adapt to any newer technology or software at a greater pace. Able to define and fulfill the project's goals.

TECHNICAL SKILLS

Methodologies: Unified Modeling Language, Agile SCRUM, Agile-Waterfall Hybrid

Management Tools: Siebel loyalty, Test Director, Clear Case, MDM solutions, WCM, Actimize

Project Management: IBM Rational Doors, Microsoft Project, Office 365, Microsoft Office Suite (Expert in Excel and PowerPoint), JIRA, Teamcenter PLM

Databases & Software tools: MS SSIS, Salesforce, Access, Excel (Advanced), Visio, MS Project, iGraphx, MicroStrategy, TEMPO360, SAS, BOXI 3.1, BO BI 4.2, wmA, Vantage One, Oracle, MS-SQL Server, QNXT configuration, IBMCuram, IBM Rational doors, IBM Unica, cobol, cics, Veeva Network, JD Edwards EnterpriseOne Manufacturing, Salesforce, Qlikview, Tableau, Informatica Siperian, CaliberRM, SAP solution manager

Industry Exposure: HealthCare (ACA, CMS), Pharmacy, Information technology, Asset control/Wealth Management, Guidewire Policy Center system, P&C Insurance report, Life Insurance, Computer Software, Automobile, Banking, FDA-Pharmaceuticals, FDA-Medical Devices, Telecommunication, Education, Health care and Financial Domain(Mortgage)

PROFESSIONAL EXPERIENCE

Confidential - Santa Clara, CA

Responsibilities:

• Manage BO security, servers, network, Salesforce, content management, accounts payable (AP) requirement, link requirement to design items, user guides, test plans etc., manage requirements, and integrate Rational doors with other rational tools.
• Contributed in selection of the most appropriate means of representing business requirements in the context of a specific change initiative, accounts receivable (AR), general ledger (GL), technical source-target mappings, ensuring traceability back to source with the help of tools such as Rational doors and Rational team concert.
• Negotiate commitments by facilitating the communication between business unit(s) and IT from initial requirements to final implementation.
• Develop supply chain strategies for all Confidential product lines including iPhone, iPod, iPad, Mac to increase customer delivery times, minimize supply risks and also facilitated P and C Insurance Business Analysis.
• Involved in rational quality management and closely worked with Global Supply Managers to escalate issues or to seek information on new suppliers/facilities, processes or location that may need SR assessment.
• Prepared the Business requirement Document (BRD) and functional specification document (FSD).
• Prepared wireframe diagrams and mockups of application modules to depict system functional areas and GUI of the application.
• Prepared Business Process Models that includes modeling of all the activities of the business intelligence from the conceptual to procedural level. Followed top down, leveled technique for building Business Process Models.
• Conducted data validations of the FMP database to maintain data integrity, after the transfer of data from Excel to FMP.
• Involved in Oracle agile, Microstrategy, QNXT system, SAP, Ibm cognos dynamic cubes, SAS, BOXI 3.1, BO BI 4.2, Siebel loyalty, Data mapping, RDBMS, SOS, Data warehouse, Telecommunication, GAP analysis, Data analytics & Statistics and provided functional support to multiple data warehouse development teams.
• Generating and interpreting mapping documentation and translating into detailed design specifications using ETL code.
• Involved in documenting the IT RFPs, Relational Databases, dimensional modeling-Star Schema, Client-Server Concepts, Salesforce, Frame Work Templates and the process of developing jobs using Templates.
• Provided recommendations to resolve issues for various business/technical groups, analyze business requirements, CRM and functional specifications, design documents for complex cross-functional projects to provide the best solution for business needs.
• Experience with Access, Excel (Advanced), Visio, MS Project, TEMPO360, Qlikview, Sharepoint, SAP, Tableau, Microstrategy, VFC, Framework, process modeling, data management systems, Visual force, Apex development, Data analytics & Statistics, architecture and use case development using Unified Modeling Language (UML), preparing graphical depictions of use cases including Sequence Diagrams, Activity Diagrams, and Data Flow Diagrams.
• Worked extensively with the users and with different levels of management throughout SDLC to identify requirements, use cases and to develop functional specifications following Agile/Scrum Methodology process. Participated in scrum meetings to identify and fill the back logs.
• Worked with Data warehouse and DBA group to create Best-Fit physical model from the Logical Data Model.
• Conducted functional walkthroughs, User Acceptance Testing (UAT) sessions, test cases and developed User Manuals and training guides for customers.
• Assisted technical team in understanding the Agile Scrum SDLC for accounts receivable (AR) and general ledger (GL), domain knowledge, product workflow and user reported issues and provide adequate research and instruction to facilitate bug, data fixes and feature enhancements.
• Manage junior levelanalysts, contractors, to support the goals of thebusiness, and inspire to provide creative analytical solutions tobusinessproblems.

Environment: FileMaker Pro (FMP), iGraphx, IBM rational doors, QNXT system, SAP, Ibm cognos dynamic cubes, TEMPO360, Rational quality management, Microstrategy, Salesforce, Rational publishing engine, OmniGraffle, Keynote, Oracle Agile PLM.

Confidential - Austin, TX

Business/IT System Analyst

Responsibilities:

• Extensive experience in the Salesforce, Agile Scrum SDLC involving different financial accounting modules such as Accounts Payable (AP), Accounts Receivable (AR) and General Ledger (GL).
• BO security, content management, servers, network, hardware, use of SQL, MS SSIS, Siebel loyalty and execution of moderately complex test scripts, mapping back to pre-determined criteria, Microstrategy, TEMPO360, Qlikview, iGraphx, Sharepoint, VFC, Tableau, PLM, recording and reporting outcomes.
• Conduct feasibility study and facilitate meetings to review and recommend on IT products, services and key performance indicators (KPI's) to benefit retail strategies. Highly involved with product managers for project kickoff, JD Edwards EnterpriseOne Manufacturing Management, scoping meetings, technical source-target mappings, data, dimensional modeling, vendor SAAS solutions and architecture for estimation process.
• DevelopedBusinessrequirements, RFPs, Framework, Client-Server Concepts, Visual force, Apex development, process mapping, User Stories, Use Cases, ETL, CRM and the associated artifacts to facilitate the System Vehicle Scheduling (SVS) interface to the Single Order Database system.
• Interviewed General Motor’sBusinessPartners to gather requirements.
• Generate reports using Excel, Salesforce, SAP, Access, Ibm cognos dynamic cubes, Visual Basics, Macros, VLOOKUP, Pivot tables, iGraphx and SQL.
• Gathered and translated business requirements to User Stories with wireframes prototypes and communicate project scope/plan/statuses to development team, UX designers and QA team.
• Took over project manager role in PM’s absence and coordinated meetings between parties in multiple locations to catch up on the currently lagging schedule and delivered deliverables on time through effective communication.
• Assisted developers in writing SAS, Relational Database SQL queries to resolve data issues in source data.
• Co-ordinate with team to escalate issues, task priorities, assignments, concerns and barriers to key project leaders.
• Good understanding of need analysis, SEI Trust 3000 platform, RDBMS, SOS, dimensional modeling-Star Schema, Data warehouse, web and mobile interactive design and development principles and best practice to effectively guide/advise stakeholders and technical team on project conceptualization, strategy design and functional requirements.
• Involved in Acceptance testing executing test scenarios, Oracle Agile and deployment of the mobile releases and analyze/prioritize production issues and customer feedback.
• Conduct SCRUM AGILE training sessions to junior analysts and cross-functional teams.

Environment: MS SSIS, Salesforce, iGraphx, SEI Trust 3000 platform, Microstrategy, JD Edwards EnterpriseOne Manufacturing Management, PLM, TEMPO360, MS Visio, SAP, IBM rational publishing engine, Qlikview, Oracle Agile, Tableau, Visual Studio 2012, TFS, BOXI 3.1, BO BI 4.2, Siebel loyalty, MS Office, Office 365, CaliberRM, Share Point, JIRA, Data stage, Qlikview, Rational Team concert, Biglever gears, VFC, Content Management system (CMS),Photoshop, Balsamiq, SQL.

Confidential - San Francisco, CA

Applications Analyst

Responsibilities:

• Formulated and implemented strategies for resolving data integrity issues and recommend solutions for potential system deficiencies.
• Served as a liaison between Business and IT teams for producing PLM requirements and simulation documents to be used for completion of various Scrum projects and knowledge of .com environment.
• Review and analyze Loan Origination and servicing modules with the support for Syndicated Loans.
• Developed workflows diagrams, use case diagrams, wireframes and mockups and worked with subject matter experts to manage BRD for trade scenarios including Asset control, payment processes LIQ/AFS.
• Navigate and perform adhoc queries on Mortgage Loan IQ backend tables to obtain currency conversion data using Relational Database SQL, SEI Trust 3000 platform, eLynx, WKFS, LOS.
• Effectively communicated and assisted other team members in the ongoing assignments as part of an Oracle agile environment and expertise in data management systems and architecture.
• Assembled and managed Spread sheets, Charts and Graphs to illustrate technical reports.
• Analyzed financial information to produce forecasts to be used in making investment decisions.
• Responsible for conducting Waterfall SDLC, Salesforce, Guidewire Policy Center system, P&C Insurance report, Asset Management and preparing Business Requirement documentation, design documents, dimensional modeling-Star Schema and simulation models.
• Utilized iRise modelling to create and design page simulations and mock-ups.
• Wrote RFPs, test cases, ETL, Microstrategy and execute test scripts in Quality centre. Perform UAT testing
• Responsible for building and managing financial models for business forecasting, Salesforce, variance analysis, problem solving and providing anti-money laundering( AML) solutions.
• Assisted in post-production implementation.

Environment: Agile, MS SSIS, MS office suite, Salesforce, Access, Excel (Advanced), Visio, MS Project, Salesforce, cics, SEI Trust 3000 platform, Siebel loyalty, Irise Modelling, Quality Centre, TEMPO360, Rational doors, Microstrategy, CaliberRM, Version One, eLynx, WKFS, LOS, SharePoint, TFS (Team Foundation server) visual studio, Mortgage Loan origination Software

Confidential - Newark, NJ

Business/System Analyst

Responsibilities:

• Worked with AMEX team - Computerized System Validation and quality analyst with expertise in UI and server based technologies.
• Interact with business users across multiple geographies, in gathering requirements (EDI) and co-ordinate for Wealth Management requirements.
• Discussed Insurance rules/terms with the underwriter team. Good understanding of Insurance underwriting procedure and knowledge of wmA, Vantage One, 401k, 403k retirement plan, Guidewire Policy Center system, P&C Insurance report,.
• With expertise in Scrum and Waterfall methodologies worked with senior business executives/Insurance Underwriting team in capturing the KBR’s for documenting BRD’and authored the FRD/SRS.
• Used data modeling techniques for creating entity-relationship diagrams and process flows in status transition representation of financial accounting modules such as Accounts Payable (AP), Accounts Receivable (AR) and General Ledger (GL).
• Gather business definitions from SME’s for all the fields in the application and ensure co-ordination with FDA team.
• Performed GAP analysis, P and C Insurance Business Analysis and case management solution meeting the Affordable Care Act (ACA), CMS requirements with expertise in IBMCuram Solution for Healthcare Reform, Claims(clinical and pharmacy) and expertise in health care EDI formats such as 837 and NCPDP.
• Deep understanding of Healthcare Professionals and EDI Healthcare Organizations (HCP/HCO) solutions.
• Explained Property & Casualty terms, Insurance Rules, Workers Compensation, and Claim to the Dev team.
• Created data mapping spreadsheet and analyzed reference data at attribute level during data integration and data migration. Identified the issues during data migration and worked for defect resolution.
• Acted as a customer representative during the iteration cycles, and aided in the data mapping process as a part of contract life cycle management in air-line ticketing reservation system.

Environment: MS Visio, Sharepoint server, eLynx, WKFS, LOS, QNXT configuration, cobol, cics, SQL, Oracle Agile, CaliberRM, Requisite Pro, Informatica Siperian, IBM Curam for health insurance exchanges, Veeva Network

Confidential

Jr. Business Analyst

Responsibilities:

• Involved in creating Software Requirement Specifications (SRS) and Functional Specification Document (FSD) related to Airline Reservation system.
• Worked on airline ticketing portal - Computerized System Validation and quality analyst with expertise in UI and server based technologies.
• Interact with business users across multiple geographies, in gathering requirements (EDI) and co-ordinate for requirements sign-off for airline ticketing portal.
• Created business process flow diagrams using MS-Visio.
• Developed and maintained user test cases and scenarios documents.
• Collaborate with development and QA team and tracked defects to closure.
• Developed and maintained Release Compliance Documents and Release Plans.
• Performed Functional, User Acceptance tests and involved in Alpha and Beta testing.

Environment: Rose 2005, Microsoft Office 2005, Visual Studio 2005, SQL, Defect tracking.