SUMMARY:

• Accomplished PMP certified Technical Project Manager experienced of managing and delivering both infrastructure and application development projects across complex technology platforms as part of enterprise program. Expert in managing business client and onsite/offshore delivery teams including vendors through all phases of project lifecycle leading to successful deployment.
• Having 5 years of project manager experience and a total of 15 years of IT work experience, I have managed, led, facilitated, architected, designed, specified, developed, tested and implemented more than 20 software projects. Out of this, I have 6 years of financial domain experience in the largest Canadian banks, insurance sector and Point - of-Sale transaction processing company headquartered in the USA.
• In addition to working as Technical Project Manager, I also have worked as Systems Analyst, Business Systems Analyst, User Experience Designer, Developer, and System Administrator in large corporate sectors.
• Liaise between Business Team and Delivery Teams: worked as primary contact between business stakeholders and delivery teams managing all client expectations.
• Administer end-to-end project: expert in creating and maintaining all project management artifacts including project charter, requirements and scope, SharePoint site administration, resource log, work breakdown structure and schedule, cost and budget, issue and risk log, change log, and executive status reporting.
• Manage cross-functional global teams: expert in managing and facilitating onsite/offshore cross-functional delivery teams including vendor teams throughout the project lifecycle.
• Manage Vendors and contracts: experienced in vendor engagement including RFP/RFA creation, bid evaluation, contract negotiation and SOW administration for onshore/offshore vendor teams.
• Business Analysis, Functional design and Architectural design: expert in managing business requirements and project scope, solution functional design and architectural design including infrastructure and environment design.
• Key methodologies and Standards: PMLC, SDLC (Waterfall, Iterative, RUP, Agile), SOW, RFP, RFA, SOW, UML, Use Case, User Stories, Domain Model, BPMN, JAD, RDBMS, CMMI, GUI, HCI, UCD, SOA, OSB, WSDL, OOA, OOD
• Tools and Technology: Mobile, Web, Client-Server, Mainframe, MS Project, Oracle Time and Labor, Clarity, Field Glass, SharePoint, JavaScript, HTML, Java/J2EE, .NET/C#, Oracle SOA, XML, XSD, WSDL, REST, AmDocs, IAM, JBoss BRMS, Dreamweaver, Visio, Power point, Rational Rose/Modeler, Clear Quest, Clear Case, Enterprise Artchitect, Quality Center, Oracle Developer, DB Visualizer, WebLogic, WebSphere, WCS, UNIX, AIX, TSYS, Altova XML Studio, SharePoint, MS Project, Wiki, IBM ITSM

WORK EXPERIENCE:

Confidential

Project Manager

Responsibilities:

• Plan and manage activities and team to take over production support of 55 applications at MetLife built on .NET, Java, Mainframe, middleware, and various vendor implementations.
• Perform production ticket analysis using Excel pivot table technique and present the observations to MetLife by generating graphs and charts.

Confidential

System Analyst

Responsibilities:

• Delivered architectural design for net new functionality involving integration with 2 vendor systems.
• Designed and delivered system functional and technical design for enhancement of customer facing shopping and purchasing web applications t-mobile.com and my.t-mobile.com and web based Telesales Order Manager.
• Tools & Technology: Visio, Web, WebSphere Commerce Suite, Adobe ECM (Enterprise Content Manager), REST, WSDL, XML, Middleware / TIBCO/ESB, SAP, DocuSign, OpenText, Amdocs, UPS, DST

Confidential

Technical Project Manager

Responsibilities:

• Managed business team and technology team including in-house teams and outsourced suppliers.
• Conducted JAD sessions and completed Solution Requirements Specification and Architectural Design for enhancement of customer facing marketing and shopping website bell.ca, virginmobile.ca, as well mobile applications MyBellMobile and MyVirginMobile.
• Prepared Request for Assessments, evaluated assessments from eleven vendors/suppliers and ed contracts
• Completed all vendor engagements including review and approval of Statement of Work.
• Led and completed technical design, environments acquisition and test data acquisition.
• Created Test Plan and led the teams through coding and test case creation.
• Tools & Technology: MS Project, Field Glass, Share Point, Mobile (iOS, Android, Blackberry, Windows 8), Web, HTML5, Java, JavaScript, Adobe ECM, .NET/C#, TFS, SOA/Web Service, SAP, Amdocs

Confidential

Middleware Business Systems Analyst

Responsibilities:

• Managed and delivered two releases of Middleware Roadmap Project budgeted at $2.5 million by leading a team of 60 resources for currency & infrastructure upgrade of existing Oracle middleware domains including planning and building new environments in IBM data center.
• Managed and delivered five releases of Maestro Program using Iterative SDLC by leading integration of vendor systems with in-house systems involving service orchestration, protocol translation, security implementation and data conversion across the systems.
• Managed and delivered SOA integration of Identity and Access management project for online customers, and retail sales representatives on CA Site Minder for both Rogers and Fido brand using Agile SDLC.
• Led and facilitated all teams and meetings including business, development teams, vendors, testing and environment teams, release management and IBM data center teams for successful project deployment.
• Acted as single point of contact and led PCI Compliance and Remediation of middleware domains.
• Authored project transition documents, and conducted knowledge transfer sessions, delivered post-implementation support, and closed project releases.
• Acted as BSA in one release of Middleware Roadmap Project and did system modeling and design and modeling using Sparx EA. Performed new middleware domains capacity analysis and infrastructure environment design involving network appliances / load balancers, high capacity multi-processor HP machines, LINUX and AIX OS, Oracle OSB domains and clusters, SSL s installation and secure VPN tunnel creation. Created new system architectural diagrams by including all client applications, backend systems, and integration communication protocols. Created deployment diagrams for 5 instances of QA environment, Performance environment, and production environment. Delivered system specification document.
• Tools & Technology: MS Project, Visio, Oracle Time and Labor, Sparx EA, Mobile, Web, HTML, JavaScript, Java/J2EE, Mainframe, Amdocs, SSL, CSM UNIX, Amdocs, Oracle Developer, Web logic and OSB domains, Firewall, SOA, Web Service, TCP/IP, SOAP/HTTP(S), XML/HTTP(S), MQ, JMS, TUXEDO, AIX, LINUX.

Confidential

Project Manager / Business Systems Analyst

Responsibilities:

• Led and managed Project Mix and IntelliResponse, customer facing web applications available on tdcanadatrust.com and online banking site easyweb, in the capacity of Project Manager and Business Analyst involving 25 stakeholders and up to $500,000 budget each. Worked with project sponsor/product manager, captured business requirements and authored solution functional specification.
• Kicked off projects with Project Charter, formed project team, created and maintained all project management documents including schedule, budget, resource/risk/issue log and weekly status.
• Managed and led requirements, design and development phase, QAT and UAT testing, purchased hosting domain and deployed the project in production. Transitioned the project to support team and closed the projects.
• Led Focus Group with Phone and e-Mail Channel for question/answer validation in IntelliResponse project.
• Acted as Business Systems Analyst and delivered solution specifications including UML use case model and data model using Sparx EA for International Wire Transfer Project budgeted at $8 million that required FX conversion and integration with AFX, TD Securities applications, ACI PRM for fraud monitoring, and Mainframe CIF, DAS.
• Delivered process flow diagrams using TD BPMN standard in e-Statement Project and Enterprise Database for Client Agreement (EDCA) Project.
• Tools and Technology: MS Project, Field Glass, Excel, PowerPoint, Visio, Sparx Enterprise Architect, UML, HTML, Content Management System, JavaScript, Java/J2EE, C#/.NET, Web, SOA, MS SQL and Oracle database, Omniture BI Reporting Cloud and script, ACI PRM (Proactive Risk Manager), Mainframe CIF (Customer Identification File aka CRM) and DAS, SWIFT, FINTRAC and AML (Anti-Money Laundering), TD Bank North Data Center, UNIX, AIX.

Confidential

Lead Business Systems Analyst

Responsibilities:

• Delivered complete Functional Design and Specification (system context diagram, use cases, activity flow diagrams, sequence diagrams, data conversion, and user experience design), functional and non-functional and security requirements including user roles modeling, identity and access management including role based access control (RBAC) for brand new Point-Of-Sale (POS) Merchant On-boarding System that integrated with a number of existing systems including mainframe Merchant Accounting System (MAS) and Base24 File feed.
• Guided QA team in writing test cases against the specifications, reviewed and signed off test cases.
• Tools & Technology: UML, Visio, Sparx EA, Altova XML Studio, C#/.NET, SOA, SQL database

Confidential

Technical Systems Analyst

Responsibilities:

• Created system process maps and UML activity diagrams for current-state user access management and the changes required for SSO enabled future-state user management - SSO authentication and authorization processes and data fields for five systems (Naviplan, Xeye, Heritage, OAM, Lotus Notes)
• Tools & Technology: Visio, SSO, IAM, Windows Domain, Active Server, and LDAP

Confidential

Technical Project Manager / Lead Business Analyst

Responsibilities:

• Managed and delivered 6 releases of front-end web applications development project by leading a team of 40 people including offshore vendor using multi-release SDLC.
• Led requirements phase by engaging US based client team and globally based delivery team (JAD session, interview, etc.) and studying the current state legacy applications.
• Led new systems functional design and specifications including use cases, business rules, data mapping and data modeling, security, functional and non-functional requirements. Specified and implemented all security requirements related use cases including user roles modeling and role based access control (RBAC) of users to the system enabling restricted access to system functionality and data.
• Managed System Integration Testing, QAT, Performance Testing and UAT, chaired all defects meetings, and resolved all issues and conflicts.
• Deployed releases by working with Enterprise Release Management team including business validation.
• Conducted all knowledge transfer sessions and completed project transition to business and support teams.
• Tools & Technology: MS Project, Visio, UML, Rational Modeler, Excel, Java/J2EE, UNIX, AIX, Oracle database, Web, & Mainframe, Onsite and Off-shore teams.

Confidential

Lead Business Systems Analyst

Responsibilities:

• Delivered Solution Functional Design and Specification using Sparx EA including user role model, use cases, activity diagrams, business rules, state diagrams, sequence diagrams, logical domain data model, data mapping including incoming and outgoing file data mapping, security, functional and non-functional requirements including user roles modeling and role based user access modeling (create and edit user profile, associate roles to user profile, login/logout, lock/unlock user, reset password, audit log user activities).
• Analyzed and documented specification for role based Reporting requirements for bank users and Symcor users including reporting data requirements and modeling.
• Guided and supervised QA team in writing the test cases, reviewed and signed off all test cases.
• Tools & Technology: Sparx Enterprise Architect, UML, Web sphere, Java/J2EE, Oracle, Mainframe

Confidential

User Experience Designer

Responsibilities:

• Facilitated requirement meetings with business SME team and end-users, identified users and their requirements for Credit Card Call center web application.
• Designed UML use cases, mockup GUI screens, validated with business and technical team, and acquired business signoff.
• Designed and conducted usability testing with end users, and recommended usability improvements.
• Performed QA testing of Credit Card enhancements by creating test cases and executing test cases on TSYS.
• Tools & Technology: Visio, Rational Rose, MS Project, Web, HTML, JavaScript, Strut, Java/J2EE, Oracle), and TSYS (Mainframe)

Confidential

User Interface Designer / Developer

Responsibilities:

• Designed and developed GUI modules using MVC design pattern, C/C++, Qt GUI Studio, STL, XML, TCP/IP, Windows Socket on client-server architecture
• Created functional design, GUI style guide and user experience. Applied heuristic evaluation and cognitive walkthrough techniques.
• Technology: Client-server, C/C++, DB2, Qt Designer, C++ STL, JIRA, LINUX and Windows
• Supervised undergraduate Computer Science students to solve COMP 228/COMP 248 assignments.

Confidential

Systems Analyst

Responsibilities:

• Administered and maintained front end web applications on Windows NT servers for BI reporting of Oracle data warehouse.
• Administered user database, and managed all user access to the website - create new user, delete users, add roles to users. Designed SQL reports to monitor web site performance.
• Published scheduled and parameterized Oracle reports on the website created by report writer team by resolving all technical issues.
• Provided Tier II technical support with pager responsibility for nightly data warehouse loading/refresh.
• Tools and Technology: HTML, Java, Oracle data warehouse, SQL reporting, Viador BI Reporting suite, SQL Plus, Windows NT