SUMMARY

• Certified Business Analysis Professional (CBAP) and Certified Scrum Master (CSM) with 9+ years of experience as a Business Analyst in the Property and Casualty Insurance, Reinsurance, Retail Banking and Telecom domains.
• In - depth knowledge of Software Development Life Cycle (SDLC) with a thorough working knowledge of Agile, RUP, Waterfall methodologies etc.
• Worked in close proximity with Business users, project stakeholders, Subject Matter Experts (SMEs) and staff to understand high level business requirements and minute level specifications for new applications, and to modify existing applications.
• Proficient in performing GAP Analysis to check the compatibility of the prevalent system infrastructure with new business requirements.
• Extensively experienced in Requirements Gathering, Surveys/Questionnaire Development, Business Requirement Documents (BRD), Functional Requirement Specifications/Documents (FRS/FRD).
• Adept at convening Joint Requirement Planning (JRP) sessions with Business User Groups, conducting Joint Application Development (JAD) sessions with IT Groups, and Conflict Management.
• Cogent facilitation skills in Use Case walkthroughs, requirements elicitation sessions, and Change Control Board (CCB) meetings.
• Exceptional in creating screen mock-ups, wire frames, User Interface/Graphic User Interface (UI/GUI), context diagrams, business process flows, and in developing Use Case Diagrams, Behavior Diagrams (Sequence Diagrams and Activity Diagrams) based on the UML Methodology.
• Quality Assurance experience in formulating and reviewing test plans, test scripts, test requirements, test cases, test reports, and adept in using defect-tracking tool to address bugs/issues as required by the project.
• Demonstrated experience in conducting User Acceptance Testing (UAT) and documenting test cases.
• Expert in tracking and managing requirements through Requirement Traceability Matrices (RTM).
• Ace technical skills in SQL to extract data from the database for data analysis and testing.
• Good understanding of Object Oriented Analysis and Design (OOAD).
• Proven track record in project execution, end-to-end project delivery, and refinement and enhancements using various iterative models within the stipulated time, resources, and cost constraints.

TECHNICAL SKILLS

Requirements Management Tools: Power Designer, Rational Rose

Methodologies: RUP, Agile, Scrum, Waterfall

Languages: SQL, UML, XML, Java, Apex, HTML

CRM Tools: Salesforce.com Certified Developer

Business Modeling Tools: Smart Draw, MS Visio, Just in Mind Prototype, Snag it, Axure, PowerPoint

Project Management Tools: MS Office Suite (Word, Excel, Project, SharePoint)

Defect Management Tools: SILK Central, Jira, Bugzilla, Quality Center

Databases: IBM DB2, SQL Server 2000, Oracle, MS Access

Operating Systems: Windows Vista, XP, Unix, Mac OS X

PROFESSIONAL EXPERIENCE

Confidential, Pekin-IL

Guidewire Business Analyst

Responsibilities:

• Followed guidelines laid down by Confidential and PwC and utilized artifacts of the Agile-Scrum methodology to integrate, implement, and update the Guidewire BillingCenter and ClaimCenter in different sprints of the Software Development Life Cycle (SDLC).
• In collaboration with a Confidential BA team, developed the Business Analysis Plan by interacting with Stakeholders, Business Users, and Subject Matter Experts (SME’s) to identify business needs, business rules, business process specifications, and project timeline.
• Using SharePoint access, conducted document analysis before requirement workshop (Onboarding documentation, inception documentation, Implementation documentation, Staffing document).
• As the only CBAP in the team, independently conducted requirement gathering workshops with business stakeholders (billing supervisors, disbursement specialists, account specialists, admin specialists, claim specialists) product owner, scrum master, lead developer, implementation partner, and Guidewire consultants to document functional requirements using user stories for the new billing and claims module.
• Maintained the Data Admin Loader for roles and permissions in collaboration with the development team and account and billing specialists.
• Conducted gap analysis and made As-is-to-be diagrams to understand new business requirements and challenges in implementing new modules of BillingCenter and Claim center over the existing billing and claim management systems.
• Maintained Plan data loader and Guidewire transition documents to keep track of changes in different project stages.
• Created user stories by actively interacting with SME’s, Account specialists, Claim Specialists, Billing supervisors, claim adjusters, Guidewire specialists.
• Documented both out of box and customized requirements.
• Created UML diagrams including Activity and Sequence diagrams.
• Actively participated in JAD sessions for overcoming project issues relating to data processing, user interface, and downstream system interactions.
• Participated and assisted the scum master in conducting daily Scrum meetings and Sprint review meetings to ensure development goals are met within four sprints.
• Assisted QA team in developing test strategy, and test cases and actively monitored various types of testing - functional testing, Progression testing, system testing, load testing, smoke testing, and regression testing.
• Collaborated with the development team in validating requirements for out of box requirements.
• Involved in managing the defect lifecycle - conducting daily defect tracking meeting, reporting and reviewing the defects, assigning the open defects to developers, and re-testing the fixed defects.
• Managed Requirement Traceability Matrix to ensure test cases are traceable to requirement specifications.
• Actively facilitated complete UAT process - creating UAT schedules, testing guidelines, managing feedback, follow-up, and resolving open issues.
• Performed complex SQL queries for retrieving data from the database, generating ad-hoc reports, and conducting data validation testing.
• Assisted in development of Guidewire training and transition documents documents for the upgraded version of the existing system technology and process improvements
• Frequently presided over the BA touchpoint meetings and BA team meetings to listen to open concerns, document them and solution them

Environment: PwC Agile methodology, Guidewire Billingcenter 8/9, Guidewire Policycenter 8/9, MS Visio, UML, MS Excel, Jira, Rally, Guidewire ClaimCenter 8/9, BABOK

Confidential, Madison-WI

Guidewire Business Analyst

Responsibilities:

• Participated with the business team in the creation/completion of project charters and project scope for Guidewire Billing & Policy Center projects.
• Worked with stakeholders, subject matter experts, process owners and users to elicit and document needs, expectations, constraints and external interfaces using various methods.
• Facilitated requirements gathering sessions, including leading discussions, managing group dynamics, and maintaining group focus, to work towards accomplishing the stated goal(s) of the session within the context of the project objectives.
• Identified inconsistencies and gaps within a business process description and collaborated with stakeholders to clarify and simplify complex processes.
• Developed the Business, Functional and Non - Functional requirements by translating the needs, expectations, constraints and interfaces into a User Story format understandable to both clients and technologists.
• Worked on creating Mockups and UI interfaces using UML diagrams in MS Visio.
• Involved in driving the creation of Unified Modeling Language (UML) diagrams such as Activity Diagrams, Use Case Diagrams, Flow charts and Process Flow Diagrams.
• Supported Development and Testing phases of the SDLC, by conducting walkthroughs of requirements, providing clarification and facilitating issue resolution.
• Responsible for performing JAD Sessions, gathering requirement (Functional & Non- functional, System Integration, User and Production Acceptance Test.
• Effectively utilized Business Process Modeling techniques and enhanced the existing assembly to adapt to new process that involved GWBC Upgrade.
• Provided signoff of deliverables of Development, Testing and Implementation.
• Reported bugs/defect in JIRA while doing exploratory testing in the testing phase.
• Collaborated with developers and business subject matter experts to analyze requirements and design tradeoffs and priorities.
• Established and maintained relationship between requirements for consideration during change management and requirements allocation using Team Foundation Server 2013.
• Actively conducted SCRUM meetings and ensured all Agile project techniques are used in accomplishing the tasks based on the dead-lines

Environment: Agile methodology (Menlo Way), Guidewire Billingcenter 7/8, Guidewire Policycenter 7/8, MS Visio, UML, MS Excel, Jira, TFS

Confidential, Lincoln, RI

Guidewire Business Analyst

Responsibilities:

• Utilized the guidelines and artifacts of the Rational Unified Process (RUP) to develop a detailed Implementation of Rational Unified Process effort for Guidewire ClaimCenter Integration in different iterations and phases of the Software Development Life Cycle (SDLC).
• Performed the role of a primary Intermediary between the Subject Matter Experts, business user and technical SME’s to identify the business needs, Business Rules, Business Processes & Interface Specifications for the New Claim module and Claims Assignment Module.
• Guidewire: Chiefly responsible for working in migration from legacy claims system to Guidewire claim center
• Data Mapping: Expertly analyzed data sets for different auto insurance policies like liability coverage, personal injury protection and uninsured motorist protection coverage.
• Extensive worked on policy, location and age group based data mapping
• Guidewire Billing Center or Guidewire policy center
• Collaborated with guidewire billing center and policy center teams at Amica.
• Hugely followed the migration rubric prepared for billing and policy center migration.
• Elicited requirements from actuaries, billing specialists and policy specialists.
• Documented Policy integration and claims professional assignment details in Vision and Business Requirement Documents (BRDs), Functional Requirement Documents (FRDs) using Rational Requisite Pro and Power Designer.
• Successfully implemented call center CRM solutions related to assessment of loan applications for claim investigation and loan payment tracking.
• Performed routine checks on Property and casualty loan litigation and negotiation processing activities as well as received reports from team members on selected claims applications.
• Successfully led and conducted JAD sessions to facilitate business process agility and to identify the content flows and processes.
• Performed GAP analysis on the traditional claims system and newly integrated ClaimCenter and carefully elaborated application enhancement specifications detailing in scope/out of scope items, as-is/to-be process maps and critical test scenarios.
• Designed Use Case modeling originating from First Notice of Loss (FNOL) to Claim-case closure, drafted Narrative Use Cases and created UML diagrams such as Use Case Diagrams, Sequence diagrams and Flow Diagrams (Business/System) using MS Visio.
• Dispensed automated claim segmentation and assignment, automated triggers and escalations and seamless integration based structured walkthrough to the developers to understand the Use Cases.
• Worked with quality control teams to develop Test Plans, Test Cases and test scripts based on functional performance criteria and usability.
• Systematized and Executed UI/GUI Testing, Progression, Regression testing and provided support for User Acceptance Testing (UAT) for multiple iterations involving the entire Policy Holder environment setup.
• Garnered technical prowess on Change Management by performing Impact Analysis for Change Requests obtained during Claims processing lifecycle.
• Frequently used Requirements Traceability Matrix (RTM) for identifying and tracing the linkages among PolicyCenter, BillingCenter and ClaimCenter.
• Conducted policy holder’s standpoint based manual application tests.
• Extensive experience in extracting UI based information by querying the Oracle database using SQL queries.
• Used SQL during the testing phase to verify and validate that the correct information is being provided.
• Orchestrated User Acceptance Testing (UAT) to guarantee that all the data model, business rules, workflows and user interface requirements have been fulfilled by the web application.
• Worked closely with PM during RACI review process and release management for seamless integration.
• Implemented Software Quality Assurance development policies and test procedures. Documented test scripts according to the business specifications and design documents.
• Collaborated with development and testing teams to accomplish timely release objectives.
• Fully engaged in product release and deployment to end-users after successful development and testing of the product. Participated in preparing training material for agents and policy holders and created thorough documents.

Environment: RUP methodology, Rational Rose, MS Visio, UML, MS Excel, MS PowerPoint, Jira.

Confidential, Cedar Rapids, IA

Sr. Business Analyst

Responsibilities:

• Actively involved in brainstorming and JAD session with the client in order to identify all thebusinessrequirements for P&C project development.
• Successfully performed Requirements Gathering and Analysis, interviewed the SME (Subject Matter Experts), both personal and commercial, and ensured that contributors and all key stakeholders were motivated to complete assigned tasks.
• Effectively managed all the project lifecycle using RUP. Created the rules engine and the laid down the guideline for the smooth flow of the different project elements in P&C domain. The project involved parallel design, development, test case development and testing.
• Dexterously managed the Requirements (Businessas well as System requirements), performed requirements analysis along with the creation ofUse Case Scenarios. Modeling of thebusinessand application using Rational Unified Processing (RUP) and Unified Modeling Language (UML).
• Primarily responsible for Documentation in each phase of RUP Methodology, Risk Assessment, and Validation & Verification process for capital asset andbusiness owner insurance - commercial lines.
• Developed Process Work Flows, Functional Specifications, and responsible for preparing Software Requirement Specifications (SRS), Functional Specification Document (FSD).
• Expertly performed Gap Analysis to identify the deficiencies of the current system and to identify the requirements for the proposed system for Treaty and Facultative Reinsurance.
• Worked with the Project Manager on various Project Management activities like keeping track of Commercial line modules, Project Status, Deadlines, Environment Request, and Compliance Issues.
• Performed Defect Tracking and Change Control Procedures using Rational Clear Quest and Configuration Management and Version Control using Rational Clear Case.
• Developed exceptions report which were then submitted to project lead and stakeholders on a regular basis (for both P&C commercial lines).
• Actively participated in the data conversion to a third party vendor; completed within schedule and budget.
• Constantly worked with the development team to make sure that they understoodthe user requirements for P&C insurance and that the system developed met those requirements.
• Actively participated in developing test plans and test procedure templates and guidelines to be used by the project team with detailed screen layouts with regards to various types of corporate actions.
• Incessantly involved in the development of Test Plans, Test Cases and Expected Results, and coordinated the tests with the QA team to verify implementation of new features and enhancements.

Environment: RUP, Windows, MS-Visio, Rational Rose, EXCEL, UML, DB2, TARSAS, POINT IN

Confidential, Northbrook IL

Business Analyst

Responsibilities:

• Broadly worked in an Agile environment comprising of Business Users, Customers and Subject Matter Experts (SMEs) to analyze existing agent management system with Vertafore AMS360.
• Accountable for creating, maintaining and ensuring User stories to have reportage on business values, story points and acceptance criteria.
• Dexterously helped development teams to break down large user stories beginning with a ‘Single Sign-On’ to ‘Credential Manager’ for execution.
• Advocated product owners, scrum masters and teams to improve their ability to create good Product Backlogs to prioritize features and subsequently created Sprint Backlogs for integrating specific features.
• Actively served in the acceptance and validation of the stories by testing the delivered stories.
• Provided in-depth User Interface Document to the development and testing team for clearly understanding reporting and dashboard features.
• Conducted requirement walkthroughs with the development and test teams for ‘WorkSmart’ and ‘Engage’ integration before the development and testing phases respectively.
• Formulated and maintained Requirements Traceability Matrix (RTM) to trace technical requirements to their business requirements and the test case to their functional requirements.
• Worked closely with the QA Team and played a key role bringing in best practices of test driven development in an Agile environment.
• Actively took part in the Daily stand up and Weekly status meetings.
• Extensively used task board, poker planning for understanding individual level of effort.
• Administered User Acceptance Testing (UAT) to ensure that insurance agents can use application with ease.
• Actively took part in Post Production Validation (PPV) and performed smoke testing for critical features.
• Prepared thorough user manuals and conducted extensive agent training sessions.

Environment: Agile, Power designer, Smart Draw, Microsoft Visio, UML, JIRA, Oracle DB, Java, HTML, SQL.

Confidential

Business Analyst

Responsibilities:

• Broadly worked in an Agile environment comprising of Business Users, Customers and Subject Matter Experts (SMEs) to understand existing UI and desired UI with respect to personal banking, rural services, NRI banking and corporate banking.
• Accountable for creating and maintaining User stories to help design Confidential ’s website.
• Advocated product owners, scrum masters and teams to improve their ability to create good Product Backlogs to prioritize features and subsequently created Sprint Backlogs.
• PerformedGAP analysisby creatingAS-ISandTO-BEdocuments to improve the user experience with respect to simplicity of use, data transparency and feature access speed.
• Prototyped the application changes using MS Paint providing mock-up screens and wiring diagrams for better visibility of internet banking, mobile banking, atm services and demat account services.
• Designed and developed various UML diagrams including Use Case Diagrams, Activity Diagrams, and Sequence Diagrams to both management and development teams to ensure uniform understanding of the business scope, and detailed business and functional requirements.
• Extensively used SQL to extract existing user experience related stats from databases for preparing the finalized Confidential webpage comprising of Confidential Mutual funds and Confidential General Insurance.
• Facilitated UI related Change Management within the project by performing Impact Analysis for Change Requests obtained during early stages of the Project Life Cycle.
• Extensively used Requirements Traceability Matrix (RTM) for identifying and tracing the linkages among several connected project artifacts to analyze the impact of a desired change.
• Performed extensive user experience testing for understanding influence of languages like English, Hindi or local dialects on the banking ability of users.
• Provided timely assistance to Testing teams in Regression testing and Black box testing; Participated in Navigation testing, Smoke testing and UAT testing of each build during the various phases of the application.
• Widely used Borland’s Silk Central for defect management that included bug tracking, review, and assignment and reporting of Confidential Investor update, annual report and micro credit reports.
• Organized and participated in Release walkthroughs, demos & presentations of the new releases and documenting the feedback.

Environment: Agile methodology, Smart Draw, Microsoft Office Suite, Microsoft Visio, Silk Central, Java, Oracle, MS Access

Confidential

Business Systems Analyst

Responsibilities:

• Thoroughly interviewed SMEs and business users to consult on domain knowledge.
• Expertly conducted interviews with the business users to create detailedBRDsandFRDs.
• Deeply involved in system analysis and design phase to identify the Non-Functional Requirements.
• Provided timely assistance to Project Manager in setting project deliverables and timelines.
• Dexterously utilized Rational Rose to createActivity Diagrams,Sequence Diagrams, and Flow Diagramsto make the system comprehensive to the development and testing team.
• Heavily involved with the QA team in developing theTest Plan.
• Successfully validated and tested defects filed by the testing team in Quality Center.
• Closely involved in monitoring the defects on regular basis.
• Executed complexSQL queriesto verify and validate the data in the database and to test the billing module.
• Performed Regression Testing, Progression Testing, Functional Testing and UAT.
• Involved in creating the User Manual Document for the end users.

Environment: RUP, PowerDesigner, Rational Rose, Java, Xml, MS Visio, SQL Server, MS Access, Quality Center