SUMMARY

• 9+ years of diverse experience as a Business Analyst in the Insurance, Financial Domain
• Scrum certified Product owner and Scrum Master
• Expertise in identifying all important stakeholders and maintaining stakeholder register
• Expertise in Elicitation, Analysis, Design and Documentation techniques
• Experience in change management process including Gap analysis
• Experience in conducting structured IT meetings including Joint Application Development (JAD), Joint Requirements Planning (JRP), and Defect management
• Good working knowledge on Scrum concepts like Scrum team, Product backlog, Sprint planning, User stories, Daily standup, Burn down charts, Planning poker, etc.
• Proficient in using UML including Use cases, Activity, Sequence diagrams where needed
• Have worked with Tracking and managing tool using the Traceability Matrix to controls numerous artifacts produced by the teams across the deliverables for a project
• Was involved in Test Planning, Test Preparation, Test Execution and Issue Resolution and Report Generation to ensure that all aspects of a Project are fully complied
• Experience in conducting User Acceptance Testing (UAT), Test Cases documentation, creating User manual, and conducting Training sessions.
• Good Understanding of XML, DTD, Schema and XSLT
• Proficient in executing SQL queries to create user reports, data validation, and data flow testing for business process
• Expertise in handling Production tickets in collaboration with Production support teams and business user groups
• Excellent analytical & problem solving skills and a team player with strong interpersonal and communication proficiency

TECHNICAL SKILLS

Requirement Management Tools: Power Designer, Rational Rose, Rally

Project Management Tools: MS Project

Methodologies: RUP, Agile, SDLC

Databases: MS SQL, SQL Server 2000, SharePoint

Languages: Java, XML, HTML, UML

Business Modeling Tool: Smart Draw, Justin Mind Prototype, Erwin Data modeler

Defect Tracking Tools: Silk Central, Jira, QC

PROFESSIONAL EXPERIENCE

Confidential, MD

Business Analyst

Responsibilities:

• Utilize the guidelines and artifacts of the Agile Methodology to develop a detailed implementation process Guidewire ClaimCenter Integration during different iterations and phases in Software Development Life Cycle (SDLC).
• Performed as a liaison between Stakeholders (PO), Subject Matter Experts (SMEs), Business users, and Development Team to identify the business needs, business rules and business process specification for the implementation.
• Documented Policy integration and claims professional assignment details in Template using the Epic and Theme with major user stories in Power Designer.
• Successfully implemented call center CRM solutions related to assessment of loan applications for claim investigation and loan payment tracking.
• Successfully led and conducted JAD sessions to facilitate business process agility and to identify the content flows and processes.
• Gathered Product Backlog on the traditional claims system and newly integrated ClaimCenter and carefully elaborated application enhancement specifications detailing in scope/out of scope items, as - is/to-be process maps and critical test scenarios.
• Worked with claim specialists in specifying the requirements for Incident Permissions Incidents, Exposures, and Claims Incident Entity and their Subtypes
• Dispensed automated claim segmentation and assignment, automated triggers and escalations and seamless integration based structured walkthrough to the developers to understand the Use Cases.
• Worked with quality control teams to develop Test Plans, Test Cases and test scripts based on functional performance criteria and usability.
• Garnered technical prowess on Change Management by performing Impact Analysis for Change Requests obtained during Claims processing lifecycle.
• Frequently used Requirements Traceability Matrix (RTM) for identifying and tracing the linkages among PolicyCenter, BillingCenter and ClaimCenter.
• Conducted policy holder’s standpoint based manual application tests.
• Extensive experience in extracting UI based information by querying the Oracle database using SQL queries.
• Used SQL during the testing phase to verify and validate that the correct information is being provided.
• Orchestrated User Acceptance Testing (UAT) to guarantee that all the data model, business rules, workflows and user interface requirements have been fulfilled by the web application.
• Worked closely with PO and Scrum Master during RACI review process and release management for seamless integration.
• Implemented Software Quality Assurance development policies and test procedures. Documented test scripts according to the business specifications and design documents.
• Collaborated with development and testing teams to accomplish timely release objectives.
• Fully engaged in product release and deployment to end-users after successful development and testing of the product. Participated in preparing training material for agents and policy holders and created thorough documents.

Environment: Agile methodology, Power Designer, Silk Central, Oracle, Java, MS Visio, MS Excel, MS PowerPoint

Confidential, NYC, NY

Sr. Business Analyst

Responsibilities:

• Responsible for defining the scope and implementing business rules for the project, gathering business requirements and documentation.
• Prepared and Documented Business Requirements using Power Designer and then converted the business requirements into Functional Requirements Specification and Technical Specification
• Prepare business problem definition and requirement statements; generate business design and/or system specifications for the solution of business or technical problems.
• Act as the liaison between the Sales business users, I.T. Infrastructure and Integration, and outside vendors for needed software customizations. Participate in the evaluation and prioritization for process improvements.
• Conducted the AS-IS and TO-BE analysis of the business process using GAP analysis
• Successfully conducted JAD sessions, which helped synchronize the different stakeholders on their objectives and helped the developers to have a clear-cut picture of the project.
• Extensively used Smart Draw to develop the solution concept, business timeline and wireframes.
• Used Rational Unified Process (RUP) as the Software Methodology
• Write technical and user documentation, create the test environment to conduct system, regression and end-to-end tests for new or modified programs.
• Analyze the consolidation of multiple fragmented applications and make recommendations to design a web-based application to be written in .NET with the purpose to improve operational and process efficiencies.
• Provide project management leadership in the implementation of new products and improved functionality for existing business systems as needed.
• Ensure data integrity between systems using MS Excel and comparison tools. Perform data analysis and create customized reports. Analyze recurring problems by finding and implementing permanent solutions.
• Perform logging & recording of the test outcomes/results/defects.
• Conducted presentations of the Q/A test results with analysis to the stakeholders and users and documented modifications and requirements.
• Attend code review meetings, walkthrough sessions, requirements review meetings, steering committee meeting. Conduct Bug review meeting to discuss resolution of issues
• Tracked and maintained Stakeholder requested enhancements and changes using Requirement Traceability Matrix (RTM).

Environment: Java, Oracle, PL/SQL, Quality Center, Power Designer, TOAD, Smart Draw, XML, RUP

Confidential, New York, NY

Business Analyst

Responsibilities:

• Review the previous version of the system, read the last version of the system documentation and hence understanding the parts need to be improved, did Gap analysis.
• Conducted a diagnostic of the CRN that needed improvement.
• Contact offshore vendors to implement a cost effective global delivery model, whereby a dedicated team would provide 24 x 7 support for the application.
• Gather Product Backlog by comparing the differences of the existing system and the features that were raised by the stakeholders. Prepare Sprint Backlog and manage the Sprint Task and Burn Down Chart.
• Created User Stories to elaborate interaction of CRN with the Off-Shore Support Center. Designed Sequence and Activity Diagrams to show data flow of ticket resolution.
• Provide User stories depending on different scenarios.
• Help and engage in sprint planning, daily stand-up meeting etc.
• Create UML diagrams, which include activity diagram, sequence diagram, state diagram.
• Wrote UI Mock-ups in order to help understanding the complex system and break it into more clear pieces.
• Assisted database modelers on understanding the entities relationship, constraints and therefore create a conceptual, logical and physical model.
• Plan and wrote Test cases, personally involved in User Acceptance Test (UAT).
• Play part in defect tracking and manage to follow up on open defect, prioritize high-level defect. Generate daily status report using Mantis.
• Created and maintained Requirements Traceability Matrix throughout the development and testing process, corresponding each of the individual business requirement with the test cases.
• Assisted testing team generate different data into system for testing.
• During the migration phases, kept daily meeting records about any opinions, difficulties and questions about the new version of software.
• Worked with the desktop support team during the migration phase and help user during the knowledge transfer period.

Environment: Agile Methodology, Oracle, UML, SQL, Mantis, MS Office, JIRA

Confidential, Wilmington, DE

Business Analyst

Responsibilities:

• Facilitated (JAD) Joint Application Development sessions to identify business rules and business requirements and then documented them in a format that can be reviewed and understood by both business people and technical people.
• Created the Use Cases and translated the business requirement with the help of UML diagrams to developers.
• Conducted Gap analysis to understand new business model.
• Created Business Requirements from business users using RequisitePro and converted them into System Requirement specifications.
• Analyzed Requirements and created Use Cases, Use Case Diagrams, Entity Diagrams, Activity Diagrams using Visio and Power designer.
• Assisted QA department to write and execute Test plans and Test Cases, came up with test scripts, test scenarios and worked on UAT.
• Assured that all artifacts are in compliance with corporate Rational Unified Process (RUP) policies and guidelines.
• Conducted walkthroughs with end users, developers, managers and other analysts. Developed user manuals and delivered with final project.
• Used MS Office suite components for project tracking, documentation, and presentation to senior management.

Environment: Rational Unified Process (RUP) Methodology, Oracle, UML, MS-Office (Word, Excel, PowerPoint, Project, Visio, Power Designer).