Program Manager Resume Redmond WA - Hire IT People

SUMMARY:

Energetic, trusted, and detail - oriented Senior Program Manager and strategic solutions provider with 15+years of outstanding project management and business consulting skills. Hand-picked by executive team to turn around underperforming programs, accomplished leader known and respected for leading successful change in projects and building credibility with executive teams and staff. Solutions driver who bridges the gap between business and technology with expertise in managing complex programs and multiple concurrent projects.
Exceptional ability to lead cross-functional teams in order to identify program capabilities, assess resources, and collaborate with personnel ensuring projects delivered on time and within scope of budget.
SQL
Web Services
Infor BI
Microsoft Dynamics AX
Microsoft Dynamics CRM
Microsoft Dynamics NAV
Business Processes/Tools Skills & Knowledge
Customer Relationship Management (CRM)
Business Process Mapping & Improvement
Program Budget & Cost Management
Collaboration Tools (SharePoint Portals)
Vendor Management
Service Delivery Management

PROFESSIONAL EXPERIENCE:

Confidential, Redmond WA

Program Manager

Responsibilities:

Managed and completed successfully the consolidation of 14 different forecasting applications into one there by reducing the operating costs by 70%.
Currently managing the Applications for Insights project helping multiple business segments under sales & marketing to remove the redundant and duplicate reports there by bringing the unified reporting experience across the business.
Captured 60% savings in projects costs in only five months. Re-engineered project plan and renegotiated contracts with new vendors, enhanced quality assurance and maintained timelines.
Utilized Agile, Joint Application Design (JAD) methodologies from initial estimate to closeout to optimize delivery and increase communication on all projects.
Successfully managed and completed worldwide rollout of MS Dynamics CRM to 13 Areas globally for Microsoft Software and Services business. Delivered project with Zero customizations. Automated complex process there by increasing the usage of the tool by sellers and sales managers.
Managed projects with varying levels of complexity and identified and mitigated potential risks, developed requirements, managed change control, and tracked schedules and cost performance while ensuring project activities aligned with business objectives.

Confidential, Bellevue WA

Lead Techno-Functional Consultant

Responsibilities:

Spear-headed both the functional and technical team at offshore for the high-risk MS CRM 2011 project with complete ownership of deliverables. Proactively managed systems development, implementation and risk via the use of SDLC.
Interactions with Business Users to understand their complex requirements, doing a fitment analysis and helping the development team with the functional requirement understanding, design, functional testing and release activities.