SUMMARY

• Over 9+ years of combined experience in Business System Analysis, Quality Assurance, Data Analysis over varied environments.
• Expertise in Requirement Gathering and Analysis, Evaluating Data Sources, Business Process Modeling, Translating Business Requirements into Functional and Technical Specifications, debugging and testing, acceptance tests, and troubleshooting.
• Worked with major clients for Implementation/ Support projects on various Business Domains.
• Proficient in Technical and Business Writing, Business Process Flow, Business Process Modeling, Analysis and various Testing methodologies.
• Well - versed with all phases of the Software Development Life Cycle (SDLC) specializing with Requirements Gathering, Data Analysis and Mappings, Business Process Modeling, Software Coding, Testing/ Debugging and project documentation
• Experienced in review and design of SDLC Project documentation including the Software Requirement Specifications, Business requirements document, Use Case Specifications, Functional Specifications, Systems Design Specification, Requirement Traceability Matrix, Interface Specifications and testing documentation
• Extensive experience GAP Analysis, Impact Analysis, SWOT analysis, Cost Benefit Analysis and Risk Analysis
• Hands on experience with Data Warehousing Projects, Data Migration, and training and mentorships.
• Demonstrated exceptional verbal, written, interpersonal and Conflict Resolution Skills.
• Skilled in eliciting user demands and converting them into visualizing models as well as ensuring that the business goal is met throughout the project life cycle.
• Expert in developing and managing MS access and SQL server data base for data entry, storage and generation of reports.
• Proficient in User Acceptance Testing, Functionality Testing, Unit Testing, System Testing, Integration Testing and Regression Testing.
• Spearheaded and implemented numerous projects carrying out detailed analytical study including systems and SOX auditing.

TECHNICAL SKILLS

• SQL
• MS Access
• SSIS
• SSAS
• Word
• Excel
• PowerPoint
• Visio
• Outlook
• Lotus Notes
• Waterfall
• Iterative
• Incremental
• Prototyping
• Rapid Application Development (RAD)
• Agile (Scrum)
• Hybrid
• RUP
• Earned Value Management (EVM)
• Metrics (CMMi standards)
• Bugzilla
• HP Quality Centre
• C#
• Visual Basic
• JavaScript
• VBScript
• LINQ
• Enterprise Architect
• StarUML
• UML
• SQL Server
• SQL
• T-SQL
• Dot Net Framework
• WCF
• WPF
• Visual Source Safe
• Team foundation Server
• Source Offsite
• SourceForge
• SVN
• CVS
• ASP.NET
• HTML

PROFESSIONAL EXPERIENCE

BUSINESS ANALYST

Confidential

Tools: & Technologies: IOS, SQL Server, Asana, MS Office Suite, Agile, SCRUM, MS Visio, DOORS, Rational Rose, Microsoft Visio, Microsoft Project

Responsibilities:

• Analyzed, defined and managed stakeholder needs.
• Involved in detailing project mission, data process flow diagrams and timelines.
• Interacted with the project team and key customers to define project scope, goals, and deliverables that support client’s business goals in collaboration with project stake holders.
• Involved with all the phases of Software Development Life Cycle (SDLC) methodologies throughout the project life cycle.
• Reviewed the business process, identified constraints and measures of success for the system to be developed based on user requirement.
• Conducted interviews to get a better understanding of the client’s business process and carefully recorded the requirements in a format that can be reviewed and understood by both business people and technical people
• Formed a bridge between the project manager and different teams with effective presentations.
• Developed functional, technical and system specifications and obtained sign off from the stakeholders.
• Used MS Visio to create business process flowcharts and workflow diagrams.
• Analyze business requirements and segregated them into high level and low level Use Cases, activity diagrams / State Chart Diagrams according to UML methodology thus defining the Data Models.
• Involved in detailing project mission, data process flow diagrams and timelines.
• Worked with SQL queries for data manipulation and prepared detailed documentation of all the activities involved during the entire process.
• Used DOORs to analyze requirements, business rules and System Module Specifications.
• Involved in process modeling, conducted and participated in Joint Application Development (JAD) sessions with system users
• Prepared Workflow diagrams, designed new process flows and documented the business process and various business scenarios
• Utilized Rational Unified Process (RUP) to configure and develop processes, standards, and procedures
• Developed Unit testing document using Excel, created artifacts and listed for UAT validation, and validated Use-case documents.
• Prepared High Level Logical Data Models and BRDs (Business Requirement Documents) supporting documents containing the essential business elements, detailed definitions, and descriptions of the relationships between the actors to analyze and document business data requirements.
• Reviewed and detailed the Solution Design document and prepared the Change requirement document.
• Assisted the project manager in setting realistic project expectations and in evaluating the impact of changes on the project plans accordingly and conducted project related presentations.
• Analyzed system performance and initiated process improvement measures for mainframe and Web-based applications.
• Assisted with user testing of systems, developing and maintaining quality procedures, and ensuring that appropriate documentation.
• Performed User Acceptance Testing (UAT) and suggested recommendations for the application.
• Developed traceability matrix for maintaining/updating system requirements using MS Excel.
• Prioritized outstanding defects and system problems, ensuring accuracy and deadlines were met. Identified and participated in resolution of business system issues.
• Worked on deployment and testing in the development system and then moved the application on to the production environment. Provided support and fixes while working on the production environment.

BUSINESS ANALYST

Confidential

Tools: & Technologies: IOS, Android, SQL Server, Trello, Asana, MS Office Suite, UML, Rational Rose, Use Case Analysis, MS Visio

Responsibilities:

• Coordinating all aspects of projects such as initiation, planning including budgeting, scheduling, task assignment and tracking, change Management, status reporting and risk management.
• Facilitated team meetings to coordinate activities for project schedules, presented deliverables to the management, conducted JAD sessions to elicit requirements.
• Managed requirements to minimize scope issues. Understand all systems requirements within deliverable and provide feedback, collected requirements from customers, users and prioritized them.
• Involved in walkthroughs and meetings with development team to discuss related issues.
• Implemented an integrated RUP solution with complete line of traceability for all the artifacts of projects.
• Involved in the creation and maintenance of the workflow plans and artifacts.
• Prepared Business Process Models that includes modeling of all the activities of the business from the conceptual to procedural level. Followed top down, leveled technique for building Business Process Models.
• Performed gap analysis between current performance and desired performance (i.e. critical customer requirements).
• Examined, analyzed and modeled Test plans Use Case Model cases & Test procedures based on RUP methodology.
• Used Rational Rose to visually determine the proper structure, key elements and optimal design for database
• Wrote clear, concise detailed system requirements specification documents and user documentation in accordance to guidelines and standards of a level where developers can interpret, design and develop the application with minimum guidance.
• Wrote SQL queries to manually validate output from SAS process, against the Enterprise current and archive statistical report cubes
• Executed UAT backend testing by comparing expected and actual results using SAS in UAT environment.
• Performed SOX Audit on all environments (Dev,Testing,Staging, Prod) including GAP Analysis

BUSINESS ANALYST

Confidential

Tools: & Technologies: RUP, UML, Word, Excel, PowerPoint, Project, Visio, SQL, Microsoft Office Suite 2010, HP Quality center 10.0

Responsibilities:

• Analyzed Business Requirement Documents (BRD) and created corresponding User Stories, and Functional Specifications.
• Conducted project review meetings.
• Designed and developed Use Cases.
• Conducted user interviews, elicited requirements and analyzed the requirements in an Agile environment
• Scheduled meetings with Solution Architects, Client Program Management Business Analysts, Intake Analysts, Process Engineers, developers, and testers
• Analyzed Business Requirements (BRD) and creating User Stories for intake team and further dividing them into Functional Specifications and Functional Requirements.
• Documented Technical/Functional Requirement Document for design team to design the application based on the requirements.
• Conducted Requirement Document Review Meetings and conducting Gap Analysis if any, on the basis of requirements given at the initial stage of the project.
• Created Work Flow Diagrams using MS Visio.
• Worked with design team in order to document and manage changes in requirements from stakeholders and SME’s and communicating the changes to various teams.
• Initiated Change Requests
• Conducted workflow, process diagram and GAP analysis to derive requirements for existing systems enhancements.
• Defined various scenarios for testing the application and analyzed test cases developed by the QA Team.
• Created Mock-ups for better visualization and understanding of the software solution for the stakeholders, developers, and testers.
• Worked as a liaison between the stakeholders, various SMEs, the developers, and testers.
• Documented Acceptance Criteria for QA and User Acceptance Testing Scripts (UAT) for end user testing.
• Identified cross-dependencies of User Stories among different applications.
• Participated in SCRUM, stand up, and Sprint planning meetings.
• Proactively worked with Program Manager with respect to QA.
• Conducted Defect/root cause analysis and resolution, regression testing analysis.

BUSINESS ANALYST

Confidential

Tools: & Technologies: Microsoft SharePoint, Lotus Notes, several internal tools, MS Office Suite, MS Visio, MS Project Plan, Win@pproach, Terminal Emulator

Responsibilities:

• Lead Business analyst responsible for soliciting requirements from stake holders through interviewing, surveying, video conference, phone conference and one-on-one sessions.
• Facilitated and led weekly JAD sessions with developers and business units in a collaborative environment.
• Created RFC (Request for Change) and Implementation documents in Service Manager for changes to the Production environment.
• Responsible for opening and taking ownership of Incident/Problem Management tickets in Service Manager.
• Attended weekly CAB (Change Advisory Board) meeting to ensure that group/dept. was following the ITIL process in opening/resolving tickets and weekly releases.
• Created business use cases to define new business functionality utilizing UML and WSDL
• Created and executed test cases using HP Quality Center.
• Responsible for daily production support issues such as creating and running SQL scripts at Data Centers.

BUSINESS ANALYST

Confidential

Tools: & Technologies: Microsoft SharePoint, SQL Server, Microsoft Office Suite, Rational Requisite pro

Responsibilities:

• Used a Functional Decomposition strategy to divide system into sub-systems.
• Extensively used Rational Requisite pro for documenting functional requirements
• Defined the data sources, data loads and data transformation using ER Diagrams and Used Rational Rose for model diagrams, MS-Word for documentation and used Unified Modeling Language for visual modeling.
• Provided software development and support for payroll, HR, general ledger, purchasing and accounts payable, including maintenance and enhancements to batch and online programs.
• Translated high level business requirements use case scenarios, dataflow models, and requirements specifications using Rational Rose modeling tool.
• Created traceability relationship between requirements in the same module and also between different modules.
• Conducted presentations of the QA test results with analysis to the stakeholders and users and documented modifications and requirements.
• Worked extensively with MS Excel and MS access.
• Created Use Case Diagrams, Activity Diagrams, Sequence Diagrams and ER Diagrams in MS Project.

BUSINESS ANALYST

Confidential

Environment: SQL, Excel, RequisitePro

Responsibilities:

• Worked as business analyst to support the re-design of the Pricing Calculator System. Extensively involved in the development of Reporting Data Warehousing System.
• Designed the business requirement collection approach based on the project scope and SDLC Methodology.
• Facilitated and managed meeting sessions with committee of SMEs from various business.
• Conducted interviews with key business users to collect requirement and business process information.
• Developed business process models in RUP to document existing and future business processes.
• Performed extensive requirement analysis including data analysis and gap analysis.
• Designed and developed project document templates based on SDLC methodology.
• Developed business requirement specification documents as well as high-level project plan.
• Comprehensively work with requirement gathering for Enterprise reporting system using RequisitePro.
• Designed and developed all Use Cases and UML models using Rational.
• Developed Sequence Diagrams, OOD using UML.
• Designed and implemented basic SQL queries for QA testing and report / data validation.
• Established a business Analysis methodology around the RUP (Rational Unified Process). Helped develop use cases, project plans and manage scope.
• Developed requirement reports for day-to-day retail banking needs for opening account, online banking.
• Developed strategic partnerships with the business unit to develop a solid knowledge base of the business line, including the business plan, products, process and revenue streams.
• Played a key role in the planning, testing, and implementation of system enhancements and conversions.
• Functioned as the primary liaison between the business line, operations, and the technical areas throughout the project cycle.
• Partnered with the technical areas in the research and resolution of system and process problems.
• Analyzed research on operational procedures and methods and recommend changes for improvement - with an emphasis on automation and efficiency.
• Conducted benchmarking activities to identify best practices.
• Used SQL, Toad, Data Warehousing and Data Cleansing for the arrangement of customer data.
• Used Rational Clear Case and Clear Quest as Configuration Management and Change control tools.
• Performed User Acceptance Testing (UAT)

BUSINESS ANALYST

Confidential

Environment: MS Office Suite, MS Visio, Enterprise Architect, StarUML, Rational Rose

Responsibilities:

• Involved in Business Analysis for Insurance Services Office, Commercial Lines, loss costs rules and forms for Property and casualty line of services.
• Involved in Inception phase and prepared vision document and data models that contain Business Requirement Documents for Commercial Lines Property and Casualty scenarios at work places and supporting documents that contain the essential business elements and detailed definitions.
• Gathered user and business requirements through open-ended discussions, brainstorming sessions, role-playing and observation of the compliance department work environment.
• Created a well-defined Change management process that helped in implementing the changes of a system to ensure they are implemented in a controlled manner.
• Facilitated JAD sessions with management, development team, users and other stakeholders to define functional requirements.
• Created Activity Diagrams, Sequence Diagrams and entity relationship Diagrams in Rational rose.
• Planned and defined Use Cases, created Use Case diagrams, Scenarios and Use Case Narratives.
• Scheduled meetings with developers, System Analysts and testers to collaborate resource allocation and project completion.
• Created Mock-up forms in Microsoft word for better visualization and understanding of the software solution.
• Worked in Microsoft Front page to create screen shot prototypes.
• Created and managed project templates, use case templates, requirement types and tractability matrix in Requisite Pro.
• Authored progress and completion reports which were then submitted to project management on a weekly basis in Microsoft project.