SUMMARY

• More than fifteen years of professional experience as a Project Manager and Senior Business Systems Analyst leading cross - functional teams in deadline-driven, project-oriented environments.
• Strong analytical skills applied in business and requirements analysis for a variety of industries including healthcare, entertainment, education, search engine, mortgage, insurance, financial, nuclear, accounting and banking.
• Broad understanding of development and relevant object oriented re-engineering techniques indicative of a versatile business analyst.
• Knowledgeable in data modeling, data warehousing, and web services providing a clear perspective of data manipulation, presentation, transfers between multiple platforms and delivery through appropriate interfaces.
• Excellent oral and written communication skills with the ability to communicate appropriately in all levels of business and technical situations.
• Managed projects to determine the scope, timeline, and budget through execution.
• Proficient problem solving skills allowing rapid assimilation and resolution of complex issues.
• Ability to think outside the box and challenge the status quo.
• Managing multiple high-profile projects in fast paced and high demand environments
• Collaborating with executives to determine the scope, timeline, and budget of the projects
• Proficient in leading System Development Life Cycle (SDLC) methodologies including Agile/Scrum, Rational Unified Process (RUP), and the Waterfall model
• Conducting Joint Application Development/Design (JAD) sessions, interviews, group meetings, brainstorming sessions, and walkthrough requirements gathering sessions
• Business modeling and analysis using UML diagrams including Use Case diagrams and Activity diagrams using Enterprise Architect, Rational Rose, Microsoft Visio, and Caliber Define IT
• Gathering, analyzing, and documenting business requirements and writing use cases, based on information gathering sessions with users and technical team members
• Requirements management skills using software tools including Enterprise Architect, Rational RequisitePro, Mercury Test Director, Caliber RM, and Jira
• Documenting artifacts including User Requirements Specification (URS), Functional Requirements Specification (FRS), Software Requirements Specification (SRS), and Traceability Matrices
• Analysis, design, and implementation of processes and tools targeted towards measurement of software release metrics: requirements coverage, test execution, and defect tracking
• Designing and conducting User Acceptance Testing (UAT) based upon user requirements
• Knowledgeable in Oracle and writing SQL queries and understanding entity-relationship diagrams
• Gap Analysis: integrating legacy systems with new application functionality and data conversion

TECHNICAL SKILLS

Modeling Tools: Enterprise Architect, MS Visio, Rational Rose, Define IT

Requirements Tools: Visual Studio, RequisitePro, Mercury TestDirector, Caliber RM

Testing Tools: Quality Center, WinRunner, LoadRunner, Rational Robot

Databases: Oracle, Sybase, Rapid SQL, SQL Server, MySQL, PL/SQL, MS Access

Programming: C, C++, Java, JSP, Visual Basic, SQL, HTML, .Net, XAML

Networking: API Web Services, TCP/IP, Network Protocols

Other Tools: SAP ERP R/3, Omniture, Jira, TFS, MS Designer/Blend, Doc/Content Mgmt, Photoshop, Lotus Notes, Documentum, ExactTarget, Sitecore, PEGA PRPC, Oracle BPM, Salesforce, Workday Cloud SaaS, ServiceNow, Mobile

PROFESSIONAL EXPERIENCE

Confidential - Riverside, CA

Project Manager / Senior Business Systems Analyst

Responsibilities:

• Effectively managed the project and roadmap of the cross-functional IT team consisting of developers and analysts throughout the SDLC process within the Scrum and Agile framework
• Communicated project plans, reports, risks, issues, open items, action items, decisions, progress, strategy, and projections to PMO, partner teams, and stakeholders
• Proactively facilitated issue resolutions and changes in work scope by identifying and addressing the cause, develop and implement effective solutions and ensured planning measures were communicated
• Lead all joint application development sessions with executives and stakeholders to demonstrate prototypes and rapid solutions to escalated areas of priority
• Iteratively created and managed the core requirements, and drove data-driven decisions leveraging various inputs from the stakeholders
• Managed the weekly sprint work breakdown structure and critical milestone implications
• Utilized web technologies and applications to create functional prototypes of the application
• Integrated real time data from multiple external absence tracking systems via web services
• Created and maintained documents for requirements, use cases, business rules, and training
• Managed the integration of payroll document image capture files for retrieval and storage

Environment: s: Agile/Scrum, MS Project, Jira, Confluence, MS Expression Blend, EMC Documentum

Confidential - Los Angeles, CA

Project Manager / Senior Business Systems Analyst

Responsibilities:

• Successfully managed the completion of the integration of multiple legacy systems to the cloud SaaS infrastructure platform universally consumed by all users
• Led the migration to conversion process including development and deployment efforts, testing and UAT processes while maximizing resource efficiencies within the Scrum/Agile framework
• Substantially increased proficiency in human resources, payroll and benefits, and timekeeping
• Ensure integrity and delivery of multiple projects with respect to time, budget, scope creep, rapid changes, risk management and overall resources
• Created the Request for Proposals (RFP) and Fit-Gap analysis artifacts for the transition of additional downstream applications to the recent cloud technology platform
• Convinced executives to buy-in to the RFP created by demonstrating the efficiencies and benefits
• Mitigated company risk associated with compliance and protected user privacy by ensuring encryption solutions are maximized
• Provided resolutions to company staffing reductions, technical strategies, and mitigated long-term risk by identifying, escalating and resolving issues across multiple delivery groups and projects
• Conducted planning and operational readiness assessments to provide an effective transition into production along with custom training procedures and resources

Environment: s: Workday HCM and Financial SaaS Cloud, Jira, Kronos, Kuali Financial, Scrum/Agile

Confidential - Cypress, CA

Project Manager / Senior Systems Analyst

Responsibilities:

• Project lead role defining estimates for current and future project undertakings including budget guidance and level of efforts for all collaborative team resources
• Scrum Master on Agile project to expedite rapid assimilation of development and turn-around-times on quality iterative delivery of the overall product
• Driving elaboration sessions in joint application development environment including key players from the business stakeholders, subject matter experts and IT development
• Produced critical project deliverables including impact estimates, system solution designs, traceability matrix and use cases for sign-off and baseline for construction and implementation
• Provided solutions and recommendations based on best practices on systems integration and interface consolidation with web service request and response for data access
• Managing issues with consumer and commercial Member and Provider critical data including appeals and grievances with claims services and customer call center
• Modifying current workflow process for satisfying the industry compliance rules and regulations
• Overseeing the accuracy of clinical and revenue cycle data and billing for hospitals, doctors and external providers
• Led the ICD 10 source of truth implementation for updated medical classification codes and descriptions throughout all corporate applications and systems

Environment: s: Pega PRPC (Pega Rules Process Commander), Oracle BPM, Agile/Scrum, WSDL, B2B, Quality Center, Sharepoint, Pega Reports Certified, Salesforce, Service Now

Confidential - Los Angeles, CA

Project Manager / Senior Business Analyst

Responsibilities:

• Managed, produced and executed the project plan, scope, release planning, and status reports
• Made critical technical and design decisions in all aspects of the enterprise application development process including database, web, client tools, services and system interfaces
• Provided guidance to development team and managed daily tasks, product backlog and resource progress to ensure prompt delivery of project deliverables and milestones
• Advised heavily in both the re-engineering of existing systems, as well as the design and implementation of new features and applications
• Implemented the Agile and SCRUM best practices to increase productivity including running daily scrum meetings, prioritization, updates, progress, risks of team members’ efforts
• Provided best solutions and accurate estimates based on technical and functional requirements
• Ability to handle diverse situations, multiple projects and rapidly changing priorities pertaining to Agile/SCRUM methodology
• Visualized and created user experiences and GUI designs using Expression Blend
• Clear understanding of fundamentals of software development, including best practices and knowledge about 3rd party UI libraries, controls and components
• Advanced knowledge of Visual Studio 2008/2010, Team Foundation Server 2010, SQL Server 2005/2008, SQL SSIS, SQL Reporting Services
• Conducted system and regression testing to validate quality products are developed before deployment

Environment: s: VS ‘08/’10, TFS 2010, SQL Server ‘05/’08, Silverlight, XML, ExpressionBlend, Facets, Pivot, Informatica, XAML, SharePoint 2010, Telerik, Infragistics, Artesia/OpenText JDE E1, Siebel

Confidential - Irvine, CA

Senior Business Systems Analyst / Project Manager

Responsibilities:

• Lead multiple project teams and assisted in the development and execution of business proposals
• Provided recommendations and solutions for the large corporate wide effort to expand account efficiencies including consolidating all financial instruments and associations
• Lead the document image management conversion from InputAccel to EMC Documentum
• Liaison between business units and technical teams to identify, analyze, and translate business justified needs and end user requirements into system specifications documents
• Gathered business requirements from clients, stakeholders, subject matter experts and business managers to produce artifacts and specifications for presentations, review and approval
• Analyzed existing processes and assisted in improving and redefining future system processes and the technology needed to support the enhanced system environments including cost benefit analysis
• Conducted impact analysis across multiple applications and platforms to effectively streamline enhancements with minimal impacts and efforts to corporate systems and outside vendors
• Converted legacy Davast reporting system to Business Objects Crystal Reports
• Participated in testing efforts to ensure business approval and resolved defects

Environment: s: Agile/Scrum, EMC Documentum, InputAccel, Oracle, Sybase, Rapid SQL, Project/Visio, SAP Financial, Lotus Notes Connector, Davast, Business Objects Crystal Reports, Remedy

Confidential - San Onofre, CA

Senior Business Systems Analyst / Project Manager

Responsibilities:

• Managed and provided guidance to business system analysts, developers, quality assurance analysts, and subject matter experts (SME’s) to execute release cycles in production environments
• Recommended solutions to the SAP ERP R/3 RMS/DMS (Records Management System/Document Management System) to ensure all activities on multiple systems are accurately synced and updated including content management of proprietary and nuclear compliance records, procedures, manuals, drawings, metadata and attributes, and integration with Kofax imaging solutions
• Introduced and implemented the Agile/SCRUM methodology to enhance productivity including running daily scrum meetings, prioritization, updates, progress, risks of team members’ efforts, product backlogs and burndown charts, scrum master responsibilities
• Implemented new systems for image scanning along with statistical sampling for quality visual verification of nuclear information and drawings
• Provided documentation of both functional and technical specifications, test scripts, wireframes, use cases, workflow diagrams, storyboards, quality assurance and reports including nuclear notifications
• Authored job aids and user manuals for training while conducting user acceptance testing (UAT) for final approval prior to the release of enhancements and improvements to production
• Drafted request for proposals (RFP) to implement new projects and systems for enhancing productivity and adapting to evolving technological advances

Environment: s: SAP ERP R/3 RMS/DMS, HP Quality Center, MS Office 2010/Project/Visio, Agile/Scrum, Oracle, OpenText, ECC PI/XI, Basis, Kofax Imaging, Lotus Notes 8.5, Sametime 8.0.2

Confidential - Universal City, CA

Senior Business Analyst

Responsibilities:

• Lead and provided guidance to several groups consisting of business system analysts, quality assurance analysts, and subject matter experts (SME’s) to ensure timely execution of key deliverables and business processes throughout the lifecycle of several critical projects
• Wrote request for proposals (RFP) for new projects and acquisition of new systems for increasing productivity and adapting to technological improvements
• Managed the maintenance and enhancements for the marketing of the eCRM system including campaign/sweepstakes email, mobile marketing, and complex reporting in .Net framework
• Mentored other business analysts by reviewing documents and managing the iterative tasks and processes implemented in the Sprint meetings and methodologies
• Coordinated meetings and managed business relations with international business partners and executive management to maintain seamless relationships across global marketing interests
• Conducted Agile/SCRUM methodology for daily prioritization, updates, progress, and risks of team members’ efforts; utilized management tools including MS Project and Jira management system
• Involved in negotiations and conflict resolutions between all parties and best interests
• Developed business and functional requirements utilizing key components of clear and concise documents including wireframes, use cases, workflow diagrams, and storyboards
• Verified consumer data during daily data warehouse for both domestic and international data, including verifying database tables and extracting transforming and loading data into various reports

Environment: s: eCRM, Oracle, SQL Server, MySQL, Java, Perl, Jira, Subversion, Team Foundation Server, MS Project/Visio/Sharepoint, API, Agile/Scrum, PeopleSoft, BPMN, SOA, Google Analytics

Confidential - Glendale, CA

Senior Business Systems Analyst

Responsibilities:

• Worked cross-functionality with management, sales, marketing, research and development, to balance product lines and determine business strategies
• Managed and lead other business analysts within the organization to produce key artifacts and driving the project to successful deployment
• Extracted and analyzed online advertiser impressions, searches, clicks, and page views from ad servers, through Omniture Site Catalyst and the internal intranet site
• Provided key liaison communication between business and development teams in translating high-level business requirements to technical requirements including single-sign-on
• Conducted presentations and walkthroughs for stakeholder review and analysis of all key deliverables
• Provided change control processes, and gap analysis to ensure seamless product enhancements
• Performed quality assurance and UAT of the new traffic logging implementations for live production
• Produced Ad Hoc reports and data analysis of abnormal traffic trends

Environment: s: SQL, Visual Studio/Source Safe, Omniture Site Catalyst, Jira, Agile/Scrum

Confidential - Torrance, CA

Senior Business Systems Analyst

Responsibilities:

• Supervised and lead an Scrum/Agile team of junior and mid level business analysts to project success
• Gathered requirements from key stakeholders and product management to develop Functional Requirements documents and specifications for sign-off
• Developed Use Case documentation, Activity Diagrams, and User Interface documentation
• Thoroughly worked in the iterative process with change control processes, and gap analysis to verify all deliverables are seamless in content and presentation
• Managed the weekly sprint work breakdown structure and critical milestone implications
• Performed Gap analysis for new functionality requirements, as well as prioritized them based on actual business needs so as to align them with the product release

Environment: s: Enterprise Architect, MS Designer, Blend, VS, Caliber, Define IT, XAML, Sharepoint

Confidential - Monterey Park, CA

Senior Business Analyst

Responsibilities:

• Worked with project manager to carry out in-depth cost benefit and risk analysis for the project plan
• Worked as an interface between the users and the different teams involved in the application
• Created Use Cases and Activity Diagrams in accordance with UML methodology
• Developed UAT plans and test case scenarios to guide a key end-users in testing the functionality

Environment: s: Rational RequisitePro, RUP, SQL, MS Office, Test Director, Java, JSP, HTML, Oracle

Confidential - Glendale, CA

Business Analyst

Responsibilities:

• Served as a liaison between the development team and clients by assisting in identifying, understanding, and documenting their business needs
• Conducted JAD requirement workshop sessions to facilitate requirements gathered
• Performed GAP Analysis of existing systems with the new application
• Constructed attribute matrix, traceability matrix, traceability tree for the requirements

Environment: s: Rational Rose, Test Director, SQL, MS Project/Visio/Access, Windows, HTML, Oracle

Confidential - Los Angeles, CA

Business Analyst

Responsibilities:

• Actively engaged client and third party integration partners in requirements gathering and validation
• Developed business Use Cases using UML for new product functionality
• Lead design and status meetings to identify risks, prioritization, scope creep, and solution architecture
• Manipulated confidential data stored and displayed the encrypted data for security compliance

Environment: s: Java, HTML, TestDirector, SQL, MS Office Suite, MS Project, Oracle, MS Access

Confidential - Rosemead, CA

Business Analyst / QA Analyst

Responsibilities:

• Gathered business requirements, analyzed data and workflows, and conducted UAT
• Worked on designing the online service, allowing corporate to carry out standard banking operations
• Used Rational Unified Process (RUP) for streamlining the team’s development activities

Environment: s: Rational RequisitePro, TestDirector, SQL, MS Office, Windows, Java, HTML, Oracle