SUMMARY

• Prior consulting background.
• Ability to build and create collaborative working relationships with key stakeholders.
• Analytical, problem solving and communication skills.
• Ability to prioritize and work under tight deadlines.
• Strong time management and organizational skills.
• Detail oriented complemented by a high degree of accuracy.
• Self - motivated team player with the ability to work independently.
• Skilled at analyzing complex issues and distilling concepts to clients.
• Strong organizational and analytical skills with ability to manage a vast array of information.
• Understanding of data management, information flow, and data governance issues.
• Ability to be an effective business liaison and deliver both strategic and operational solutions to technical teams
• Strong experience gathering and eliciting requirements(Interviews, Group Facilitation, Prototyping, Data Analysis, Use Cases, Business and Workflow Analysis).
• Proven ability to define project scope, project requirements, and translate requirements into technical solutions, track requirements throughout their respective life-cycles.
• Experience with multiple BI tools(Cognos, Tableau, BusinessObjects,).
• Proven ability to play an advisory role and assist in developing business use case scenarios for new BI tools to help enable accurate reporting and business performance needs.
• Familiarity with The Open Group Architecture Framework.
• Working Knowledge of Relational / Data Warehouse (DBMS) environments
• Worked with business partners to understand work effort requirements and then translate into Information services actionable tasks.

TECHNICAL SKILLS

• DMAIC
• Cots
• IIBA
• RUP
• Remedy
• Togaf
• Caliber RM
• Data Warehouse
• DoDAF
• IBM Rational ClearCase
• MS Visio
• ETL
• MS Project
• CRM/CSM
• MS Office Suite XP
• BABOK
• TEAP
• Abacus (Avolution)
• Oracle Toad
• HPQC/ALM
• Enterprise Architect
• CMM
• MS Outlook
• Rationale Requisite Pro
• MS Access
• The OpenGroup
• ITIL
• Gatherspace
• SIX SIGMA/DMAIC
• Ms SharePoint
• Agile Methodology
• Adobe Captivate iRISE Studio
• Oracle BI
• IBM Rational Team Concert (RTC)
• GAP Analysis
• BPM (Business Process Models)
• Business Process Re-Engineering
• PeopleSoft 9.1 CRM/Scheduler/HCM
• Big Data
• Data Analytics
• Tableau
• Data Mining
• Data Warehousing

PROFESSIONAL EXPERIENCE

Senior Business Analyst

Confidential

Responsibilities:

• Represented the Operations Excellence team on cross functional project teams.
• Served as an analytics consultant aligned with service lines to achieve common goals.
• Transformed data into actionable sets of information that allows data mining for analytics. (ETL)
• Developed and distributed complex management reporting, analysis, and solutions including:
• Capacity Plans and Functional KPI reporting and analytics;
• Business partner Capacity views;
• Opportunities for improvements;
• Used appropriate visualization (graphs, tables, analysis) to tell a story.
• Produced and distributed weekly, monthly and quarterly key performance management reports.
• Built trust and leveraged solid working relationships to lead review meetings with key business partners.
• Demonstrated logical and analytical problem-solving approach.
• Lead requirements gathering sessions, objectives, provide reporting status, assist with test scenarios and validate results
• Documented and conducted complex business analysis projects

Senior Business Analyst/Project Manager

Confidential

Responsibilities:

• Was responsible for data processing automation in Confidential eCommerce.
• Implemented automation solutions development, implementation and support for B2C parcel delivery control, supporting clients and partners on IT integration projects.
• Collaborated with Stakeholders to identify business needs technical requirements.
• Involved in automation of backend data processing and solution implementation.
• Involved in software development management.
• Monitored applications and provide regular preventive maintenance.
• Provided security provisioning in all areas of responsibilities.

Senior BI Analyst/Project Manager (Financial)

Confidential

Responsibilities:

• Elicited, analyzed, validated and managed technical requirements definition, flows and deliverables for projects.
• Worked closely with the information services team to deliver business and technical requirements.
• Partnered closely with technical teams supporting data movement, application development and testing.
• Ensure proper execution of the Project Communication Plan.
• Performed as the subject matter expert on the various ALM systems and processes assigned.

Senior Project Manager

Confidential

Responsibilities:

• Managed mobile application to support Educators using PMBOK standards and best practices.
• Monitored and controlled cost, schedule, risks and quality.
• Maintained a collaborative relationship with Stakeholders to ensure a timely delivery of the project.

Business Enterprise Architect

Confidential

Responsibilities:

• Actively participated in all phases of the project.
• Acted as the steward of the business requirements, business case, and advocate for the stakeholders of the project.
• Wrote CRM business requirements to include functional, non-functional, transition requirements, training requirements, reporting requirements, testing requirements data migration strategy and roll out plan as well as Conceptual Diagram for CSVC for the issuance of RFI/RFQ.
• Served as SME on PeopleSoft Change Control Board for change requests for production of PeopleSoft 9.1 CRM/HCM and Scheduler.
• Developed and modified moderately complex information systems documentation and convey this information to both the leadership and technical teams for translation into systems solutions.