SUMMARY

• Extensive experience in Business Analysis, System Analysis, Requirements Gathering, Managing Change Requests (CR), dealing with Problem Notifications (PN), GAP Analysis and Impact analysis, Design, Development and implementation of Business Applications.
• Strong analytical, problem - solving and communication skills, with particular emphasis on clear, detailed Business Requirements and Functional Specifications, including status reports.
• Requirement gathering through interviews, workshops, JAD sessions with clients, developers and QA Analysts and referring to existing system documentation and procedures.
• In depth understanding of AS-IS and TO-BE business processes and experience in converting these requirements into Functional Specifications and Test Artifacts.
• Writing & documenting Business Plans, Requirements Documents, Functional Specification Documents, and Test Cases.
• Defining Test Cases, reviewing and maintaining Test Scripts, analyzing bugs, interacting with team members in fixing errors and User Acceptance Testing (UAT).
• Strong Expertise in resolving business as well as technical issues and served as the liaison between clients and technical developers and designers.
• Strong knowledge of Software Development Life Cycle, Methodologies and Techniques. Extensive knowledge of Rational Unified Process (RUP) and Unified Modeling Language (UML) methodologies, IBM Rational Suite (RequisitePro, Rational Rose, Clear Quest, Clear Case).
• Expertise in creating Use Case diagrams, Activity diagrams, Sequence Diagrams, State Diagrams based on UML Methodology using MS Visio/Enterprise Architect/ Rational Rose.
• Experience in Project Management, Customer Relationship Management (CRM), Business Process Management (BPM).
• Experience in project planning, resource allocation, creating Work Breakdown Structures (WBS), task allocation and monitoring of tasks using MS Project.

Areas of Strength

• Business/IT Analysis
• Requirement Gathering
• Process Reengineering/Development
• Project Management
• Gap Analysis, Benefit Analysis
• Feasibility Analysis
• Testing and UAT
• Data Analysis/Data Modeling
• Report Modeling & Simulation
• Business Artifacts Documentation skills
• Project Scope
• Business Use Cases
• Business/Functional Requirement Document
• Requirement Traceability Matrix
• UML- Use Case, Activity, Class, Sequence, State Diagrams

TECHNICAL SKILLS

Methodologies: Rational Unified Process (RUP), Agile, Rapid Application Development (RAD), Waterfall, UML, SWOT Analysis, Cost/Benefit

Testing Tools: Rational Enterprise Suite, Mercury’s Test Director, Rational Clear Quest, Rational Requisite Web, Rational Robot, TestManager

Requirement Mgmt Tools: Rational RequisitePro, CaliberRM, Cognos Reporting, Sharepoint

Business Modeling Tools: Rational Rose, Microsoft Visio Rational, UML, Microsoft Visio, MS Project, Irise Studio 8.8

Operating Systems: MS Windows 95/98/NT/2000/XP, Sun Solaris, Linux/Unix, OS400

Scripting Languages: HTML, DHTML, XML, SQL

Languages: JAVA, JSP, C/C++, C# in ASP.Net, XML, Visual Basic

Databases: Oracle, SQL Server, MS Access, DB2, RDBMS

Servers (Web & Application): Microsoft IIS, Apache, IBM WebSphere, Windows Server 2000

PROFESSIONAL EXPERIENCE

Confidential

Business Systems Analyst

Responsibilities:

• Lead and participate in requirements gathering sessions with client business and IT personnel
• Planning, conducting, documenting, and directing the analysis of complex business problems and processes
• Development and implementation of internal and external workflows
• Translate business requirements to functional requirements and User Interface requirements
• Document results from analysis
• Meet with the business subject matter experts to ensure requirements meet expectations
• Create specifications (Use Case, User Interface Specifications) for systems to meet business requirements
• Identifying, evaluating and developing systems and procedures, which are cost effective and meet user requirements
• Designing and developing custom applications
• Provide support to the development team for functional requirement issues
• Assist in the writing of the test plans, test conditions and test scripts
• Conduct functional testing of the system
• Assist in testing application to ensure that the application meets the functional requirements (traceability).
• Document software defects; conduct defect disposition meetings
• Evaluate Helpdesk defects and issues for problem resolution and resolve tickets as either Unable to Recreate, FAD or logged in as Defect or Enhancement Request.
• May provide consultation to users in the area of automated systems
• Maintaining and enhancing existing applications to accommodate changes in the business processes
• Identifying and incorporating performance tuning
• Assist project manager with issue and risk identification
• Change request (enhancement) management

Environment: Windows 2010, MS Project, Rational Requisite Pro, RUP, Agile, MS Visio, Win Runner, SQL server 2008, I Rise, Rational ClearQuest, Tealeaf, SharePoint, MS Office, Rational SoDA, C++, Java, HTML, XML, Oracle.

Confidential, Tampa, FL

Business Systems Analyst

Responsibilities:

• Interacted with clients to assess needs, identify key challenges, and define project scope and deliverables.
• Performed Problem Analysis, Research Solutions and presented recommendations.
• Responsible for gathering requirements by interviewing stakeholders, business partners, end users and documented the business specification artifacts and functional specification artifacts.
• Used MS Office Tools for documenting, organizing and tracking requirements.
• Facilitated JAD sessions, conducted interviews, Q&A sessions with business users to solicit business requirements relative to proposed functionality. Partnered with the business stake holders, process owners, users to identify their requirements, produced detailed specifications, planned the project deliverables with the software development team, defined QA plan and conducted User Acceptance Testing.
• Validated business requirements based on business requirement document (BRD) and defined scope of the application.
• Reported status, milestones, and project plan tracking to project management and project owners on a weekly basis.
• Created product documentation, including online help, user manual and training materials.
• Wrote SQL queries to test the database backend.
• Requirement gathering through interviews, workshops, JAD sessions with clients, developers and QA Analysts and referring to existing system documentation and procedures.
• Defining Test Cases, reviewing and maintaining Test Scripts, analyzing bugs, interacting with team members in fixing errors and User Acceptance Testing (UAT).
• Involved in designing and documenting Test Cases against the application requirements. Evaluated application testing results and recorded the discrepancies on TestDirector to track, analyze and generate reports.
• Created Test Plan and Test Cases based on requirements using TestDirector.
• Reported Bugs through TestDirector and categorized bugs based on the severity and interfaced with developers to resolve them.
• Involved in maintaining and managing different versions of documents.
• Coordinated work plans between project manager and client using Microsoft Project. Implemented and managed migration process. Scheduled and tracked progress of team members through project completion.
• Worked closely with the web development team to help them understand the requirements and supported the implementation efforts by answering questions of the developers related to the business or requirements.

Environment: Windows XP/NT, UNIX,, C++, Java, HTML, XML, Oracle, Ms Office, MS Project, Win Runner, Load Runner, Test Director, Business Objects, Sharepoint.

Confidential, Parsippany, NJ

Business Systems Analyst

Responsibilities:

• Responsible for defining the scope of the project, gathering business requirements, and document them textually and within models
• Worked with Business Analysis team to prepare use case models based on Business Requirement Documentation gathered through interaction with users.
• Creating user requirements document for companywide reports by interacting with end users and developers
• Performed Gap Analysis to check the compatibility of the existing system infrastructure with the new business requirements
• As a liaison between the Developers and Clients, was instrumental in resolving conflicts between user and technical development teams.
• Involved in project planning, coordination and implementation of QA methodology.
• Performed business process mapping for change requests and new requirements.
• Normalized the data by reducing the redundancy and eliminated inefficient storage. Ensured that data systems operate at a high level of performance, including integrity, reliability and availability.
• Responsibilities also included analyzing and testing the user interface and constantly redesigning the system to make it as user friendly as can be for the clients.

Environment: Visual Basic, Oracle 11i, MS-Project, MS-Visio, Windows 2000 Server, Rational Suite, SQL server

Confidential, Brooklyn, NY

Business Systems Analyst

Responsibilities:

• Involved in analyzing and identifying of the current process flaws in the existing as-is system and Proposed recommendations of Business process improvements for the future to-be-system.
• Interacted with clients to assess needs, identify key challenges, and define project scope and deliverables and performed Problem Analysis, Research Solutions and presented recommendations.
• Responsible for performing Integration and Regression testing and revalidation of functionality following changes to the software, developed extensive experience in preparation of test scenarios/conditions, test cases, documentation and execution of test scripts.
• Evaluated and documented all test results (defects/explanations) and performed thorough analysis for variations from the expected results.
• Used Rational Clear Case to track changes to multiple artifacts by versioning artifacts, associating requirements specific change requests to streamline the defect/change tracking process.
• Worked as a test lead on a project establishing QA processes, defining roles, developing test plan templates, defect tracking, troubleshooting & debugging of the application, coordination among team members and management of work assignments, creating status reports periodically and provided direction and leadership with strong interpersonal and team building skills.

Environment: RUP, Rational Requisite Pro, UML, Rational Clear Case, Clear quest, SODA, Project Console, Windows 2000, JAVA, Delphi, IIS 5.0, XML, HTML, Oracle 8.0, MS Office Suite

Confidential, Farmington, CT

Business Systems Analyst

Responsibilities:

• Acted as primary liaison between the client departments and the Information systems IT department; performed analysis, review, and estimation of client requests; prepared and reviewed system requirements, and client documentation.
• Project duties included multiple task project assignments, scheduling and tracking; facilitating meetings with all levels of the business community for requirements gathering, project development, design considerations, impact and risk analysis, and quality control of client acceptance testing.
• Experienced in Process Optimization and Business Process Reengineering.Analyzed the existing as-is system, tracked defects, provided recommendations to make enhancements in the future to-be system.
• Planned and defined system requirements to Use Case, Use Case Narrative, Use Case Diagrams and Sequence Diagrams.
• Created Requirements document, test procedures, unit test plans, test logs
• Involved in Implementation and support when the application went live.
• Created product documentation, including online help, user manual and training materials.

Environment: Requisite-Pro, Rational Unified Process (RUP), MS Visio, MS Word, MS Excel, Test Manager, Java, Windows NT/2000, F-Secure Client.

Confidential, Northbrook, IL

Business Systems Analyst

Responsibilities:

• Performed requirement analysis by gathering both functional and non functional requirements based on interactions with the process owners & stake holders and document analysis, represented them in requirements traceability matrix (RTM) using Requisite Pro. Performed user interviews, JAD sessions.
• Assessed the flaws in the existing as-is system and made clear recommendations of Business process improvements and BPR, incorporated them in the future to-be system design.
• Wrote user requirements specification (URS) and Functional requirements specification (FRS) Documents as per the Business requirements and process flow.
• Performed activity based Cost Analysis and ROI and NPV calculations.
• Developed UML Use Cases for the application using Rational Rose and prepared the detailed Work flow diagram based on the proposed enhancement for the system.
• Developed Process (DFD) and Data (ER) models for the as-is and to-be systems.
• Actively involved in the UML based Class, Communication, activity, structured charts and sequence diagrams in collaboration with Design Team.
• Used Rational ClearQuest for all types of change requests, including defects, enhancements, issues and documentation changes with a flexible workflow process.

Environment: RUP, Rational Requisite Pro, Rational XDE, Rational Rose, Rational ClearQuest, Base Clear case, Java, Oracle, DB2, MS Project, MS office suite.

Confidential, New York, NY

Business Systems Analyst

Responsibilities:

• Customized RUP according to the standard operating procedures and developed Requirements Management Plan.
• Coordinated in gathering integration requirements between different modules and translated it in a proper manner to the developers accordingly for each production cycle by creating Traceability Matrix using Requisite Pro.
• Conducted enterprise-wide training on use case modeling and on various rational tools to more than 6 BSA’s. Trained them in writing better requirements using use cases, managing the requirements using Rational Requisite pro, integrating the use case models of XDE with Requirements of Requisite Pro.
• Active member of CCB and conducted GAP analysis to regulate the gaps in the requirements and conveyed to various modules of the project and to offshore development team.
• Defined change management process and developed change request record type in Clear Quest and integrated with Requirements in Requisite Pro.
• Active member of Release management group in which my primary objective is to scope the requirements into various releases and baseline the requirements.
• Helped the UAT and provided them the test cases.

Environment: RUP, Rational RequisitePro, Rational Clear Case, Clear quest, SODA, Project Console, PVCS Tracker, PVCS VM, Windows 2000, JAVA, Delphi, IIS 5.0,XML, Adobe Acrobat Writer 5.0,HTML, Oracle 8.0, SQL server 7.0, MS Office Suite.

Confidential, Louisville, KY

Business Systems Analyst

Responsibilities:

• Involved in requirement gathering and analysis by conducting group interviews with users.
• Involved in documentation and developed URS and FRS.
• Worked in the RUP framework in requirement analysis management and used standard artifacts and tool mentors suggested in RUP.
• Developed Use Case Diagrams, Activity Diagrams and Functional Diagrams using Visio.
• Interaction with the help desk team, productions team and design teams and involved in the change requests and problem report documentation.
• Worked with change control board in the implementation of change and extensively interaction with caseworkers and managers, conducted User group meetings.
• Involved in GAP and Risk Analysis and made recommendations in the implementations certain security features.
• Associated in Feature List/Boundary/Performance/Stress System and Integration testing of the applications.
• Assisted in Designing of test scripts, goals, objectives for the applications and executed them.

Environment: RUP, Visio, MS Office suite, Java, JavaScript, HTML, Oracle, DB2, MS project, Win runner, Test Director, LoadRunner

Confidential, San Francisco, CA

Business Systems Analyst

Responsibilities:

• Responsible for gathering business requirements and interacting with the business community and worked in the RUP environment.
• Performed comprehensive feasibility analysis study in terms of technology and economical feasibility.
• Identification of the process flaws in the current system and recommended business process automation in the new system after analyzing and documenting as-is system and to-be system.
• Developed needs analysis document, User Requirement Specification and functional requirement specification documents.
• Developed business use cases textually and using Rational Rose, generated UML based diagrams for a better understanding of the user community.
• Developed Analysis Model that includes entity classes, use case diagram, sequence diagrams, object collaboration diagram that provided the development team a view of the requirement.
• Used Rational Clear Case LT for version control of development assets.
• Involved in the regression, stress and integration testing of the application.
• Helped the testing team in tracing the requirements from RTM and involved in the UAT.

Environment: RUP, Rational Requisite Pro, Rational Rose, Rational Clear Case, Asp, visual basic, Oracle, Test director, win runner, QTP, MS Office Suite.

Confidential, New York, NY

Business Systems Analyst

Responsibilities:

• Assisted in the product planning and development cycles: from gathering requirements to writing specifications and shaping the software development process.
• Developed Use case diagrams, business flow diagrams, Activity/State diagrams and Sequence diagrams so that developers and other stakeholders can understand the business process.
• Aided management in standardizing GUI and recommending alternatives for in corporation in a phased, iterative manner.
• Analyzed and documented Business Requirements and detail design of the software for full understanding of the business.
• Used Requisite Pro to document requirements, associated change requests with requirements and connected requirements with Use cases.
• Documented business workflows textually as well as in UML diagrams (State diagrams) according to RUP, for the stakeholders’ reviews.
• Conducted FRS and URS reviews and walkthroughs with the designers, developers and stakeholders.
• Performed feasibility, adaptability study and risk analysis to identify the business critical areas from User perspective.
• Wrote Test cases and Test Scripts for the User Acceptance testing.

Environment: Oracle, Test Director 6.0i, UML, Rational Requisite Pro, Test Manager, Clear Quest, Rational Robot, PVCS Tracker, HP-UNIX, Windows 2000, Windows XP, MS Visio, Ms Project