Business Analyst Resume Profile

Business Analyst

Confidential

Responsibilities:

Elicit and write IT requirements using a formal process including: concept diagrams, use cases, and detailed functional requirements Business Requirements Document .
Review all completed requirements in department for quality and clarity.
Facilitate quick and efficient completion of all projects in department by ensuring: Requirements for other projects are completed on time, Estimates for hours on other projects are completed on time, and Project Managers are keeping projects on track.
Prepare excel reports that detail the progress of projects and review them with department heads
Identify viable candidates for Capitalization for accounting purposes and guide them through application process.

Premier Merchant Advisor

Confidential

Responsibilities

Provided Customer Service at a level beyond the capabilities of Customer Service Representatives to external and internal customers
Analyzed accounts and changed pricing for retention purposes.
Explained terms of contracts and pricing.
Advocated on customer's behalf with other departments and companies.
Achievements:
Enhanced, updated, and performed corrections on accounts.
Customer Service Call Center Representative: Confidential
Responsibilities:
Explained billing to Merchants.
Submitted requests for changes to accounts.
Proactively reviewed information on accounts with Merchants to help them avoid issues in the future.

Financial and Insurance Services Associate

Confidential

Responsibilities