OBJECTIVE

• A highly driven, motivated, and multifaceted professional seeks a position as a Business Analyst (BA) in an establishment that welcomes fresh ideas, initiative, dedication, and outstanding experience wherein one can gainfully employ a robust 20 plus years of experience & skills in Business & Process Analysis, SDLC, Compliance, Risk Analysis, Mortgage, Legal Coding and intra personal customer relations to gather and address stakeholders requirements, concerns and issues.

SUMMARY

• 20 plus years of experienced focused in stakeholders requirements, concerns and issues & Client relations in Business & Process Analysis, Compliance and Mortgage
• 8 plus years proven track record experience in Business Analysis (BA)
• Worked with Confidential, Fannie Mae Federal Highway Administration ( Confidential ), etc.
• Worked with IT group during all phases of Software Development Life Cycle (SDLC)
• Exposure to software development methodologies of Agile & Waterfall
• Played a key role in several strategic initiatives as part of Portfolio Management
• Worked simultaneously on multiple projects with minimal guidance
• Addressed stake holders concerns and issues as part of Requirements and Information gathering
• Possesses federal, state, county and city government experience.
• Robust 10 plus years of experience on Legal Coding
• Proven aptitude to analyze and translate complex customer requirements and business problems to design or implement innovative custom IT solutions.
• Developed and documented test cases as part of Acceptance Testing of the deliverables
• Proficient in marketing consultant, branding promoting organization, activities and developing solutions to outstanding issues.
• Experienced in Repurchase Claims Analyst - Mortgage Fraud Investigator - Frontline underwriter - Program Compliance office. Conventional and FHA & HUD certified, RESPA, EEOC, HMDA, AWARE, FDIC Insurance, Flood Disaster Protection Act, Retail Lending and Compliance, Consumer Banking and Credit, Anti Money Laundering, Bank Security and Fraud Scam, Redlining, fair, Housing Act, Fair Lending Act, Accountability For Risk and Control
• Effective communicator with exceptional interpersonal skills
• A Team player

TECHNICAL SKILLS

Microsoft Office: MS Excel, MS Access, MS Visio, MS Word, MS Outlook, MS Power Point, and MS Office Publisher.

Others: Web Conferencing/Video Conferencing, Page Maker, Photoshop, Graphics, Castle System, GOV Trip, Writer, PRISM, SharePoint, SQL, Adobe Photoshop, Salesforce, Lexis Nexis, Research Databases, Agile, Waterfall and SDLC, Mortgage Desktop, Equator, SharePoint, Fitch, Empower, Unifi, Fair Lending Wiz, APR/WIN, Lotus Notes, and W2 Freddie Mac Loan Prospector

PROFESSIONAL EXPERIENCE

Business Analyst

Responsibilities:

• Provided an effective liaison between the business departments and IT, as well as, external vendors providing IT related services
• Recommended improvements to methodologies and processes
• Helped integrate/ implement improvements in order to more effectively deliver requirements and support business and IT
• Performed system analysis, designed, created test plans, tested, and documented.
• Interacted with analysis, developmental and PM staff
• Communicated effectively to establish and maintain good working relationships outside the team.
• Acquired good knowledge of Web Application analysis and design
• Lead the elicitation and review of requirements, use cases and other artifacts and clearly communicated requirements to both the business and technical team members.
• Maintained and tracked requirements and specifications through requirements traceability matrix, configuration modification and other usage change control processes through the SDLC.
• Worked with project stakeholders to develop and refine business objectives, project scope, assumptions and constraints when developing, integrating, selecting or enhancing a new or existing application
• Interacted with outsourcing team and educated them on the business process of vacation Rentals, etc.
• Developed Test cases,
• Followed Agile Software methodology
• Interacted with management and enhancements and finalization of the software requirements and design.
• Participated all phases of SDLC
• Delivered high demand vacation sales packages, and meet performance goals weekly, monthly and annually.
• Presented Confidential 's sales process consistently and accurately to Wyndham owners and guest to achieve defined sales targets, while providing a high level of customer service and quality sales presentations.
• Responsibilities include but not limited to finding vacation homes for sale & vacation condos for sale.
• In charge of Real Estate offices in resort destinations throughout the United States
• Attended customers looking to live year round, vacation, or invest in resorts and the surrounding areas through marketing, knowledge and experience.
• Competed to be the leading provider of real estate sales in Bethany Beach and Fenwick Island, Delaware, and the surrounding coastal communities.

Confidential, VA

Business Analyst

Responsibilities:

• Assisted with the design, development and implementation of the NSTI database to consolidate (1) data reporting, (2) provide an information system that will monitor and track student progress over time, (3) to capture details of all former and current NSTI students, (4) to provide a comprehensive record for institutional reporting and analysis, (5) the Construction Career Day program, Workforce Development Initiative and (6) others.
• Functioned as a subject matter expert in providing input on resource estimates, and project management.
• Tracked program operations to make necessary changes in strategies and program emphasis to achieve maximum efficiency.
• Developed statement of work, review all vendor proposals, examine procurement requests, and assist in managing work functions.
• Advised both federal and contract officials on budgeting strategies, techniques and problems associated with resource allocations, financial forecasts projections, personnel / material needs, and all aspects of daily operations.
• Served an integral role in coordinating conferences to focus on program specialties.
• Developed strong trusting relationships in order to gain support and achieve results.
• Tasked with performing special studies, and data analysis on grant and grant management programs as well as program operations.
• Managed the Transportation Education Development Pilot Program (TEDP).
• Maintained rapport with grantee, and collect quarterly reports, deliverables, and obligate funds for each option year, ensure that all requirements are met.
• Prepared and produce analytical reports, charts, graphs, and complex spreadsheets, reconciling financials into the Delphi system by utilizing the Confidential software programs.
• Negotiated contracts, procurement, with service providers and suppliers such as hotels, convention centers, and speakers.
• Identified and recommend work process solutions to ensure that enhancements are made to performance and productivity.
• Conducted contract management and accounting functions to develop Statements of Work, evaluate vendor proposals, complete procurement requests, and assist in managing work functions.
• Managed the Transportation Education Development Program, which is focused on key opportunities for workforce development.
• Managed US DOT Engineers Day program of over 400.
• Advised on travel regulations, strategic planning, procurement, and internal administrative systems, processes and procedures.

ENVIRONMENT: MS Excel, MS Access, MS Visio, MS Word, MS Outlook, MS Power Point, MS Office Publisher, SharePoint, SQL, Adobe Photoshop, Salesforce, Lexis Nexis, Research Databases, Agile, SDLC, Mortgage Desktop, Equator, Fitch, Empower, Unifi, Fair Lending Wiz, APR/WIN, Lotus Notes, M, W2 Freddie Mac Loan Prospector

Confidential, VA

Business Analyst

Responsibilities:

• Worked with team supervisors to create monthly processing schedules and action plans.
• Developed quality monitoring trends analysis for clients.
• Coordinated and reported on evaluations or investigations with features that require new techniques to resolve problems.
• Managed the planning, development, implementation, and administration for a broad range of HR policies and programs: recruiting, compensation, benefits, training, employee relations and labor relations.
• Responsible for providing assistance and guidance to line management on a broad range of human resource policies, programs, and practices.
• Influenced senior management to align with HR initiatives and execute a set people agenda that has already been set by a functional head.
• Advised company management in personnel policy and program matters, and recommends appropriate decisions. Provides solutions to a diverse range of complex problems.
• Developed strong trusting relationships in order to gain support and achieve results.
• Effectively envisioned, developed, and implemented new strategies to address competitive, complex business issues.
• Managed multiple business units in multiple locations.
• Employed Power Point in generating presentations on discrepancies and potential problems in business processes to enhance operation efficiencies.
• Tasked with coordinating productivity by preparing briefings and presentations on analytical findings.
• Conducted projects and studies that require analysis of interrelated human capital issues.
• Examined analytical results to update the on progress and complex issues.
• Implemented action plans based upon informational collection.
• Worked with instructional designers to design educational presentations and monitoring guidelines. Measured and enhanced program objectives by utilizing standard evaluative methods.

ENVIRONMENT: MS Excel, MS Access, MS Visio, MS Word, MS Outlook, MS Power Point, MS Office Publisher, SharePoint, SQL, Adobe Photoshop, Salesforce, Lexis Nexis, Research Databases, Agile, SDLC, Mortgage Desktop, Equator, Fitch, Empower, Unifi, Fair Lending Wiz, APR/WIN, Lotus Notes, M, W2 Freddie Mac Loan Prospector

Confidential, MD

Mortgage Consultant

Responsibilities:

• Responsible for building new and existing accounts while maintaining the client database to promote products to first-time home buyers.
• Provided financial counseling and advised customers on best practices relating to the various loan products.
• Coordinated and arranged domestic and international travel, providing human resources management and administrative support to staff members.
• Responsible for identifying housing requirements through various seminars to prepare statistical/narrative reports and produce reference materials for company meetings and conferences.
• Tasked primarily with loan document underwriting and reviewing.
• Developed advertising activities for public involvement community development and housing to ensure compliance with established housing standards.

ENVIRONMENT: Microsoft Office