SUMMARY

• A Business/Application analyst with 8+ years of diverse experience with IT and worked for Fortune 500 clients in various techno - functional roles.
• Expertise in defining business process flows, business process modeling, system analysis, requirement gathering and collaborating between Business SME’s (Subject Matter Experts) and IT teams.
• Strong experience working on Finance related projects using web based implementations
• Expertise in collaboration with the development team towards back-end development and front-end UI design and specification as defined by Business SMEs (Subject Matter Experts)
• Experience and exposure to various software development methodology like Waterfall, RUP, and Agile Unified Process (AUP) with Scrum
• Expertize in creating and defining Product Backlog, User Stories, wireframe mockups
• Experienced in translating complex business concepts into deliverable product requirement document: Functional requirement, Nonfunctional System requirements and technical design documents.
• Strong technical background and knowledge of Object Oriented approach of software design and analysis using UML standards and developing Use Cases and Process flow diagram diagrams
• Hands on experience with enterprise wide Web based, client/server and stand-alone environments for desktop and mobile devices.
• Exposure to SOA(Service Oriented Architecture)/Web-services environment using Java/XML technology
• Experience with requirement elicitation for BI reporting platform for Management information System (MIS) involving Global and regional teams (involving teams form South Asia, US, China, HK, and Germany)
• Experience in working with Development and Business teams to create Operation KPI Dashboards (MIS Platform) targeted towards Management users form Operations and Finance.
• Experience in coordination with third party implementer for proprietary COTS products.
• Experienced in designing software Test Cases, Test coordination, End User Testing and User acceptance testing (UAT) towards successful product delivery.
• Experience on providing L2/L3 Support to End users in post release production environment
• Great team player with exceptional communication and presentational skills and result driven attitude.

TECHNICAL SKILLS

• Agile
• Waterfall
• User Stories
• RUP
• Exposure to Rational tool suite (Requisite Pro
• Rose)
• SDLC
• Business Process Modeling
• Use Case Modeling
• Test Scripting
• Oracle 7 / 8-i 10-xe
• MS Access
• MS Excel
• IBM DB2 UDB
• SQL
• UML
• MS Project
• MS PowerPoint
• VISIO
• Magic Draw
• C
• C++
• ASP
• VISUAL BASIC 6.0
• JAVASCRIPT
• VB SCRIPT
• ADOBE SUITE including PHOTOSHOP and IMAGE READY
• JSP
• ASP

PROFESSIONAL EXPERIENCE

Confidential

IT Business Analyst

Responsibilities:

• Working with Business Area SME and IT on the development of OMAD SF IT initiatives for enhancement of existing applications and new application
• Perform requirement analysis, Process flow mapping for As Is and To Be business flows in initial cost benefit analysis
• Documenting requirements in BRD for SDLC and Vision Document for Agile projects.
• MS SharePoint for requirement documentation and
• Remedy 8.0 for Issue tracking
• The projects used Agile with Scrum methodology
• Assisting the Scrum team with Persona identification, Product Backlog and User Stories creation
• Participating and representing product owners in Daily Scrum meetings
• Leasing Business Area and Technical teams for refinement of User Stories Acceptance Criteria and Ready Criteria and relevant approvals before the Sprint Planning
• Assisting PO (Product Owners) with Product and Sprint backlog priority management before Sprint Planning
• Participating in Product Backlog grooming sessions for requirement elicitation for proposed system solution.
• Liaising between business SMEs and development team with business rules related clarification during Sprint Development and Testing Phases
• Representing Business Area and OMAD initiative team on Sprint Review and Retrospective meetings
• Participated in review of the technical design document, proposed Logical and Physical DB changes of the proposed solutions with the Technical Lead/System architects and Development teams.
• Assisting in creation and validation of high level solution design Activity and State diagrams.
• Collaborating with Compliance team for Risk Control Assessment (RCA) processes related to Confidential SOX application compliance approvals
• Working with Business SME’s to capture and validate the business requirements related to static/ canned Reports
• Working with business representative to create and define Wireframe/mockups for the application’s front-end as per the defined business flow and business rules.
• Tracking and prioritizing Production Issues for resolution from development team
• Assisting UAT teams in discovery and Re-testing software bugs (functional defects)
• Coordinating with OMAD Production support team with developers for fixes and retesting.
• Created test cases for the Java/XML based web services (SOA) implementation for Confidential ’s internal systems data and validation communication.

Confidential

IT Business Analyst

Responsibilities:

• Requirement discovery, analysis and documentation for green-field and enhancement projects
• Process Flow analysis, Gap analysis, Solution definition, Cost-benefit analysis
• Project coordination for Business Intelligence project implemented via 3rd party vendor (Infosys India and China Teams).
• Used Agile with scrum for the MCS-BI reporting and KIP dashboard project for higher management
• New business BI reporting and Dashboard platform requirement definition, creation and delivery to the business community
• Worked with business teams and development team towards defining and developing front-end UI design and usability experience (UX)
• User Visio to create detailed mockups to capture the usability requirement as define the business teams SME (Hands and Motion expert)
• Conducted One on One requirement discovery interview sessions
• Conducted JAD sessions with representative form Technical and business teams.
• Creating SRS (Writing presentational and functional Use Cases) documents from the BRD.
• Breaking Business requirement in to functional, non-functional and system requirements
• Created test scripts and coordinated SIT and UAT activities towards product acceptance and GO-Live
• Creating functional and presentational Use-Cases, Business Process modeling, Activity diagrams, State diagrams
• Project Planning and timeline adherence and managing risks against triple constraints of scope, time and budget

Confidential

Consultant Business System Analyst

Responsibilities:

• Responsible for Defining, Writing, analyzing and maintaining business requirement requirements for both AMO Desktop and Mobile versions,
• Worked on the AMO Mobile implementation project starting from Pilot of the project the Full production launch.
• We used a mix of development methodology with some elements of Agile Unified Process (AUP), User stories and classical waterfall methodology.
• Performed gap analysis between Desktop and Mobile also with regards to the current desktop version to the Mobile version and AMO’s transition in to Mobile space
• Worked as liaison between software developers, User Interface (UI) designer and the business representatives to make sure the requirements are well defined and as per Business’s and Third Party Vendor (Razerfish) provided research contents.
• Participated and conducted JAD sessions with representative form Technical and business teams.
• Creating SRS (Writing presentational and functional Use Cases) documents from the BRD.
• Creating Use-Case, Activity diagrams, State diagrams.
• Created Test script for end-user testing, module testing.
• Discovering, Logging and Re-testing software bugs (functional defects) and user interface errors and coordinating with developers for fixes and retesting.
• Participated on Mobile phone SMS implementation using Web Service (SOA) to receive and process predefined SMS text Code and testing including defining process flows, data flow, Database requirements as per industry standards.
• On call support for AMO on rotation basis Providing L3 support.

Environment: AMO has AMO has 3-tired architecture which includes - Presentation, Implementation and Database layers.

Confidential

Application System Analyst

Responsibilities:

• Performing GAP analysis between As-Is and To be states of the existing application and Mobile optimized website
• Identified the stakeholders, their roles and involvement in the project.
• Used various requirement gathering technique including interviews, questionnaire format, conducting JAD- Joint application development, proto-typing and Focus group discussion session.
• Project methodology used was Agile with Scrum defining bi-weekly sprints cycles and backlog refinement.
• Interfaced with team members, packagers and business representative to better understand the requirement for application package under development.
• Involved in the testing the software functionality with respect to the requirement documentation.
• Identified the stakeholders, their roles and involvement in the project.
• Requirement gathering for data discovery and documentation, negotiation and repackaging currently used application in the environment and preparing the system for a locked down environment (which the client plans to implement in future).
• Utilized Requisite Pro to document requirements.
• Closely worked with team lead in managing project related tasks including requirement definition, planning and defining deadlines and using MS Project to track assigned tasks and progress.
• Worked with end users to evaluate enhancements requests, defined functional requirements, proposed alternate solutions, coordinated related enhancement activities and prepared external documentation.

Environment: Windows Vista/XP Sp2/2000,RMTS(Internal tool for documentation and data discovery tracking), Requisite Pro, MS VISIO, MS Office Suit, MS Project, Active Directory, MS SQL server 2003 reporting, Magic Draw 15.0, Windows Vista/XP, Wise Package Studio 7SP2, SMS 2003, Active Directory, VB Script.

Confidential

Consultant Application Analyst

Responsibilities:

• Kept user-focused attitude to better understand their application needs, negotiated deadlines for new packages, as well as managed change request to existing packages.
• Provided rapid response to regional and enterprise issues.
• Ensured requested tasks met all applicable SLAs while providing desired services.
• Coordinated application packaging efforts, facilitated testing and integration of the completed packages to our SMS environment.
• Accepted and resolved all ESD (Electronic Software Distribution)/Change management requests within established SLA timeframes.
• Monitored SMS package distribution and execution status and report when required or as requested.
• Worked with SMS team and end users in facilitating Quality testing and User acceptance testing and final integration with the SMS distribution systems.
• Worked with Technical team lead in creating reports on application inventory and migration progress.
• Represented SMS team in system migration project meetings for Server based application.
• Worked as a liaison between technical team and end user group to test and assist with managing defects found during testing.
• Creating Setup Captures using Wise Package Studio 7 Sp2.
• Creating MSI files according to company’s customized actions.
• Working with MST/MSP’s for up gradation and hot fixing the existing packages on production.
• Packaging application’s which would support various versions Windows including Vista.
• Writing custom action Wise Scripts using Wiser Installer 7 SP2.
• Working with SMS deployment team helped them to keep track on installed package by creating inventory files and .MIF files.
• Creating branding registry key in order to track current installation date and version with in the companies own created component.
• Working with Virtual PC and Worked with Auto IT tool for Automatic installs and uninstalls
• Working on Active Setup to run application/script for every new user logins, to install components on per user basis, to force application for self heal in case application has no advertised shortcuts.
• Involved in QA testing, Peer-to-Peer testing and UAT testing.
• Generate dynamic documents to analyze all phases of packaging process, so that user knows the status of his application requested.

Environment: Windows Vista/XP Sp2/2000, RMTS (Internal tool for documentation and data discovery tracking), Wise package studio Sp2, Sp3, SMS 2005 server.

Confidential

SAP System administration and DB support Trainee

Responsibilities:

• Involved in taking Database backups(hot and cold) and restore
• Performed REORGCHK, REORG, RUNSTATS and REBIND utilities in a complex database environment
• Worked with Snapshot monitors and event monitors to monitor health of the system
• Analyzed Access plan by using Explain Utility and redesigned queries for better performance
• User account creation, role and profile creation
• System performance tuning and maintenance
• Cleaned-up production systems of expired access, unnecessary temporary and SAP default roles, duplicate IDs, and terminated or unused IDs
• Implemented Transport management System (TMS) to transport Clients and Roles from Dev. to Quality system in the landscape

Confidential

Web Analyst/Programmer

Responsibilities:

• Create/ Designing new web pages and updating information
• Gathering requirement for web page design and information content
• Helping customers realize their web site related needs with respect to content
• Responsible for Online registration and Credit Card payment system
• Used ASP, JavaScript, HTML and MS-Access as database