SUMMARY

• 8+ years ofbusiness/ system analysis experience with domain knowledge of healthcare, insurance, financial and real estate industries
• Proficient in gathering requirements and developing Business and Functional Requirement Documents (BRD and FRD).
• Experienced in facilitating workshops and requirement elicitation sessions. Organizing project meetings, reviews, walkthroughs, and customer interviews.
• Experience with Waterfall & Agile methodologies, Responsive Web Design, Mobile Applications development, Change Management, Web Content Management, Release Management
• Outstanding communication skills and the ability to work effectively with technical teammates in order to translate business requirements into an effective technical solution and serve as an effective communication channels between the key IT and business contacts.
• Organized requirements gathering sessions and JAD sessions before business groups and Subject Matter Experts as needed in order to document decisions regarding future state of business processes.
• In - depth understanding of Project Management practices and principles including Time Management, Budget Management, Resource Management, Risk Management and Change Management.
• Experience in conducting GAP analysis, Impact analysis, SWOT analysis, Cost Benefit Analysis and ROI analysis
• Extensive experience on MS Office Suite, Visio & Google docs.
• Business writing skills in writing Business requirements document, Use-Case Specifications, Systems Requirements Specification (SRS).
• Experienced in Systems Testing, Integration Testing, and Software Quality Standards, Documentation and implementation in a business environment.
• Experienced in development and design of reports and dashboards for supporting the business analysis in a corporate wide reporting using Business Objects XI 3.1 and Tableau.
• Good experience in documenting existing process, analyzing business requirements, working with requirements traceability matrix and re-engineering business processes.
• Proficient in creating Use Case diagrams, Class diagrams, State Transition Diagrams and Activity Diagrams using UML methodology in MS Visio.
• Knowledge of Project management skills such as time estimation, task identification, risk analysis and scope management and resource management.
• Ability to act as a liaison with different stakeholders of the project as well as business analysts, quality assurance team, technical writing team.
• Good understanding of Finance & Health Insurance products.
• Have knowledge of Strategy Analysis (external and internal business) using PESTLE Analysis and Porter Five Analysis, MOST Analysis, Boston Box, Resource Audit.
• Able to use Performance indicators using Critical success factors and the balanced Business Scorecard technique

TECHNICAL SKILLS

Business Skills: Business Process Analysis & Design, Gap Analysis, Impact Analysis, Data Modeling, JAD/JRP Sessions Requirement Gathering, Customer Liaison, Requirement Extraction and Documentation, and Use Case Modeling

Methodologies: SDLC - Agile and Waterfall

Languages: C, C++, SQL, HTML and XML

Database: MS SQL Server, MySQL, MS Access

Operating Systems: Windows Vista, Windows 95/2000/XP/7, and MS-DOS

Microsoft tools: MS Office Suite (Word, Excel, Power Point, Outlook), MS SharePoint, MS Visio, and MS ProjectT-SQL, C, C++, C#ASP.NET, Visual Basic,Windows XP/2000/95/NT,Cognos 8, MS Word, Excel, Power Point

PROFESSIONAL EXPERIENCE

Confidential, Harrisburg, PA

Business Analyst

Responsibilities:

• Gather requirements frombusinessowners, perform system analysis & createbusinessand functional requirement documents /user stories in Rally for the Change Request/Enhancements.
• Conducted brainstorming and prototyping to form a baseline structure associated to the proposed recognition and reading system properties and focus on error handling and error management.
• Analyze the website accessibility, usability impacts and performance needs for everybusiness requirementusing performance indicators
• Identify business logic and prepare Business Process Modeling diagrams, Use Case Scenarios, Use Case Stories and describe the requirements with relevant UML Diagrams and facilitate data validation.
• Responsible for gathering and preparing requirement documents, working with the development team on the delivery of functionality, to confirming that the end result meets the specified requirements.
• Involved in HIPPA assessment and HIPAA X12 EDI transaction (820, 834) mapping and identified changes that needed to be done to comply with HIPAA regulations and HL7 compliant.
• Provided the ETL team with the Data mapping document and assisted them to create the mappings.
• Maintained Traceability Matrix in Excel and improved data collection quality using Six Sigma.
• Created Report Mockups and Sample Mapping documents for the Error Reporting.
• Work with user-experience leads in the development of interactive design deliverables (i.e. wireframes, prototyping, visual design)
• Conduct bi-weekly iteration planning meeting with the team.
• Maintain requirements status update log
• Give requirement document walkthroughs to developers during story time.
• Contribute in defining timelines and project plans; monitored estimates, feasibility, effort, time and compatibility
• Identified end to end requirements for all systems andbusinessunits that may be impacted by the project.
• Established and maintained traceability matrix untilbusinessrequirements were signed off.
• Developed aBusinessAcceptance testing strategy and plan.
• Created test files and analyzed test results using MS-Excel.
• Owned issues resolution and worked as a liaison betweenBusinessand IT for clarification of the projectbusinessrequirements and change controls.
• Involved in project status meetings, QA review meeting, and System Test meeting.
• Coordinated and facilitated the execution of User Acceptance testing.

Environment: MS Access, MS Excel, UML, MS Visio, Test Manager, MS Project, Rational requirements composer 4.0.5, HTML, SQL, Agile.

Confidential, Jersey City, NJ

Business Analyst

Responsibilities:

• Extensively involved in Conducting Market Research, Feasibility Studies, Data Analysis, System Analysis, Gap Analysis, and Risk Analysis and maintained a Risk Register.
• Acted as a liaison between the business team, application developers and Business Objects leads to help answer technical and application specific queries.
• Involved in Requirement Scoping, RFP documenting and analyzing high priority requirement for implementation; Created BRD, functional Requirement documentation and use case documents using Agile methodologies (used JIRA tool) and utilized SQL database to store information.
• Conducted Joint Application Development (JAD) and Rapid Application Development (RAD) sessions for communicating and managing expectations.
• Host weekly change request & enhancement meeting withbusiness.
• Conduct bi-weekly iteration planning meeting with the team.
• Maintain requirements status update log
• Performed AS-IS and TO-BE analysis of current system and expectations of users and stakeholders.
• Created story boards to best understand user scenarios and structured documents with use case scenarios for developers from a system perspective using Data Warehouse ETL tools.
• Used UML to perform Use-Case analysis to capture the dynamic aspect of the application.
• Worked with members at the management level to understand the business process and decision models; was also involved in compiling the vision document and produced detailed use case specification artifacts. Worked on quality improvement for data procuring using Six Sigma.
• Analyzed business requirements, performed fit-gap analysis, process design, customization, integration and system testing, key users training, and defect resolution to facilitate data validation.
• Developed processes and detailed procedures, activities, and MS Visio flowcharts on alternative analysis, risk mitigation, contingency planning, and issues escalation.
• Coordinated UAT (User Acceptance Testing), created UAT Plan, Test Cases and UAT summary report as part of the standard Project deliverables documentation and involved in the project release implementation process.
• Worked closely to relate all lab reports with Medicaid Management Information Systems in compliance with HIPAA regulations.
• Participated in user meetings to understand requirements for integration with vendor EHR solutions to ensure compliance with HL7, HIPAA regulations and Meaningful Use guidelines.

Environment: MS Project, EPIC, Windows 7/8, UML, Oracle, HTML, MS Visio, MS Access, MS Excel, Agile.

Confidential, Louisville, KY

Business Analyst

Responsibilities:

• Gather requirements frombusinessowners, perform system analysis & createbusinessand functional requirement documents /user stories in Rally for the Change Request/Enhancements.
• Created Use case diagrams and business process workflow diagrams including Activity and Sequence Diagrams using MS Visio and developed test plans, test cases to analyze and match results.
• Reproduced, verified, and validated issues documented in a defect tracking system, and wrote tractability matrices based on use cases and business requirements documents (BRDs) using Mercury Quality Center as QA Status Report, QA Summary Reports, QA Test Logs, Maintain issue and defect databases.
• Involved in the inception phase of the Project, for understanding the Scope, feasibility of the implementation and to define the risk factors involved in the project.
• Assisted on Interfacing systems, Software Configuration and Software Specifications.
• Facilitated weekly JAD sessions between business users, developers and testers to discuss the status of the project and gather any new requirements.
• Developed Test cases to perform GUI and Functionality Testing using Quick Test Professional.
• Worked closely with QA teams to ensure testing issues were resolved.
• Worked on Medicare Part D Enrollment & Billing.
• Work with user-experience leads in the development of interactive design deliverables (i.e. wireframes, prototyping, visual design)
• Established and maintained traceability matrix untilbusinessrequirements were signed off.
• Developed aBusinessAcceptance testing strategy and plan.
• Created test files and analyzed test results using MS-Excel.
• Owned issues resolution and worked as a liaison betweenBusinessand IT for clarification of the projectbusinessrequirements and change controls.
• Involved in project status meetings, QA review meeting, and System Test meeting.
• Coordinated and facilitated the execution of User Acceptance testing.

Environment: MS Project, MS Visio, EPIC, Windows 7/8, SQL, MS Visio, MS Access, MS Excel, Waterfall.

Confidential, Pittsburg, PA

Business Analyst

Responsibilities:

• Project: Ensured 85% timely delivery by planning and managing timeline adherence for production from inception to delivery for projects worth more than $9m for 8 multi-million-dollar clients.
• Coordinated with multiple international vendors, monitoring development, synchronizing production and organizing project priorities.
• Closely monitored and troubleshot production processes to ensure compliance with all requirements stated in Functional Specification Document (FSD), escalating to client management for urgent issues requiring their involvement.
• Assigning responsibilities toprojectresources, organizing daily meetings to discuss technical roadblocks and resolutions, risks and ways of mitigation, fostering growth, setting milestones, leading to 15% improvement in time management.
• Defining and communicating the scope of the project to the vendors and stakeholders.
• Maintained Program/ Project Plan, obtained project plan updates from Team Leads, drafting weekly status reports, etc. using MS Project, MS Word & PowerPoint
• Negotiated costing and delivery timelines and design enhancements at initiation stage to help reduce clients’ costs by 10-20%
• Responsible for creating new Work Request / Change Request and follow-ups.
• Demonstrated fiscal accountability by frequently delivering projects under budget.
• Forecasting resources based on the upcoming and pipeline projects, ramping up and down as needed.
• Performed employee performance reviews working with the Project Manager to communicate team member's performance and areas of improvement.
• Developed WBS,ProjectSchedule, determining Milestones, Accessing Risk and plan risk response, Documenting Lessons Learned.
• Performing Gap Analysis, SWOT analysis, Risk Analysis and Cost/Benefit analysis, using industry best practice techniques and impact analysis.
• Identified policies and procedures impacted by the ICD-10 implementation.
• Conducted Joint Requirement Gathering Session to capture ICD-9 to ICD-10 Code conversion rules.
• Created project requirement document and change summary document to replace ICD-9 with ICD-10 code sets.
• Conducted GAP Analysis of AS IS and TO BEbusinessprocesses..
• Assisted with data analysis by generating reports in MS Access.
• Conducted validation sessions / walkthroughs with technical andbusinessSME to identify and resolve open issues in the existing design document for technical logic additions / changes based on the dynamics of desiredbusinessflow.

Environment: MS Project, Basecamp, EPIC, Windows 7/8, MySQL, MS Visio, MS Access, MS Excel, Waterfall.

Confidential

Business Analyst

Responsibilities:

• Initiate and run meetings as part of requirements gathering activities
• Document the requirements in an objective, clear and meaningful format
• Raise any risks that may impact the requirements on a project
• Facilitate the requirements review and approval process
• Clarify any requirements to designers and Quality assurance team assigned to the project
• Establish a requirements traceability approach and matrix to be utilized by the project
• Manage any requirements change requests from a requirements point of view
• Contribute to the project management plan in terms of requirements approach, risks, constraints, assumptions and planning.
• Provide delivery time based estimates to the project management team for requirements deliverables.

Environment: MS Visio, MS Project, Windows 7/8, MS Excel, Waterfall, MySQL.