SUMMARY

• A skilled and experience Business Analyst with in - depth noledge of business processes in insurance, industries.
• Possess total 8 years work experience dat includes 7.2 years in insurance (P&C/ General Insurance). A thorough understanding of software development lifecycle (SDLC) including but not limited to teh various concepts such as requirement gathering, experience in customization and maintenance of client server and web based applications.
• Posses a detailed oriented nature with excellent communication and interpersonal, problem solving skills and recognized for being a valued team player.
• Proficient in all phases of requirement management, including gathering, analyzing, detailing and tracking requirements.
• Experienced in documenting requirement using UML (use case and activity diagrams), also building process flow charts using tools such as Visio.
• Skilled at reviewing test cases making sure they are in accordance with requirements and assist teh overall testing process by activities such as change and defect management and conducting user acceptance testing (UAT).
• Good understanding of various SDLC methodologies such as RUP, Waterfall and Agile with hands on experience on them.
• Excellent communications skills and adept at facilitating walkthrough and training sessions.
• Good understanding of BABOK (Business Analysis Body of Knowledge) concepts
• My experience is based out on my exposure to various insurance applications like Subscribe (Policy Administration System), XL Global Claim System (Claim Application), GENIUS (Claims module) and WINS (Claims Module).

TECHNICAL SKILLS

Operating System: MS Windows, DOS

RDBMS: MS SQL Server, Sybase

SDLC Methodologies: Watefall, Agile

Software Eng Tools: MS Office

Web Technologies: XML, HTML

Modelling Tool: MS Visio

Defect Tracking: HP ALM (QC)

PROFESSIONAL EXPERIENCE

Confidential

Business Analyst

Responsibilities:

• Subject Matter Expert (SME) of teh XL Global Claim System ( Confidential CCS).
• Interacts with source system business users to gather and analyze teh requirements, create business requirement Documents and obtain business approval, perform system integration testing and provide UAT support to business team.
• Perform ROM estimation of teh proposed enhancements.
• Conduct Meetings and Q&A sessions with Business users for requirement gathering.
• Conduct requirement walk through sessions of business/ functional specifications for offshore BA team, technical/ development team based out in India & resolve their queries.
• Review System test plan prepared by teh testing team. Prepared (during development phase) System Test Conditions/ Scenarios.
• Good understanding of SQL queries, XML’s.
• Defect investigation, RCA & create change requests/ enhancements.
• Co-ordinate and Perform Regression testing.
• Co-ordinate delivery of business critical projects dat involved teams in different locations and geographies.
• Conduct training sessions for teh client BA team on functional work flow of teh claim system, Integration layer and Legacy Systems (GENIUS, WINS, Subscribe).

Confidential

Senior Software Engineer

Responsibilities:

• Create functional/ Technical specifications documents.
• Provide walkthrough of these documents to teh Development team.
• Perform smoke test of teh application (releases).
• Resolve functional queries raised by teh development teams.
• Co-ordinated design and development of an EDI interface and its integration with teh PAS. me also had involvement in teh claims and RI (reinsurance) side of teh application.

Confidential

Application Support Analyst/ Senior Software Engineer

Responsibilities:

• Attend support meetings at client office's in Lloyd's of London on weekly basis.
• Provide support to end-users in understanding teh application workflow.
• Act as an interface between business users and teh development team for support related issues.
• Assist Delivery manager in creating release plans and gets it approved from client.
• Responsible for handling maintenance releases of teh application through out its cycle until teh go live.
• Perform UAT at client offices along with end users.
• Create SQL scripts for teh data fixes and code fixes for teh maintenance release related issues.
• Responsible for gathering requirements for teh new enhancements, taking part in producing conceptual designs along with client insurance/RI practitioners and creating functional specification documents and get them approved and passing them to technical teams in offshore for development.
• Create Source version control document, incident reports and maintaining RTM's (requirement traceability metrics).
• Create MOM (Minutes of meeting) and share them with teh attendees (Client IT manager and Confidential Delivery Manager).

Confidential

Technical Support Officer

Responsibilities:

• Resolving windows XP operating system related issue
• Documenting service request resolution documents to keep tracks of teh service requests and teh resolution provided.
• Providing tips to new team members about teh TEMPeffective way of customer handling techniques and maximum usage of available resources.
• Ensuring dat team members are TEMPeffectively using TKS (time keeping system) and doing teh time punches correctly.
• Providing information to customers about Microsoft latest software updates and hot fixes.
• Providing answers to customers queries regarding Microsoft new launch (windows vista in 2006).