SUMMARY

• Results - driven Master degree candidate wif over 8 years of experience as a Business Analyst, business process re-engineering, Web based Project, Software Product Development and Implementation.
• Functional experience wif Financial/Banking, Healthcare, Insurance and Communication.
• Expansive thinker wif record of achievement for delivering Innovative Solutions on time using Change management. High-level understanding of relevant security technologies and BPM solution.
• Experienced in full SDLC(large Full Life Cycle (FLC) project implementations) Methodology including Waterfall, RUP and Agile Software Development.
• Adept at creating, editing, and coordinating extensive communication networks through the facilitation of Joint application design (JAD) sessions and Interviews.
• Extensive experience and highly proficient in creating Business Requirement Document(able to convert raw requirements data into Use Cases and Business Requirements), and Functional Requirement Document.
• Strong experience in data mapping, extraction and manipulation of data in SQL, MS BI wif extensive data mining(advanced data mining tools in Excel) and analytics skills.
• Lead and worked wif off shore team(strong team orientation) to examine and solve business problems by accurately analyzing the needs of clients and helping them achieve improved quality and value for their customers.
• Experience in Microsoft Project, Use Case Modelling and Office to manage schedules, deadlines, resources, web forms and collaborate on the project. Define/refine existing and additional PAM processes.
• Regularly interacted &coordinated wif offshore and onsite development teams.
• Closely worked wif QA team in delivering detailed Test Plan, Test Cases. Highly involved wif system testing and integration testing.
• Coordinated User Acceptance Testing (UAT), developed and maintained quality procedures and ensured dat appropriate documentation was in place.
• Acted as a liason between the technical staff and users (staff and management) and have stakeholder management experience. Knowledge of SOA and Middleware concepts.
• Excellent Communication Skills, documentation skills, team problem solving ability and analytical skill.
• Handled regular deployment issues across development, production, part of resolver team while handling Service Now incidents and test environments.
• Ability to interface confidently and competently wif diverse stakeholder groups including government officials, medical professionals, technology experts, and program team members.
• Keen ability to produce deliverables while staying wifin rules, regulations, framework, as well as controls me.e. SOX.

TECHNICAL SKILLS

Methodologies: RUP, UML, SDLC and Agile

Requirement Management Tools: Rational Requisite Pro, Mercury Quality Centre 9.2

Change Management Tools: Rational Clear Quest, Test Director

Testing Tools: Test Director, Win Runner, Load Runner

Reporting Tools: Oracle Discoverer

Database: Oracle, SQL Server, MS Access, ETL, Oracle

Business Modeling Tools: Rational Rose, Microsoft Visio.

Version Control Systems: Rational Clear Case, MS Visual SourceSafe

Project Management: Microsoft Project, Microsoft Office

Programming Languages: C, C++, C#, HTML, Java, .NET, ASP.NET, XML, VB.NET, JavaScript

Operating System: Windows 95/98/2000/NT/XP/Vista, Unix, Linux

PROFESSIONAL EXPERIENCE

Business Systems Analyst

Confidential, New Castle, DE

Responsibilities:

• Responsible for creating and reviewing business requirements, functional specifications, project schedules, documentation(Use Case Modelling) and test plans.
• Working wif production staff to identify and map detailed current processes, identify gaps and failure points, perform root cause analysis and develop functional requirements dat support overall strategy, goals and objectives.
• Create Web Forms(Experience wif business application development) to prototype the System using html to meet the business process design and application requirements.
• Acting as a liason between the technical staff and the users (staff and management). Also was responbile for communications between Project Team, stakeholder management and other related departments.
• Also involve in content management/ Change control. Perform regular updates to various static web pages. Project and program Management experience. Assist the client in their internal control of IT projects.
• Facilitate project manager and development team rework on Data Warehouse process flow.
• Perform extensive Requirement Analysis including Data Analysis (good understanding of Data Integration), support integration work and Gap Analysis. Worked on Virtual Ticket migration to Service Now.
• Lead client facilitation meetings to gather requirements (Inception phase), there after assisted tech leads in Analysis & Design of architecture using UML, Wireframes & Rational Unified Process.
• Acted as a resource in understanding how IS systems carried out business functions and assisted in ensuring timely and TEMPeffective implementation and working on projects for Identity and Access Management nons as GIDA in Confidential .
• Develop timelines for project delivery, and managed projects and resources to successful completion. Work wif the technical team to ensure dat they have a full understanding of the requirements
• Involve in developing the test strategy and ability to produce high quality analytical reports.
• Help developing QA Test plans for Functional, Integration and System Testing.
• Perform User Acceptance Testing. Create/Update and Manage Webservices using Sharepoint.
• Change / Incident management using Service Now and provide insights & recommendations. Experience wif system design, configuration, customization, integration, testing and support

Environment: Workflow Designer tool(Qtips), HTML, JSP, JavaScript, .Net, Sharepoint, Service Now, Windows XP/2000, SQL, Business Objects, MS-Project, MS-Office Suite,MS Visio, XML, Virtual Security Request, Confidential Marketplace, Resolve IT, ISW- Oracle 10i, Web Services, JIRA

Technical Business Analyst

Confidential, Wilmington, DE

Responsibilities:

• Responsibilities included analysis, documentation, development, support, testing and deployment of IT solutions across the entire breadth of the credit risk management division
• Employed the Rational Unified Process (RUP) framework for software development
• Interviewed Subject Matter Experts (SMEs) and developed detailed step by step use cases for functionality, hands on GIS tools and process flow.
• Develops and executes forms creation utilizing the Confidential ’s Web Based configuration tool. Ensures dat form functionality is developed based on the Business Requirements and Use Case documents provided by the Business and Project Manager.
• Implementing requirements to create Web forms using Qtips which act as an interface between the portals and worked on projects for Wealth Management (fixed income, bonds, stocks, derivatives).
• Migrated request forms from the legacy system to the current system and create forms for Identity and Access Management non as Global Identity Administration (Information Security exp) in Confidential .
• Experience working wif design, implementation, and support of noledge management solutions and related technologies for collaborative information sharing.
• Conducted User Acceptance Testing (UAT) for all credit templates and applications wif the help of end users and focus groups
• Conducted oral presentations, JAD sessions and round-table conferences wif varied audiences and noledge of Sarbanes-Oxley Act (SOX)
• Extensively used Microsoft Office Suite, Wireframes, Visio and Project for project management. Worked as super user for Service Now.
• Involved in Risk management, assessment, perform Data Analysis and mitigation control
• Analyzed and consolidated the information needs of the team; supervised data miners, and developed manuals and conducted workshops for all financial databases
• Experience wif various ERP functional solutions architecture(hands on Order to Cash (Oracle) implementation)
• Designed and maintained an enterprise information web portal for interactive discussions, document sharing, scheduling, and for other in-house needs.

Environment: Qtips - XML, Virtual Security Request, Confidential Marketplace, Resolve IT, ISW- Oracle 10i,, Rational Requisite Pro, Java S E 5.0, Rational Clear Quest, MS Visio 2003, UML2.0, DHTML, Rational Rose, J2EE, Service Now

Business Process Analyst

Confidential, San Diego CA

Responsibilities:

• Involved in gathering the requirements from end-user.
• Involved in the analysis, design and followedagile methodologyin development of the project.
• Collected, understood, and transmitted the business requirements for the project, and translated these into functional specifications and detailed test plans.
• Documented workflow and results of business analysis and obtained sign-off from client on specifications.
• Documented the“AS-IS”processes and redesigned the optimal“AS-IS” processes “TO-BE”process, writing Use cases wif different scenario taking into consideration.
• Drawn business model explaining each instance/ stage of business requirement into Use case.
• Designed in UML and executed test plans along wif developer team to ensure dat business requirements and functional specifications were tested and fulfilled.
• Involved inUAT testing strategiesand plans for the releases.
• Responsible for the calculations of quarter end statistics for use in company budgeting and analyst earnings calls.
• Worked alongside the CFO to address all financial inquiries and concerns through the use ofAd Hoc Analysisand Tool building to support the growing complexity of the company's financial structure.
• Assisted the technical team in translating application functionality into application architecture and the production of a System Functionality document.
• Understood the long-term business objectives and suggested technical strategies to meet those objectives. Introduced innovation to business processes through technology
• WroteSQL queriesto retrieve data from database, Involved in automating the ETL process through scheduling.
• Coordinated wif ETL developers from offshore company reviewed the ETL for audit checks and validated the data against operational reports.
• Eliciting business and technical requirements for evolving property and casualty insurance systems.
• Interacting wif the development team to explain the domain requirements of the customer.
• Involved wif Unit testing, System testing and Integration testing.
• Involved in functional, performance, reliability, deployment and User Acceptance Testing.

Environment: Java/J2EE/JSP, Struts, HTML, Rational Rose7.0, Agile iterations, UML, Rational Clear Case, Test Director, MS Office and Oracle 11g, Windows server 2008

Business Analyst

Confidential, Newark, DE

Responsibilities:

• Reviewed and analyzed the business requirements document to derive the functional specifications document and assisted in the preparation of System Requirement Specifications.
• Facilitated functional requirement gathering from system users and prepared business requirement documents (BRD) using Rational Requisite
• Prepared Use Case scenarios for a clear understanding between the vision document and stakeholders using Microsoft Visio.
• Used the guidelines and artifacts of Rational Unified Process (RUP) to strategize the Implementation of Rational Unified Process effort in different iterations and phases of the Software Development Life Cycle (SDLC).
• Created Work Breakdown Structures (WBS), Project Schedule and Project Timelines using MS Project
• Responsible for gathering requirements from users and performing data mapping on the application and testing the application as per the specs.
• Maintained the Requirements Tractability Matrix (RTM).
• Worked on HL7 standard to support any and all healthcare workflows.
• Data Mapping of Pro-V Care profiles against Physicians and Pharmacists Database.
• Performed GAP analysis.
• Understood the Business Logic, User Requirements and test-objectives to develop Use Case, Test plans, Test cases, Scenarios.
• Co-authored detailed Business Requirements Document and Functional Specification Document.
• Closely worked wif QA team in delivering detailed Test Plan, Test Cases and Scripts.
• Highly involved wif Unit testing, System testing and Integration testing.
• Coordinated User Acceptance Testing (UAT).
• Developed and maintained quality procedures and ensured dat appropriate documentation was in place.
• Responsible for conducting weekly meetings wif stakeholders and production group in order to meet milestones and highlight areas of concern.

Environment: Rational Rose7.0, JAD, UML, Microsoft Office Visio, Microsoft Office Project 2007, UAT, SQL Server 2005, MS Access, Windows Server 2003, Mercury Quality Center, Visual studio 2005, Power Center, Cognos

Business Analyst

Confidential, Seattle, WA

Responsibilities:

• Defined and documented the vision and scope of the project.
• Interviewed SME (Subject Matter Experts) and asked detailed questions and carefully recorded the requirements for Interactive voice response (IVR) application which can be review and understood by both Business People and Technical People.
• Work closely wif technical analyst and testing analyst to assist in the creation of a Technical Requirements Document (TRD).
• Contributed in Technical Deep Dives for understanding the Business Processes involved in Clearinghouse System.
• Designed customer SOA solutions using XML and relational databases and infrastructure specifications to maximize overall system performance and availability.
• Participated in weekly status meetings to present status and in corporate any digressions from the original scope.
• Involved in the formulation of Business Requirements Document (BRD) for IVR.
• Used SDLC RUP Methodology for the project
• Used MS-Visio to draw Sequence and Activity Diagrams.
• Analyzed the “As is” and “To be” system documents to show the current and proposed functionalities of the system using MS VISIO.
• Serve as the SME for the Enterprise Architecture group in relation to SOA Architecture and Web Services wifin both Java and .NET environments
• Wrote the Vision and Scope of the Project
• Performed GAP analysis of as-is and to-be System
• Identified all Business Operations involved in Clearinghouse System
• Documented Business Processes involved in Clearinghouse System
• Created Summary Use Cases for next phase of Forward Engineering
• Extensive use of UML to draw Business Process Flow, Use Cases Modeling, Sequence, Sequential Diagram and Activity Diagrams
• Extensively used simple and nested SQL statements for testing purposes
• Worked as a Liaison between Stakeholders and IT department to fill the Gap by Using Simple UML Diagrams.

Environment: Windows XP, RUP, UML, SQL, MS Visio and MS Project.