Profile

• Seven Years Professional Experience as Business Analyst with strong knowledge of Finance, Mortgage, Insurance, and Basel II Compliance.
• Excellent communication and presentation skills.
• Acted as a liaison between business users and technical team.
• Strong Knowledge of business Architecture.
• Worked individually, as well as in team environment, to achieve project quality goals.
• Acquired extensive knowledge of financial products and services, such as Fixed Income investments, Equities, Derivatives, Mutual Funds, Brokerage, portfolio management, Cash Management Asset management.
• Insurance experience includes Personal Property Casualty and Commercial Automobile Product knowledge, Reinsurance for Commercial Property Casualty, Group and Life Insurance Systems
• Expert in the Property, Casualty, Annuities, Disability, and Supplemental Insurance policies
• Thorough knowledge of SDLC, RUP methodology, Requisite Pro, Clearcase and Rational Rose.
• Experience in designing and developing project document templates based on SDLC methodology.
• Excellent at using UML and making Use cases.
• Experience with SOX, Regulatory Compliance and Controls.
• Extensive knowledge of IBM and Tandem Mainframe, AS400, and ASP/Client Server
• Experienced in manual and automated testing for both front-end and backend. Extensively used automated test tools of Mercury like Quality Center, Quick Test Pro, Win Runner, Test Director, Performance and Load Runner Testing.
• Extensive experience in analyzing models and optimizing business processes, data flows, document business requirements and functional specification documents.
• In depth knowledge of Sequence Diagrams, collaboration diagrams, activity diagrams.
• Proficient in programming languages like C, C , Java and .NET TECHNOLOGIES
• End-to-end solution encompasses Data acquisition, data management and information delivery strategies.
• Knowledge of futures and options strategies for hedging investments
• Facilitated Joint Application Development JAD sessions, one on one interview and meetings with business users and SMEs.
• Strong Subject Matter expertise in Web applications, Credit Card Industry, Retail/ Investment Banking, Risk Analysis, Loan Servicing.
• Developed the QA test plan, test conditions and test cases to be used in testing based on business requirements, technical specifications and/or product knowledge by using Test Director.
• Proficient in writing SQL queries for data analysis and validation
• Conducted UAT User Acceptance Testing to make sure that all the user requirements are catered by the application.
• Assisted in building a business analysis process model using Visio.
• Experience in conducting Feasibility Studies, Data Analysis, System Analysis, Gap Analysis, Risks Analysis and Root Cause Analysis RCA .
• Change Management and Impact analysis.

Technical Skills

Tools: MS Project, MS PowerPoint, Visio, Rational Rose, Requisite Pro, Crystal Reports, Clearcase, Clearquest, Test Director , UML

Operating Systems: Windows XP / 2000 / Millennium /NT 4.0/98/95

Office Tools: Windows 9x/NT/2000/XP,

UNIX Sun Solaris, AIX, HP-UX , Linux, Mainframe Languages: C , HTML, PL/SQL, Java, and J2EE.

Industry Experience

Confidential

Sr. Business Analyst

Responsibilities:

• Facilitated Joint Requirement Planning JRP sessions with SME's in understanding the Requirements pertaining to Loan Origination to Loan Processing.
• Involved in generating Test cases for property and casualty Insurances for Different Levels of Business
• Analysis of business requirements and system requirements of the client and also for Property and casualty modules
• Extracted the Business Requirements from the end users keeping in mind their need for the application and prepared Business Requirement Documents BRD using Rational RequisitePro.
• Reviewed Design Documents, Requirements Analysis Specifications with Project Lead, Business Owners and the Technical Lead
• Created and managed Project Templates, Use Case Project Templates, Requirement Types and Traceability Relationships in RequisitePro.
• Involved in creating automated Test Scripts representing various Transactions, Documenting the Load Testing Process and Methodology. Created meaningful reports for analysis and integrated the Performance Testing in the SDLC.
• Worked on the As Is system and develop the To Be system concept and also prepare the System Process Maps.
• Developed and managed Project Plans and Schedules. Managed resolution of Project issues and conflicts.
• Wrote Business Cases for the Stakeholders to understand the functioning of the new Underwriting System.
• Developed Sequence Diagrams, OOD using UML.
• Developed straightforward DBMS queries, knowledge of HL7 and xml interface messaging.
• Analyzed system performance and initiated process improvement measures for mainframe and Web-based applications.
• Facilitate Apollo formatting and Java scripting for efficient and accurate interfacing with back office accounting system.
• Data cleansing and creation of layouts and specifications for end-user reports, delivering an end-to-end Metadata Management solution in the process.
• Involved in creating Data Flow Diagrams for Database of the Investment Portfolios
• Queried database using SQL for backend testing.
• Worked on several mainframe based applications running on an AS/400 platform.
• Worked as a User/Customer advocate and negotiated with user as well as with developers and management staff to resolve any requirement conflict to bridge the Gaps between IT and Business.
• Various versions of the documents generated during the project were maintained and managed using Rational ClearCase and performed defect tracking using Rational ClearQuest.
• Generated test reports using Quality Center
• QA of Java scripting. Write Requirements of what is needed to be accomplished with programming and also accomplish increased user productivity and satisfy data capture needs. Test all new/modified java programming.
• Advising Java programmers of any corrections needed to programming for user and data capture needs. Document all bugs in programming for developers to correct. Update and modify Access Database that supports Java scripts.
• Assist in designing flow of Java scripting to increase agent productivity. Create detailed documentation of new programming to distribute to end users.
• Tested the final application for Usability testing to verify whether all the User Requirements were catered to by the application.
• Worked extensively with MS Excel and MS access.

Confidential

Sr. Business Analyst

Responsibilities:

• Worked for Version document with SME. Primary Liaison between Business User and Development Team.
• Extensive experience in all phases of RUP and SDLC processes
• Worked in mainframe environment and used SQL to query various reporting databases.
• Deep understanding of Structured System Development Methodologies.
• Evaluated Homeowners, Automobile and Umbrella policies for new and renewal business.
• Assisted Project Manager and User managers to conduct Market Research and Feasibility Studies, and to develop Scope/Vision Documents.
• Requirements were gathered from the seven business functions within the Data Management organization.
• Worked on the As Is system and develop the To Be system concept and also prepare the System Process Maps.
• Worked extensively with MS Excel and MS access.
• Used XML for building and parsing of Application Configuration file.
• Used Castor to create objects from XML documents.
• Create and maintain data model/architecture standards, including master data management MDM
• Assisted Project Manager in development and documentation of Project Plan
• Closely worked with SMEs, and Identified, researched, analyzed, and defined key issues of the Business flow of SunTrust Bank
• Conducted Gap Analysis, and Gathered User Requirements by Interviews, user meeting, JAD session, and Requirement Elicitation Sessions
• Collected and documented business processes as well as Business Rules and then translate to the Business Flow Chart
• Performed Data mapping, logical data modeling, created class diagrams and ER diagrams and used SQL queries to filter data
• Wrote PL/SQL statement and stored procedures in Oracle for extracting as well as writing data.
• Analyzed and Documented Business Requirement Document BRD , Functional Specification Documentation, and System Requirement Documentation, using UML methodologies
• Designed and developed Use Cases using UML and Business Process Modelling.
• Developed QA Test Plan, test conditions and test cases, as well as assisted with QA team in System Testing using Mercury Test Director
• Developed User Manual and Provided User Training.
• Conducted User Acceptance Testing

Confidential

Business Analyst / Data Analyst

Responsibilities:

• Worked as a business analyst to build Strategy Web application for financial statements and inspections
• Identified, researched, investigated, analyzed, defined and documented business processes.
• Successfully managed a large scale project from requirements gathering through implementation to automate the assembly and mailing prep for Homeowners, Automobile and Umbrella policies to Insureds, Agents and Lien holders.
• Very strong knowledge of Commercial lines Property and Casualty Insurance including both policy and claim processing and reinsurance.
• Responsible for the development of a Data Warehouse for personal lines property and casualty insurance.
• Served as a liaison between the business team and the technical team by identifying, understanding, and documenting their needs
• Provide customer service and support for Property Casualty risk management needs.
• Designed and developed, Use Cases, Activity Diagrams, Sequence Diagrams, Visio and Business Process Modeling
• Designed and developed Project document templates based on SDLC methodology.
• Analyzing the existing reports, reporting system
• Escrow and Reserve Administration, Escrow processing, Escrow Analysis, Non-Escrow Loans Collateral Inspection and Monitoring, Property Inspection, Income and Expense Statement Review, Inspection Report
• Mortgage Pre-payment risk, Risk Analytics for MBS, Loan Servicing, Loan Origination, MBS, CMBS, and Secondary Mortgage Market
• Worked extensively with Risk Management, Mortgage Loan Servicing, and Commercial and Residential mortgage, CMBS, MBS
• Conducted user interviews, gathered requirements, analyzed the requirements by using Rational Rose, Visio and Requisite pro - RUP
• Maintained on-going technical assistance and provided help desk support to customer's mainframe systems software that included problem determination and resolution. Executed volume/load/acceptance/performance testing.
• Wrote database interface specifications and documented in Data Manager data dictionary
• Assisted with user testing of systems, developing and maintaining quality procedures, and ensuring that appropriate documentation was in place.
• Developed the test plan, test conditions and test cases to be used in testing based on business requirements, technical specifications and/or product knowledge
• Utilized detailed knowledge of application features, functions assess scope and impact of business needs throughout analysis.
• Extensive use of MS Office tools like MS Access, MS Word, MS Excel, MS PowerPoint MS Project for data migration in to the CI System Knowledge Data Base in Microsoft Share Point.
• Acted as a resource in understanding how IS carry out business functions and assists in ensuring the timely and effective implementation
• Developed timelines for project delivery, and managed projects and resources to successful completion
• Liaison for projects with other corporate departments, including Executive, Legal and Information Services as well as vendor relationships
• Assisted in development of training materials for new technology and process improvements

Confidential

Business Analyst/Data Analyst

Responsibilities:

• Conducted interviews with key business users to collect requirement and business process information.
• Facilitated and managed meeting sessions with committee of SMEs from various business areas including Loan Monitoring and Marketing.
• Designed the business requirement collection approach based on the project scope and SDLC methodology.
• Excellent Knowledge of Customer Segmentation, Portfolio Analysis/Mgmt, FDR processes and FICO Score generation.
• Prepared requirements document for Commercial Auto, Worker's Compensation, Umbrella, Business Owners Policy, Commercial Output Policy, and Commercial Property Package.
• Responsible for acting as a liaison with operational and financial management, systems support and sales to identify business opportunities. Developed a file of ACORD Forms used as the standards in all Property and Casualty markets, for both Personal and Commercial Lines of Business.
• Managed the development and implementation of the Independent Agent payroll system, Property Casualty Specialist compensation system, Telesales compensation system, contingent and bonus compensation system and several compensation contract agreements with the MetLife agency sales force
• Conducted a budget planning of the project through walkthroughs and meetings involving various leads from Development, QA and Technical Support teams.
• Analyze business requirements and segregated them into Use Cases and activity diagrams using Rational Rose according to UML methodology thus defining the Data Process Models.
• Used Quality Center/Test Director for requirement management, test planning, scheduling, executing test cases, managing and tracking defects.
• Co-operated with Data Base Administrators DBA in Data Base Testing using SQL
• Prepared Business Workflow models that cover How business processes are accomplished.
• Various versions of the documents generated during the project were maintained and managed using Rational ClearCase.
• Tested the final application for Usability testing to verify whether all the User Requirements were catered to by the application.
• Bugs that would enhance the usability of the application were logged using Rational ClearQuest.
• Interacting with the developers on resolving the reported bugs and various technical issues.
• Involved in preparing a simple and detailed User manual for the application, for an intended user.

Confidential

Business Analyst/Business Process Analyst

Responsibilities:

• Capture of Business Features and delivery of Business Requirements Document.
• Capture of Functional Requirements and delivery of Functional Requirements Specification.
• Capture of User Interface Requirements and delivery of User Interface Requirements Document.
• Capture of Reporting Requirements and delivery of Reporting Requirements Document.
• Capture of Non-functional Requirements and delivery of Non-Functional Requirement Document.
• Expertise in using the testing tools such as Mercury Quality Center QC /Test Director and Quick Test Pro QTP .
• Capture and Formulation of Business Rules and delivery of Business Rules Templates
• Met with client groups to determine project scope, requirements and plan. Utilized Rational Unified Process RUP to configure and develop process, and create BRDs.
• Analyze business requirements and segregated them into high level and low level Use Cases, Activity and Sequence using Rational Rose according to UML methodology.
• Derived Functional Requirement Specifications based on User Requirement Specification. Understand and articulate business requirements from user interviews and then convert requirements into technical specifications.