SUMMARY

• 6+ Years of experience in Business Analysis on projects involving multiple systems and applications - Web, Mobile, CRM, E-Commerce, Mainframes etc.
• Industry experience includes - Retail, Financial Services, Health, and Travel.
• Involved in extensive client interaction in a multicultural organization - organizing workshops with business heads, creating & presenting training materials for other teams.
• Comprehensive experience in process modeling (As-Is and To-Be Business processes) and documenting requirements.
• Knowledge and understanding of industry standard BA processes - Ability to analyze, validate and deliver teh business requirements within timelines using Business Analysis best practices and processes e.g. Moscow prioritization, GAP analysis, Scope analysis, Root Cause Analysis.
• Experience with teh Software Development Life Cycle (SDLC) utilizing Agile Methodologies
• Actively participated in all phases of testing - SIT, UAT, Regression and resolving defects.
• Extensive experience with Onshore/Offshore models, Vendor Management, Release Management, Change Management, and Incident Management/Support processes to ensure timely and successful project implementations.
• Experience in MI reporting and presentations for business stake holders to spot trends, develop new strategies and suggest process improvements.
• Proficiency with Microsoft Visio, Excel, Word, PowerPoint, several Business Analysis and SEO Tools.
• Effective communicator with strengths include quick learner, strong organizational and planning skills, work well under pressure, results-oriented, leadership, self-motivating and versatile in problem solving.

TECHNICAL SKILLS

Operating Systems: Windows XP/Vista/7/8; iOS8

MS Office Tools: MS Word, MS Excel, MS Access, MS PowerPoint 2003/07, MS-SharePoint, MS Visio, MS Project

Business Analysis Tools: HP Quality Center, iSupport, Service Now, JIRA, Confluence, SharePoint, Clarity, Edit Plus, Google Analytics, BaseCamp

Applications: Webtrends, Content Management Systems, Mobile (Android, iOS), CRM On Demand, AS400, JDEdwards, IDOL, Tealeaf

Methodologies: Joint Application Development (JAD), System Development Life Cycle (SDLC), Waterfall Model, Agile/Scrum

Business Documentation Skills: Documented Business Requirement (BRD), Functional Requirement Specification (FRS), System Requirement Specification (SRS), Traceability Matrix, Training and User Manuals, Business Process Models, Data Flow Diagrams, MI Reports

PROFESSIONAL EXPERIENCE

Business System Analyst

Confidential

Responsibilities:

• Advising best solutions, identifying technological bottlenecks and workarounds to business based on teh existing CRM On Demand solution architecture review to build a robust solution.
• Owning and maintaining BA artifacts - SRA, WRS, PRL, Stories, and Process models (AS IS and TO BE diagrams using MS Visio) and assist project manager in aligning support releases.
• Working closely with teh testing team - Review test cases, closure of defects dat need functional clarifications.
• Worked with Sales, Marketing, Products, JD Edwards, Oracle On Demand and Middleware teams to prioritize issues/enhancements/business requirements on teh basis of ageing, potential benefits, feedback, impacted users etc.
• Produced Management Information reports (KPIs), which highlight past performances, key issues and potential risks, to facilitate strategy planning.
• Vendor Management - Ensure dat agreed upon SLA’s are being fulfilled and uninterrupted service is being provided

Business Analyst

Confidential, Boston, MA

Responsibilities:

• Created project documentation and produced MI reports.
• Designed and delivered staff training on teh new application.
• Communicated with all teh key stakeholders, business teams, contributors, operations and technical experts to ensure halp and involvement in completing teh assigned task.
• Worked on data migration, data mapping, data flow modeling and data validations relating to all phases of teh reporting process.
• Collaborated with Business Owners and Developers to execute unit testing and UAT scenarios.
• Experience using JIRA as a bug tracking and project tracking for software development.

Web Business Analyst

Confidential, Sacramento, CA

Responsibilities:

• Created and maintained teh Induction Manual and training materials for teh team, conducted training sessions, presentations and walk through.
• Created project documentations like Business Requirements Documents, Use Cases, Functional and Technical Specifications, Requirements Traceability Matrix (RTM).
• Contributed to Feasibility Studies, Risk Analysis and Gap Analysis and provided feedback and recommendations.
• Developed, reviewed and signed off on efficient test cases to validate business requirements and ensure teh application will meet teh business needs.
• Coordinated and conducted System Integration and End to End regression testing on various environments like Mainframe, Web-based, GUI etc.
• Worked on Generating and validating Reconciliation Reports and work with teh technical teams to resolve/explain teh delta generated.
• Generated and provided daily, weekly and monthly status reporting metrics to various levels of project management.