OBJECTIVE:

• Seeking a challenging opportunity as a IT Business and or Medical Application Support Analyst in an established organization.
• Analyst and or Project Management wif emphasis in Information Technology and seeking a position in a Business and Healthcare Industry. Experienced in developing and supporting IT applications for diverse purposes.

SUMMARY

• Business and Medical Application Support Analyst working in the domain of information technology include providing application support in computer systems, conducting performance tuning, handling platform scaling and platform monitoring, preparing technical documentations, identifying and solving re - curing technical issues, developing incident management procedures, maintaining database infrastructure, developing and implementing software for business and medical application, designing specifications for information systems, system configurations, monitoring network storage, testing computer sub systems and components, and developing standard software development methodologies.
• In-depth noledge of information technology systems, system application, monitoring tools and techniques
• Extensive noledge of server concepts, database programming, and application development frameworks
• Comprehensive noledge of information modeling tools and standard computer operating procedures
• Possess strong troubleshooting, analytical, and communication skills
• Possess reasonable understanding of different relational databases, writing simple SQL queries, creating tables, and generating reports.
• Experience wif Visual Basic, Crystal Reports, VB Scripting, SQL Based Server in a client server environment, application development tools.
• Experience in management of requirements throughout the Software Development Life Cycle (SDLC).
• Strong understanding of governance and audit requirements for the change control management process.
• Business Analyst wif experience in healthcare, pharmaceutical health insurance industries
• Sound noledge of Health Insurance and Portability and Accountability Act (HIPAA).
• Worked more than 2 years in healthcare, pharmaceutical and health insurance industries
• Sound noledge of Health Insurance and Portability and Accountability Act (HIPAA).Comply wif Health Insurance Portability and Accountability Act (HIPAA) and ICD 10 requirements

TECHNICAL SKILLS

Databases: MS-SQL, My SQL, MS Access, Oracle 7/8/9)

Operating Systems: MS Windows all Versions, UNIX, LINUX.

Applications: Human Resources, Payroll, Accounting, Visitors,Trackit, Major EMR, Eclinical Works, Centricity, MS Office, MS Applications

Languages: Java, JSP, JDBC, XML, HTML, C, C++, Perl, VB, NET, ASAP.NET, C, MS SQL, SAS. SPSS, PHP, SSL, PSQL

Computer Utilities: MS Office Suite, MS Project, MS FrontPage, MS Money, Quicken, SPSS

PROFESSIONAL EXPERIENCE

Confidential, Houston, TX

Senior Applications Support Analyst

Responsibilities:

• Managing, Supporting, implementing, upgrading/updating, all Business and Medical Applications for the company use at the front end and back end. Maintaining SQL servers and supporting SQL and Non SQL databases.
• Consult wif clients to gather information about software needs, objectives, functions, features, and input/output requirements.
• Will Analyze, define, and document requirements for data, workflow, logical processes, hardware and operating system environment, interfaces wif other systems, internal and external checks and controls, and outputs.
• Is responsible for responding to product application support questions from users regarding the company's software.
• Analyzes problems wif software applications to identify problem areas and recommends corrective action.
• Provides support for the company's software environment, including but not limited to daily user support, routine maintenance and periodic upgrades
• Works wif software vendors to resolve issues wif purchased software and as a liaison wif software vendors to keep Confidential informed of planned software changes. Identifies and develops tools, techniques and procedures for improving the performance, availability and reliability of applications.
• Monitors performance of programs after implementation. Participates in the development of custom training documents
• Trains end users or technical support staff to use programs.
• Customizes MS Office applications.
• Responds to client inquiries concerning systems operation and diagnoses system hardware, software, and operator problems.
• Provides updates, status, and completion information to manager, problem request tracking system, and/or users, via voice mail, e-mail, or in-person communication.
• Troubleshooting and resolving database integrity issues, performance issues, and connectivity and security issues.
• Detecting and troubleshooting SQL Server resource contention.
• Implementing DB operational automation (database backups, maintenance, monitoring).
• Writing and troubleshooting SQL Code and design (stored procedures, functions, views, triggers, indexes, constraints).
• Maintain and enhance the company’s intranet using SharePoint.
• Performing scheduled and unscheduled database maintenance tasks, performance enhancements.

Freelancer

Confidential, Houston, TX

Responsibilities:

• Deliver successful education programs for healthcare practicesimplementing leading Electronic Medical Record (EMR) systems. Primarily responsible for delivering training, providing support and thought leadership to ensure that all levels of end users can TEMPeffectively use the new EMR technology and processes established by the client. Secondary responsibilities include assisting wif up-front planning and development of curriculum.
• Delivers instructor-led sessions, one-on-one coaching, and presentations for Super Users, Providers and Staff. Provides work-flow consultation when facility is transitioning from paper to electronic methods.
• Monitoring the installation ofEMRmachines and trained the staff regarding its operations
• Made teams to visit the institutions whereEMRmachines are installed to check on the maintenance andcustomer care
• Performed follow up on sites
• Performed go-live assistance
• Coordination of input, deliverables and budgets

Confidential, Dallas, TX

Senior Business Analyst/Consultant

Responsibilities:

• Gathered business requirements by conducting detailed interviews wif business users, stakeholders, and Subject Matter Experts (SME’s)
• Communicated and interacted on a regular basis wif the project manager and development team during different stages of the project
• PreparedBusiness Requirement Documentand used Rational RequisitePro to manage, analyze, and convert business requirements into functional specifications
• Developed use cases from requirements and created UML diagrams such as use case diagrams, activity diagrams, and sequence diagrams

Confidential, Houston, TX

Business Analyst/Consultant

Responsibilities:

• Preparation ofProposal for Award ofcontract and getting Approvals Prepare Bid Comparative Statements, Prepare Proposal for award ofthe contract. Obtain Tender Board Endorsement for the Proposal and get the Approval from Competent Authority for awarding the contract.
• Studied and analyzed similar applications and brainstormed to gather TEMPeffective requirements for the system
• Interviewed business users to gather requirements and analyzed the feasibility of their needs by coordinating wif the project manager and technical lead
• Managed Traceability matrix to trace Business Requirements, Functional Requirements, and Use Cases
• Identified opportunities for business process improvement and initiated efforts to make improvements
• Assisted in designing test plans, test scenarios and test cases for integration, regression and user acceptance testing.
• Designed and installed new features to the network code usingC,C++,Java, other languages, scripting languages and utilities. Maintained Client and Server systems using Unix,C,

Confidential, Baltimore, MD

Business Analyst

Responsibilities:

• Gathered and documented customer requirements along wif detailed functional design specifications and system documentation
• Developed and managed requirements traceability matrix to trace business and functional requirements
• Acted as liaison between the senior management and different teams wif TEMPeffective presentations
• Developed project status metrics for weekly evaluation of project status and impact of the Change Request on the Time line
• Assisted the development team in designing the GUI of the application
• Designed new systems applications using Management tools like MS project & Primavera P6, Maintained Client and Server systems using UNIX, C,Java, ASP, and other languages and utilities including TCP/IP, XML Schema and WS-Security.
• Provided project management support, headed the development and management of budgets, led and assisted project management in managing planners and modelers, identified project risks, Led the efforts of technical support, develop detail plans.
• Aided project management in managing planners and modelers to develop and implement the state of the art models on the HP, UNIX and NT servers system.
• Developed detailed project plans for multiple simultaneous projects, resulting in increased visibility of inter-project dependencies and improved development efficiency.
• Identified project risks. Designed and implemented project status reports and communications.
• Responsible for development and management of budgets, determining project scope, liaising between clients and staff throughout project lifecycle, and ensuring objectives were met.
• Provided project management support to the transportation department including the modeling group.
• Responsible for a few technical supports for integration projects wif various clients.
• Coded Client/Server Systems on multiple platforms usingJava, Unix,C,C# Standard Library, SQL, XML, UML,SQL Server, J2EE, ASP, .NET