SUMMARY

• 8+ years of Experience as a Business Analyst in banking and health care domains. Strong knowledge of Software Development Life Cycle (SDLC), Software Testing Life Cycle (STLC), in Requirement Gathering, Analysis, Design, Development, Testing, Implementation in Agile Methodology
• Demonstrated excellence in creating and developing artifacts like Scope Document, Requirements (Business Requirements Document, Functional Requirements Document, Non - functional Requirements/ Supplementary Specification, Use Cases, User Stories, Business Rules, Glossary, Data Elements, Test Plan, Test Cases, Test scripts, Test Design Specification, Requirements Traceability Matrix (RTM), Business Process Maps/Flows- AS-IS (current) and TO-BE (future), Defect logging, Gap Analysis, Prototypes, Wireframes, System Design Specification documents, data mapping, Use Case diagrams, Knowledge base articles, User manuals, Transition Plans, Project Plans.
• Worked on different business requirement elicitation/gathering techniques like interviewing, brainstorming and conducting Joint Application Development (JAD)
• Worked closely with SMEs and Stakeholders, developers and third party vendors as a liaison
• Experience in writing and executing SQL queries
• Experience in Manual testing skills includes System Testing, Unit Testing, Regression Testing, Integration Testing, UAT Testing and Smoke Testing.
• Ability to develop, manage and complete multiple projects/tasks simultaneously within specified timeframe.

TECHNICAL SKILLS

Language: SQL, HTML,CSS, PHP, AJAX

Databases: MS SQL, Oracle, MS Access

Other Tools: Visio, Front Office, Microsoft Office 2010 ( Project, Word, Excel PowerPoint, Access, Visio)

PROFESSIONAL EXPERIENCE

Confidential, Baltimore, MD

Business Analyst

Responsibilities:

• Facilitated requirements gathering sessions with Product owners, SMEs and other stakeholders
• Facilitated Joint Application Development (JAD) sessions with the project team. Responsible for defining the scope of the session, scheduling design sessions, reviewing the project scope, objectives, and definition document and evaluation of the JAD session.
• Worked with system analysts to create functional, non-functional requirements document Business Rules, Glossary and Data Elements based on the business requirements and reviewed the same with the technical team
• Identified the use cases from the gathered requirements and prepared a comprehensive Use Case Specifications document.
• Worked with multiple applications of member and provider web site applications & gathered requirements and prepared a comprehensive Use Case Specifications document.
• Interviewed developers and third party vendors to get a better understanding of their processes
• Functioned as the primary liaison between the operations and the technical team and resolved process issues throughout the project cycle.
• Worked with project manager to define project schedule and milestones using Microsoft project
• Involved in efforts estimation and responsible for writing system test cases, coordination with offshore development team and QA team.
• Responsible for status check at regular timeframe
• Used MS-Visio to draw Sequence and Activity Diagrams.
• Created TO-BE flowcharts from technical discussions and wrote detailed Use Cases and User stories for different sprint releases
• Conducted GAP Analysis and formulated the TO-BE features based on the business requirements.
• Conducting open discussions with relevant stake holders to define process workflows, interface points with surrounding applications.
• Developed Test Strategies, Test Plans, Test Cases, Defect Reports, Traceability Matrices and Test Environments in QA Process Management.
• Involved in system testing, reporting bugs and interacting with offshore team on timely resolution of bugs and coordinating delivery on client environment. Used bug tracking tool - JIRA.
• Assisted business users on preparing UAT plan and provided user training.
• Provided UAT support and tracked UAT progress till sign off.
• Facilitated the customer acceptance testing session to get signoff from the users on newly developed features and functions.

Confidential - Jacksonville, FL

Business Analyst

Responsibilities:

• Experience in Analysis and Review of Software and Business Requirement Documents
• Experience in conducting requirement gathering sessions, feasibility studies and impact analysis and subsequently organizing the software requirements in a structured way using Rational Requisite Pro to track development
• Strengths in business analysis, vendor management, integration with other groups across the whole environment, and maintaining equilibrium between users and developers
• Familiarity with interviewing Subject Matter Experts, asking detailed questions and carefully recording the requirements in a format that can be reviewed and understood by both business and technical personnel
• Hands on experience with UML modeling, Use Case Documents, Use Case Diagrams, interaction diagrams, activity diagrams, and state chart diagrams
• Experience working in close coordination with the testing team to develop a test plan and test cases from functional and business requirements
• Skilled in defect tracking and prioritizing defects and in enhancement after base lining the requirements
• Proficiency in providing detailed analysis and documentation for business process areas that include scope, technical requirements and functional specifications
• Active involvement in developing a User Acceptance Test Plan and conducting the User acceptance Test with the business users

Confidential - DALLAS, TX

Business Analyst

Responsibilities:

• Worked on building an integrated customer communication platform to send event based service alerts
• Defined the scope of the project through involvement in discovery activities
• Documented As-Is process flows for various business units and obtained sign off
• Defined high level business requirements and obtained sign off from the business owner
• Performed data analysis to identify invalid customer contact data in the master data management system (MDM) and proposed remediation strategies to resolve invalid customer contact data
• Responsible for creating process flow diagrams, use cases and wire frames for the project
• Responsible for creating and maintaining the functional design document
• Responsible for obtaining business sign off on the functional design document
• Conducted requirements walkthrough sessions with the development and QA teams
• Responsible for facilitating design sessions with all of the development teams involved in the project
• Facilitated data mapping sessions between the ESB team and other applications
• Responsible for documenting the reporting requirements from the business users
• Responsible for creating multi-channel (Phone, Email and Text) templates for each notification

Confidential - Tampa, Florida

Business Analyst

Responsibilities:

• Responsible for creating templates for the project artifacts
• Responsible for conducting clinic observations to document the As-Is process
• Responsible for conducting JAD sessions with the clinic administration department to gather clinic specific requirements
• Responsible for creating and updating the requirements specification document
• Used MS Visio to document process flows, use cases and data flow diagrams
• Used MS Excel to document data element mapping to capture systems integration requirements and document data validation requirements
• Responsible for conducting requirements review with the technical team
• Responsible for creating test cases and conducting end-to-end testing
• Responsible for coordinating and conducting user acceptance tests (UAT) with the users.
• Responsible for updating the user manual to in corporate changes based on the requirements
• Responsible for coordinating production release and performing system sanity testing in the production environment
• Identified User roles, Business roles, Data groups, constraint Types and constraint values for defining security for different applications
• Elaborated business processes in each Use Case with Sequence Diagrams, Collaboration Diagrams, and Activity Diagrams in UML
• Used live link content management tool to edit documents
• Used pseudo logic to describe algorithms
• Converted business needs into developer oriented specifications and designs
• Understand the business users’ requirements for information and communicated them to the rest of the data warehouse team
• Helped identify potential sources of data for the data warehouse
• Assisted data analyst in analyzing existing reports and identifying iteration metrics
• Designed database model, taking into account the business logic involved and business-to-consumer relationship
• Provided Quality Control methodologies and hosting services
• Wrote application Test Scripts and engaged in Verification and Validation
• Lead defect reviews during test calls and/or defect meetings

Confidential

Business Analyst

Responsibilities:

• Responsible for continuous process improvement and for identifying and maintaining a clear and measurable development process that is deployable throughout the enterprise using RU
• Developed prototype of new information processing application. Facilitated collection of functional requirements from system users and preparation of business requirement documents
• Gathered Business Requirements, analyzed data/workflows
• Defined the scope, analyzed financial projections and performed cost/benefit analysis
• Worked as an interface between the users and the different teams involved in the application development to achieve a better understanding between the business and IT processes
• Formed a bridge between the Project Manager and different teams with effective presentations
• Followed a structured approach to organize requirements into logical groupings of essential business processes, business rules, and information needs, and insured that critical requirements were not missed
• Followed the UML based methods using Rational Rose to create Use Cases, Activity Diagrams / State Chart Diagrams, Sequence Diagrams, Collaboration Diagrams
• Using RUP, provided technical leadership and expertise in reorganization of a complex End-to-End Testing effort and performed System Analysis and organizational review of existing QA process
• Help data modelers prepare models, and review models to ascertain the data warehouse requirements
• Prepared Logical Process and Data Models that contained sets of diagrams and supporting documents containing the essential business elements, detailed definitions, and descriptions of the relationships between the data elements to analyze and document business data requirements