SUMMARY

• Overall, 8+ years of Experience in requirement gathering, analysis, detailing, documenting and implementation of business systems in Retail and E - commerce Domain.
• Expert in complete SDLC processes from requirements gathering, development, testing, production release and support raven track record in delivering results on time, utilizing formal software development methodologies, both Agile and Waterfall.
• Experience in authoring BRDs and FRDs, Use Case diagrams, Activity diagrams, and Sequence diagrams using UML modelling.
• Excellence in performance tuning, query optimization, Client/Server connectivity and SQL Profiler.
• Experience in Retail, Supply chain, Logistics (OMS, WMS) industry providing Business Process Assessment, Requirements Gathering, Gap Analysis, Implementation and Testing.
• Experience working on cashless, real-time inventory and sales update, digital wallet, refunds, card payment authorization.
• Expertise in MS SQL Server suite of products like SSRS, SSIS and SSAS of MS SQL Server.
• Extensive experience in creating Screen Mockups, prototyping, SWOT Analysis, Cost benefits Analysis, Risk Analysis, User acceptance Test (UAT) and Post Production Validation (PPV) and demos for the users.
• Experience in all standard best practice techniques for requirements elicitation, including structured JAD facilitation, agile epic/user story, and business/functional requirements definition, and BPM/visual modeling.
• Expertise in different WCS store Models (B2B, B2C, Supply Chain and Demand Chain) model.
• Knowledge and working experience on big data tools like Hadoop, Azure Data Lake, AWS Redshift.
• Experienced in using JIRA to create and assign User Stories and maintain test cases, requirement backlog.
• Hands on experience on RDBMS including SQL programs and stored procedures with thorough understanding of ETL procedures and functions.
• Experienced with multiple WMS systems and IT technologies related to WMS systems in a high-volume retail warehouse.
• Experience with NetSuite ERP, CRM, Web Presence/E-Commerce, On-demand, Cloud Computing, SaaS, ASP, and Oracle Cloud Solutions.
• Experience in complete migration of SAP Systems and in Master / Transaction Data conversion from Legacy system using LSMW for Customer Master, Material and Pricing using LSMW.
• Proficient in writing Epics/User Stories, Maintaining Product Backlog, Creating Business Process Flow, Use Cases and Data flows.
• Hands on experience on tools: Symantec Endpoint Protection, Office 365 security and compliance, DLP (data loss prevention) (Content filtering tools), FireEye ATP, Nmap, Nessus (Tenable), Wireshark, Nexpose, Qualys, MS Office Suite, Firewall Management tools, anti-virus tools, SIEM tools (Log management tools).
• Extensive experience of Web Content Management System for e-commerce including Adobe Experience Manager (AEM), Magento, Drupal, WordPress to improve site performance, providing solutions to supplement sales strategies, price optimization and developing Predictive Analytic Solutions.
• Strong knowledge of Supply Chain Management systems AS400 JDA order management system and Sterling Integrator, Sterling OMS and Inbound, Outbound feeds integration.
• Experience in facilitating Change Management across entire process from Project conceptualization to Testing through Project Delivery, Software Development and Implementation Management in diverse Business and Technical Environments.
• Experienced in analyzing shopping carts, site functionalities by using multiple content management systems, such as IBM WebSphere, ATG Ecommerce and Drupal.
• Expertise in System Analysis Development and Quality Assurance including Functional, Regression, Integration, System and Performance Testing of Client/Server and Web based Application
• Experience and knowledge of Mergers and Acquisitions in terms of technology and business processes
• Extensive documentation skills for use in standardization of testing and programming procedures and guidelines

PROFESSIONAL EXPERIENCE

Sr. Business System Analyst

Confidential - Framingham, MA

Responsibilities:

• Managed the operational needs of an ecommerce operation embedded within a traditional environment
• Researched the various steps in the lifecycle and then constructed the system in a way that the high-risk customers would be easily identified and monitored.
• Conducted JAD sessions, created Use Cases, workflows, screen shots and Power Point presentations for the Web Applications.
• Building strong understanding and working knowledge of clients' specific implementation of ecommerce technologies.
• Wrote epic and user stories with acceptance criteria to validate a prototype EMS model.
• Created test plans, test cases and conducted functional/non-functional testing as needed, defined, and traced software defects in JIRA.
• Involved in implementing and managing security related technologies, including Intrusion Prevention, Privileged Identity Management, SIEM, DLP, IPS/ IDS, Vulnerability Management and Multi Factor Authentication.
• Manhattan WMS implementation to support Ecommerce Growth with automation, process optimization and integration with new WCS system.
• Assisted Project Manager in creating and updating the project plans. Created HTML Mockups, and Interactive prototypes.
• Worked closely with team members and management, communicated issues and roadblocks pertaining to department projects and procedures eCommerce platform due-diligence and audits of existing Magento system integrations.
• Created data models for AWS Redshift and Hive from dimensional data models.
• Created SSRS report in BI studio, prepared prompt generated/ parameterized report using SSRS.
• Worked on creating SOP's based on standard supply chain functionality as well as simple to complex customer enhancements to Manhattan WMS Product suite.
• Gathered requirements for POS application CRP with two different vendors. Created user stories by role and load to ALM.
• Worked with B2B and B2C commerce applications include an Omnichannel Offering, Product Information Management, Order Management, SAP Hybris Marketing Conversion, and powerful search and merchandising.
• Involved in implementing the UX research process by developing personas, user flows, mockups, wireframes, and prototypes.
• Collaboration with Sterling OMS team to optimize the system integration on the demand interface with SAP for the customer order capture from different retail channel.
• Gathered requirements of migrating of Content from legacy system to Adobe AEM and functionalities including multi-site management and multi-channel management and Digital Asset Management.
• Followed agile methodologies in executing the project with daily standups, discussing roadblocks, documenting issues with JIRA tickets, and updating the status and analyzed and manipulated large data sets.
• Worked on developing UI wireframes, utilized SAP Hybris for search and merchandising, content management, Order management, product information management and digital asset management.
• Conducted GAP analysis to capture functionalities of existing systems and Postproduction Validation (PPV) testing, test status reports, (RTM) Requirement’s traceability matrices and defect matrices with good understanding of Bug Life Cycle and XML schemas taxonomy.
• Analyzing business requirements and map they with out-of-the box features of WebSphere comments and ensure that customizations are performed only when such functionality is not offered by WCS.
• Involved in designing and defining solution around the business process for the WMS OMS projects as per the business requirements.
• Working with 3rd party vendors for writing descriptors and captions for the menu items and taking care of supply chain.
• Created supply chain KPIs, such as Distribution Center Ranking Dashboard; based on three main key metrics: on-time, fill-rate, and operation's customer satisfaction survey, which engages logistics team on corrective action in quarterly meetings with distribution center business partners.
• Used Jira for writing Epic, user stories with acceptance criteria or user stories with use cases, used Confluence for upload documents.
• Involved in Managing migration of data from one application to another application and Liaoning with creative services team to obtain images for the products for POS, KIOSKs, Digital Menu Board, Drive thru and Mobile apps.
• Worked closely with team members and management, communicating issues and roadblocks pertaining to department projects and procedures eCommerce platform due-diligence and audits of existing Magento system integrations.
• Participated in the decision-making process for purchasing third-party point of sale systems.
• Performed extensive requirement analysis and involved in developing use cases and workflows.
• Involved in designing and developing Use Cases, Activity Diagrams, Sequence Diagrams, and OOD
• Managed ad hoc team working with major aerospace projects in helping streamline complex supply chain with updated e-supply chain software solution.
• Prepared the implementation plan for NetSuite ensuring that the deliverables fall within the project plan. Documented UAT plan prepared the testing scripts and coordinated the testing and documented results for SOX purposes, and communicated issues to the NetSuite technician for prompt resolutions. Fulltime system administrator.
• Worked as a part of scrum team, in an agile methodology with sprint cycles, daily stand ups and story implementation. large cross functional project and support teams.
• Designed and executed coordinated roll-outs and UAT plans.
• Served as a point of contact for the client’s stakeholders and provided customer support in addition to team building with on and offshore agile teams.
• Created customized reports, saved searches, filtered views, and inventory alerts in NetSuite.
• Worked with the business and WMS vendors to determine the most efficient setup of the WMS application in order to run the distribution facilities effectively.
• Involved in creating XML block additions and modifications based on business rules and workflow modifications to capture and manage client policy and underwriting data required to issue policy for a prospective insured.
• Worked with User Experience (UX) analysts to ensure prototypes convey story intent.
• Conducted JAD sessions for communicating with Stakeholders and Project directors.
• Involved in developing strategic partnerships with the business units to develop a solid knowledge base of the business line, including the business plan, products, and process and revenue streams.
• Updated activity diagrams to reflect digital permitting system.
• Conducted JAD sessions for communicating with stakeholders and Project Directors.
• Worked with Product Owner to define product features and write epic user stories on monitor and track business value delivery. Meet with business and IT stakeholders to solicit requirements.
• Involved in developing business requirement specification documents as well as high-level project plan.
• Assist the PM in setting realistic project expectations and in evaluating the impact of changes on the organization and plans accordingly and conducted project related presentations.

Business System Analyst

Confidential - Menomonee Falls, WI

Responsibilities:

• Collaborated with project leaders through weekly meetings to ensure the team is crafting and developing effective and efficient solutions that met established standards, protocols and practices, issues, risks and mitigation plans.
• Participated in agile development for new Hybris e - commerce platform using SAP services. Provide technical expertise for Hybris integration with SAP ECC using web services for multi-channel access.
• Responsible for creating the test scripts and testing the integration between the OMS, Manhattan WMS and Material Handling Equipment.
• Worked with UX designer to establish UI standards for HTML 5 implementation resulting in a consistent user experience across a diverse application.
• Performed configurations over all Oracle WMS and Inventory modules for Material Operations and configurations across WIP, Receiving and Shipping modules for Machining work stream.
• Worked with NetSuite implementation team in the review of the TRD for the purchase order workflow customization, Returned Merchandise script, as well as the journal entry process workflow.
• Created multiple, very complex reports in SSRS and Power BI, that run on high volume of data, with response time less than a few secs and which pulls data from SQL Server as well as Mongo DB.
• Worked with the UI team in designing and implementing all aspects of the convenience store’s new customer loyalty program, including program terms, traditional and digital marketing assets.
• Aggregated and analyzed reports by gathering data from multiple sources to support and enhance Omni-channel initiatives. Prepare data information for projects, team meeting, and power-Point presentations.
• Tracked customer’s behavior by Adobe Site Catalyst and conducted customer satisfaction ratings and prioritized the key functions of the project based on the information provided.
• Worked with Test Architect to create an initial Performance and UAT Test Strategy and conduct initial Performance platform related research, data gathering and analysis.
• Involved in coordinating and implementing the design, development, testing and implementation of QuickBase with Shopify platform for a medical device supply manufacturer.
• Created disaster recovery and business continuity document for WebSphere Commerce Suite (WCS) and IBM Sterling OMS.
• Involved in creating programs in Python for automating the processes for creating Excel sheet reading data from Redshift databases.
• Worked on the analysis of selecting the ecommerce software packages. Followed proof of concept approach and traditional approach as a process in selecting the software packages. Worked with Magento Enterprise edition.
• Manage affiliate program by building and maintaining strong relationships with key affiliates and affiliate networks. Identify and recruit relevant top producing affiliates.
• Involved in development and testing of POS Point of sale systems and applications for Payment Card Industry (PCI) Compliance initiative.
• Measured and reported performance of all digital marketing campaigns and assess against goals like Return on Investment - ROI and Key Performance Indicators - KPI.
• Worked out across several marketing platforms including digital, print, & mobile platforms.
• Developed hundreds of agile themes, epics user stories, success criteria, use cases, rules and non-functional requirements.
• Analyzed automated in-house WMS system to increase productivity while remaining compliant.
• Created story board of back log items in Agile and develop item according to business needs.
• Involved in developing and recommended RFP process for 3PL selection process for parts and supply distribution.
• Prioritized user stories for appointment registry and documented the acceptance criteria for each story.
• Involved in creating use cases, business flows and work flows design for effective plans.
• Collaborated with UI/UX, API and System teams to support development initiatives.
• Constantly and consistently engaged in various e-commerce initiatives such as custom application development and front to end features of the e-commerce platform. Assisted in upgrades to the legacy platform as well as develop new features and functions for existing retail clients.
• Tested optimization strategies for truck load planning. Integrated TMS with legacy applications (OMS, WMS) and also developed customized workflows.
• Developed a consolidated and prioritized high level requirements matrix for both B2C and B2B that detailed current and future state needs, along with a gap analysis against Demandware and SAP Hybris capabilities.
• Change management: Monitor, track, assess and approve changes. Communicate changes with application, infrastructure, and platform owners/environment managers. Coordinate risk assessment as well as capacity planning specific to shared platforms. Recommend required testing based on risk assessment. Attend change review board meeting.
• Collaborated with Developers and Retail Supply Chain Managers to establish the technical vision and analyze tradeoffs between Usability and Performance needs.
• Involved in translating and redefining the company Order to Cash O2C process flow in NetSuite.
• Improving vendor's delivery schedules by streamlining order lead times and supply lead times.
• Customized Touch UI slightly Text & Image Component based on the authoring requirements.
• Used Adobe Site Catalyst for the conversion rate, page review and bounce rate, analyze the data source from social media platforms to make valuable investment decisions.
• Prepared business model and identified responsibilities, documented requirements to the developer.
• Involved in creating SQL queries in MY SQL and managed the database and assisted in making Data warehouse and managing Data profiling.
• Reviewed Test Cases, Test Plans, and performed User Acceptance Testing (UAT), documented defects using the Jira as Defect Tracking Tool.
• Coordinated with various business partner channels and developers evaluated automated workflow processes involving multiple CMSs (CQ5/AEM & Liferay) integrated with Hybris and Magento product and order catalog management systems.
• Involved in researching current system and document business functionality and articulate epic level user stories and disaggregate into appropriate size for iteration planning.
• Worked hand in hand with developer to make sure the business requirements are all met.
• Monitored project progress by tracking activity, resolving problems, publishing progress reports and recommending actions.
• Conducted JAD sessions with supply chain management and development team to brainstorm Point of Sale (POS) and Inventory and Order Management System (IOMS).
• Involved in developing Test Plan and Test Strategy documents for integration test between web store, JDA (AS400), Epiphany, DMMS, Red prairie (WMS), Sterling OMS, Sterling Integrator (PHUB, FFHUB) Store Net and Vendor Net.
• Involved in project scope meetings with the Pricing manager to understand the type of requests and issues handled by the pricing team and documented the high-level business requirements to the product backlog using JIRA Agile.
• Involved in the creation of design document as per the client requirement along with unit test case document based on WCS implementation.
• Reported to business manager regarding the task process on daily bases and presented changes along the way.
• Wrote test cases and conducted UAT test with QA team to make sure there is no bug in the system.
• Highly skilled in using Adobe Tag Manager to monitor various multichannel marketing and advertising (mobile, website, social media, blogs) initiatives to increase publicity, conversion and retention rate.
• Applied SEO strategies by using key words that matches the company image, updated the URL for every page based on the promotion that the company had at certain time to bring more traffic.
• Conducted final product launch review meeting and presented the result to stakeholders.

Business Analyst/System Analyst

Confidential - Hoffman Estates, IL

Responsibilities:

• Worked on store IT environment for POS, Drive thru, Front counter, Routing, Digital Menu Board.
• Understand user requirements and translate them to functional requirements/specification and assist end user with Epic request submissions obtaining team approval.
• Involved in providing architecture and implementation of B2B storefronts and mentoring of a team of ten in WCS best practices.
• Involved in building Web Services APIs & JSON Feeds to integrate Apps with Drupal.
• Involved in designing, Configuring and implementing all aspects of SAP ECC/Retail Pricing and Promotions Management.
• Supported WMS users in their daily business solutions including system training and production issue troubleshooting.
• Assisted QA team by reviewing test cases and clarifying requirements to ensure complete coverage of requirements, worked in Agile environment and was able to bring projects to completion.
• Interviewed potential suppliers, evaluated capabilities, product quality, previous project performance and reliability and negotiated price, T C to ensure uninterrupted supply of materials at best price
• Effective utilization of Business Analysis tools including GAP analysis, use case design, business process modeling and data modeling documentation.
• Provided analytical support and recommendations on stocking strategies and inventory placement.
• Used RUP with most of its supporting tools IBM Rational Requisite Pro, Clear Quest to implement the Requirement and Change Management respectively
• Proficient in assessing user requirements through user interviews, analysis of business, data requirements and other requirement elicitation practices.
• Proficient in Supply Chain and Ecommerce types such as B2B, B2C, C2B, and C2C.
• Involved in creating UML models and visual artifacts like DFD, Flowchart, and Process Flow diagrams.
• Implemented numerous Tealeaf environments for Proficient clients.
• (RTM), Business Rules Spreadsheet (BRS) and Functional Requirements Documentation (FRD)
• Provided daily user support of the WMS Functional modules during and post implementation.
• Worked in Agile environment allowing teams to deliver project piece-by-piece and make rapid adjustments as needed.
• Participated in the design and development of interfaces with Sterling OMS as a part of customer order fulfilment and accounting with SAP system.
• Performed quality assurance testing to ensure the requirements are accurate; and documented defects using JIRA defect tracking software.
• Worked with off-shore teams and ability to work in a deadline-oriented environment and ability to do multi-tasking with little inputs.
• Assisted the Product Owner in maintaining product backlog, plan release back-log and participate in iteration planning session with development team. Work across multiple agile teams to support enterprise level epic.
• Effectively used the Business Intelligence portal to modify and fetch required data through SQL

Business Analyst

Confidential -Plano, TX

Responsibilities:

• Involved in Inception Phase and prepared vision statement and initial data models that contain Business Requirement Documents and supporting documents that contain the essential business elements and detailed definitions.
• Involved in creating relationships in Requirement Traceability Matrix linking Business Requirements to Functional requirements and Functional Requirements to Systems Requirements.
• Analyzed the system for the effectiveness of the E- commerce operations.
• Authored progress and completion reports, which were then submitted to project management on a weekly basis.
• Performed extensive Requirement Analysis including data analysis and gap analysis
• Working with clients to better understand their needs and present solutions using structured SDLC approach.
• Gathered user and business requirements through open-ended discussions, brainstorming sessions and role-playing.
• Supports multiple clients with system and business requests and needs using JIRA and SharePoint.
• Involved in creating and maintaining business requirement documents for workload management which was key input for Ecommerce Package selection for workload management system.
• Collected high level Business Requirements of Trading Life Cycles include Futures, Forwards, Options and Swaps by meeting with management teams.
• Determined the functional requirements through conducting user interviews and created the business requirement document (BRD) and traceability matrix, and thus develop the standardization of processes.
• Involved in creating user stories describing provider and member access to the web portals.
• Gather requirements by conducting meetings and brainstorming sessions with end users and SME and document them using Requisite Pro - the documentation tool offered by Rational.
• Established connectivity to all major buy-side vendor IBM Sterling Order Management Systems (OMS).
• Discussing and finalizing the fulfillment related functionalities to be managed by the Sterling Order Management System
• Ensured policies and catalogs were utilized to strengthen the usage of our most strategic suppliers. Continuation of supply base analysis to identify opportunities to rationalize new suppliers.
• Analyzing the inputs to the order management system from the legacy system and middle layers Converted business requirements into use cases and completed the functional requirement specifications.
• Involved in creating a tool to analyze the flow of materials, information and dollars between their suppliers and customers. This tool assists in building Road Maps of their Supply Chains
• Involved in mentoring specific projects in application of the new SDLC based on the Agile Unified Process, especially from the project management, requirements sand architecture perspectives.
• Used Order Integration - for which WCS was generating XML messages to sterling.
• Conducted JAD sessions with management, SME, vendors, users and other stakeholders for open and pending issues.
• Core responsibility involved complete manually testing of the User Acceptance Test (UAT)
• Use Cases and other Process Flow Models were designed using Visio and Rational Rose.
• Prepared the functional test cases and performed the functional testing of the application using mock and live data at the back end.
• Authored test plans, test cases for various test scenarios and helped testing team to better understand the test scripts.
• Involved in designing and creating prototypes of reporting tools for data validation and verification initiatives using macros in MS Excel.
• Involved in the creating the User Interface Specification Document and User Training Manual as per project specification with the help of development team
• Followed the UML based methods using Microsoft Visio to create: Use Cases Diagrams, Activity Diagrams, State Chart Diagrams, Sequence Diagrams and Collaboration Diagrams.