SUMMARY:

• 7+ years of end - end Business Analysis experience in the IT and product development. Expertise in full software life-cycle implementation, upgrades, production support, rollout and enhancement from business analysis, cut-over and migration, go-live assistance till post- implementation support.
• Functional business knowledge of compliance functions, regulatory compliance, Client due diligence and KYC. As a Business Analyst made successful use of the opportunity to become part of requirement elicitation, client management and negotiations.
• 8+ years of experience as Business Analyst/Product Owner with agile, scrum and Product Management skills and have efficiently managed complex IT.
• Proficient in agile and scrum.
• Excels at working with subject-matter experts to gather information, identify relevant data and audiences.
• Interact with clients to determine solution specifications.
• Familiar with debugging projects in IDE's like Android studio, IntelliJ and eclipse.
• Proficient in using MS tools.
• Involved in JAD sessions for business requirement gathering.
• Key activities includes planning, estimating, determining functional architecture, writing functional design specifications, managing customer account relationships and providing support.
• Expert in gathering business requirements, performing the gap analysis between goals and existing procedures/skill sets and designing process to increase productivity and reduce costs.
• Planned and conducted requirements elicitation meetings with the business to collect functional and non-functional requirements relating to client's Salesforce technology enhancement and initiatives.
• Conducted brainstorming sessions with the development team to actively involve them during the requirements stage level analysis.
• Assisted in designing and creation of material and conducted internal sessions for business users on Salesforce technology functionalities.
• Involved and contributed to converting the requirements into effective business design
• Expertise in Business Process Analysis which includes Agile Business Analysis with strong functional documentation skills.
• Strong interpersonal skills, highly adapt at diplomatically facilitating discussions and negotiations with Clients
• Provide two-way communications between the customer and the extended project team.
• Consult with customers on functional related aspects of design, project delivery and support.
• Plan, schedule, and coordinate activities related to system development projects.
• Recognized project management skills, consistently deliver complex, large-scale projects on time and within budget.

TECHNICAL SKILLS:

Microsoft Tools: Ms Word, Excel, Visio and Power point

Business Tools: Trello, One note, Atlassian Jira, Version one and Share point

Browsers: Chrome, Firefox and Safari

Platform: Windows, Mac OS, Opera

Methodologies and Frame work: Agile and Scrum

Project management tools: Trello, Smartsheet and one note

PROFESSIONAL EXPERIENCE:

Confidential, Atlanta, GA

Business Analyst/Sales force

Responsibilities:

• Working with stakeholders to create specifications and identify business requirements for systems and solutions to meet business needs.
• Articulate the product strategy and direction with Agile and roadmap creation of incoming gifts received from various foundations, organizations, and public.
• Elicited user requirements by conducting brainstorming sessions, JAD sessions and one on one process requirement gathering process.
• Gather and development of Functional Requirements Documentation. Capturing detailed scope of work including workflows and known data elements understood by the business units.
• Defines, analyzes and proposes business solutions in agile based on the business needs.
• Review/validate test plans, ensuring that the end result meets the specified business requirements.
• Created new custom objects, assigned fields, designed page layouts, custom tabs and components.
• Outlined the organization hierarchy and created profiles, roles accordingly in Salesforce; worked on visibility and security settings around them as required by the business.
• Designed different custom dashboards for various user groups based on their business functionalities and needs.
• Created and deployed several reports for different user profiles based on the need in the organization.
• Coordinated with the team on building project analysis reports of the funds received from various clients, organizations that helped other teams to design their plan of action to approach clients as per their sprints schedule.
• Worked closely with global product teams to align roadmaps and deliver solutions/ideas to create various events/programs which helped to increase funding.
• Created Product Backlog, Sprint Backlog and managed User stories.
• Conduct business analysis by working with end users to identify system, operational requirements.
• Validate and ensure that the proposed solution meets the stakeholders’ needs.
• Participate in the development process or other steps of the product lifecycle.
• Hands on Project Management tools like Trello.
• Serve as a key resource by providing input into the development of new feature/release.
• Conduct business requirements review with stakeholders and documents the acceptance of those requirements.
• Work with customers on functional aspects of project delivery and support.
• Distribute business requirements to Project Managers and Technology SME for review and approval. Update requirements documentation and manage SharePoint Repository as needed.

Confidential, Alpharetta,GA

Senior Business Analyst

Responsibilities:

• Working with stakeholders to create specifications and identify business requirements for systems and solutions to meet business needs.
• Responsible for gathering Business Requirements from the Business Process Leaders and translated them to Functional Requirements.
• Elicit user requirements by conducting brainstorming sessions, JAD sessions, and one on one process requirement gathering process.
• Defines analysis and proposes business solutions in agile based on the business needs.
• Review/validate test plans, ensuring that the end result meets the specified business requirements.
• Created Product Backlog, Sprint Backlogs and managed user stories.
• Works closely with the customer, Project Manager, Development Team, and analysts to develop assessments and project phasing.
• Works with business SMEs, Delivery teams in gathering the requirements & documents in line with agile methodology.
• Involved in creating the business requirement documents, functional requirement documents and deliverable documents for the teams.
• Preparation of Business Requirement Documents (BRD) including GAP Analysis with client requirements. Successful usage of PM tools like trello, one note, and smart sheets for documentation.
• Conducted JAD sessions with development and other IT teams to define the requirement and supported the developers.
• Participated and contributed in daily Scrums, Sprint meeting and Sprint review meetings. Also driving all the grooming sessions, sprint planning, daily scrum and retrospective meetings.
• Analyzed market research to develop product strategy and product roadmap.
• Distribute and manage user stories for developers, and lead Sprint planning sessions.
• Review acceptance criteria with team members and make necessary updates using supporting documentation.
• Planned and managed product releases. Involved in product management, client engagement, and customer handling activities
• Preparing Functional Requirement Specifications and Business Requirement Specifications
• Develop business relationships and integrate project activities with project team members, primarily QA and Software Developers, to ensure successful implementation and support of projects.
• Coordinated and prioritized outstanding defects and system requests based on business requirements. Involved in the preparation of weekly, monthly, and quarterly reports on established metrics.

Confidential

Business Analyst/MIS Analyst

Responsibilities:

• Generating KPI reports for Clients across all the regions and assisting them in understanding the KPI metrics.
• Served as primary liaison between client stakeholders, and cross- functional scrum team and responsible for determining what to build, when to build, and how to build it.
• Interfaced with different business groups, end users, subject matter experts and conducted JAD sessions to gather business requirements prepare and update business requirement documents (BRD) and functional requirement documents (FRD).
• Used PM tool Trello and one note for the user case management and to manage projects and tas Experience working with cross functional teams, managing requirements of internal and external stakeholders.
• Worked closely with the development teams of EMEA and US to ensure project timelines are met.
• Interacting and maintaining good relationships with business stakeholders (business users, change management resources, developers, testing, and teams) Executing the project by using Agile methodology.
• Track KPIs and keep all stakeholders engaged throughout the product lifecycle with the key information.
• Analyzed functional requirements, provide effort estimates, risks and impact analysis, generated status and forecasts reports.
• Managed product backlog and prioritized features for development based on user need, business impact and technical effort.
• Excellent documentation experience in preparing user manuals, presentations and provide end user .
• Proven leadership and team management skills and onshore (Business team) and internal teams’ coordination.
• Involved in extraction and preparing of various report by using BI tool SAP Business Warehouse.
• Have strong knowledge on CRM, SharePoint and SAP business warehouse.
• Good in problem analysis and problem solving.
• Negotiated with stakeholders across all levels of the business to balance needs and align on scope.
• Capture and document existing software development process and procedures analyzing business practices that worked and those that were inefficient to the overall business goals and objectives.
• Managed, maintained, and documented business requirements from the business stakeholders acting as the liaison between developers and the product owner on a daily basis.
• Preparation of Various dashboards and Adhoc reports as per the requirements of the Client
• Actively maintained change process documentation.
• Have strong business domain knowledge along with handling the stake holders and clients.
• Responsible for preparing various KPI reports globally and publishing on the client portal as per the timeliness.
• Managed product backlog.
• Working with the Leadership team on various metrics in Key performance Indicators.
• Handled EMEA region, North America and Asia Pacific clients.
• Involved in product management, client engagement, customer support activities.

Confidential

Business Analyst

Responsibilities:

• Documenting business process requirements as per the client needs.
• Key contributor in people and asset development - application to reduce redundant work, authored KT documents for applications, trained team members, contributed in lessons learned.
• Conduct business analysis by working with end users to identify system, operational requirements.
• Gather, document, and analyze data and information; develop and execute materials and activities to high-level operators.
• Prioritize and manage projects and initiatives in accordance with the requirements of business needs.
• Delegate project roles and managed deadlines.
• Acquired knowledge in Sprint review and release processes.
• Assessing current business processes, procedures and business rules.
• Analyzing the raw data gathered from Business Users, applying the appropriate tools and techniques to create meaningful results
• Understood requirement and project flow.
• Preparing Functional Requirement Specifications and Business Requirement Specifications.
• Working with the Leadership team on various metrics in Key performance Indicators.