SUMMARY

• Versatile, result - oriented Senior Business Analyst/Business System Analyst with experience in various domains including telecommunication, mortgage, and government consulting service industries.
• Experience in all aspects of Software Development Life Cycle (SDLC) including planning, analysis, design, development, testing, and production release. Agile-Scrum, and Waterfall development environment.
• Experience working with Salesforce CRM with knowledge of Sales and Service Cloudfeatures
• Experience in leading product grooming sessions, product backlog refinement, leading Confidential ceremonies, planning and conducting testing and other functional related activities.
• Strong knowledge of RDBMS, Database design, and developing SQL query for data analysis and data validation.
• Knowledge in CMMI, GDP, RDBMS, and QA principles.
• Strong working knowledge of agile lifecycle management tools JIRA and Confluence
• Enjoys working collaboratively with clients, subject matter experts, testers, developers, and business owners in developing new and maintaining existing systems.
• Strong written and oral communication skills, with the capability to present and articulate complex concepts

TECHNICAL SKILLS

Documentation: BRS, SRS FRS, Product Backlog Refinement, Use Case Business Process Mapping, Test Plan, Test Cases, Traceability Matrix, Gap Analysis, Workflow Analysis, Risk Analysis

Programming Language: JAVA, SQL, HTML, CSS, Python

Application: Salesforce, SharePoint, Confluence

Databases: SQL Server, Oracle

Modeling Tools: MS Visio, Drawio, MIRO

508 Compliance Tools: JAWS, WAVE

Database Development Tools: SQL Plus, SQL Developer

Requirement Management Tools: JIRA, SharePoint, Confluence

PROFESSIONAL EXPERIENCE

Confidential, Arlington, VA

Sr. Agile Business Analyst/Consultant

Responsibilities:

• Work closely with the Product Owner to evaluate features, write effective User Stories, and define detailed acceptance criteria.
• Work with the product owner and users to determine the operational objectives of business needs and elicit requirements.
• Analyze complex business processes into clear and actionable User Stories with thorough acceptance criteria.
• Develop mockup screen, business process flow diagram, and use case activity diagram for development
• Manage the product backlog and define scope with the development team using JIRA.
• Assist with User Acceptance Testing (UAT), developing and maintaining quality procedures, and ensuring that appropriate documentations are in place.
• Serve as the liaison to facilitate communication between the client and technical teams.
• Translate the client's business needs into technical requirements document for development and testing
• Provide product support, track critical issues, perform root cause analysis, and work with technical resources and business users to resolve issues.
• Work closely with developers and testers to prioritize any bugs that are found through the QA and UAT process.
• Analyze and identify problems, research alternatives, create presentations, test to confirm, and implement solutions for definedbusinessprocesses.
• Assist in Regression testing, and User Acceptance Testing.
• Mange user story, Confidential and report bugs/issues using JIRA
• Assist the Product Owner with user story prioritization before the Confidential planning meeting.
• Perform demos for the stakeholders of new functionality that was created in the current Confidential .

Confidential, Chantilly, VA

Business System Analyst

Responsibilities:

• Analyzed business strategy and user needs, documented business processes, and translated business objectives into proper system requirement specifications.
• Participated and conducted JAD sessions for requirement gathering.
• Worked with a testing 1 team to assist in developing Test Plans and Test Scenarios.
• Used SharePoint to ensure all team members have easy access to all created documents.
• Elicited information from end-users and senior management to display requirements in a format that allowed for easy review, approval, and implementation.
• Wrote SQL queries to extract data from the database for Backend Testing.
• Documented Business Scripts after understanding the system thoroughly and translating them to the developers to help in corporate the current system features into the future system.
• Created and verified user stories and use case specifications with activity and state diagrams.
• Worked closely with the QA team and Developers to clarify and understand functionality, resolve issues and provide feedback to identify defects.
• Participated in the team meetings to discuss issues flagged by the Quality Assurance (QA) testing team and provided appropriate feedback from the requirements perspective.

Confidential, Reston, VA

Application Support Analyst/Test Associate

Responsibilities:

• Assisted users with all issues ranging from creating accounts and password issues to resolving full system outages.
• Involved in Monthly update testing.
• Analyzed requirements to validate the quality of the requirement.
• Performed Backend Testing by extensively using SQL queries to verify the integrity of the database.
• Participated in weekly meetings with the management team and walkthroughs.
• Coordinated software defect tracking efforts to ensure satisfactory defect resolution.
• Performed execution of Test Cases manually to verify the expected results.
• Developed & executed Test Scenarios for User Acceptance Testing.
• Worked closely with Software Developers to isolate, track, and troubleshoot defects.
• Created Test Cases, executed and recorded results of test cases using JIRA.