SUMMARY

• 8+ years’ experience as a Business Analyst in Insurance includes Personal Property Casualty and Commercial Automobile Product knowledge, Reinsurance for Commercial Property Casualty, Group and Life Insurance Systems.
• Experience in Property & Casualty with solid understanding of Business Requirements Gathering, Evaluating Data Sources, Translating Requirements into Specifications, Application Design.
• Extensive experience in conducting Market Research, Feasibility Studies, Data Analyses, Data Mapping Gap Analyses, Risk Identification, Risk Assessment, Risks Analyses, and Risk management.
• Solid understanding of business intelligence BI dashboard tools such as OBIEE.
• Experience in development methodologies like RUP, SDLC, AGILE, SCRUM and Waterfall.
• Expert in commercial Property and Casualty and Personal Lines Insurance experience with national carriers.
• In Depth understanding of the AS - IS and TO-BE business processes and experience in converting these requirements into technical specifications for preparing test plans.
• Knowledge of RDBMS, development platform and languages, web design.
• Experience in conducting Joint Application Development JAD sessions and White Board Sessions with end-users, Subject Matter Expert SMEs team, Architects and design group development and QA team for project meetings, walkthroughs, and customer interviews commensurate with excellent communication skills.
• Experience in facilitating Joint Requirement Planning JRP sessions with Business User Groups, conducting Joint Application Development JAD sessions with IT Groups and Conflict Management with Project team members.
• Good knowledge of Web Services, SOAP programming, WSDL, XML technologies DTD, SAX, and XSLT.
• Expert in the Property, Casualty, Annuities, Disability, and Supplemental Insurance policies include administration, sales, customization, claims, pensions, and CMS.
• In depth knowledge Rational Unified Process RUP methodology, Use Cases, Software Development Life Cycle SDLC processes, Object Oriented Analysis and Design OOA/D.
• Facilitated Change Management across entire process from Project conceptualization to Testing through Project Delivery, Software Development and Implementation Management in diverse Business and Technical Environments.
• Extensive experience in Testing, Manual and Automated using tools Win Runner, Load Runner, Quick Test Pro, Test Director, Rational Robot or Web and Client/Server Applications Mainframes.
• Extensive experience in developing Use Cases, creating Screen Mockups, conducting Gap Analysis and Impact Analysis, SWOT analysis, Cost Benefit Analysis, Risk Analysis.
• Experience in performing Gap Analysis and SWOT Analysis thereby efficiently bridging the variance between the business requirements and system capabilities.
• Proficient in Requirements Gathering, Surveys/Questionnaire Development, Business Requirement Documents (BRD), Functional Requirement Specifications/Documents (FRS/FRD).
• Extensively experienced at convening Joint Requirement Planning (JRP) sessions with Business User Groups, conducting Joint Application Development (JAD) sessions with IT Groups, and Conflict Management.
• Demonstrated experience in conducting User Acceptance Testing (UAT) and documenting test cases in both personal commercial line of property and casualty insurance.
• Expertise and hands on experience of migrating and upgrading insurance suite solutions to Guidewire solutions as well as integrating third party solutions to Guidewire solutions.
• Involved in Test Planning, Test Preparation, Test Execution, Issue Resolution and Report Generation to assure that all aspects of a Project are in Compliance with the Business Requirements.
• Actively participating in Postproduction Validation (PPV), production support, and handling of issues.
• Strong experience in conducting User Acceptance Testing UAT and documentation of Test Cases.
• Expertise in designing and developing Test Plans and Test Scripts.

PROFESSIONAL EXPERIENCE

Business Analyst

Confidential - Chicago, IL

Responsibilities:

• Worked with SMEs of each of the legacy system involved to understand each system's functionality.
• Involved in requirement gathering meetings and created User Stories.
• Involved in planning, organizing, and motivating agile project teams to achieve a high level of performance and quality in delivering project.
• Attended JAD sessions to understand the user requirements and business rules with SME's, Architects, Business Partners.
• Involved in Gap Analysis identifying the functional gap between AS-IS and TO-BE processes.
• Worked on translated business requirements into process model and workflows.
• Involved in creating Use Cases & develop use case diagrams to demonstrate functionality and interaction of system components.
• Worked extensively on configuration of Guidewire BillingCenter & Guidewire PolicyCenter.
• Worked on Guidewire BillingCenter Integrations & configuration User Stories.
• Played a key role in Review and approval project deliverable documents.
• Worked on Query log, SharePoint documents.
• Involved in the Scope, Schedule, Status reporting and Change Control process (managing scope within project constraints).
• Planned and Managed Risks; Handle Issues; Track action items, dependencies, and assumptions to closure.
• Involved in application development sessions and work with the development team during the development phase.
• Worked with QA, System implementation and rollout.
• Worked on User documentation, training, and Production Support.
• Involved in all assigned projects are completed within scope and on time as defined through the project charter.
• Analyzed complex information, data, and processes to support project definition and goal setting.
• Demonstrated strong leadership skills through collaboration with organizational, departmental and project team stakeholders.
• Communicate and collaborate with different teams such as Development team, Quality Assurance Team (QA), Business Users, Integration team, DBAs, IT Infrastructure Team.
• Involved in developing a positive and collaborative team atmosphere during all phases of project execution.
• Built and maintained relationships with internal leadership team and peers.
• Assisted in team development while holding teams accountable for their commitments, removing roadblocks to their work.
• Worked with QA team to understand testing scope and to complete test case creation.
• Participate in testing activities (like System Testing, Integration Testing, Regression Testing), including reviewing of test scenarios and scripts. Ensuring QA processes are implemented properly from a business point of view.

Business Analyst

Confidential - Madison, WI

Responsibilities:

• Gained knowledge of Personal and Commercial Auto including risk, Policy Sales, Policy Administration and Rating.
• Involved in gathering user and business requirements through surveys, prototyping, and observing from portfolio managers and UI (User Interface).
• Worked for Data Manipulation and Data Validation using SQL queries in a MS SQL Server 2008 environment. Worked on Commercial lines Property and Casualty Insurance including both policy and claim processing and reinsurance.
• Worked on successfully developing web applications that allow independent sales agents and underwriters for quoting, rating, processing, and tracking applications.
• Worked closely between Exstream Dialogue Developers, Data Managers, and Project Managers to ensure timely changes are met.
• Involved in gathering requirements for the XML bridge.
• Worked on requirements in MS - Word and using Test Director.
• Involved in Inception Phase and prepared Logical Data Models that contains set of diagrams and BRD (Business Requirement Documents) supporting documents containing the essential business elements, detail definitions, and descriptions of the relationships between the actors to analyze and document business data requirements.
• Worked on Reports from mainframe to Texts or MS Word and provided it to the test team.
• Involved in maintaining and filing the company reinsurance claims and providing a financial report to the management team.
• Involved in planning system requirements to Use Case, Use Case Scenario and Use Case Narrative using the UML (Unified modelling Language) methodologies.
• Worked on Use Case Diagrams, Activity Diagrams, Sequence Diagrams and ER Diagrams in MS Visio.
• Attended meetings with developers, System Analysts (SA) and testers to collaborate resource allocation and project completion using MS Project.
• Involved in developing a file of ACORD Forms used as the standards in all Property and Casualty markets, for both Personal and Commercial Lines of Business.
• Involved in managing project templates, use case project templates, requirement types and traceability relationships in RequisitePro.
• Used SQL for Data manipulation and data analysis.
• Worked with Quality Assurance Analyst in Automated and Manual Black box testing using Mercury's WinRunner.
• Involved in Business Process Mapping and performed AS-IS and TO BE analysis.
• Involved in identifying System flow diagrams using SDLC.
• Worked with Data Mapping between the data mart and the Source Systems.
• Involved in creating Mock-up forms in MS Access for better visualization and understanding of the software solution.
• Worked with the User Acceptance Testing (UAT) with Pega System Administrators and Business Users, documented any issues or defects and eventually got sign off from the right parties.
• Worked with Quality Assurance group to implement Test Cases in Test Director for stress testing and UAT (User Acceptance Testing).

Confidential - Baltimore, MD

Business Analyst

Responsibilities:

• Gathered high-level requirements for all the external projects in a release.
• Responsible for physical/logical data modeling metadata documentation user documentation and production specs.
• Performed requirements modeling and develop analysis diagrams, activity diagrams, sequence diagrams, state diagrams, data models, and use-case realizations using RUP tools in Agile.
• Created DTS and SSIS Packages to vendors in which records were loaded Daily, also to other data resources such as Excel, Access, flat file, and XML in order to Create and maintain a centralized data warehouse.
• Write and execute positive and negative test cases to ensure the data originating from the data warehouse Oracle dB is accurate through to the SQL dB in the applications.
• Performed extensive data modelling to differentiate between the OLTP and Data Warehouse data models.
• Involved in mentoring specific projects in application of the new SDLC based on the Agile Unified Process, especially from the project management, requirements, and architecture perspectives.
• Utilized Agile/ SCRUM and PMI methodologies to monitor, steer and develop project objectives.
• Completed the documentation of Claims Scenario's for the source system.
• Involved in formatting data stores and generate UML diagrams of logical and physical data.
• Worked extensively with MS Excel and MS access.
• Responsible for acting as a liaison with operational and financial management, systems support and sales to identify business opportunities.
• Designed and developed Use Cases, Activity Diagrams, Sequence Diagrams, OOD using UML.
• Responsible for gathering requirements from users in operations group and performing data mapping for the application, confirm and vacillating the requirement at time of BA testing.
• Facilitated and led JAD sessions aimed at functional requirement walkthroughs for all the impacting projects and updated the documents based on recommendations if any.
• Involved in developing messaging services using JMS using soap and integrated with MQ to DB.
• Used MS Visio for Process modeling and Business Process flow diagrams.
• Used MS Project to manage schedules, deadlines and resources and collaborate on the project.
• Worked with developers and designers of BPM System to make sure development understands business process and detailed technical requirements.
• Responsibility included modifications to a customer's mainframe system to support new product features or regulatory requirements and, in some cases, involved a system upgrade.
• Communicate with Customer Service on ACORD Forms design and other technical problems.
• Interacting with the developers on resolving the reported bugs and various technical issues.
• Assisted the QA team in designing the Test Plan and Test Cases for User Acceptance testing.

Confidential - East Greenwich, RI

Business Analyst

Responsibilities:

• Worked directly with business users to gather, document, and implement requirements to improve Marketing campaign delivery capabilities including enhancement project management.
• Accumulated system requirements from various departments through surveys and interviews.
• Involved in prioritizing the defects and writing business requirements to resolve them.
• Conducted JAD sessions with management, SME, vendors, users, and other stakeholders for open and pending issues.
• Planned and defined system requirements to Wire Frames with Use Case, Use Case Scenario and Use Case Narrative using the UML Unified Modeling Language methodologies.
• Created Use Case Diagrams, Activity Diagrams, Sequence Diagrams and ER Diagrams in MS Project.
• Part of team conducting logical data analysis and data modeling JAD sessions, communicated data-related standards.
• Working on understanding "as is" processes and helped to define "to be" processes to streamline the processes and make them more effective.
• Worked for a project to customize and integrate a Business Process Management BPM solution.
• Prepared requirements document for Commercial Auto, Inland Marine, Crime, Worker's Compensation, Umbrella, Business Owners Policy, Commercial Output Policy, and Commercial Property Package.
• Mapped all as-is business processes using BPMN standards on MS Visio.
• Involved in developing automated Test Scripts in Win Runner using Test Script Language TSL for Functional Testing, Regression Testing, Data Driven Testing, Usability Testing, and Verifying Specific content through using Checkpoints.
• Created and managed project templates, Use Case project templates, requirement types and traceability relationships in Requisite Pro.
• Involved in debugging and fixing several production issues. Created Struts actions which encapsulate business logic of the application.
• Worked extensively with MS Excel and MS access.
• Involved in Performance Measurement to develop measurable indicators that can be systematically tracked to assess progress made in achieving predetermined goals.
• Involved in developing and managing creation of product documentation to communicate features, benefits, positioning and impacts to different audiences and ensured that documentation deliverables from various groups are produced as needed.
• Involved and participated in introspective sprint review meetings with other agile team members.
• Involved in estimating burned down chart for measuring the progress of the project with stakeholders.
• Responsible for special projects requested by company management or reinsurance broker involving analyzing underwriting revenue and financial performance for companies’ reinsurance broker.

Confidential, Columbus, OH

Business Analyst

Responsibilities:

• Managed the output requirement project for various Life insurance products.
• Gathered business requirements through interviews, surveys, and observing from account managers and UI (User Interface) of the existing Portfolio Risk Management System.
• Conducted JAD sessions for communicating with Stakeholders and Project directors.
• Interacted closely with End users from Underwriting Claims teams and SMEs to understand and gather the business needs and requirements.
• Conducted Joint Requirements Planning (JRP) sessions with management, SME’s (Subject Matter Expertise), vendors, users, and other stakeholders for open and pending issues to develop specifications.
• Prepared requirements document for Commercial Auto, Inland Marine, Crime, Worker's Compensation, Umbrella, Business Owners Policy, Commercial Output Policy, and Commercial Property Package.
• Correspondence included solicitation letters, financial transaction confirmations, and quarterly.
• Used Unified Modeling Language UML for process modeling and use cases.
• Coordinated participation and sign-off of various business partners and customers.
• Generated XML documents using the XML Output Stage.
• Interfaced between Business new product builders and System platform builders.
• Worked with systems area to translate business needs into system requirements.
• Worked in mainframe environment and used SQL to query various reporting databases.
• Involved in Joint Application Development (JAD) sessions with the IT Group.
• Created process flowcharts for various issues in Billing Center functionality and help perform gap analysis.
• Conducted Agile Scrum Meetings to review the day-to-day progress when Scrum Master is out of office.
• Worked with the Billing Representatives team on various customizations on the Billing Screen.
• Made sure the test cases and test process guarantee accountability to business and systems requirements.
• Involved in the testing phase right from the Unit testing to the User Acceptance testing.
• Used SDLC System Development Life Cycle methodologies like the RUP and the waterfall.
• Use Cases and other Process Flow Models were designed using Visio and Rational Rose.