SUMMARY

• 7+ years of IT experience as a Senior Business/System Analyst in different domain.
• Comprehensive knowledge and experience in all aspects of the Software Development Life Cycle (SDLC), which includes Gathering Requirements, Analysis, Design, Development, Testing and Implementation.
• Strong knowledge of all phases in Software development life cycle (SDLC) including Waterfall, Agile/Scrum/SAFe.
• Experienced in SDLC, Scrum, Agile and Sprints and worked on Planning, Grooming, Retrospectives and other Scrum activities.
• Extensively used JIRA, Confluence to gather and document Integration requirements and maintained backlogs.
• Facilitated joint requirements planning sessions, Story Board, Brain storming sessions with users to collect requirement.
• Worked various documents including the Software Requirement specifications (SRS), Use Case Specifications, Functional Specifications (FSD) and Systems Design Specification (SDS).
• Conducted Daily Scrum meeting, Planning Sessions, Backlog updates, User Stories updates, Continuous Integration, Continuous testing.
• Results - oriented Joint Application Development (JAD) Facilitator and meetings coordinator with excellent interpersonal skills.
• Developed detailed Use cases and User Interface specifications for the features implemented, Prepared Activity Diagrams (UMLs) as a part of Use Case Specifications in MS Visio.
• Created sample wireframes and UI mockups to make system better understood by business and Technology Teams.
• Performed Gap Analysis to check the compatibility of the existing system infrastructure with the new business requirements.
• Experienced in creating Test Cases, Test Plan, and Test Data. Performed User Acceptance Testing (UAT) working with team members.
• Proficient in MS PowerPoint and Microsoft Excel (Pivot Tables, Vlookup, Hlookup, VBA, etc.)
• Responsible for identifying and managing data elements, requirements scope, risks and issues.
• Experience working in back end tester by writing SQL Queries.
• Good knowledge of Data Warehousing concepts, Relational Modeling (ER), Dimensional Modeling, Database design, Star and Snowflake schemas.
• Excellent experience in performing Business Analyst duties in gathering and documenting Web Based CRM systems and mocking up UI’s.
• Expert in tracking and managing the requirements using requirements traceability matrix (RTM) that controls numerous artifacts produced by the teams across the deliverables for a project.
• Strong analytical and problem solving skills, capable of addressing relevant facts and recommending solutions.
• Excellent meetings facilitator with excellent inter-personal and conflict resolving skills.

TECHNICAL SKILLS

Methodology: RUP, Agile (Scrum/SAfe), Waterfall

Management Tools: JIRA, Confluence, Rational Rose, MS Visio, MS Office (Word, Excel, Power Point, Outlook)

Languages: SQL, PL/SQL, T-SQL

Web Technologies: HTML, XML, JSON

Testing Tools: TFS, ALM, JIRA

Database: Oracle Toad, MS SQL Server

Operating Systems: Windows, Linux, UNIX

Project Management: MS Project

PROFESSIONAL EXPERIENCE

Confidential, Mineola, NY

Business System Analyst

Responsibilities:

• Worked in Agile/Scrum and Scaled Agile Framework (SAFe).
• Used Scaled Agile (SAFe) methodologies with the development team, involved in sprint planning, sprint review, sprint grooming, and retrospectives.
• Involved in PI Planning (Program Increment Planning) to identify the business requirement and prioritize the work process based on business values, also gathering knowledge of inter team dependencies and cross functional work management.
• Created Epics, Features, User Stories, and Tasks in Jira.
• Owned Sprint Backlog as well as Product backlog for defining stories and prioritizing the team Backlog so as to streamline the execution of program priorities, while maintaining conceptual and technical integrity of the features or components the team is responsible for.
• Represented the customer with the ability to prioritize tradeoffs, clarify requirements, and worked to drive user stories to acceptance throughout the Agile software development lifecycle.
• Conducted mass user interviews with application user representatives and SMEs.
• Worked as a liaison between stakeholders and corporate staff and between IT and business units.
• Documented Detail Business Requirements Successfully used Agile/Scrum Method for gathering requirements and facilitated user stories workshop.
• Participated in writingdata mappingdocuments and performedgap analysison the systems.
• Created/Updated the user stories based on the requirement in the JIRA/Confluence. Updated mock up screens as per requirements update/change.
• Integrated Guidewire Policy Center and Guidewire Claim Center to Mainframe application for database conversion.
• Business Requirements documentation for building UI for viewing data through Guidewire Policy Center Billing Center, and Claim Center.
• Developed Web Services to communicate to other modules using XML based SOAP.
• Designed and delivered various SOAP/RESTAPIcalls to ensure it fits into customer's use case.
• Reviewed RFP responses and estimates from multiple vendors offering Policy Admin (PAS), Claims & Billing modules in support of accounting, claims and underwriting departments.
• Worked on CRM application in developing and introducing new features and capabilities by analyzing information needs and functional requirements to createBusinessRequirement Document (BRD), Functional Requirement Document (FRD) and Use Case Document.
• Implemented Traceability Matrix and User Requirement Specification Document and verified the functionality coverage.
• Performed data analysis and data profiling using complex SQL queries on various database systems.

Confidential, Lincoln, RI

Business System Analyst

Responsibilities:

• Analyzed operating procedures and policies on an ongoing basis and recommend and implement improvement plans where appropriate.
• Supported agile team on the best way to refine backlog and estimate User Stories in JIRA/Confluence.
• Participated in and lead SCRUM ceremonies as Product Owner and as Acting Scrum Master: Release Planning, Sprint Planning, Daily Standup, Backlog Refinement, Scrum of Scrums, Sprint Review/Demos, Retrospectives
• Utilized JIRA to create user stories, Rally to manage the Project Task.
• Analysis and experience in web application development of Guidewire PolicyCenter providing more efficient process flows.
• Developed and introducef new features and capabilities in CRM application by analyzing information needs and functional requirements to deliver needed artifacts such asBusinessRequirement Document (BRD), Functional Requirement Document (FRD) and Use Case Document.
• Gathered detailed requirements from the High-Level Requirements for the enhancement of Custom CRM application and Web portal applications.
• Developed a file of ACORD Forms used as the standards in all Property and Casualty markets, for both Personal and Commercial Lines of Business.
• Performed Web analytics (Adobe Site Catalyst) requirements, analysis, implementation, testing and on-going support of web quality analytic tools to improve site quality, availability and search ranking.
• Interviewed business users in detail and recorded the functional, business, AEM specific requirements and converted into user stories.
• Worked on solution architecture and API interaction points.
• Responsible to create Soap UI designs, Soap UI mock-ups and write business rules based on that for IT and QA.
• Extensively worked with Underwriting, Worker’s Compensation, Billing and claims in Life insurance.
• Wrote user stories for Business Process Flow, System Integration Testing based on the Configuration requirements of Guidewire Policy Center for Personal Auto LOB.
• Worked on Integrating the Guidewire Policy Center with Guidewire Claim Center Systems and Billing System.
• Worked on Claim Center in Guidewire to implement or integrate the software based on business needs.
• Gathered proper business requirements and conducted JAD sessions with the client, created required Use Cases, activity Diagrams, Functional Specifications using MS Visio.
• Created test plan and test criteria for User Acceptance testing (UAT) and System integration testing (SIT).
• Processing of New Business, Renewal, Cancellation, Reinstatement, Billing for various lines of business (Fire, Auto, and Commercial).
• Created Requirement Traceability Matrix (RTM) in Rational Requisite Pro from functional specifications. Broadly worked in an agile environment.
• Prepared requirements document for Commercial Auto, Worker's Compensation, Umbrella, and Commercial Property Package.
• Analysed system requirements and developed detailed test plan for testing.
• Tracked and reported defects using ALM/Quality Center.
• Developed test scenarios, test plan, test conditions and test cases to be used in testing based onbusinessrequirements, technical specifications.

Confidential, Roanoke, VA

Business Analyst

Responsibilities:

• Facilitated and participated in Agile (Scrum) rituals including,productbacklog release, backlog stand-ups, and sprint planning, release planning, Iteration sprint review and retrospectives and communicated decisions and issues through Confluence.
• Conducted one on one meeting with Product Owner to create User Stories and determine the Acceptance Criteria and update to Product Backlog.
• Performed requirement gathering using both formal and informal sessions through interviews, NetMeeting, questionnaire, video conferencing, JAD sessions and conference calls.
• Performed requirement analysis by gathering both functional and nonfunctional requirements based on interactions with the Users.
• Assessed and documented the flaws in the existing AS-IS system and made clear recommendations ofBusinessProcess
• Automation and incorporated them in the future TO-BE system design to perform Gap Analysis.
• Created Screen Mockup, Wireframes and screenshots for the application to easily communicate it to the users, developers, and testers.
• Included in creating and recording Business situations from first notification of loss through settlement as indicated by Guidewire Claim Center work process.
• Facilitated in the documentation of product model using Guidewire template to accumulate information on pre-qualification, coverage’s, conditions, exclusions, modifiers and schedule rate factor.
• Provided customer service and support for Property and Casualty risk management needs.
• Developed Business Request Documents for Policy Administration and Claims.
• Gathered and documented business requirements for theGuidewireClaim Center claims management system.
• Worked on risk reporting requirement for commercial casualty lines of business, product liability, and CGL package and pollution legal liability.
• Centralized the policy creation by integrating Guidewire Policy Center with Guidewire Claim Center Systems, Billing System and other system supporting operations.
• Developed test scenarios forhomeowners and automobileincorporating differentrating factorfor different statues.
• Transferred Claim Center andGuidewireplatform knowledge to the customer staff andconsultants in a mentoring role.
• Wrote Business Cases for the Stakeholders to understand the functioning of the new Underwriting System.
• Developed various UML Diagrams such as Timing diagrams,businessflow diagrams, Activity diagrams and Sequence diagrams using MS Visio so that developers and other stakeholders can understand thebusinessprocess.

Confidential, Atlanta, GA

Business System Analyst

Responsibilities:

• Involved in business analysis and project management, coordinating between the team members, addressing budget issues and creating test plans according to the business requirements.
• Maintained Functional Requirements Documents (FRD) for the Tellers functions & Operations Management applications ensuring that they are current.
• Worked on gathering Business Requirements to develop application to enter the paper loans
• Reviewed extensive SQL Queries with complex multi-table joins and nested queries.
• Wrote SQL Queries to gather data from these MS Access Tables.
• Worked with the project manager for planning and organizing the project activities, and in communicating with Payment processors, Processor Supervisors & Operations manager and stakeholders of the project.
• Met with various groups, including Processors Team, Cash Supervisor & Operations Manager, for requirements gathering in definition Stage.
• Used TRACK, Quality center, Red mine, JIRA tools for defect reporting and tracking.
• Interviewed Money Market Fund Managers and analyses business requirements on thinkFolio application
• Working with clients to implement AML/KYC based systems, which includes the defining business requirements, functional requirements, and detection rules for the institution's transaction monitoring, Customer Due Diligence (CDD), and watch list screening systems
• Experience working with Agile/Scrum Methodology, Waterfall and Rational Unified process in Software Development Lifecycle.
• Extensively used SQL statements to query the Oracle Database for Data Validation and Data Integrity
• Executed SQL statements to check if the data integrity has been maintained.
• Studied and analyzed risks associated with fixed income investment performance, including inflation risk, interest rate risk, currency risk, default risk, and liquidity risk.
• Create internal reports using Dashboard and basic SQL queries in the tool to track activities of the teams.
• Performed Back-end Testing using PL/SQL for Database Validation