SUMMARY

• 6 years of BA and IT experience across project life cycle (Analysis, Design, Development, Testing, Deployment and Documentation) with in - depth financial knowledge across Healthcare, Banking (loans, credit cards etc).
• Thorough understanding of SDLC methodologies from traditional Waterfall to Agile/Scrum
• Experience in organizing and facilitating joint application development (JAD) sessions, interviews with user(s), subject matter experts (SME’s) and business stakeholders.
• Excellent skills in Business Analysis, Object Oriented Analysis, Data Analysis and Requirement Analysis.
• Proficient in producing Business Requirement Development (BRD), Functional Requirement Document (FRD) across the deliverables of a project.
• Exposed in using UML for Business Process Modeling, Use Cases, Data Flow Diagrams and documenting them using Microsoft Visio.
• Good understanding in managing key stakeholders and risk identification by utilizing RACI charts during requirement elicitation and project planning.
• Conducted User Acceptance Testing UAT, by creating test cases in Rally for the testing team and stakeholders to deliver the end product after every sprint.
• Conducted sessions with end users/clients to gather business requirements and translating the same to the development teams.
• Providing traceability across the project by analysis and review of existing test cases in Rally and share the traceability by creating documentation and training materials.
• Well versed in conducting GAP analysis, SWOT analysis, Impact analysis, Cost benefit analysis, Risk analysis.
• Strong knowledge of Scrum Values, Scrum Team, Scrum Events (sprint planning, daily meeting, review and retrospective).
• Extensive experience in creating Scrum Artifacts (Product backlog, sprint backlog, Burnup & Burndown charts and Team velocity).
• Good interpersonal and communication skills, ability to work in a diverse environment and highly desired to learn client’sbusinessrequirements.

TECHNICAL SKILLS

Methodologies: Agile, Scrum, RUP, Waterfall

Front-End Tools: MS Excel, MS Office, MS Project

Bug Tracking Tools: Rational Clear Case, Jira, CA Rally, TFS

Modeling Tools: Rational Rose, MS Visio

Project Management Tools: MS Visio, MS Project, Share Point 2010, Version One

Languages: UML, XML, HTML, SQL C, C++, JAVA

Databases: IBM Mainframe, Oracle 12, FACETS, SQL Server, PL/SQL

Web Services: XML, XSD, JSON

Testing Tools: Quality Care, HP ALM, HP Mercury Quality Center, Quick Test pro, SOAP UI, Log defects

PROFESSIONAL EXPERIENCE

Confidential, Richardson, TX

Technical Business Analyst

Responsibilities:

• Analyzed business requirements and developed documentation for business critical systems.
• Determined stakeholders based on the stakeholder analysis and conducted requirement-gathering sessions to capture the business needs.
• Documented current business processes to assess and develop business requirements for future system. Ensuring smooth and timely implementation of business application enhancements.
• Identified improvements in current processes and potential new opportunities for enhancements
• Developed business requirements and further decomposed into functional specs using use case scenarios and otherbusinessprocess models.Used MS Visio to create Use Cases and Process flow Diagrams.
• Performed business research to identify gaps between current state and future state
• Worked as a liaison among stakeholders both business and IT side in order to elicit, analyze, communicate and validate requirements for changes to business processes.
• Assisted project manager in creating the roadmaps, worked closely with product team on strategic product roadmap definition that includes team’s short and mid-term goals.
• Created backlog with the hierarchy as Capabilities > Epics > Features > User stories in the tool JIRA
• Wrotebusinessand technical epics, user stories with robust acceptance criteria
• Worked closely with Business Architects and I.T in documenting functional and non-functional requirements
• Monitored the development process to identify whether the requirements are rightly implemented or not. Validated technical designs created by system analysts against functional specifications.
• Collaborated with testing teams for running detailed UAT tests before rollout.
• Accomplished experience through whole SDLC from requirement analysis till deployment.
• Knowledge on application domain.

Confidential, Dayton, OH

Business Analyst

Responsibilities:

• Gathered legacy business requirements through interviews customer service representatives (CSRs), customer relationship representatives (CRRs), prepared questionnaires, and identified limitations in the current system and GAPS in the proposed system.
• Performed extensive data modelling to differentiate between the OLTP and Data Warehouse data models.
• Used rational rose for creating the use cases diagrams, activity diagrams, class diagrams, and sequence diagrams, etc.
• Performed system testing of the claims processing systems (pricing rules, duplicate/limits validation, member eligibility, provider enrolment).
• Responsible for understanding the business process and the functional specifications of the entire web sales process that included underwriting, evaluation, enrolment, membership and billing, and the vendors business processes.
• Reviewed documents/templates to create BRD and implemented the RUP process, identified gap analysis and the AS-IS and TO-BE model.
• Met with various HMO, PPO, Medicaid/Medicare, and Tricare/Campus Representatives discussing benefits of contracts on behalf of facilities or appeals from denials and compliance issues.
• Created mapping documents, report mockups and modified existing report mockups and finalized for development.
• Created use cases, activity report, logical components to extract business process flows and workflows involved in the project using rational rose, UML and flow chart tools such as MS Visio.
• Collaborated with project manager to analyze change requests from business side to determine the change of scope and distribution of tasks between mainframe and business process models (BPM) development teams.
• Prepared business process models (BPM) that included modelling of all the activities of business from conceptual to procedural level.
• Presented the requirements to the development team and management in the form of mathematical business rules, scenarios and user stories.
• Created and maintained data model/architecture standards including master data management (MDM).

Environment: UNIX, .NET Framework, UML, Rational Rose, MS Project, MS Access, MS Visio, Sybase, SQL, Oracle, MS Office Suite

Confidential, Chandler, AZ

Business Analyst

Responsibilities:

• Involved in designing end to end agile methodology for the mobile and web based projects.
• Gathered business and technical requirements through interviews and brainstorming sessions with stakeholders, development Team, database administrators and services team.
• Documented all requirements gathered in JAD/JAR sessions into business requirement document (BRD) and technical requirement document (TRD)
• Developed detailed use cases, functional and non functional specifications using UML notations.
• Acted as a Scrum Master for the mobile and web enhancements projects, where some of the daily responsibilities include sprint management, organizing scrum meetings, allocating story points and creating release notes.Worked on MS SQL Server environment closely with the development, qa and architecture teams to create physical database designs.
• Developed use case models using rational rose to depict actor and use-cases in various business processes.
• Expert in excel and strong experience in data analysis, using pivot tables, formulas (v-lookup and others), data validation, conditional formatting, and graph and chart manipulation.
• Worked with UI team to create the user interface screenshots to be presented to the business.
• Examined, analyzed test plans, use case model, test procedures based on RUP methodology.
• Performed gap analysis for the modules in production, conducted feasibility studies and performed impact analysis for proposed enhancements.
• Created user interface document (UID), wireframes, and prototypes to help developing user interfaces.
• Assisted development teams in testing for bug fixes in the daily builds and turn around for immediate fixes.
• Worked very closely with developers and resolved any issues they have during development cycles and co-ordinate with business for any clarifications.
• Created weekly status reports for business to track the progress of the project and highlight any deviations from the proposed plan.
• Implemented SQL queries for qa testing and report /data validation. Created UAT test cases and assisted team in conducting uat tests.
• Worked with project manager and development leads in creating project plans and updating the daily tasks.
• Assisted testing teams in translating use cases to test cases. Also worked closely with testing lead in creating and validating test plans. Tracked all major and minor bug fixes through completion. Validated production reports and escalated production bugs for immediate fixes.
• Maintained and kept track of stakeholder's request for enhancements and changes using unified change management tool (UCM) such as rational clear quest and JIRA.

Environment: Windows XP/2000, MS SharePoint, MS SQL Server, RDBMS, MS Office Suite (Word, Excel, Power Point, Outlook), JIRA, Rational ClearQuest, MS Visio, Java, .NET, SQL server 2012, SQL, HTML, UML.

Confidential

Jr. Business Systems Analyst/SQL developer

Responsibilities:

• Served as a bridge between stakeholders and technical team members.
• Facilitated meetings and arranged JAD sessions with Business users for requirements gathering.
• Responsible for preparing Software Requirement Specifications (SRS) and Functional Requirement Specifications.
• Captured as-is state of existing process through Visio.
• Created use cases diagrams and activity diagrams.
• Helped In database management and implemented sql queries for retrieving data from database.
• Involved in creation of user Databases and managing security, created stored procedures.
• Involved in up gradation from MSSQL server 7.0 to 2000.
• Created views, SQL joins DTS packages and statements for applications.
• Help maintaining and integrating data through the database.
• Involved in identifying the dependencies and entities of customer data.
• Used SSRS for report generation.