SUMMARY

• Over twenty years’ experience in IT, and over 10 years as a Business Analyst, JAD Facilitator and Business Process Reengineering consultant.
• Salesforce Business Analyst/Administrator for the last three years.
• Gathered requirement for Integrating Salesforce with other system like Wynsure, GBFP, VUE, Hadoop etc.
• Highly experienced in translating and communicating high technical concepts to both technical personnel and non IT business users.
• Worked with various organization both in the private and government and adept in developing relationships/ partnerships with customers by responding to their needs.
• Worked independently in identifying and developing solutions.
• Worked on both Agile and SLDC projects.
• Gathered requirements for integration from various sources such as Salesforce, Wynsure, VUE, GBFP, Hadoop etc.
• Highly experienced in business process analysis (Use Cases and/or process flows) and mapping (Gap Analysis) techniques for Salesforce.
• Responsibilities include defining integration architecture, documenting technical requirements, and identifying success criteria.
• Customized page layouts for Opportunity, Contacts, and Accounts depending upon user roles, and groups.
• Involved in integrating web service with Salesforce.com to load Leads back and forth from Salesforce.com to Legacy and vice versa.
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.
• Responsible for creating Sharing rules among all the users in Different Roles and Subordinates.
• Responsible for creating Queues, Workflows rules and tasks to share and automate work to the users in the Queue.
• Excellent experience creating custom report types, complex reports and dashboards.
• Migrated from Classic to Lighting.
• Involved in end to end testing, unit testing, regression testing, integration testing and functional testing for various components delivered as part of the project.
• Skilled in organizing, prioritizing and followed complex and detailed technical and financial procedures.
• Experienced in mapping requirements to standard features and functions
• Expertise in SFDC configuration components like Profiles, Roles, Permission sets, FLS, OWD, Users, Custom settings, Validation rules, Page Layouts, Record types, Email alerts, Approvals, Workflows, Scheduler Jobs, Batch jobs, SOQL, Groups, Assignment rules, Labels, Static resources, Deployment, etc.
• Setting up permissions in Salesforce for security etc.
• Providing high quality, low defect rate and on - time deliverables and fixing the defects in given deadlines based on the priorities.
• Participating in design review meetings and preparing high level architecture design, solution design and technical design documents.
• Leading the team to work closely with sales team, business analysts and perform detailed analysis of business and technical requirements and to design the solution by customizing various standard objects of Salesforce.com (SFDC).
• Extensive experience in Case Tools, Data and Process Modeling, Data Analysis, Object Oriented Analysis, Joint Applications Design Sessions (JAD), Business Process Reengineering (BPR), Business Area Analysis (BAA), Use Case Analysis, Object Modeling, Quality Assurance Procedures and Guidelines,
• Innovative & adaptive communication skills. Motivated professional and a motivating leader.

TECHNICAL SKILLS

OPERATING SYSTEMS: Unix, Linux (different flavors of Linux - CentOS, Ubuntu, Kali Linux etc.), Microsoft (From NT to present Windows 2016 servers)

PRODUCTIVITY and CASE TOOLS: PowerPoint, Project Workbench, Microsoft Excel, all Clear, Word Perfect, Microsoft Word, Microsoft Project, Microsoft Access, Microsoft Outlook and Outlook Express, P Maintenance Workbench, Revolve, VISIO, Bizagi, Use Case Documentation, MS SharePoint, JIRA.

PROFESSIONAL EXPERIENCE

Confidential

Business Analyst

Responsibilities:

• Working on Wynsure health and life insurance projects.
• Working on Saleforce Insurance Sales portal as Business Analyst.
• Gathered requirements for integration of Salesforce with Wynsure application.
• Gathered requirements for integration of Salesforce with GBFP application.
• Gathered requirements for integration of Salesforce with VUE for Insurance Sales Agents commissions.
• Gathered requirements for integration of Salesforce with Data Lake Insurance Sales Agents.
• Gathered requirements for managing users, managing territories, setting up of Objects and Fields.
• Validated testing scripts for UAT each tabs and their contents on the Home, Chatter, Accounts, Contacts Cases, Reports, Dashboards etc.
• Assisting Agile project development based on Time-boxed approach for application development.
• Assisting Product Owner on creating and prioritizing product backlogs.
• Planning Sprints in conjunction to SLDC planning of other group(departments)
• Gathered requirements for integration - external data.
• Research, analyze, and define the business requirements for Standard, Census and AGI programs.
• Analyze Change Requests (CR) and Defects that arise during implementation of Wynsure and Salesforce solution for providing business requirements and expected behavior.
• Create Use-Cases for the new application based on the business requirements.
• Review and document the existing functionality in order to map the AS-IS Process for State’s eligibility system.
• Analyze, validate and resolve issues that arise in production environment.
• Assist the Project Manager in creating the Requirements Management Plan.
• Encouraged collaboration between the team and product owner and encouraged the team for self-organization to boost the efficiency and coordination.
• Worked on projects on creating and channelizing tasks from Help Desk to different group supervisors to assign them to the right Eligibility Workers.
• Worked with product owners and stake holders to prioritize the requirements for sprint.

Confidential

Business Analyst

Responsibilities:

• Research, analyze, and define the business requirements for Minnesota’s Health Insurance programs using IBM-Cúram HCR.
• Customizing from OOTB functionality by conducting Fit Gap analysis of the business requirements.
• Analyze Change Requests (CR) and Defects that arise during implementation of IBM-Cúram HCR solution for providing business requirements and expected behavior.
• Create Use-Cases for the new application based on the business requirements.
• Review and document the existing functionality in order to map the AS-IS Process for State’s eligibility system.
• Worked on Cúram workflow and rules in Cúram Child Services Modules.
• Worked on Non-MAGI application and product delivery in MMIS(Medicaid) services.
• Provide knowledge transition to the technical and QA team with the health care domain and state health insurance programs and their implementation.
• Analyze, validate and resolve issues that arise in production environment.
• Assist the Project Manager in creating the Requirements Management Plan.
• Provide knowledge transition to the project team on existing and new functionality.
• Prepare functional test cases for the new functionality.
• Completed requirements for pregnant women.
• Completed requirements for Auto Newborn.
• Completed requirements child adoption, legal status etc.
• Completed requirements for child foster care etc.
• Completed requirements for Death of a citizen.
• Completed requirements for a person turning 21.
• Completed requirements for a person changing address to a new county, change eligibility.

Environment: Cúram V6.2 - 6.05, SQL, Oracle, WebSphere.

Confidential

Business Analyst

Responsibilities:

• Designed the Citizen Portal online application and was responsible for implementation of Cúram intake application process.
• Responsible for fit-gap, requirement gathering, design for Life Events.
• Responsible for fit-gap, requirement gathering and design of CMS H79 Market Place Renewal and Re-verification.
• Completed requirements for Federally Facilitated Market - FedHub application intake and ingestion to SCDHHS environment
• Was responsible for writing test scenarios for Annual Review Phase 1 and 11.
• Was responsible for writing test scenarios for Denial Reasons for Phase 11.

Confidential

Consultant

Responsibilities:

• Evaluate and suggest the Architecture for Hadoop
• Evaluate and suggest the OS - considering RedHat Linux Enterprise edition and CentOS.
• Design a blueprint for Hadoop HA structure - Cloudera Manager, NameNodes, DataNodes etc.
• Developed Hadoop applications on AWS and Azure.
• Evaluate the best hardware and suggested the optimum number of servers keeping in mind the data needs for the present and for future expansion.
• Evaluate Cloudera Manager monitoring tool for the environment and also evaluate open source monitoring tools like Nagios and Ganglia.
• Designed and submitted a complete document on the architecture of Hadoop Environment.
• Built a proof of concept Hadoop virtual environment to evaluate the system on AWS
• Built a 50-data node environment.
• Getting each stakeholders view in designing Hadoop System.
• Evaluating the Operating systems that would fit into the organizations support system.
• Evaluation of every technical feature with various teams to design, support and maintain.
• After tough negotiations, taking into consideration all aspects of OS, Hadoop architecture, monitoring, security and legacy system - built a proof of concept system for the organization.
• Built a Cloudera based Hadoop architecture with 50 Node system.

Confidential, Mt. Laurel, NJ

SME Cúram Business Analyst

Responsibilities:

• Acted as a liaison between customer and technical solutions/support groups to identify business processes, systems, and product requirements.
• Conducted meeting with clients SMEs to assess key findings, acquire input, and confirm fit and approach.
• Researched, identified and developed solutions to problems.
• Analyzed business and user needs, and documented for Unemployment, Medicaid, Case Management (Cúram).
• Requirement gathered for process server to integrate Bank OLTP.
• Considers the business implications of the application of technology to the current business environment.
• Created screen mock-ups for new OOTB screens using Visio and also building the screen flows.