SUMMARY

• 8+ Years Professional Experience as Business Analyst in Retail, E - Commerce and Supply Chain Environments.
• Experience on Defining and documenting test plans, test cases and facilitated system and functional testing
• Expertise on Search Engine Marketing, Display Advertising, Webcasting, Social Media and different missions with broad information on CPC, CPM and CPA.
• Expert in helping build out a center of excellence within the Go-To-Market Practice excellence (e.g. Demand Generation & Digital Marketing, Customer Operations, Revenue Operations, Sales Enablement, etc..).
• Understanding of the Quote to Cash process (CPQ, Order Management, Billing, and CRM)
• Experience working on multiple cloud software, SaaS software, Q2C platforms involving CPQ, CLM, CRM, Billing or ERP enterprise
• Experience in creating business cases, practical/framework particulars, Use Case records, business measure models, information stream graphs, business measure planning, prerequisite examination,
• Proficient on OLAP shapes by preparing Facts and Dimensional tables through Dimensional Modeling in SSAS bundles.
• Expertise in product development of a proprietary EDI system enabling the integration of electronic invoicing with Billing Systems and Order fulfillment.
• Strong computer skills with ability to work extensively within the PIM and Microsoft Office.
• Solid Understanding in Digital Asset Management (DAM) and Web Content Management (WCM) using Adobe. AEM.
• Proficient on the user experience through improving the systems informational architecture and overhauling the application user interface usingUX/UIbest practices
• Experience across Omni channel, Customer Orderfulfillment, Product management, Inventory management, Forecasting, Assortment and replenishment
• Proficient in system specification and application design document for OMS system for Retail fulfillment process across multiple releases.
• Proficient in the successful delivery of Anaplan planning solutions in strategic accounts via design excellence.
• Hands-on experience in creating SQL Queries, Stored Procedures, Triggers, Views, Indexes in SQL Server with a strong understanding of data & analytics.
• Experience working with Retail Oracle POS application, Payment processing (EMV).
• Expertise on various JAD sessions with business users and separately with development, QA teams.
• Strong Knowledge on various reports: Ecommerce internal support report (Excel, Access, QlikView),Feasibility Study (SWOT Analysis), GAP Analysis and Competitive analysis to estimate organization and stakeholder change readiness.
• Proficient in evaluation of the Test cases, scripts, environment designed by the QA Department to ensure precision of the Business, Functional and Usability Requirements
• Experience on Oracle Retail Modules like RMS, REIM and RPM and also has very good experience in Order Management Application Sterling WMS.
• Expert on documenting project plan, Business Requirements Document (BRD), Test Plans, Use Case Specifications, Functional Specifications (FSD) and Systems Requirements Specification (SRS).
• Experience on facilitating Joint Application developments (JAD) and Joint Requirement planning sessions (JRP), End user interviews, workshops and requirement elicitation sessions, providing production support, interacting with the business customer to resolve issues during UAT, conducting training sessions to educate the business customer on the application.
• Proficient on information gathering, research and review of potential associations to Known Issues and available solutions on Aprimo.
• In-depth knowledge of Adobe Analytics reporting concepts eVars, Props, Processing Rules, Classifications, data layer.
• Experience in Project tools such as MS Project, MS Visio, JIRA and MS Office Suite
• Experience with both functional and technical aspects of project design and implementation in Warehouse Management System (WMS/PKMS).
• Experience on authoring tools and environments such as Markdown and Confluence.
• Hands-on experience with Digital Asset Management (DAM), product data syndication, brand portals, product sheets, and analytics.
• Experience working with Salesforce in conjunction with common GTM tools: Sales Engagement, Data Enrichment
• Experience on B2B and B2C commerce applications include an Omni-Channel Offering, Product Information Management and Order Management.
• Proficient with PIM reporting tools to track against KPIs, data completeness, unique content by platform, syndication across platforms
• Expertise on development of High-level design, Conceptual design, Logical and Physical design for Database, Data warehousing and many Distributed IT systems
• Expert understanding of Electronic Data Interchange EDI Process, standards, and transactions.
• Good working experience at Master Data Management (MDM), Identity data, Trade Promotions Management (TPM) and Point of Sales (POS).
• Deep experience using Adobe Analytics and Google Analytics
• Very Good at ATG Dynamo B2B Commerce, ATG B2C Commerce, Shopping Cart, Product Catalog, Merchandising, Catalog, Droplets.

PROFESSIONAL EXPERIENCE

Confidential, Harrisonburg, VA

Sr. Business Analyst

Responsibilities:

• Worked on Oracle Manufacturing and Supply Chain Management modules including OM, Shipping and Execution, Pricing, Inventory, and AR.
• Proactively identified with projected overstocks or stock-outs through ad hoc detailed analysis, making recommendations on actions such as markdowns, off-loads/transfers and redirecting orders.
• Interacted with the SMEs and stakeholders to get a better understanding of client business processes and gather business requirements.
• Proactively follow up with QA management on issues and escalations and provide suggestions for possible resolutions.
• Demonstrated success utilizing a PIM to facilitate the collection, customization and distribution of product data
• Collaborated on the process, designed and implementation of standards for requirements documentation and user stories via an agile (sprint-based) methodology process, while leveraging the Jira/Confluence toolset
• Worked on various integration technologies integrating Host platforms with PkMS both upstream and downstream.
• Worked with Google Analytics, Omniture, or similar web analytics tool, and experience presenting insights from these to business stakeholders.
• Designed business process workflow diagrams (Activity diagrams) in Rational Rose, developed, and maintained various Business unit reports by using Teradata, SQL, and MS Excel.
• Reviewed standard and complex SQL Queries in Teradata to perform Data Validation and Graph validation to make sure test results matched back to expected results based on the user needs and refined current operational procedures, problems, input and output requirements, and levels of systems access.
• Coordinated ongoing maintenance, changes, and updates to the WMS, along with additional warehouse changes including automation and interfaces and Assured that all Artifacts are in compliance with corporate SDLC Policies and guidelines.
• Integrated Requisite Pro with ClearQuest and Rose to provide all teams visibility and maintain tractability among requirements, use cases and change requests
• Provided clear recommendations from A/B tests to stakeholder groups and product teams to measure impact of campaigns and product changes with maintaining ETL and experimentation strategy across streaming platforms
• Reviewed Test Cases for EDI transactions and executed them in the Quality Center testing environment, Demonstrated CRM capabilities to the client to promote efficient utilization of the application.
• Used the Unified Change Management from Rational to track changes to multiple artifacts by versioning artifacts, associating requirements to specific change request/defects to streamline the defect/change tracking process.
• Performed Gap analysis, Feasibility Analysis, Risk Analysis and implemented updates for the Data Warehousing Application.
• Worked with strategic partner and domain expert in fluency across Go To Market, and a spike in one of the following areas GTM strategy, marketing, sales, customer success, customer support or professional services
• Worked closely with Product Manager to define product features according to product vision, roadmap, and strategy. Works with the Product Manager to drive & monitor product and feature adoption.
• Worked on Maximizing profitability across the Retail business through ongoing analysis of consumer feedback and sales with Capturing Data flow diagrams and formatting of the data flowing modeling through interfaces.
• Analyzed DAM-related data and reports, and identified key trends, challenges that will contribute to the overall success of the DAM.
• Participated in agile development for the new Hybris e - commerce platform using SAP services. Provided technical expertise for Hybris integration with SAP ECC using web services for multi-channel access.
• Followed written instructions a model for creating product documentation that relies on SMEs contributing their knowledge and writing content and developed quality content, streamline adobe analytics engagement process. as determined by the Project Manager, SEO Manager and Account Manager
• Developed and instituted new procedures and protocols for proper chain of command communications between all users of the retail system. This resulted in fostering a more efficient process to ensure queries were timely addressed and resulting in Kellwood benefiting and utilizing all contracted benefits from.
• Participated in the creation of Control-M (Workload Automation) jobs to maintain billing cycles and revenue assurance reports generation, and to avoid any system-level failures.
• Produced continuous improvements to DAM quality, asset publication processes, content refreshes, reporting, and stakeholder management..
• Created the campaign in SAP CRM using the target group created in the Hybris with Use-Cases and Business Use-Case Model after accessing the status and scope of the project and understanding the business processes.
• Used Agile and XP methodologies performed roles of Scrum Master following sprint sessions and used Rally software extensively to write User Stories, assign tasks to individual team members.
• Identified and documented data sources and transformation rules required populating and maintaining data warehouse content.
• Developed reports, alerts and checks that are essential to the business and the health of the WMS and Conducted JAD sessions for communicating with Stakeholders and Project directors.
• Developed user stories and process flows to support the development of Salesforce solutions.
• Designed content and workflow models, information and business rule models, Use Case and Object Models during the analysis using Rational. and developed Use Cases, Activity Diagrams, Sequence Diagrams, OOAD using UML and Business Process Modeling (BPM).
• Used SAP Hybris back office and product cockpit to create customer accounts, add images for products, track order statuses and information, and more.
• Helped team removing impediments by proper communication within Scrum team and timely mitigating project risks.
• Prepared functional unit management and personnel to identify, define, and document business needs and objectives.
• Reviewed and analyzed transportation costs, parts procurement and delivery processes, inventory issues such as back orders, and other fulfillment metrics
• Conducted market compensation analyses to ensure internal equity, external competitiveness, and alignment to the company’ Confidential compensation philosophy.
• Reorganized meeting agendas and take action items using Atlassian tools (Jira & Confluence) and optimize the DAM and asset management processes and application.
• Collaborated with cross-functional teams including Order Fulfillment, E-Commerce, EDI and IT operations, operational excellence through process root-cause analysis and execution of recommendations that create efficiencies, remove obstacles, and enhance operating productivity.
• Collaborate with Technical teams and stakeholders to build key datasets and data pipelines using ETL frameworks, Performed enterprise scheduling and analysis utilizing Control-M software
• Worked on the regional supply chain departments, set-up and implementation of new branches, and business development in calculations for new and existing customers and projects.
• Managed omni-channel inventory and constantly strive for improved productivity with SOA/Process Integration Prepared High Level Logical Data Models and BRD’ Confidential (Business Requirement Documents) supporting documents containing the essential business elements, detailed definitions, and descriptions of the relationships between the actors to analyze and document business data requirements.
• Followed the UML based methods using Rational Rose/MS Visio to create: Use Cases, Activity Diagrams / State Chart Diagrams, Sequence Diagrams, and Collaboration Diagrams.
• Worked on Present change management plans and escalated change and resistance issues as required to Project Managers, Project Control and IT working groups.
• Assisted in managing and maintaining the IT system using Microsoft Dynamics 365 CRM, including creating queries, and establishing and maintaining standard reports

Confidential, Virginia Beach, VA

Sr. Business Analyst

Responsibilities:

• Gathered details from the supplier about POS workstations about what they do to ensure that they operate as expected and are not routing cardholder’ Confidential data to any other source
• Analyzed current sales reports to make informed inventory decisions on future assortments
• Tested Lead requirements-gathering sessions to define business process requirements to modernize from legacy election systems to cloud-based solutions using Salesforce.
• Researched right-of-way tracts for GIS mapping personnel expediting completion of the company' Confidential pipeline information sheets and Defined technical goals and business processes for the ecommerce platform.
• Worked on SAP BI Data Warehousing Workbench - Modeling, Administration, Transport Connections, Documents, Business Content and Metadata Repository and on complex MS Dynamics CRM business cases and propose comprehensive solutions based on Dynamics CRM
• Demonstrated success utilizing a PIM to facilitate the collection, customization and distribution of product data
• Performed RTM Test Matrix, GAP analysis and SWOT analysis to check the compatibility of the existing system infrastructure with new business requirements
• Created data model/architecture standards and managed the UAT (User Acceptance Testing) process for sprint cards to ensure smooth rollout to end users.
• Designed and enacted the process for using statistical inference to evaluate the success of changes, such as marketing campaigns or scaled customer support initiatives.
• Facilitated backlog-grooming sessions with Architects, Technical leads, UI/UX designers, developers and product owners to decompose user stories for the release backlog.
• Participated in UAT and worked with Mercury Quality Center for bug and defect tracking.
• Used JIRA, Confluence and other Atlassian tools for managing User stories and Requirements, breaking down business requirements and writing user stories/epics
• Break down high level requirements into technical specifications, create user stories, test cases and acceptance criteria in Mercury Quality Center.
• Responsible for Track, Document, Capture, Manage and Communicate the Requirements using Requirement Traceability Matrix (RTM) which helped in controlling numerous artifacts produced by the teams across the deliverables for a project.
• Provided quality control and continual optimization of our asset management processes and digital asset management (DAM) system.
• Defined automation of Regression Test Cases by scripting and executed upon test plans for software that include tangible, real-world components.
• Worked on SQL reports and queries for management decision-making and operational management.
• Provided guidance to the development team required to complete transition from Broad vision to Hybris ecommerce platform.
• Responsible for managing the documented system requirements and Requirements Traceability Matrix, Prepared a GIS database which contributed both spatial and attribute data.
• Developed and deployed new code and tags with Site Catalyst, comprehensive platform assessments and gap analysis done for potential clients using Hybris, IBM Commerce, Oracle ATG and Demandware, Adobe SAINT Classification tools for supporting client campaigns
• Worked on Multi-channel PIM cutting across large .com retailers, direct to consumer and business to business channels.
• Translated business requirements and user expectations into detailed specifications employing Unified Modeling Language (UML) in an SOA environment.
• Conducted manual testing for functional, hardware compatibility, and regression tests for features and improvements made to multiple titles and across multiple platforms.
• Lead the day-to-day maintenance of master data solutions to maximize systemwide uptime, consumer satisfaction, and sales
• Gather details from the supplier about POS workstations about what they do to ensure that they operate as expected and are not routing cardholder’ Confidential data to any other source.
• Involved in preparing SDLC Documents such as Business Requirement document (BRD), Functional Specification document (FSD), Test Plan, Test Report.
• Evaluated, defined the user stories for accuracy and compliance to ensure undisputed acceptance and validation of stories and researched existing WMS, and configure, test and support business functions
• Used the guidelines and artifacts of the Rational Unified Process (RUP) to strategize the Implementation of RUP effort in different iterations and phases of the Software Development Life Cycle.
• Interfaced with business leaders on a regular basis. You are the right-hand of the Salesforce Director and regularly meet with all stakeholders.
• Developed Test cases for manual testing and automated them using Winrunner, Silk, Load Runner, Silk performer and QTP.
• Extensively used tools such as Rational Rose, Rational Requisite Pro, UML, MS Visio, MS Project, MS Office, MS Access.
• Leveraged digital signals to model outcomes powered to predict and monitor BCH omni-channel business performance.
• Created and managed JIRA tickets, prioritize them, and ensure the right work is being done and the business goals are being met.
• Worked on documentation including system flow, and data profiling as part of ETL development within enterprise data warehouse (EDW) to support self-service business intelligence.
• Worked on backend testing of data from warehouse inventory relating to implementation of Material Management, Transportation and Shipping Order Management Systems as well as reviewing Business Requirements & System Requirements.
• Worked as the liaison between the vendors and retail team to communicate any potential shipping and/ or product availability challenges.
• Partnered with post-production teams to ingest digital media and related documents to the DAM
• Functioned as a single point of contact for issues related to order fulfillment, inventory availability, PO status and PO change requests.
• Provided operational (break-fix) support to existing reporting, ETL and data warehouse applications
• Developed and managed the formal SDLC implementation using the Lean/Agile Methodology.
• Provided guidance for ad hoc campaigns and reporting purposes, Prepared and updated report templates as per client requirements.
• Developed cross-functional Go-To-Market plans, including goal setting, cross-functional business planning, trade-offs, and prioritization of opportunities and scenario analysis.
• Resolved customer inquiries and problems in a timely manner, meeting and exceeding Service Level Agreements as outlined for customers in the Aprimo Engagement.
• Translated existing solutions, spreadsheets, and business problems into sophisticated Anaplan multi-dimensional models
• Ensured fit-for-purpose solutions across all aspects of Dynamics 365, including server-side and client-side development, integration, configuration, and data-modeling activities.
• Worked on the business processes and requirements of the system users at a depth sufficient to assist in the design and implementation of the appropriate warehouse management system solution.

Confidential, Washington, DC

Business Analyst

Responsibilities:

• Responsible for all website reporting/analytics and making recommendations based on the data.
• Interfaced with all types of computers, phones, and office equipment, as well as mastery of Microsoft Office programs, SAP, Confluence, Concur and working in a Windows environment
• Defined release plans for ecommerce platform with release managers according to gathered information from various IT departments.
• Handled order management system (OMS) such functions as order entry, sales analysis, inventory planning, and accounting, among others.
• Performed Data mapping, logical data modeling, created class diagrams and ER diagrams and used SQL queries to filter data and Maintained test notes and requirements using Rational Requisite Pro.
• Engage with internal customers from across the business to support their use of Dynamics 365 and developed the CRM platform in line with strategic and operational needs
• Worked with the Business Users through interviews and JAD (Joint Application Development) sessions and prepared flow diagrams for the decision logic using Visio tool.
• Ensured Jira content is sound, decomposed, and described to agilely supported customers and ever evolving requirements and Designed the high e commerce implementation project using Hybris, performed the gap analysis between business requirements and package features Worked with Hybris development in utilizing Tomcat server.
• Participated in the testing of B2B and B2C websites, including creating test plan and test cases, executing test cases (including regression and ad-hoc testing), and defect management
• Facilitated as a customer point of contact for QA related issues/initiatives and Partnered with QA management to develop, distribute and maintain regular management reports.
• Performed Unit testing with developers, to ensure accurate system functionality and validate promotion of code to system testing environment across Business Process Scenarios based on the OMS.
• Assisted to develop the Test Plan, Test Cases and Test Scenarios to be used in testing based on Business Requirements, technical specifications and/or product knowledge Including Preparation of Questionnaires to Gather Requirements for Business Processes Mapping (BPM), conversions, reports, interfaces and authorizations.
• Lead the collection of business requirements, designing solutions, overseeing the development and coordinating the testing of innovative system and business solutions for the
• Gathered and understood User Requirements through user interviews and Brainstorming sessions. Analyzed the requirements and created the Business Requirements Document (BRD), Functional Specifications document (FSD), and Use Case specifications using Requisite Pro and Agile Scrum methodology
• Performed GAP analysis to identify the discrepancy between current state and AS IS in the price execution.
• Elicited and tested explicit, testable WMS report requirements documented in Rational Requisite Pro. Tested and deployed Crystal reports for WMS Operational KPI’ Confidential . and Utilized Clear Case application to store and track test plans/test cases in User Acceptance testing (UAT) and Training of the end users.
• Provided weekly, monthly & ad hoc web analytics reports using Adobe Sitecatalyst & Google Analytics.
• Created UML diagrams such as use case diagrams, activity diagrams, and sequence diagrams.
• Designed test scenarios and test plans to ensure that tests can be implemented and executed to validate ETL and BI reporting requirements.
• Created and managed Requirements Traceability Matrix (RTM) to manage testing scope and track defects.
• Prepared graphical depictions of use cases activity diagrams, system context diagrams, sequence diagrams, use case diagrams and wire frames for e-commerce web page development.
• Analyzed business requirements and created Use Cases, and Swim Lanes using MS Visio as per UML methodology and Elicitation of requirements, analyze and elucidate workflows and business rules.
• Created system specification and application design document for OMS system for Retail fulfillment process across multiple releases.
• Responsible for tracking and analyzing all digital marketing and advertising activities - click-through rates, conversion rates, cost-per-click, and cost per acquisition, Including Creation of daily, weekly and monthly reports for distribution to top-level management along with insights and analysis.

Confidential, Baltimore, MD

Business Analyst

Responsibilities:

• Used Agile methodology and utilized Software Development Life Cycle (SDLC) to configure and develop process standards procedures.
• Coordinated workflow across ecommerce, IT, UI, retail and UAT teams and Involved in testing of reports, creation of report manuals.
• Played a key role in creating Win Runner and Quick Test Professional scripts for all the modules, which reduced the regression cycle drastically and improved the testing efforts for daily builds.
• Involved in E-Commerce POS testing Product Search, Payment System, Online transaction processing.
• Partnered with hybris, an industry leader with expertise in both B2B and B2C ecommerce.
• Worked on the execution of both eCommerce exclusive and omni-channel promotions.
• Participated in joint application development (JAD) sessions with stakeholders in order to capture business rules, business processes, and system requirements.
• Gathered Software requirements through Customer interface, requirement workshops, task and workflow analysis, interviews, and brainstorming.
• Authored training documentation, maintained Product information sites (Confluence, SharePoint)
• Migrated static Adobe LiveCycle PDFs forms to adaptive AEM responsive forms with in-field validation, Facilitated DCO sessions to capture the business objectives for the Omni application.
• Created business requirement documents and integrated the requirements and underlying platform functionality.
• Worked on requirements review through Rally and system walkthrough with the architect, developers and testing team.
• Followed the omni channel fulfillment strategy for tracking inventory and sales.
• Collaborated in AGILE environment via JIRA, SharePoint, Created story tickets and performed routine Backlog
• Scheduled and conducted regular QA audits and inspections of assigned departments and facilities and perform audit reports
• Acted as a liaison between end users, developers, architect and the QA team.
• Partnered with continuous product engineering teams on investigating systemic issues.
• Produced metrics which provide management insight into the requirements process, to include, status, size, volatility, quality, effort, etc. - Visio, Rational Tools, Traceability Matrices.
• Analyzed inventory requirements from B2B & B2C clients and based on sales developed a process to optimize orders that needed to be fulfilled based on SKU dimensions, pallet sizes, customer requirements and delivery requirements
• Completed B2B project with Oracle ERP for Web based ordering. This involved integration of customer, items, catalogs, pricing and order flow to improve the complete Supply Chain.
• Worked on Interface to external Warehouse Management Systems (WMS) applications including Manhattan WMS.
• Reviewed API documentation for Internal products (Oracle) and external products (Narvar) and build PoC’ Confidential and solutions

Confidential, Baltimore, MD

Business Analyst

Responsibilities:

• Ensured adherence to security best practices and controls as related to Supply chain planning solutions.
• Performed Data mapping, logical data modeling, created class diagrams and ER diagrams and used SQL queries to filter data.
• Successfully conducted JAD sessions and gather software requirements and Business intelligence rules
• Analyzed business requirements and created Use Cases, and Swim Lanes using MS Visio as per UML methodology with Elicitation of requirements, analyze and elucidate workflows and business rules.
• Coordinated with infrastructure teams, DBA' Confidential, and admins to evaluate the performance impact on ETL jobs, SLA' Confidential on data availability, and plan on remediation
• Performed Unit testing with developers, to ensure accurate system functionality and validate promotion of code to system testing environment.
• Handled order management system (OMS) such functions as order entry, sales analysis, inventory planning, and accounting, among others.
• Responsible for using the AdTech ad server to display advertising on our website as well as serve and track our own external ads.
• Worked with the Business Users through interviews and JAD (Joint Application Development) sessions, Involved in preparing flow diagrams for the decision logic using Visio tool
• Ensured proper recording of statuses and release labels for stories at all levels within Jira
• Created system specification and application design document for OMS system for Retail fulfillment process across multiple releases.
• Performed GAP analysis to identify the discrepancy between current state and AS IS in the price execution.
• Assisted to develop the Test Plan, Test Cases and Test Scenarios to be used in testing based on Business Requirements, technical specifications and/or product knowledge
• Lead solutions on Adobe AEM while leveraging integrations with marketing, commerce, data products and technologies and Define Platform strategy for clients using Adobe AEM, Creative
• Created, maintained, and optimized functions, inline SQL, database structures, and ETL processes to adapt to changes in needs and requirements
• Worked on developing UI wire-frames, utilized SAP Hybris for search and merchandising, content management, Order management, product information management and digital asset management with Creation Business Process Scenarios based on the OMS.
• Provided internal support to AIS staff for setting up and maintaining Confluence and JIRA configurations for workflows, templates, and other settings. Handles authorizations, identity merges, and open record requests on behalf of AIS
• Maintained test notes and requirements using Rational Requisite Pro, Utilized Clear Case application to store and track test plans/test cases.
• Designed the high ecommerce implementation project using Hybris, performed the gap analysis between business requirements and package features Worked with Hybris development in utilizing Tomcat server.
• Translated the business needs into system requirements and communicating with the business
• Created UML diagrams such as use case diagrams, activity diagrams, and sequence diagrams.
• Prepared graphical depictions of use cases activity diagrams, system context diagrams, sequence diagrams, use case diagrams and wire frames for e-commerce web page development.
• Supported the WMS applications including but not limited to Wise by Royal 4, Sage X3, the EDI warehouse integrations as well as Power BI reporting, and SQL data mining, Participated in the testing of B2B and B2C websites, including creating test plan and test cases, executing test cases (including regression and ad-hoc testing), and defect management
• Collaborated with the Customer Success & Support teams to understand common issues, perform root cause analyses, and evolve test scenarios.
• Worked with internal stakeholders to understand the business challenges faced by customers when needing to integrate with Aprimo. Established, defined KPIs, and drove value using the Aprimo platform.
• Configured and maintained Anaplan dashboards, lists, actions and models, Capable of building and maintaining data models with complex relationships
• Responsible for all website reporting/analytics and making recommendations based on the data.
• Lead the collection of business requirements, designing solutions, overseeing the development and coordinating the testing of innovative system and business solutions for the
• Developed effective process and establishing standards for manual QA testing and bug reporting, Actively involved in User Acceptance testing (UAT) and Training of the end users.