SUMMARY

• Overall 5+ years of experience as Business Analyst/Scrum Master with a demonstrated history of working in Financial, Pharma and insurance domain industries
• Working understanding of Agile methodologies and principles such as Scrum, Safe Agile (Scaled Agile Framework), LEAN, Kanban, and how they’re applied in workplace
• Skilled in project management, requirements gathering and stakeholder management in Agile, Waterfall and Scrum SDLC
• Experience working in different technologies such as SAP - HCM, S4 HANA, .Net, Microsoft Dynamics CRM, Power BI, Share point and ServiceNow
• Highly motivated professional with experience in all phases of the Software Development Life Cycle (SDLC) including requirements gathering, analysis, design, implementation, testing and deployment.
• Provided clear and concise documentation regarding requirements management plans and Functional Requirements.
• Gathered business and functional requirements from client and end users.
• Worked efficiently with the stakeholders Involved in the complete software development life cycle.
• Involved in daily stand-up meetings and retrospective meetings to help with what needs to be implemented.
• Helped managing project envisioning activities including the execution and documentation of project definitions
• Experience with business requirements and business process analysis to ensure IT solutions meet the business needs
• Experience in business requirement elicitation and converting user requirements into functional requirements, developing business process flows.
• Proficient in conducting Gap Analysis using AS-IS and TO-BE business, Impact analysis and risk analysis.
• Proficient in documenting BRD, FRD, creating business process flows, data flow diagrams, context diagrams using MS Visio
• Possess reasonable understanding of different relational databases, writing simple SQL queries, creating tables, and generating reports.
• Familiar with data visualization tools such as Tableau.
• User Training and on boarding, conducting User Acceptance Testing (UAT) with business users and stakeholders
• Proficiently organized and facilitated daily scrum, sprint reviews, retrospectives, sprint, and release planning.
• Proficient in working closely with product owner on backlog grooming to keep product backlog relevant and prioritized, ensuring acceptance criteria were agreed upon and stories were ready for sizing.
• Served as the primary support function across business units for business process and system’s needs, enhancements, and bugs. Troubleshooted issues with supported systems, handing off issues to Analysts, Administrators, and/or application support teams
• Understanding of typical architecture standards and ability to apply them in their design work
• Assisted in the development of project definitions, project scope, cost/benefit and risk analysis, work plans, daily and weekly progress reports, and presentations. Ability to adapt to a rapidly changing environment
• Developing and maintaining Requirements Trace - ability Matrix and defining strategic solutions for business needs.
• Experience in coordinating and working with teams in an Onsite - Offshore model.
• Proficient in creating UML diagrams including Use Case Diagrams, Activity Diagrams, and Entity - Relationship Diagram.
• Experienced in tracking team’s progress, including burn down, velocity and release forecasting.
• Hands on experience in Quality Center/ALM, Jira, Rally, QTP and TFS.
• Assisted the organization in their transition to Scaled Agile Framework (SAFe).
• Experience with other Agile approaches: i.e., Scaled Agile Framework (SAFe), XP, Kanban, BDD/TDD, etc.
• Excellent knowledge of MS Office especially MS Excel, Power Point, Word, Visio etc.
• Excellent communication and presentation skills. Experience working with business users as well as computer professionals

TECHNICAL SKILLS

Applications: JIRA, Rally, MIRO, Azure devops, VSTS, Alteryx Connect, Alteryx Designer, MS Project, MS Office Suite, MS SharePoint, SAP, ETL (SSIS)

Data Base: AWS Cloud, Snowflakes, Teradata

Data Analytics: Tableau 10.5, Power BI

Methodologies: Project Management, SAFe Scaled Agile, 6Sigma & Lean methodologies, Waterfall Methodologies, Scrum, Kanban

Documentation: Kanban, Scrum, XP, SDLC, TDD, BRD, SRS, FRD, UML (Use Cases, Activity, Data Flow, Sequence, ER), BPMN, Process flows, Business Case, RACI Matrix, Project Plan, UAT Plan, Test Cases, Test Plan, RTM

PROFESSIONAL EXPERIENCE

Confidential - IL

Business Analyst

Responsibilities:

• Scope of the project scope is to forecast for the Financial director to plan the cost and revenues needed for future months
• Gathering critical information from meetings with various stakeholders and producing useful reports.
• Writing simple SQL queries, creating tables, and generating report
• Responsible for pulling data from WPA (weekly plan application) and time sheets reported in S4 HANA
• Inserting customer and account data by inputting text and numerical information from source documents
• Reviewing data for deficiencies or errors and responsible for data keying and expected to maintain high levels of productivity and accuracy on a daily basis.
• Correcting inaccuracies and validating output and keeping information confidential
• Understanding Confidential customer’s business processes, business objectives and analyzing workflow
• Extracting and transforming data from Excel to help with the data migrations in SAP S4 HANA
• Presenting weekly status report to senior leadership
• Maintained and monitored projects' schedules and progress. Coordinated activities, resolving issues, and proactively managing the risks and opportunities.
• Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions.
• Documenting and communicating the results of the efforts.
• Effectively communicating insights and plans to cross-functional team members and management.

Confidential, Elk Grove, IL

Scrum Master | Business Analyst

Responsibilities:

• Scrum Master responsible for facilitating the adoption, implementation and sustainability of Agile processes, principles and practices, and scaling of Agile from team level to enterprise level.
• Provided high-touch and hands-on team guidance, support, and coaching in close cooperation and collaboration across all roles and functions, to facilitate increasing maturity at a sustainable pace.
• Scope of the project was to decouple the payroll process from the payment services and send the batch payments to Western Union in split batches via API
• Facilitated, gathered requirements, and created use cases by extensive requirement gathering sessions for the payment process of Confidential Celergo partnered with Payment provider including data validation of employees and 3rd party beneficiary bank details.
• Worked with Western Union for the payrolls configured as per the funding methodology, eliminated and added steps in the workflow based on funding method
• Understandings of API’s (what they do, why they are used, how they are used, the technology used to create them, In-depth knowledge of APIs (open architecture services) and their role in mobile applications, including the use of JSON, XML, Graph QL & Swagger
• Closely worked with the development team (.Net and Microsoft Dynamics CRM, SQL and QA)
• Created user interface designs and mockups that mimic the actual user interaction and ensured with UX team that designed are properly build.
• Worked with data analysis tools such as SQL and Tableau
• Created a detailed business analysis, outlining problems and opportunities
• Solutions for a business, Budgeting and forecasting, Planning and monitoring, Variance analysis, Pricing. And Reporting.
• Defined business requirements and reporting them back to stakeholders.
• Created requirement documents such as Business Requirement Document (BRD), Use-cases, user stories, or any other artifact needed for a project and maintained a prioritized product backlog for the business and software development team.
• Facilitated Daily stand up, Sprint planning, Sprint Demos, Backlog grooming, Sprint reviews, Sprint retrospectives, and regular snapshots of Sprint velocity in JIRA.
• Removed impediments and blockers, obstacles to the teams’ progress. Tracked the project progress of the team in JIRA. Created user stories in Jira.
• Managed the testing phase and coordinated with the QA team’s testing until the process was placed into production.
• Coordinated and worked with teams in an Onsite - Offshore model
• Supported project teams during the analysis and planning stages of software development.
• Acted as a liaison between the business units and the IT Division, communicating with stakeholders, developers, and customers.
• Created dashboards, metrics and tracking reports as required.
• Utilized SAFe (Scaled Agile Framework), Scrum and Kanban
• Organized and lead user acceptance testing. Coordinate test efforts for post-sprint testing, UAT, regression testing, etc.
• Analyzed and evaluated current business processes, anticipated requirements, uncover areas for improvement, monitored deliverables, and implemented solutions.

Confidential, Bloomington, IL

Junior Scrum Master

Responsibilities:

• Organized and facilitated overall Release and Sprint planning - including daily stand-ups, reviews/demos, and retrospective.
• Worked with scrum team, product owners and leadership to complete the sprint activities.
• Eliminated impediments and facilitate a team’s optimum performance.
• Communicated team’s status/progress via release/sprint Burndown charts, Story Acceptance rate and defects to make sure stake holders are aware on what is going on.
• Schedule backlog grooming meetings to refine product backlog items.
• Organize sprint retrospective meetings to gather team’s reflection on the process. Identify actions and next steps to improve the future sprints.
• Organized and planned the sprint release cycles with release managers.
• Kept the team focused on the sprint priorities, business values and protecting team from over committing.
• Frequent follow ups and reminders to team on updating rally tasks on daily basis for more accurate reporting.
• Worked with product owners during sprint review sessions to make sure all stories met the Definition of Done and get the stories accepted within the sprint.
• Continuously learned Agile/Scrum techniques and shared findings with the team

Confidential, East Hanover, NJ

Junior Business Analyst

Responsibilities:

• Gathered, identify and document business requirements and ensured appropriate solutions are delivered.
• Assisted active work efforts by determining and documenting detailed requirements required for completing a given unit of work.
• Assisted the project manager to define project milestones, schedules, monitoring progress and updating plans using MS Project. Supported the PMO manager and team with a variety of project and administrative tasks, including scheduling meetings, conferences, and seminars, composing memos, reports, and minutes.
• Updated the requirements and prepared comprehensive Business Requirements Document (BRD) that provided the appropriate scope for the users and management to make appropriate decisions
• Identified the actors and developed Use Case diagrams, business flow diagrams using MS Visio
• Worked closely with other team members, software engineers, and project managers to ensure a high-quality product is produced as per the established timelines
• Involved in managing the project scope and designing use cases and project plan and responsible for the preparation of a variety of performance reports.
• Supported the production of detailed functional requirements and/or user stories, including non-functional requirements
• Assisted in developing user acceptance criteria, test plans and test cases. Participated in functional/user testing (User Acceptance Testing) and provides support for user sign off of changes
• Monitored system implementation ensuring user satisfaction and be comfortable with being hands on in support of implemented solutions. - Operational readiness, Implementation/Warranty Support, Production support, Project analytics and reporting.