SUMMARY

• Over 10 years of professional experience, with a combination of Business Analysis, Project Management and scrum, managing highly visible and complex projects
• Extensive experience working with cross - functional teams to analyze and design end-to-end system flows and interfaces between systems using in-depth knowledge of network technologies& customer services
• Expertise to estimate the cost of large and complex projects accurately
• Expertise in Gap analysis &root cause analysis and re-architecting applications
• Highly experienced in managing small to large size projects and multiple migration projects
• Recognized by peers & management for effective communications skills to present design of complex system in simple format using sequence diagrams, network pictures & use cases etc
• Certified Scrum Master offering 7 years of experience in improving processes and complex product deliveries by implementing agile environment. Hands-on in training and supporting teams to remove impediments and backlogs, enhance velocity and help teams adopt agile methodology
• Specialized skills in writing System Requirement Specifications (SRS), High Level Design Documents (HLD), Application Interface Design Documents (AIDs) and User Stories and reviewing them with business, development and test teams

TECHNICAL SKILLS

Programming Languages: C, C++, JAVA, SQL

Databases: Oracle, MySQL

Operating Systems: Windows 9X/2K/Vista/XP/7, IOS

Tools: MS Office, MS Visio, Requisite Pro, UML, XML, PHP, HTML, Toad, iRise, Tableau, Adobe Photoshop and Lightroom

Requirements Engineering Deliverables/ SDLC: SR, HLD, AID, RTM, Rally User Stories, Platform Architecture, Six Sigma

Agile Tools: CA Central (Rally), JIRA

PROFESSIONAL EXPERIENCE

Confidential, NJ

Business Analyst

Responsibilities:

• Acted as Scrum Master for various projects with a focus on guiding the teams towards improving the way they work
• Provided all support to the team using servant leadership style and leading by example
• Removed impediments, conflict management, made team collaborative to help achieve sprint objective
• Assisted with internal and external communication and improved transparency
• Monitored and tracked status of iterations/releases and ensured work progress visualization on the scrum board
• Facilitated sprint planning, daily stand-up meetings, reviews, sprint retrospectives, release planning, demos, and other Scrum-related meetings.
• Led System Engineering effort for various re-architecture projects to automate the provisioning workflow and to reduce the overhead
• Worked with technical teams to determine and justify a solution approach that maximizes customer value through improvements to workflow, production, efficiency and/or effectiveness
• Created UML activity diagrams to depict business processes (as-is and to-be) and analyzed them for their efficiency and productivity
• Created use case scenarios and documented workflow and business process using MS Visio
• Collaborating with UX to design mockups and prototypes
• Worked with architects to define technically optimal product features, worked directly with development teams on feature-related projects by participating in release planning and scrum activities to explain the business value and drive consensus in how we solve the business problem
• Participated in end-to- end architecture discussions and coordinated with cross-functional teams working across different applications to understand user needs, translate findings to actionable feature planning artifacts, prioritize the feature/defect backlog and to ensure successful end-to-end integration and quality of the end product
• Forecasted budget of the project Confidential each step of the SDLC process
• Conducted structured analysis according to Agile standards and prepared analysis documentation, including User Stories, Use Cases and Interface documents to define business rules for the new solution in Rally
• Coordinated between the stakeholders, development and testing teams during the development and testing stages

Confidential, NJ

Business Analyst/Scrum Master

Responsibilities:

• Led System Engineering effort for various re-architecture projects to automate the provisioning workflow and to reduce the overhead. Successfully enhanced orchestration and ordering components into the primary process for network provisioning allowing group to increase scope of features delivered while reducing cost around 20%. For this effort I also received an Award from Confidential &T.
• Participated in end-to-end architecture discussions to identify & close gaps in end-to-end solution using in-depth knowledge of current & emerging network technologies
• Coordinated with cross-functional teams to ensure successful end-to-end integration and quality of the end product, allowing group to decrease time to market for features by an average of 40%
• Re-architected an internal Business Voice over IP Service Activation workflow to reduce number of points of failure, simplified overall flow by localizing the complexity of network provisioning logic in single platform; thereby allowing to introduce new network technologies (e.g., Service Aware Border Routers) without impacting order and service provisioning flow
• Filed Patent disclosure application with two other members of my team: “VoIP Enablement over AVPN Transport: More Efficient Processing”
• Assisted test and customer support teams to troubleshoot and resolving production problems
• Led discussions to impart knowledge to the development/testing team
• Co-authored various Web Service Comprehensive Application Interface document
• Produced System Requirements (SR), High Level Design (HLD), User Stories and Application Interface Documents (AID) utilizing varieties of tools & techniques such as UML Diagrams, Use Case Diagrams, and Sequence Diagram using Agile as well as waterfall methodologies.
• Created Test Plans and Test cases for some projects
• Developed training materials and Conducted training sessions for the System Engineering, Development, System Test and customer support teams
• Coordinated between the business, project manager / stakeholders, development and testing teams during the development and testing stages
• For Agile projects, created a living High Level Design document with user stories from each iteration/release
• Prepared project plans, cost estimates & schedule and managed project resources & priorities to ensure successful completion
• As a project lead, made presentations to senior management, assigned tasks, guided and mentored team members
• Contributed towards 50+ projects involving varieties of network technologies and vendor platforms
• Scrum Master for various re-architecture projects workflow optimization. Successfully enhanced orchestration and ordering components into the primary process for network provisioning allowing group to increase scope of features delivered while reducing cost around 20%.
• Monitored and tracked progress, prepared status reports, resolved issues, coordinated tasks, and activities directed toward completing the project goals.
• Closely worked with product owners to ensure understanding of user stories and keeping the backlog groomed
• Facilitated and participated in Sprint planning, design, retrospective and demos
• Monitored the Sprint Burn down and conducted daily stand up, encouraging open communication in the team
• Facilitated the team to estimate story points and measured velocity to plan future sprints.
• Worked with other Scrum Masters to increase the effectiveness of the application of Agile Processes in the Organization