Summary:

• Nearly 9 years of experience as a Senior Business Analyst.
• Excellent experience as Salesforce.com (CRM) Business Analyst.
• Expert in methodologies such as Agile/SCRUM, Rational Unified Processing (RUP), Rapid Application Development (RAD) and Waterfall.
• Solid Knowledge of Data Warehouse Systems.
• Excellent experience in writing SQL queries.
• Experienced in interacting with Business Groups and IT Teams and acting as a Facilitator between Business and the IT Department.
• Experienced in facilitating Joint Application Design (JAD) sessions with Business & IT.
• Proficient in writing test plans, test cases and test scripts to support quality mission.
• Productive contributor to team projects and self-managed tasks with the ability to successfully deliver multiple concurrent projects under the tightest deadlines.
• Expert in understanding AS-IS business of any Industry, and visualizing TO-BE state of solution spa.
• Strong documentation skills including creation of BRD's, FRD's, Use CaseDiagrams, Screen and Report Mock-ups, process flow diagrams, and other artifacts
• Excellent communication & interpersonal skills working within multi-diverse teams.

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Education Qualification:
Master of Information Systems

Technical Skills:

Design Methodologies:
Unified Modeling Language (UML) Agile/Scrum, RUP, Waterfall and RAD
Requirements and Document Tools:
Enterprise Architect, Rational Requisite Pro, Rational Clear Quest, MS Word, MS Project, MS Excel, MS Power Point, Blueprint, BI ,SharePoint sever2010, MS FAST Search 2010
Business Modeling Tools:
Enterprise Architect, Rational Rose, iRise, Microsoft Visio Clear case
Version Control Systems, Rational Clear Case
Reporting Tools:
SQL Server Reporting Services (SQL Server 2008 R2), Crystal Reports
ADM (Accenture Delivery Management) Reporting tool
Project Management:
Microsoft Project Plan, Microsoft Office Suite
Databases:
UNIX, Shell Scripting and ORACLE-PL/SQL, SQL Server, ORACLE, Toad, Informatica Cloud.Salesforce.com, Apexdataloader, .NET
Operating Systems:
Microsoft Windows 98/NT/2000/ XP
Testing Tools
Quality Center/ Test Director, Test Base

Project Summary:

Mountain View, CA October 2011- Present
Senior Business Analyst

The project scope was to create new page layout for various Symantec Business Units in saleforce.com. It was including data migration from different sources to Saleforce.com Project was to bring all Symantec business units on one platform through business accounts, contacts and products.

Responsibilities:

• Followed the Scrum methodology (Agile) and was extensively involved
• Used to create Sprint Session Deck for sprint sessions to discuss Business actions /decision with Stakeholders, Sponsors, Business Professionals, Development Team, SME’s and QA Team every week.
• Conducted JAD session to understand business requirements.
• Created UML diagrams (Data migration flow diagrams, Data flow diagrams, Use case diagrams, Activity diagrams, Business process flow diagrams).
• Followed up with Business Professional in Offline Sessions to discuss the complexity of the system configuration to implement the business requirements
• Studied and assessed the clients systems and business processes based on available documentation, SME interviews and performed reverse presentation.
• Analyzed system requirements, Functionality, Developed Test Plans and Test Cases in Test Director, Prepared Test data and executed them.
• Worked with clients and business analysts to get the definition and clear understanding of requirements in order to design and implement test cases.
• Prepared project deliverables: Business Workflow analysis, process analysis, user requirement documents (Use Cases & Use case diagrams) and managed the requirements using Rational Requisite Pro.
• Extensively used SQL to query the Oracle database to analyze data and set-up data accordingly.
• Analyzed, mapped, cleaned and loaded data from different source to Salesforce.com
• Provided support after the application went live to fix any bugs and worked on enhancement requests from the users.
• Used Mercury Quality Center for testing the application and logging defects.
• Conducted Quality Assurance meetings with the quality assurance team lead.
• Aided JAD session follow-ups for project plan updates and gained consensus for User acceptance testing requirements.
• Facilitated the User Acceptance Testing (UAT)
• Provided Test Estimates for the types of tests.
• Reviewed test deliverables, defects, test results created by team members.
• Created reports (daily status reports and weekly reports) and created testing metrics as requested by senior management.
• Managed Testers work (during test plan and test execution), ensured testing is completed on time and within budget, resolve conflicts arising between team members or with external team members, keep team members motivated.
• Identified risks and provided mitigation plan. Escalated issues on timely manner to management.
• Ensured testing team is following testing standards, guidelines, and testing methodology as documented in Test Approach.
• Ensured Entry criteria are met before starting with testing.
• Created Traceability Matrix.
• Acted as a resource in understanding how system carries out business functions and assists in ensuring the timely and effective implementation.
• Created Wireframe and Mockups by using Dreamweaver.
• Trained End Users.

Environment: Scrum (Agile), iRise, UNIX Shell Scripting and ORACLE-PL/SQL.SQL, MS-Excel, MS PowerPoint, MS Project, MS Visio, Informatica cloud, Apexdataloader, Toad, Oracle. .NET HP Quality Center.

Fremont, CA August 2010 – October 2011
Senior Business Analyst

Fremont Bank is a financial services company dedicated in providing mortgage, consumer finance, banking, insurance and investments through its stores, internet and other delivery mediums on Salesforce.com. The project initiative was to migrate from existing isolated systems to a common Web Based application across its various domains like Fremont Bank Home Mortgage, Fremont Bank Financial and Consumer Credit Group to increase consistency, efficiency and market share. The system had to be modular, flexible, agile, easy to use and maintain, consistent and have higher value customer and client experience.

Responsibilities:

• Customized the Scrum framework and implemented it in the project.
• Experience in using iRise 5 Manager to create, edit, and view requirements; trace Business Acceptance Criteria (BAC) to the User Stories and generate reports.
• Created Statement of Work (SOW) document for various capabilities in the initial requirements gathering phase.
• Created Use Cases based on the Business Needs and Features (BNF’s) provided by the business team.
• Experience in using Microsoft SharePoint to centrally store, manage and access business artifacts across all platforms.
• Created Activity and Sequence Diagrams in UML using Rational Rose and also involved in creating the Business Process Models.
• Documented and reviewed high level and detailed requirements in Detailed Design Specification (DDS) document.
• Successfully conducted JAD sessions, which helped synchronize different stakeholders on their objectives and helped the developers to have a clear-cut picture of the application to be developed.
• Worked with the UI Prototypes in creating mock up screens and validated if the requirements are in sync with the prototypes created.
• Experience in UI level Data Mapping.
• Involved in the Defect Management process.

Environment: Agile(Scrum) SDLC, ,Dreamweaver, iRise Manager, iRise Studio, iDoc Reader, iRise Shared Server, Rational Rose, Requisite Pro, MS SharePoint 2.0, MS Word and MS Excel, SAS Campaign Management

Oakland, CA June 2009 – August 2010
Senior Business Analyst

The project was to implement Salesforce.com Customer Relationship Management (CRM) Applications for claim processing, Application management and health insurance claims automatically. It connected the organization to the largest all-payer network of commercial and government health plans nationwide to provide a wealth of real-time patient benefit information.

Responsibilities:

• Engaged with Business Professional (Clients and Sponsors) and IT Professionals( Developing Team and QA Team)
• Estimated resource, requirements time and cost.
• Estimated Project Forecasting and Financial Tracking for second release of the project.
• Identified and resolve issues as they arise across areas of the project and where they impact on other activities, systems and projects.
• Created WBS (Work Breakdown Structure) and WBS dictionary.
• Monitored and manage the project schedule, risks and budget.
• Created Activity lists and Network Diagrams.
• Communicated effectively and provider Leadership to the On-Shore Kaiser Permanente Team.
• Ensured that all Deliverables are completed and delivered on given time deadline.
• Determined roles and responsibilities of the Teams.
• Organized the Project Plan Document made changes and updates.
• Determined Risk Identification, qualitative and quantitative and response planning.
• Organized Steering Committee meetings, including ensuring that meeting minutes are taken.
• Created and determined Project Status Reports and Project Change Requests for the steering committee.
• Ensured the development according to Scope, requirements and objectives from the teams.
• Organized and chair project reference group meetings, as appropriate.
• Communicated project status to project sponsor, all team members, and other relevant stakeholders and involved parties.
• Maintained project documentation.
• Involved with all the phases of Software Development Life Cycle (SDLC) throughout the project life cycle.
• Conducted JAD sessions and interacted with Users, Developers, Project Manager and Subject Matter Experts (SME) to understand the Business processes, identify enhancements and gather Business Requirements.
• Analyzed and wrote Business Requirements (BR) on Electronic Medical Record System (EMR), Electronic Health Record System (EHR) and Clinical systems.
• Interacted with healthcare clients to gather requirements, objectives, and input and output requirements.
• Used Microsoft Visio to create UML Use case, Activity Diagrams and Entity Relationship diagrams.
• Performed Gap Analysis, SWOT Analysis, Feasibility analysis and Risk Analysis.
• Used Dreamweaver to create Mockups.
• Developed Flowchart and process diagram using Microsoft Visio.
• Solid Knowledge of Data Warehouse systems and the organization’s Data Warehouse environment.
• Worked with the development team on ETL processing in Data warehouse
• Identified the Target Test Items to be evaluated by the test effort.
• Performed UAT (User Acceptance Testing).
• Developed detailed test plan and test cases to for all the requirements.
• Defined the appropriate tests required and any associated Test Data
• Gathered and managed the Test Data
• Evaluated the outcome of each test cycle.
• Responsible for architecting integrated HIPPA, Evaluated HIPAA privacy and security framework to develop regulatory educational resources as required by the agency.
• Evaluated the HIPAA 5010 and trained End –Users and trading Partners gave them information they need to exchange EDI (Electronic Data Interchange) data with Kaiser Permanente.

Environment: SQL server 2008 R2, SharePoint server 2010, Test Director, iRise, MS Office, Rational Rose, Microsoft Visio, Enterprise architect, Dreamweaver, .NET

VT December 2007 – June 2009
Business Analyst

Project Description:
The project aimed at successfully implementing a Core Banking System/Credit Application implementation that provides an integrated, shared view of the customer across the enterprise that enforces and encourages consistent customer data in Siebel CRM. It focused on increasing efficiency and customer service/call center through the development of a user-friendly, web-based banking information system, which would provide the following services: enabling the users to view their account balances, transfer funds to different accounts, manage payments to other financial institutions by quick pay or recurring payments, view the most recent transactions, view the transaction history of checking and saving accounts, Issuing of Credit Cards send and receive messages, change user information order checks and brochures.

Responsibilities:

• Along with My excellent understanding of Agile Scrum Methodology introduced and followed the standards process in the application.
• Gathered relevant Business Requirements or acted on behalf of Product Owner to implement Core Banking System
• Helped both the Business Professionals and the Development Team to stay focused on meeting of the business needs.
• Responded to questions from the developers.
• Viewed code demonstration with a developer.
• Consulted various conversations in the open work area.
• Maintained key decisions and discussions in the project wiki
• Collaborated with system designers on integration issues and priorities
• Supported testers and prioritized new requests into the backlog.
• Responded to questions from the testers.
• Prepared the demonstration at the end of the current iteration.
• Gathered user stories requirements for the next iteration.
• Understood the business requirements analyzed figured out the business problems and business needs.
• Performed the Gap analysis on basis of the present performance and actual performance Ability Of the company.
• Communicated to the Business Owner, Business Sponsor, Power Users our User Stories.
• Explained Our Iteration 1 plan.
• Collected New User Stories to present to the group (Product Owner, Dev’s, DBAs) Work with the Power Users to develop Scenarios for Testing on User Stories.

Environment: Mainframes, Oracle/SQL Server 2000, Rational Rose, Rational Requisite Pro, Test Director, Clear Case, Agile Scrum, Rational Suite, MS Visio, .NET

Houston, TX November 2006- December 2007
Junior Business Analyst

Capital One Bank was only a credit card and online savings account company. In recent past they acquired many banks. The project involved in online account opening (OAO) functionality with Siebel CRM. In the process a credit check of applicant need to be performed which requires a secure call to credit bureau. The project scope includes the entire process of online account opening. Capital One Bank follows agile methodology.

Responsibilities:

• Interviewed Stake holders for understanding the current process and high level requirement.
• Gathered requirements from business users to develop project scope.
• Interviewed application user for inputs to the enhancement needed while implementing the new application.
• Organized and Documented Business Requirement Document (BRD) and Functional Requirement Document (FRD)
• Created Wireframe and Mockups by using Dreamweaver
• Designed and developed Use case and Activity Diagrams using Enterprise Architect
• Interacted with business personal to map out the business process and any changes required.
• Performed Gap Analysis and Prepared “As-is” and “To- Be” diagrams using Microsoft Visio.
• Worked with Data warehouse vendor to analyze and process data feed.
• Facilitated the User Acceptance Testing (UAT)
• Conducted JAD sessions and created Traceability Matrix.
• Acted as a resource in understanding how system carries out business functions and assists in ensuring the timely and effective implementation.

Environment: Enterprise Architect, SQL,MS Visio, MS Office, MS-Project, Windows XP, HP Test Director, Clear Case, Clear Quest, Rational Requisite Pro, Rational Rose.

Parsippany, NJ April 2004 – November 2006
Junior Business Analyst

Online Auto Claim
State Farm is a financial and insurance services firm specializing in retirement savings, Annuities, property and casualty insurance and providing other services like business and Life Insurance.
The project was called “Online Auto Claim”. The “Auto Claim” application was developed to automate the process of claims submission by State Farm Insurance customers. The new application was integrated with the existing Account Access application that allowed users to submit new insurance requests. Data about insurance requests and claims would be collected from users and processing would be done to calculate premium and claim amounts. State farm wanted to provide a single platform to its customers through Account Access that would also allow them to submit claims online.

Responsibilities:

• Gathered and documented the requirements that are critical to the business and using those requirements to design application software.
• Prepared business requirement documents using Rational Requisite Pro.
• Analyzed business requirements and segregated them into high level and low level Use Cases, Activity and Sequence using Rational Rose.
• Derived Functional Requirement Specifications (FRS) based on User Requirement Specification URS.
• Analyzed and articulated business requirements from user interviews and then convert requirements into technical specifications.
• Implemented RUP and followed iterative process for Use Case driven processes of requirement documentation and their deployments and also created a Traceability Matrix.
• Worked as an Interface between the users and the different teams involved in the application development for the better understanding of the business and IT processes.
• Held regular JAD sessions with the system architects, developers, database developers, quality testers during the entire Project.
• Followed a structured approach to organize requirements into logical groupings of essential business processes, business rules, and information needs, and ensured that critical requirements are not missed.
• Created Use Cases, Activity Diagrams and Sequence Diagrams.
• Built and maintained close relationships with internal customers and retail systems vendor to ensure efficient development and completion of the project
• Assisted technical teams in integrating ‘Customer Relationship Management’ and ‘Procurement’ module into Oracle E-Business Suite.
• Documented the process flows and procedures in using the Oracle E-Business suite
• Created screen mockups to aid requirement process.
• Assisted with the system testing/user acceptance testing of the functional enhancements as needed.
• Assisted with the development of Policy & Procedures and Best Practices for retail operations in alignment with system capabilities
• Ensured applications are designed to support business objectives.
• Wrote various SQL queries and statements for data reconciliation for Policy Administration System.
• Used MS Office suite (Word, Excel, Access, Visio, Power Point), HTML for project tracking, documentation and presentation.
• Worked extensively with the QA team for designing Test Plan and Test Cases for the User Acceptance testing.
• Verified the Business Scenarios on new builds to allow extended testing by QA team.

Environment: Test Director , RUP, Windows 98 , Oracle9i, Rational Rose, Requisite Pro, Clear Quest, MS Project, MS-Word, MS-Excel, Java.