Systems Business Analyst Resume Edison, NJ - Hire IT People

SUMMARY

Exceptional knowledge in full lifecycle software development from initial conception through implementation.
Background in developing streamlining processes, enhancing efficiency and cost control.
Highly organized and very team - oriented. Ability to quickly identify and resolve problems.
Strong communication and interpersonal skills, which result in effective interaction with individuals at all levels.

PROFESSIONAL EXPERIENCE

Confidential, Edison, NJ

Systems Business Analyst

Responsibilities:

Provide day-to-day coordination of Information Security staff activities.
Develop and implement operational procedures for information security staff.
Maintain Mainframe systems to protect data from authorized users.
Identify, report, and resolve mainframe security violations from vendors and other security sources.
Enforce compliance / vulnerabilities with security policies and procedures by reviewing mainframe system job completion logs.
Review and test utilizing mirror system monthly updates available through vendors.
Once satisfactory results achieved, deployment into live environment performed.
Proactively learn and utilize new technologies, concepts and procedures as appropriate.
Develop written processes, including configuration checklists and best practices, in order to increase availability for assigned systems.
Perform Disaster Recovery “DR” testing using internal lab and at vendor site at least twice yearly.
Provide written results to management as well as maintain DR procedures for assigned systems.
Respond to systems emergencies related to mainframe performance on a 24/7 basis as necessary.

Confidential, Edison, NJ

Client Relations Representative

Responsibilities:

Resolve product or service problems by clarifying the customer’s issue, determine the cause of the issue, select and explain the best solution to issue and follow-up to ensure resolution.
Attract potential customers by answering product and service questions; suggesting information about other products and services.
Maintained customer records by updating account information.

Confidential, Little Silver, NJ

Lead Teller

Responsibilities:

Responsible for processing customer transactions and providing outstanding customer service.
Assist Service Manager with daily teller operations including vault and ATM.
Provide coaching and manager teller area in the absence of management.
Provide assistance to customers with information regarding Confidential products and services.

Confidential, Cranford, NJ

IT Business Senior Analyst

Responsibilities:

Managed cost and resources for all project requests
Conducted status meetings and presentations with Project Managers.
Managed and organized weekly accomplishments for the team, and prepared weekly announcements.
Interfaced with geographically dispersed Help Desk and Production Support Analyst teams.
Updated control documents for project tracking.
Communicated to business sponsors and technical teams priorties for 60+ active projects with various timeframes.
Provided administrative assistance including invoice tracking, time reporting, project tracking, reporting month-end statistics to upper management.

Confidential, Warren, NJ

IT Senior Programmer Analyst

Responsibilities:

Maintained all aspects of development for retail confirm processing, including design, coding, testing, and implementation.
Created Visio documents for upstream and downstream applications.
Handled all forms of SDLC, FRD, BRD and UAT Test Cases.
Managed lifecycle software development, testing and research utilizing COBOL and JCL.
Managed over 300+ downstream processes for production of retail client confirmations including providing 24/7 response to systems emergencies as necessary.
Member of Development and Research team charged with streamlining the Confirmation system.

Confidential

Senior Associate

Responsibilities:

Reconciled, researched and resolved internal Mutual Fund accounts.
Processed and balanced Certificate of Deposits from branches and Lehman Brothers trades.
Utilized the ACAT system to complete deliveries, make transfers and process limited partnership certificates to other firms.
Member of team that assisted in clearing up a 2year back up of over 50 Mutual Fund accounts.