SUMMARY

• An object - oriented, strategic and result-driven Business System Analyst with over 8+ years of broad-base experience working in the Banking, Finance.
• Expertise in Business System Analysis, Data Analysis, Software Design, Development, and Implementation of business applications with knowledge of Software Development Life Cycle methodologies as Waterfall, Agile (Scrum, SAFe.
• Proficient in leading Requirements Gathering process via different elicitation techniques such as document analysis, Joint Application Development (JAD), one on one interviews, reverse engineering, prototyping, focus groups workshops and Joint Requirement Planning (JRP)
• Business analysis experience in conducting Impact analysis for change requests and conflicting stakeholder requirements, GAP analysis for assessing business differences and Root cause analysis for finding core issue of defects.
• Conducted due diligence for Change Requests and implemented the change requests effectively by following change management protocols designed by Change Control Board (CCB)
• Extensive experience in creating meticulous artifacts like Business Requirements Documents (BRD), Software Requirement Specifications (SRS), as well as creating Requirements Traceability Matrix (RTM) and Use Cases.
• Developed UML diagrams such as Use Case Diagram, Data Flow diagram, ER Diagrams, Sequence and Activity Flow Diagrams as well as BPMN diagrams (Business Process Model and Notation) using MS Visio which enabled business and developers to understand the system.
• Working knowledge of databases such as Oracle and MS SQL Server for Data Processing, Data Mapping, Data Modeling, Extraction, Transformation, and Loading (ETL), DataStandardization, Cleansing, Scrubbing, Deduplication, and Normalization and Data Visualization and reporting applications such as Tableau and Power BI.
• Facilitated end-to-end Web Service testing on SOAP & REST API via Swagger & POSTMAN and API Documentation.
• Comprehensive knowledge of web services related concepts such as XML, JSON, JWT, WSDL, HTML, AJAX, SOA, API, SOAP and RESTful Web Services as well as experience in working with SOA architecture and Micro-Service architecture.
• Good experience in Relational Database Management System including performing complex SQL queries for mapping of various system applications.
• Sound knowledge and understanding of methodologies such as TDD for code testing, BDD for behavior-oriented functionality testing and ATDD for user-oriented testing for their application
• Highly involved in SDLC and STLC by conducting efficient code reviews, facilitate various testing by performing planning and development of Test Plans, Test Cases and Test Scenarios to meet product’s business requirements.
• Actively assisted in creating test scenarios, test accounts and test strategy framework for UAT and Regression Testing to support pre- and post-implementation of applications and production issues along with QA and other business groups.
• Involved in the SAFe ceremonies such as, PMC, PO Sync and played a key role in Program Increment (PI) Planning, Architectural Review and Scrum of Scrum (SOS) ensuring the cadence is maintained across the whole Agile Release Train.
• Engaged in all scrum ceremonies such as Backlog Grooming, Sprint Planning, Daily Scrum, Sprint Review, and Sprint Retrospective with off-shore team and on-shore team and maintained project plans and schedules
• Assisted the product owner refine the product backlog by writing technical user stories based on the INVEST Criteria, prioritizing user stories based on the MoSCoW Technique, and tearing down user stories based on the SPIDR criteria.
• Extensive knowledge and understanding in Fannie Mae and Freddie Mac, TRID regulations, CARES, OFAC, BSA, FINCEN, AML laws, FFIEC AIBE rules, KYC and due diligence procedures, GAAP and IFRS rules, and HMDA regulations.

TECHNICAL SKILLS

Methodologies: Agile - Scrum, SAFe, Waterfall, Hybrid

Web Technologies: JSON, XML, HTML, SOAP, RESTful Web Services, API, AJAX

Protocols: HTTP, HTTPS, SMTP, SOAP, FTP

Project Management Tools: Microsoft Project, Jira, Rally, Azure DevOPs

Database: Oracle 12c, MS SQL Server 2012, IBM DB2 - 10.5

Data Warehousing Concepts: OLTP Database, OLAP - Datawarehouse, ETL process through SSIS

Languages: SQL

Modeling Tools: MS Visio, Figma, Lucid Charts, Draw.io, Balsamiq

Reporting Tools: Tableau, MS Power BI, SAP Crystal Reports, XSL-FO

Documentation Tools: MS Office Suite, SharePoint, Confluence

Testing Tools: Swagger, Postman, HP Quality Center/HP ALM

PROFESSIONAL EXPERIENCE

Confidential - Wayne, NJ

Sr. Business System Analyst

Responsibilities:

• Worked with the Product Owner in illustrating Work Breakdown Structure, Project Roadmap, and its Milestones to articulate Strategic Thinking while considering desired Project Goals.
• Performed Document Analysis to understand the Legacy System's As-Is Process by referring legacy System's Business Requirement Document (BRD), Organization Process and Procedure Documents, Request for Proposal (RFP), and System Defect Report.
• Executed GAP Analysis to identify Legacy System by defining the As-Is and To-Be process from the gathered business requirements and recorded the Action Plan that should be implemented while upgrading the software.
• Performed Due Diligence in converting Elicited Requirements into User Stories in accordance to INVEST Criteria.
• Extensively involved in calculating Capacity and Velocity of the scrum team which helped in determining Team Readiness and sprints required to develop all the gathered Business Requirements.
• Lead story point estimation session by following the Planning Poker Technique using Fibonacci Series with the scrum team to assign story points for the User Stories in the product backlog.
• Lead Backlog Refinement Session with Product Owner and Scrum Team to refine the User Stories, Prioritized the user stories in the product backlog using Moscow Technique according to the Project Roadmap, and worked on Spike Stories by analyzing feasible techniques with SME’s to execute it in future sprints.
• Proactively tracked the Project and Team’s Progress using JIRA KPI’s like Burnup Charts, Burndown Charts, Cumulative Flow Charts and shared the Weekly Progress Reports to the key stakeholders.
• Created Test strategies, Test Plans, Test Cases, and Test Scenarios based on the User Stories and Acceptance Criteria defined according to the business requirements.
• Effectively managed CI/CD pipeline with the help of DevOps Engineers to ensure efficiency in lead time by measuring performance with certain metrics like Bug Resolution Time, Lead Time, and Bottlenecks.
• Facilitated the User Acceptance Testing (UAT) session before every release with the UAT Execution plan by inviting the right stakeholders to work on developed software to check its Capability to handle the Real-World Organizational Scenarios that reflects the organizational goals.
• Documented all the UAT remarks, ensuring all the Bugs/Defects are added in the JIRA tool, raised as a ticket, and resolved immediately using the Requirements Traceability Matrix (RTM) to locate the errors precisely.
• Facilitated a sprint retrospective session to understand scrum team satisfaction and figure out better ways to meet the sprint goals by conducting an Agile Retrospective Game called Lean Coffee.
• Used the UDDI registry to look up existing web services and WSDL to identify the request and response parameters for defining web methods while also identifying and creating the Service Level Agreements (SLAs) for 3rd party vendors (Third-party vendors) and integration teams when required.
• Used SQL to retrieve information from the Database and identified the Primary Key and Foreign Key relationship between various items in the database tables.
• Written the Client-side validations, Server-side validations, and Database validations for the system.
• Conducted Functional Testing and Smoke Testing regularly to ensure the basic functionalities of the system are working properly.

Environment: Agile - Scrum, SOA, Framework (HTML/CSS, REACT JS, Java, SQL, IBM DB2), SOAP, REST, AJAX, SLA, Web service, Microservice, Rally, MS Visio, MS Project, Windows XP, XML, Java, SSRS, SSAS, .Net, MDM, Postman, HP Quality Centre.

Confidential - Cincinnati, OH

Sr. Business System Analyst

Responsibilities:

• Elicited Business Requirements by conducting detailed Interviews and Focus Group Sessions with Business Users, Stakeholders, and Subject Matter Experts (SMEs) such as Underwriters, Credit Analysts to define the Financial Projections and Cost-Benefit Analysis
• Worked closely with the Product Owner and assisted in breaking down features by WSJF method and their refinement
• Coordinated with Residential Underwriter, Mortgage Loan Servicer, Credit Analyst, and Compliance Professionals to determine the Business rules concerning Fixed-rate mortgage loan, Adjustable-rate mortgage loan, Government-Insured Mortgages, Jumbo Mortgages, and Conventional Mortgages
• Documented the gathered requirements in BRD and facilitated the JAD session where Requirement Modeling was done by drafting UML diagrams and BPMN Diagrams to identify the area which requires Customization
• Performed GAP Analysis for the elicited requirements to analyze if the Loan Origination System is capable of fulfilling the business requirements
• Draft and maintain software/business requirement documents in order to outline REST API project needs, assumptions, constraints, and milestones.
• Developed AJAX functionalities using frameworks such as JSON and JQuery
• Detailed FIX protocol message attributes and SWIFT message (MT1xx, MT2xx, MT3xx) attributes were created and documented.
• Write Technical System specifications for Operational, Legal and Compliance enhancements or changes in Empower
• Responsible for the quality of all changes to Empower, the Confidential loan origination system for the branches
• Wrote Client-Side Validation, Server-Side Validation and Database Validation for various functionalities of the system
• Defined and suggested SOAP, XML based Web services, and APIs based on languages such as C# and JAVA which would be compatible with the “As-Is” and “To-Be” state of the business process
• Provided training to business users involved in Sprint Review and demonstrated the agreed requirements as per the DOR and DOD criteria expected by the Product Owner and business stakeholders
• Utilized UDDI to look up existing web services and WSDL to identify the corresponding request and response web methods
• Assisted the Product Owner to prioritize User-Stories using Moscow techniques during Sprint Planning and Backlog Grooming Sessions
• Responsible for developing functional and technical user stories in INVEST criteria and Acceptance Criteria in GHERKIN format
• Excellent backend skills in creating SQL objects such as Tables, Stored Procedures, Functions, Views, Indexes, Rules and SQL Performance Tuning to facilitate efficient data Manipulation and Consistency
• Created Data Mapping documents and worked with business to write Transformational rules
• Hands-on experience in Schemas, Dimensional modeling and Reporting tools, Operations Data Store concepts, Data Marts and OLAP technologies in RDBMS including developing optimized SQL queries, Stored Procedures, User-defined Functions, and Transactions
• Ensured the application is compliant with all TRID regulations, AML laws, OFAC, BSA, FINCEN, and HMDA regulations
• Facilitated UAT sessions and developed Test Plans and Test Cases for verification and validation of requirements at all levels
• Involved in recognizing and generating reports for both the clients and the management being a core team member of the Center of Excellence
• Performed Functional testing and Smoke testing on a regular basis to make sure that the basic functionalities of the system are working
• Facilitated Triage calls to identify defects by performing Root Cause Analysis and mitigated it along with development and testing team

Environment: Agile - SAFe, SOA, Framework (HTML/CSS, Angular JS, Java, SQL, Oracle 12c, DB2), Tableau Desktop, AJAX, SOAP, XML, REST, Microservice, UML, Jira, Confluence, MS Excel, MS Visio, XSLFO, Windows 8.0, Informatica Power Center, Swagger, HP QC

Confidential -Buffalo Grove, IL

Business Analyst

Responsibilities:

• Responsible for defining the scope of the project, gathering business requirements and preparing Business Requirement Document (BRD), and Functional Requirement Document (FRD).
• Used agile development process to deliver software throughout the SDLC life cycle absorbing changes and new requirement as the project proceeds.
• Wrote Use Cases and developed business rules document for the implementation of workflows.
• Providing walkthrough to the stakeholders and request signoff for the documents to close the requirement phase activities.
• Facilitated JAD sessions to coordinate activities for project schedules, presented deliverables to the management.
• Planned and defined Use Cases, created Use Case diagrams, Scenarios and Use Case narratives.
• Tracked change requests and monitored workload and schedule.
• Gathered requirements from stakeholders, identified functional requirements and document them into a Business Requirement Document (BRD).
• Performed Gap Analysis for the as-is versus to-be system.
• Created use case scenarios and documented workflow and business processes.
• Prepared BRD and FRD.
• Created the User Acceptance Criteria based on the input from product owner.
• Maintained documents for change request and implemented procedures for testing changes.
• Conducted JAD sessions to elicit business and system requirements.
• Assisted in developing Test Scenarios and participated in Regression and User Acceptance Testing (UAT).
• Conducted user interviews, gathered, analyzed and documented Business Requirements based on the analysis of loan processing workflow model. Reviewed BRDs for tagging and tracing Use-Case specifications, supplement specifications and UI Functional specification documents.
• Functioned as the primary liaison between the business line, operations, and the technical areas throughout the project cycle.
• Assisted client in developing content and training materials; recommended enhancements and identified new business requirements.
• Performed SWOT and GAP analysis for new functionality requirements as well as prioritized them on the basis of actual business needs. This helped optimize the business processes.
• Worked closely with technical team to ensure Testability of requirements.
• Analyzes client's business requirements and processes for project scope
• Conducted meetings with stakeholders, senior management, SMEs and architects to elicit requirements
• Elicit requirements from stakeholders through interviews and facilitated joint application development (JAD) sessions to extract & understand business objectives
• Analyze company, market, and process data, document current and future state business processes, and develop and compare alternatives
• Created, grooming and prioritize backlogs
• Collected and managed Business Requirements, along with Business Process and developed the Business Requirement Document (BRD).
• Worked with developers to make sure that they understand the Use Cases and worked with Quality Control teams to develop Test Plans and Test Cases.
• Used MS Visio for use case diagram, JIRA for epic, user stories, bugs and test cases, Confluence for upload documents, MS Excel for requirements traceability matrix, MS Word for business requirements document (BRD), functional document (FRD) and non-functional document (NFRD)
• Maintain JIRA projects, workflows, permissions, and users while working in a JIRA environment.
• Set access permissions for JIRA projects and Confluence spaces, work with JIRA filters, reporting, dashboards, workflows and administration
• Created Requirement Traceability Matrix (RTM) to trace requirements and manage change requests.

Environment: Hybrid - Waterfall and Agile, J2EE, JavaScript, SQL Queries, Microsoft Office tools, HTML, XML, Crystal Reports, Share point, Rally, MS Visio, web service, REST, UML & Mockup screens, TFS, SSIS, SOAP UI.

Confidential - Dallas, TX

Business Analyst

Responsibilities:

• Responsible for various deliverables throughout the software development lifecycle from process flow diagrams to mock-ups and wireframes
• Documented and elicited business requirements from subject matter experts by writing user stories resulting in a clearer, more detailed and complete understanding of project deliverables
• Participated in sprint planning, daily scrum stand-up, and sprint retrospective meetings
• Participated in the development and grooming of requirements with business and technology partners
• Assisted in entering & updating issues (Epics, Stories, and Tasks) onto JIRA Agile application
• Often part of the team that would make regular presentation to shareholders and company management
• Report on common sources of technical issues and make recommendations to product team
• Manage user permissions for tools according to the needs of projects and teams
• Perform application and system administration tasks, including data backups and scheduled jobs
• Test new versions of the tools and plug-ins to ensure compatibility
• Performed Gap Analysis between current performances and desired performances (i.e. critical customer requirements.
• Designed and developed Use Case Narratives, Use case Diagrams and Activity Diagrams.
• Involved in walkthroughs and meetings with development team to discuss related issues.
• Assisted with user testing of systems, developing and maintaining quality procedures and ensuring that appropriate documentation is in place.
• Created high level business requirements document (BRD), functional requirements document (FRD), mock-ups for the requirements selected for the release and presented BRD to the business for feedback and approval
• Maintained all versions of the document during the requirements gathering process as well as the final approved version on SharePoint
• Communicate and share knowledge with internal and external contacts at all levels
• Responsible in providing regular test reports to the management
• Perform different levels of quality checks and perform UAT Sessions as required
• Provide maintenance and support after project completion
• Expert in analyzing business needs and work with technical and non-technical teams to overcome challenges worked with business users, stakeholders and SME’s amongst the organization
• Work with business and customer on new initiatives, identify and provide insight and recommendations of what data will be helpful to reach the desired project goals
• Test the user stories for accuracy and compliance to ensure undisputed acceptance and validation

Environment: Agile - SAFe, SOA, Framework (HTML/CSS, Angular JS, Java, SQL, Oracle 12c, DB2), Tableau Desktop, AJAX, SOAP, XML, REST, Microservice, UML, Jira, Confluence, MS Excel, MS Visio, Windows 8.0, Informatica Power Center, Swagger

Confidential

Business Analyst

Responsibilities:

• Reviewed the Requirements Design documents and understood the existing systems functionalities.
• Lead JAD Sessions to Collect Requirements from Business User to initiate systems development process.
• Analyzed "as-is" process of the existing system and understood the "to-be" process and provided assessment document created process flows.
• Analyzed the functionality of Derivatives work station and create a gap analysis of the transformation of the futures and options derivatives to OTC hub.
• Extensive experience in documentation of Business Requirements Document (BRD)
• Proficient in transforming business requirements into Functional Requirement Document (FRD)
• Participated in design meetings and contributed towards creating Architecture Diagram
• Created and managed project templates, use case templates, requirement types and Traceability Matrix in Requisite Pro.
• Participated in weekly meetings with the management team and walkthroughs.
• Maintained a Traceability Matrix to ensure that all Functional Requirements are addressed at the Use Case Level as well as the Test Case Level.
• Defined system requirements to Wire Frames with Use Case, Use Case Scenario and Use Case Narrative using the UML (Unified Modeling Language) methodologies
• Extensive experience in Manual Testing for Web Portal
• Experience in reviewing Test Procedures, defining Test cases, reviewing and maintaining Test scripts, analyzing bugs, interacting with team members in fixing errors and User Acceptance Testing (UAT).
• Handled Change Requests by capturing them in the available organizational templates thoroughly analyzing them for the impact on the existing requirements.
• Reviewed and reported the progress of the project during all the phases.
• Created Simple Queries using SQL.
• Closed the projects by successfully deploying the applications into production and providing the needed training materials, release notes to the business users, documenting lessons learned to store in the organizational process assets.

Environment: MS Office (MS Word, MS Excel, MS PowerPoint, MS Visio), MS-Project, Windows 2000, Rational requisite Pro, Lotus Notes SQL, J2EEE