SUMMARY

• Around 7 years of experience in the Healthcare industry with commendable knowledge of healthcare, insurance, and e - commerce domains.
• Highly commended ability to work under the minimum direction and use independent judgment in decision-making.
• Have commendable knowledge of healthcare, pharmaceutical, and e-commerce domains.
• Experience in conducting requirement gathering sessions, gathering business and functional requirements as per UML standards, Functional Requirement Documents, Business Requirement Documents conducting feasibility studies, performing gap analysis, risk analysis, Process Analysis, and business process modeling.
• Designing and analysis of Use Case Scenarios using tools like MS Office 2000 (Word, Excel, PowerPoint), MS Visio (for designing Data flow diagrams), Requirement Traceability Matrix (RTM), and testing documents.
• Good analytical skills with the ability to convert the needs of the stakeholders and business users to technical requirements.
• Attended client meetings, which involved proposing solutions and status updates about the project development.
• Facilitated meetings between management, developers, and testers to ensure a smooth hand-off.
• Experience in updating base copies while the configuration changes occur in the development process and properly documenting and reporting the changes to the management.
• Strong understanding of project life cycle and SDLC methodologies including RUP, RAD, Waterfall, and Agile.
• Gathered and prioritized requirements by interviews and document analysis.
• Knowledge of Claims Processing and HIPAA regulations.
• Familiar with MS Project to manage deadlines, schedules, analyze project information and interact with different teams.
• Experience in facilitating Joint Application Development (JAD) sessions with business users and the development team to drive out detailed business requirements.
• Communicate requirements to distance development teams and manage successful engagements.
• Good multi-tasking skills and a keen sense of project prioritization.
• Meticulously performed Fit-Gap analysis, User Acceptance Testing (UAT), SWOT Analysis, Cost-Benefit Analysis, handled change requests and communicated them to senior management
• Good at written and oral communication.
• Skilled at analyzing business needs and applying technical skills and business knowledge to achieve sound results.

TECHNICAL SKILLS

• MS Office
• MS Word
• MS Excel
• MS PowerPoint
• MS Outlook
• MS Visio
• Agile
• Waterfall and Rally
• Jira
• UML
• JAD
• Use Cases
• Rational Rose
• SQL
• Certified Scrum Master (CSM)
• Certified Release of Information Specialist (CRIS)

PROFESSIONAL EXPERIENCE

Confidential, Naperville, IL

Lead Business Analyst

Responsibilities:

• Documented, coached, and elicited business requirements from subject matter experts by writing user stories resulting in a clearer, more detailed, and more complete understanding of project deliverables.
• Facilitated “three amigos” work sessions between developers, product owners, and business analysts.
• Participated in sprint planning, daily scrums, testing, retrospectives, and sprint reviews.
• Coordinated with the Project manager in planning the phases of the whole project by the agile environment and handling the scope creep and analyzing its e ects.
• E ectively communicated the project goals, requirements, and deliverables through a clear, concise, and comprehensive SWOT Analysis presentation to the key project stakeholders.
• Create a storyboard of backlog items in Agile and develop items according to business needs.
• Groomed the user stories and defined the user acceptance criteria for the base data management project.

Confidential, Chicago, IL

Business Analyst

Responsibilities:

• Interacted with the stakeholders and business heads and defined and finalized Business Requirements.
• Identified Use Cases from the requirements and created Use Cases Diagrams using MS Visio and thus defining the Business Process Model.
• Conducted JAD sessions and informal meetings with teams to resolve open issues and modification requests.
• Developed associated project documentation, schedule, design specifications, and test plan and performed gap analysis.
• Negotiated and managed multiple priorities, project plans, time frames, and trade- o s, ensuring the team understood the final results of the project.
• Developed As-Is ow diagrams and To-Be process ow diagrams and assessed the changes from the current state to identify and deliver the training needs of business users.
• Gathered requirements from Product Owner and Quality managers and created Product Backlog, Sprint Backlog, and managed User stories.
• Involved in developing Reports using SQL Server Reporting Services.
• Provided appreciation and recognized achievements by the team using BRAVO.

Confidential, McHenry, IL

Business Analyst

Responsibilities:

• Gathered Business Requirements and interacted with the stakeholders, developers, and Project Manager and facilitated JAD sessions to formulate Business Processes.
• Worked with the business users to define business requirements and analyze the possible technical solutions.
• Involved in daily scrum meetings and implemented agile methodology.
• Added required information into user stories such as business value, the scope of change, non-functional requirements, and acceptance criteria.
• Designed and developed project document templates based on SDLC methodology.
• Designed Use cases, for the technical team to identify the key processes.
• Conducted meetings with the development team to discuss solution designs and requirements clarification.
• Participated in team meetings and reported weekly and monthly project status updates to the project manager.
• Implemented and maintained account benefit updates in the system as part of National Health Care Reform mandates.

Confidential, Bloomfield, CT

Business Analyst

Responsibilities:

• Functioned as a liaison between Production Technology, Account Management teams, and business clients in gathering, understanding, and documenting clients’ needs.
• Collaborated with Supervisor, Subject Matter Experts, and Product Managers to find the best approaches to address the client’s requirements.
• Demonstrated attention to detail, ability to compile and analyze information and provide resolutions or recommendations for process improvement.
• Assisted in developing and maintaining business and financial reports which were required to support the various lines of business and specific projects.

Confidential, St Louis Park, MN

ROI Specialist

Responsibilities:

• Delivered Protected Health Information from various EMRs for subpoenas, insurance, and patient requests within strict deadlines, maintaining expert attention to detail in an extremely fast-paced environment.
• Recognized inconsistencies within medical documentation, taking immediate action to correct and often protecting the facility from inadvertent disclosure of PHI.
• Performed Quality Assurance checks and ensured that the released medical records complied with HIPAA
• Handled patient walk-ins and provided excellent customer service by patiently answering their phone calls.