SUMMARY

• Senior Software/Business Analyst with 7+ years of industry wide experience with solid understanding of Business Requirement BPMN elicitation techniques, Business Intelligence and experience in envisioning, representing and translating the product vision from the business sector to the software development.
• Excellent skills in Business Analysis, Software Analysis, Data Analysis, Requirement Analysis, Business Modeling and Use Case Development using UML methodology, Project Management Methodologies include RUP, SDLC, and Waterfall and experienced in documenting User stories, use cases and test cases using BPMN.
• Proficient in using UML for Business Process Modelling, Use Cases, Activity Diagrams, Entity Relationship Diagrams, Sequence Diagrams, Class Diagrams, Process workflow diagrams Strong knowledge of creating Screen Mock - ups/Wireframes and document them using Rational Rose and MS Visio.
• Experience in Agile/Scrum environment and creating user stories from the product backlog.
• Good emphasis on Sprint Planning, Sprint Review and Retrospective meetings.
• Performed GAP Analysis documenting variances and suggesting steps to overcome the gaps in IT and business process besides feasibility studies.
• Excellent SQL skills with Data Manipulation, Data Definition Language commands and ability to write complex queries for purpose of analyzing data.
• Experience writing complex SQL queries and prepared custom reports and performed SQL query, data analysis and verification on MS Excel.
• Experienced in Prioritizing and tracking defects using Bug tracking tool Jira and TFS.
• Strong experience in managing the testing phase of product life cycle with knowledge of several types of testing including A/B testing, Integration testing, regression testing, etc.
• Strong experience in conducting User Acceptance Testing (UAT) and documentation of Test Cases. Expertise in designing and developing Test Plans and Test Scripts.
• Experienced in working with Cross Functional Teams and interacting with all levels of management for requirements, resources and project status and delivering custom applications in phases. Also assisted the Project Manager throughout the software development process.
• Participated in JAD sessions with superior organization.
• Project management experience involves delegating responsibilities, budgeting, designing time schedules and work breakdown structures, preparing weekly status reports for management, communicating and presenting the reports, and resolving issues and conflicts.
• Extensive experience in project management skills using MS Excel, MS Visio, JIRA, and SharePoint.
• Driven by creative ideas and backed by strong Analytical and methodical problem-solving skills, identifying causes, corrective actions, and providing innovative solutions, building strategic partnerships with senior business leaders, and getting commitments to actions from individuals at all levels.
• Experience includes five full life cycle implementation projects, including documentation, training, supports, and 2 Migration projects.
• Experience working with business users as well as senior management.
• Good communication and presentation skills.

TECHNICAL SKILLS

Analysis Methodologies: Rational Unified Process (RUP), Agile/Scrum Methodology, Waterfall Methodology, Risk Analysis, Software Analysis, Gap Analysis.

Operating Systems: Windows 95/98/NT/2000, Unix, Linux, Mac OS X, Mainframe.

Languages: C, C++, HTML, .Net, CSS, XML, JCL, COBOL, SQL.

Tools: MS Word, MS Excel, MS PowerPoint, MS Visio, Balsamiq, MS Project, MS Access, MS SharePoint, SSIS, Outlook, JIRA, HP QC, HP ALM, TFS, JIRA.

Quality Management: Six Sigma Techniques, TQM, Lean Manufacturing and ISO Concept Standards.

PROFESSIONAL EXPERIENCE

Confidential

Sr. Software/Business Analyst

Responsibilities:

• Collaborated with the business portfolio leadership to understand their strategic vision and acted as their advocate within the IT organization for their business requirements.
• Develop a technical solution that will address the business transformation of three core business functions and the development of modern, Web-based application.
• Analyze and gather requirements on External data sources viz owner rental property taxes, Registrations etc.,
• Determine the taxability and value of properties, using methods such as field inspection, structural measurement, calculation, sales analysis, market trend studies, and income and expense analysis.
• Analyze trends in sales prices, construction costs, and rents to access property values or determine the accuracy of assessments.
• Worked alongside with the PM in developing the scope and vision documents that defined the primary goals, objectives, and scope of the project.
• Conducted requirements analysis meetings and facilitated Joint Application Development (JAD) sessions to identify business rules and requirements elicitation.
• Coordinating with external entities, internal teams and IT staff for further clarification by scheduling meeting when necessary.
• Analyzed the As-Is and To-Be state of the project and performed Gap analysis, impact analysis, As-IS software analysis and SWOT analysis.
• Involved in gathering the requirements that were critical to the business process flow and using those requirements for the Business Requirements Document (BRD).
• Actively participated in daily review meetings contributing insight into discussions spanning application and Interface design, data migration, data cleansing and application testing and deployment.
• Created As-Is documents, Cross-Functional flow, High-Level process flow, Context diagrams, System Diagrams using Microsoft Visio to identify the interfaces and the data flow of the system.
• Analysis of batch JCL jobs to identify data files that are sent to external agencies.
• Ran SQL queries to pull out data from different databases.
• Assisted in moving COBOL programs from one PDS to another.
• Performing other duties as assigned by the Project Sponsors, Project Manager and IT Lead.

Environment: MS Office Suite, Agile, Jira, MS Visio, UML, Advance Excel (Pivot, V-Lookup), GAP Analysis, SWOT Analysis, SQL, TFS, Service Now, HP QC, HP ALM.

Confidential

Business Analyst

Responsibilities:

• Facilitated on-site sessions to identify business processes, best practices, validate compliance to policy and procedures to secure data, create flow charts and write report to management in an effort identify Best Practices and Challenges within the Health care department.
• Performed GAP analysis of 4010 and 5010 EDI transaction using implementation guide to identify the changes in the segments and data elements.
• Used the mapping tools to map 4010 and 5010 transactions along with ICD 9 and ICD 10 codes and validated the HIPAA Syntax.
• Developed Incident documents and portrayed the As-Is reporting structures versus To-be Reporting needs for data integrity and accuracy.
• Identified the scope, business objective and documented the functional requirements for each release.
• Directly involved in process improvement Plans and implementing business change.
• Produced clear user manuals & training guides for User Acceptance Testing (UAT) and deployment for end-clients with step-by-step instructions and appropriate GUI screenshots.
• Interacted with the development team on regular basis to ensure and balance practicalities with innovative and efficient business systems solutions
• Created use cases specifications, use case diagrams, swim lane diagrams, component diagram and context diagrams to define the workflow and segregate high-level and low-level requirements using MS Visio.
• Conducted and Participated JAD sessions to gain consensus on various issues related to the project. Acted as a facilitator on different occasions.
• Held regular meetings with the Business users and SME’S to priorities the business Requirements.
• Facilitated the resolution of project-related issues, identified risks, and mitigation steps to manage risk using PLSQL in RDBMS.
• Conducted walkthroughs and code reviews with developers, project managers and stakeholders and users to comprehend business workflow of applications.
• Performed System Integration Testing, Performance Testing and Regression Testing and documented the results.
• Created defects in Clear Quest and assigned to the developers.
• Analysis of data relied on Mainframes, DB2 and SQL server databases.
• Worked with technical teams and clients to ensure closure of problems reported in a timely fashion.

Environment: MS Office Suite, Agile, UML, Jira, MS Visio, MS Excel, GAP Analysis, SWOT Analysis, SQL, Service Now, HP QC, HP ALM.

Confidential

Sr. Business System Analyst

Responsibilities:

• Created and analyzed Process Workflows, Scope & Functional Specifications, and was responsible for preparing Software Requirement Specifications (SRS) and Functional Specification Documents (FSD).
• Analyzed impact of proposed system solutions for each line of business and identified risks, priorities, and alternatives.
• Involved in gathering requirements through re-engineering process.
• Participated in various meetings and discussed Enhancement and Modification Request issues using Jira.
• Participated in Data Mapping, Data Conversion, creation of the Data model and used SQL and Toad to extract, filter and validate data and used Jira for ticketing any issues.
• Conducted meticulous GAP analysis while successfully re-engineering key business processes to increase operational efficiency and alignment of business unit objectives.
• Supported the Organizational Change Management activities and impact assessment regarding the Business Processes and systems for the end user community in relation to the ECM program.
• Defined the project scope on the As-Is Point of Sale (POS) terminal and process re-engineering for To-Be enhanced POS application pictorially using Microsoft Visio and subsequent integration with various business applications.
• Coordinated the mainframe update of mid-day processing and update of the backend DB2 database.
• Redesigned the Mainframe applications to accommodate the Automated Bill Review application which was migrated from Unix systems to Mainframe.
• Involved in migrating Universes and Reports from Dev to UAT to QA to Production.
• Analyzed system requirements specifications, developed & executed detailed Test Strategy, Test plans, Test Cases, Test Data for testing the functionality, GUI, security, and usability of the Application.
• Facilitated User Acceptance Testing (UAT) and development of test strategies with Information Systems Group.
• Developed various PL/SQL stored procedures, cursors and functions for data input to the Crystal Reports.
• Responsible for maintaining a requirements traceability matrix across all deliverables of the project.
• Coordinated with the development team in documenting a User Manual.
• Provided post-implementation and on-going system support for end users, including issue resolution, process design and re-design, end-user training, desktop access, and system enhancements

Environment: MS Office Suite, Agile, UML, Jira, MS Visio, Advance Excel (Pivot, V-Lookup), GAP Analysis, SWOT Analysis, SQL, Service Now, HP QC, HP ALM.

Confidential

Business System Analyst

Responsibilities:

• Played a key role as a Business Analyst for the CAPS Project.
• Conducted Requirement walk-through meetings with key stakeholders to ensure all modules of the project are being covered - Enrollment, Billing, Claims Processing and Adjudication.
• Assisted Project Manager and stake holders in defining scope, risk, budget, and approach of the project.
• Maintained and updated version control of the documentation using Rational ClearCase.
• Participated in project planning meetings to discuss about the requirements and resource planning.
• Conducted Gap Analysis by highlighting the differences between the Current (As Is) environment versus the Target (To Be) environment and created As-IS and To-Be documentation using Microsoft Visio.
• Created Wireframes/Screen Mock-ups for the new GUI - dashboard to ensure all requirements are captured correctly.
• Analyze gathered requirements using Rational Requisite Pro; verified requirements and created Business and Functional/ Technical Specifications (BRD and FRD) to add new business functionality in e-payment.
• Developed traceability matrix to track accuracy, implementation, and testing of each requirement by project.
• Worked with SQA (Testing) team to ensure the test cases are documented correctly; assisted the IT team to ensure defects are addressed accurately and immediately.
• Created Test Plans, Test Cases, Test Scenarios and Test Strategies to ensure Quality Assurance and to test all the business requirements.
• Acted as liaison between Business Intelligence and Business User groups to relay change requests.

Environment: RUP, .Net Core, MS Office, MS Access, BPMN, MS Visio, Rational Requisite Pro, XML, HTML/HTML5, CSS, HP ALM, Rational Suite.

Confidential

Business Analyst

Responsibilities:

• Liaison between operations and technical team to convert business requirements into technical solutions for decommissioning the legacy systems.
• Work in an agile team using Scrum Methodology and participated in backlog prioritization with the product owner and Scrum master.
• Collaborate with stakeholder groups across the organization to ensure business and technology alignment.
• Model AS-IS business process workflows adhering to BPMN 2.0 standard and negotiated agreement of all TO-BE processes across the internal and external business and technical teams.
• Process data load requests, manually entered data, reconciled data conflicts, and created data extracts and reports.
• Manage spreadsheets and maintain data currency to ensure accurate data availability for leadership and decision-makers.
• Develop a GUI using MATLAB and various modeling techniques.
• Responsible for the creation and updating of SQL queries in networking tools to retrieve the reports using Teradata.
• Recommend and implement a centralized tool that internal teams can use to extract data/insights for daily business management in an automated manner.
• Work on JIRA for Issue tracking and project planning.
• Work on a huge volume of data to summarize the reports using V-Lookup and Pivot tables for leadership presentations.
• Conduct and co-ordinate system integration testing. Prepare test plan and test cases, manage loading & execution in HP ALM (Application Lifecycle Management).
• Consolidate and analyze over $80M of R&D spend to assist in the business plan and portfolio reviews.
• Create SOP's and conducted training across the cross-functional teams to learn on the system build.
• Co-ordinate UAT execution by creating test cases and test plans, managing the testing team, facilitating the test cases execution, reporting defects, managing defect resolution, and communicating the stakeholders' progress.
• Coordinate cross-functional activities to ensure designated projects and relevant tasks are completed on time to support the team's efforts to increase the retail channel's value proposition for ESI clients, retail providers, and ESI.

Environment: MS Office Suite, Agile, Jira, BPMN 2.0, UML, MS Visio, Advance Excel (Pivot, V-Lookup), GAP Analysis, SWOT Analysis, SQL, Service Now, HP ALM.