SUMMARY

• Senior Software/Business Analyst with 7+ years of industry wide experience with solid understanding of Business Requirement BPMN elicitation techniques, Business Intelligence and experience in envisioning, representing and translating teh product vision from teh business sector to teh software development.
• Excellent skills in Business Analysis, Software Analysis, Data Analysis, Requirement Analysis, Business Modeling and Use Case Development using UML methodology, Project Management Methodologies include RUP, SDLC, and Waterfall and experienced in documenting User stories, use cases and test cases using BPMN.
• Proficient in using UML for Business Process Modelling, Use Cases, Activity Diagrams, Entity Relationship Diagrams, Sequence Diagrams, Class Diagrams, Process workflow diagrams Strong knowledge of creating Screen Mock - ups/Wireframes and document them using Rational Rose and MS Visio.
• Experience in Agile/Scrum environment and creating user stories from teh product backlog.
• Good emphasis on Sprint Planning, Sprint Review and Retrospective meetings.
• Performed GAP Analysis documenting variances and suggesting steps to overcome teh gaps in IT and business process besides feasibility studies.
• Excellent SQL skills with Data Manipulation, Data Definition Language commands and ability to write complex queries for purpose of analyzing data.
• Experience writing complex SQL queries and prepared custom reports and performed SQL query, data analysis and verification on MS Excel.
• Experienced in Prioritizing and tracking defects using Bug tracking tool Jira and TFS.
• Strong experience in managing teh testing phase of product life cycle with knowledge of several types of testing including A/B testing, Integration testing, regression testing, etc.
• Strong experience in conducting User Acceptance Testing (UAT) and documentation of Test Cases. Expertise in designing and developing Test Plans and Test Scripts.
• Experienced in working with Cross Functional Teams and interacting with all levels of management for requirements, resources and project status and delivering custom applications in phases. Also assisted teh Project Manager throughout teh software development process.
• Participated in JAD sessions with superior organization.
• Project management experience involves delegating responsibilities, budgeting, designing time schedules and work breakdown structures, preparing weekly status reports for management, communicating and presenting teh reports, and resolving issues and conflicts.
• Extensive experience in project management skills using MS Excel, MS Visio, JIRA, and SharePoint.
• Driven by creative ideas and backed by strong Analytical and methodical problem-solving skills, identifying causes, corrective actions, and providing innovative solutions, building strategic partnerships with senior business leaders, and getting commitments to actions from individuals at all levels.
• Experience includes five full life cycle implementation projects, including documentation, training, supports, and 2 Migration projects.
• Experience working with business users as well as senior management.
• Good communication and presentation skills.

TECHNICAL SKILLS

Analysis Methodologies: Rational Unified Process (RUP), Agile/Scrum Methodology, Waterfall Methodology, Risk Analysis, Software Analysis, Gap Analysis.

Operating Systems: Windows 95/98/NT/2000, Unix, Linux, Mac OS X, Mainframe.

Languages: C, C++, HTML, .Net, CSS, XML, JCL, COBOL, SQL.

Tools: MS Word, MS Excel, MS PowerPoint, MS Visio, Balsamiq, MS Project, MS Access, MS SharePoint, SSIS, Outlook, JIRA, HP QC, HP ALM, TFS, JIRA.

Quality Management: Six Sigma Techniques, TQM, Lean Manufacturing and ISO Concept Standards.

PROFESSIONAL EXPERIENCE

Confidential

Sr. Software/Business Analyst

Responsibilities:

• Collaborated with teh business portfolio leadership to understand their strategic vision and acted as their advocate within teh IT organization for their business requirements.
• Develop a technical solution that will address teh business transformation of three core business functions and teh development of modern, Web-based application.
• Analyze and gather requirements on External data sources viz owner rental property taxes, Registrations etc.,
• Determine teh taxability and value of properties, using methods such as field inspection, structural measurement, calculation, sales analysis, market trend studies, and income and expense analysis.
• Analyze trends in sales prices, construction costs, and rents to access property values or determine teh accuracy of assessments.
• Worked alongside with teh PM in developing teh scope and vision documents that defined teh primary goals, objectives, and scope of teh project.
• Conducted requirements analysis meetings and facilitated Joint Application Development (JAD) sessions to identify business rules and requirements elicitation.
• Coordinating with external entities, internal teams and IT staff for further clarification by scheduling meeting when necessary.
• Analyzed teh As-Is and To-Be state of teh project and performed Gap analysis, impact analysis, As-IS software analysis and SWOT analysis.
• Involved in gathering teh requirements that were critical to teh business process flow and using those requirements for teh Business Requirements Document (BRD).
• Actively participated in daily review meetings contributing insight into discussions spanning application and Interface design, data migration, data cleansing and application testing and deployment.
• Created As-Is documents, Cross-Functional flow, High-Level process flow, Context diagrams, System Diagrams using Microsoft Visio to identify teh interfaces and teh data flow of teh system.
• Analysis of batch JCL jobs to identify data files that are sent to external agencies.
• Ran SQL queries to pull out data from different databases.
• Assisted in moving COBOL programs from one PDS to another.
• Performing other duties as assigned by teh Project Sponsors, Project Manager and IT Lead.

Environment: MS Office Suite, Agile, Jira, MS Visio, UML, Advance Excel (Pivot, V-Lookup), GAP Analysis, SWOT Analysis, SQL, TFS, Service Now, HP QC, HP ALM.

Confidential

Business Analyst

Responsibilities:

• Facilitated on-site sessions to identify business processes, best practices, validate compliance to policy and procedures to secure data, create flow charts and write report to management in an effort identify Best Practices and Challenges within teh Health care department.
• Performed GAP analysis of 4010 and 5010 EDI transaction using implementation guide to identify teh changes in teh segments and data elements.
• Used teh mapping tools to map 4010 and 5010 transactions along with ICD 9 and ICD 10 codes and validated teh HIPAA Syntax.
• Developed Incident documents and portrayed teh As-Is reporting structures versus To-be Reporting needs for data integrity and accuracy.
• Identified teh scope, business objective and documented teh functional requirements for each release.
• Directly involved in process improvement Plans and implementing business change.
• Produced clear user manuals & training guides for User Acceptance Testing (UAT) and deployment for end-clients with step-by-step instructions and appropriate GUI screenshots.
• Interacted with teh development team on regular basis to ensure and balance practicalities with innovative and efficient business systems solutions
• Created use cases specifications, use case diagrams, swim lane diagrams, component diagram and context diagrams to define teh workflow and segregate high-level and low-level requirements using MS Visio.
• Conducted and Participated JAD sessions to gain consensus on various issues related to teh project. Acted as a facilitator on different occasions.
• Held regular meetings with teh Business users and SME’S to priorities teh business Requirements.
• Facilitated teh resolution of project-related issues, identified risks, and mitigation steps to manage risk using PLSQL in RDBMS.
• Conducted walkthroughs and code reviews with developers, project managers and stakeholders and users to comprehend business workflow of applications.
• Performed System Integration Testing, Performance Testing and Regression Testing and documented teh results.
• Created defects in Clear Quest and assigned to teh developers.
• Analysis of data relied on Mainframes, DB2 and SQL server databases.
• Worked with technical teams and clients to ensure closure of problems reported in a timely fashion.

Environment: MS Office Suite, Agile, UML, Jira, MS Visio, MS Excel, GAP Analysis, SWOT Analysis, SQL, Service Now, HP QC, HP ALM.

Confidential

Sr. Business System Analyst

Responsibilities:

• Created and analyzed Process Workflows, Scope & Functional Specifications, and was responsible for preparing Software Requirement Specifications (SRS) and Functional Specification Documents (FSD).
• Analyzed impact of proposed system solutions for each line of business and identified risks, priorities, and alternatives.
• Involved in gathering requirements through re-engineering process.
• Participated in various meetings and discussed Enhancement and Modification Request issues using Jira.
• Participated in Data Mapping, Data Conversion, creation of teh Data model and used SQL and Toad to extract, filter and validate data and used Jira for ticketing any issues.
• Conducted meticulous GAP analysis while successfully re-engineering key business processes to increase operational efficiency and alignment of business unit objectives.
• Supported teh Organizational Change Management activities and impact assessment regarding teh Business Processes and systems for teh end user community in relation to teh ECM program.
• Defined teh project scope on teh As-Is Point of Sale (POS) terminal and process re-engineering for To-Be enhanced POS application pictorially using Microsoft Visio and subsequent integration with various business applications.
• Coordinated teh mainframe update of mid-day processing and update of teh backend DB2 database.
• Redesigned teh Mainframe applications to accommodate teh Automated Bill Review application which was migrated from Unix systems to Mainframe.
• Involved in migrating Universes and Reports from Dev to UAT to QA to Production.
• Analyzed system requirements specifications, developed & executed detailed Test Strategy, Test plans, Test Cases, Test Data for testing teh functionality, GUI, security, and usability of teh Application.
• Facilitated User Acceptance Testing (UAT) and development of test strategies with Information Systems Group.
• Developed various PL/SQL stored procedures, cursors and functions for data input to teh Crystal Reports.
• Responsible for maintaining a requirements traceability matrix across all deliverables of teh project.
• Coordinated with teh development team in documenting a User Manual.
• Provided post-implementation and on-going system support for end users, including issue resolution, process design and re-design, end-user training, desktop access, and system enhancements

Environment: MS Office Suite, Agile, UML, Jira, MS Visio, Advance Excel (Pivot, V-Lookup), GAP Analysis, SWOT Analysis, SQL, Service Now, HP QC, HP ALM.

Confidential

Business System Analyst

Responsibilities:

• Played a key role as a Business Analyst for teh CAPS Project.
• Conducted Requirement walk-through meetings with key stakeholders to ensure all modules of teh project are being covered - Enrollment, Billing, Claims Processing and Adjudication.
• Assisted Project Manager and stake holders in defining scope, risk, budget, and approach of teh project.
• Maintained and updated version control of teh documentation using Rational ClearCase.
• Participated in project planning meetings to discuss about teh requirements and resource planning.
• Conducted Gap Analysis by highlighting teh differences between teh Current (As Is) environment versus teh Target (To Be) environment and created As-IS and To-Be documentation using Microsoft Visio.
• Created Wireframes/Screen Mock-ups for teh new GUI - dashboard to ensure all requirements are captured correctly.
• Analyze gatheird requirements using Rational Requisite Pro; verified requirements and created Business and Functional/ Technical Specifications (BRD and FRD) to add new business functionality in e-payment.
• Developed traceability matrix to track accuracy, implementation, and testing of each requirement by project.
• Worked with SQA (Testing) team to ensure teh test cases are documented correctly; assisted teh IT team to ensure defects are addressed accurately and immediately.
• Created Test Plans, Test Cases, Test Scenarios and Test Strategies to ensure Quality Assurance and to test all teh business requirements.
• Acted as liaison between Business Intelligence and Business User groups to relay change requests.

Environment: RUP, .Net Core, MS Office, MS Access, BPMN, MS Visio, Rational Requisite Pro, XML, HTML/HTML5, CSS, HP ALM, Rational Suite.

Confidential

Business Analyst

Responsibilities:

• Liaison between operations and technical team to convert business requirements into technical solutions for decommissioning teh legacy systems.
• Work in an agile team using Scrum Methodology and participated in backlog prioritization with teh product owner and Scrum master.
• Collaborate with stakeholder groups across teh organization to ensure business and technology alignment.
• Model AS-IS business process workflows adhering to BPMN 2.0 standard and negotiated agreement of all TO-BE processes across teh internal and external business and technical teams.
• Process data load requests, manually entered data, reconciled data conflicts, and created data extracts and reports.
• Manage spreadsheets and maintain data currency to ensure accurate data availability for leadership and decision-makers.
• Develop a GUI using MATLAB and various modeling techniques.
• Responsible for teh creation and updating of SQL queries in networking tools to retrieve teh reports using Teradata.
• Recommend and implement a centralized tool that internal teams can use to extract data/insights for daily business management in an automated manner.
• Work on JIRA for Issue tracking and project planning.
• Work on a huge volume of data to summarize teh reports using V-Lookup and Pivot tables for leadership presentations.
• Conduct and co-ordinate system integration testing. Prepare test plan and test cases, manage loading & execution in HP ALM (Application Lifecycle Management).
• Consolidate and analyze over $80M of R&D spend to assist in teh business plan and portfolio reviews.
• Create SOP's and conducted training across teh cross-functional teams to learn on teh system build.
• Co-ordinate UAT execution by creating test cases and test plans, managing teh testing team, facilitating teh test cases execution, reporting defects, managing defect resolution, and communicating teh stakeholders' progress.
• Coordinate cross-functional activities to ensure designated projects and relevant tasks are completed on time to support teh team's efforts to increase teh retail channel's value proposition for ESI clients, retail providers, and ESI.

Environment: MS Office Suite, Agile, Jira, BPMN 2.0, UML, MS Visio, Advance Excel (Pivot, V-Lookup), GAP Analysis, SWOT Analysis, SQL, Service Now, HP ALM.