SUMMARY

• 8+ years of extensive professional experience in Object - Oriented Analysis and Design using Unified Modeling Language (UML), Agile/Scrum, Rational Unified Process (RUP), Agile, Waterfall cycle, Rational Rose, Requisite Pro, Rational Clear Case and MS Visio.
• Experience in interacting with business users and executives to identify information needs, gather Requirements, and authoring Business Requirement Documents (BRD), Use Case Diagrams, Activity Diagrams, Sequence Diagrams using UML modeling.
• Adept with different SDLC methodologies- Waterfall, Rapid Application Development (RAD), Rational Unified Process (RUP) and Agile (SCRUM).
• Expertise in creating Requirements Traceability Matrix (RTM) to control numerous project artifacts
• Expertise in conducting Stakeholder Analysis to get a clear understanding of the process stakeholders, and their roles & responsibilities towards the project.
• Extensively experienced in implementation of custom-made ERP software in banking domain to manage different banking business activity.
• Well experience and comprehensive knowledge of Software Testing Life Cycle (STLC).
• Experienced in various methodologies in Software Development Life Cycle (SDLC) (Waterfall & Agile - Scrum), Requirement gathering, producing high quality and effective documentation for the project Business Requirement document (BRD), Functional Requirement document (FRD) Software Requirement Specification (SRS).
• Adept at various business analyst tools and techniques like JAR sessions, MS Visio, Excel Templates, Power Point presentation, UML, Uses Cases. Flow charts and burn down diagram analysis.
• Worked extensively on Software Quality testing tools and techniques like: Test plan, test cases, Test data, Requirement Tractability Matrix (RTM), Quality Center (QC), Working knowledge of Quick Test Professional (QTP).
• Expert in working with Subject Matter Experts (SME’s) across each group during entire SDLC.
• Expertise with documenting Business Requirements Document (BRD), Use Case Specifications and Functional Specifications and Unified Modeling Language (UML) diagrams (Use Cases, Activity, and Sequence) and Requirement Management Tools
• Proficient in developing Use Case Diagrams, Flowcharts Behavior Diagrams (Sequence diagrams and Activity diagrams) based on UML methodology using MS Visio.
• Experienced in facilitating and conducting Joint Application Design (JAD), interviews, workshops and requirement elicitation sessions with end-users, clients, and stakeholders.
• Experience performing business process analysis, enhancements, and gap analysis.
• Documented the business use cases based on requirements and objectives
• Experience in gathering requirements for “off the shelf” applications
• Collaborated with developers, quality assurance, production support, and end users to provide business direction on system analysis, design, development, testing, and deployment.
• Solution oriented Business Analyst seeking to contribute critical thinking and planning skills to enhance quality, effectiveness, and productivity
• Exceptional ability to quickly master new concepts, excellent communicational, organizational, and interpersonal skills, strong analytical and problem-solving skills.

TECHNICAL SKILLS

Healthcare and Healthcare Insurance Domain: Electronic health records (EHR), Electronic medical records (EMR), Medicaid, Medicare, Patient Segmentation, HIPAA, HITECH, ICD-10 CM, Claim Processing System

Software Development Life Cycle: Agile-Scrum, Water-Scrum-Fall, Waterfall, Kanban, Scrum ban, SAFE 4.0

Business Skills: Change Management, Impact Analysis, JAD Sessions, Project Planning, Project Scheduling, Issue Management, Conflict Management

Business Modelling Tools: MS Visio, Lucid Charts, Balsamiq

Project Management Tools: JIRA, Confluence, HP ALM, MS SharePoint

BI and Reporting tools: Tableau, MS Office Suite (Excel, Word, PowerPoint), SQL Server Reporting Service (SSRS), Power BI

Operating systems: Windows, Mac OS

Cloud Technologies: Amazon Web Services, Salesforce Health-cloud services

Databases and ETL Tools: Oracle SQL Server, Mongo DB, Informatica PowerCenter

Data Warehousing: Enterprise Datawarehouse, Database, Data Marts, OLTP, OLAP

PROFESSIONAL EXPERIENCE

Confidential, Charlotte, NC

Sr. Technical Business Analyst

Responsibilities:

• Participate in requirement analysis, design discussions, and translate complex business requirements into effective design using appropriate tool and technologies (use cases, data flow diagrams, State diagrams using Visio) and maintain the same in CONFLUENCE.
• Review API design with the product owner and API engineering team and create documentation for the developers who consume API like AIM document, Error Mapping, API Security Guide, API developer guide and functional specification document.
• Support in the development of API framework by creating sample request and responses and deeply involved in the documentation of swagger
• Build and understand the API application, data and integration and make sure the integration is working as defined with in the requirements
• Gathered and documented requirements for new and updated integrations and maintain traceability of requirements from source to implementation and related to data fields, page layouts and custom tabs.
• Perform Gap and risk analysis to determine how to improve the business functions and API call performance digitally.
• Responsible for conducting JAD sessions, sprint planning, Sprint retrospective and story grooming sessions.
• Working in the part of SCRUM team, in AGILE with daily stand ups, STORY creation as well story pointing using JIRA and maintain the BACKLOG of the product.
• Manage defects in JIRA with the acceptance criteria and generate test cases and test scripts for the development of each resource in API.
• Assist testing team in writing test cases and help in perform testing using tools like POSTMAN, SOAPUI.
• Involved in daily scrum meetings, sprint planning, review and working with product owners on Product backlogs and handling scrum meetings.
• Involved in developing strategies to improve API development life cycle and governance process.
• Understand downstream impacts of changes to API and coordinate with those teams to ensure that they are in lockstep with the scrum team from delivery perspective.
• Assisted in creating necessary tickets using JIRA for implementation and other security updates during deployment.

Confidential - Austin, TX

Sr.Business Analyst

Responsibilities:

• Actively conducted and participated inSprint Planning,Sprint Review,Daily Stand-Up Meetings,and Retrospective Meetings.
• Participated inDesigner Lead UserResearch(DLUR) which involves interviewing end users on the visuals built for the project.
• Worked withcloud infrastructureteam indesigning architecture diagrams, Project implementation process flow and Road Maps.
• Came up with theMVP(Minimum Viable Product) backlog for creating the new platform prototype based on the assessment performed on each of the applications.
• CreatedUse Cases,Sequence Diagrams,State Charts, andActivity Diagramsfor analyzing applicationdevelopment based onUML Methodology.
• BuiltCloud Infrastructure Projects process workflow in MSVisiodiagram, multiple service Products SOP’sandBCDR plans.
• Getting Requirements from stake holders inwork frontand creating requirement docs and working with cloud team and conducting App team meetings to understand andfinalizerequirements.
• Expertise in creating user stories and tee-shirt sizing for project tasks to all team members in JIRA and Trello task management boards.
• Translate concepts into user flows, wireframes,mockups,and prototypes that lead to intuitive user experiences.
• Collaborated with Project stakeholders,Subject Matter Experts(SMEs) and team members for existing and new application specific analysis.
• Managed and coordinatedthe efforts with thedelivery andUser experience teamsas abusinessanalystto ensure timely delivery of artifacts
• Proficiently worked onGap AnalysisusingAS-IS and TO-BEbusinessprocess,SWOTanalysis and cost/benefitanalysis
• ConductedJAD sessions,user interviews, and detailed research and requirement meetings to gather requirements
• Created preciseHigh-LevelUse Cases (UC)todetailed Use case documentsto be used throughout the project.
• Identify, research, analyze,define,anddocumentbusinessprocess.
• Conduct user interviews,gather requirements, and analyze the requirements usingJira and MS Visio.
• Assist withUser Acceptance Testing, develop and maintain quality procedures ensuring that appropriate documentation is in place.
• Identifying inputs, outputs, parties, and procedures forbusinessprocess design
• UsingVisioas a communicationusedfor capturing and presenting ideas tostakeholders,Visiopreparing UML diagrams such as use case,activity,and sequence diagrams
• Have experience working on PPM tools like Microsoft Project, work front, Trello and smart sheet.
• Worked withFraud,Risk,andSecurityteams to ensure their concerns and requirements were covered.
• Develop design concepts, wireframes, high-fidelity mockups, and prototypes.

Environment: Microsoft Office,SharePoint, JIRA, Trello, Visio,HPProject,and Portfolio Management (PPM)Tools

Confidential | San Diego, CA

Business Systems Analyst

Responsibilities:

• Gathered end user business requirements through Interviews, Surveys and Analyzing the current enrollment and scheduling process by practically being on-site. Participated in the Product Vision meeting to understand the desired features of the system.
• Systematically documented all the elicited requirements into a matrix to cover all the conceptual functionalities and the logical solutions associated with new system and to track the progress of these functionalities.
• Conducted GAP Analysis to thoroughly understand and document AS-IS process flow and to determine the TO-BE process flow by considering all the Functional and Non-Functional requirements
• Communicated across all the Stakeholders various aspects Electronic Data Interchange (EDI) and HIPAA compliance to keep the health data protected from any users who are unauthorized to have access to the health data.
• Helped the PO to populate and refine the Product Backlog, further slicing the PBI’s into User Story and tasks to be included in the Sprint Backlog and eventually defining Acceptance Criteria for the user story to be included in implementation.
• As a part of Collaborative team, sporadically acted as a Proxy Product owner during the Scrum Ceremonies.
• Involved in ETL process using the Informatica PowerCenter and performed transformation on the landing database. Logged the source table information and the target table information with transformation logic on the Source-Target document
• Produced Unified Modelling Language (UML) diagrams such as Use-Case Diagrams and Sequence diagrams for the Business Stakeholders and end-users to get a better perspective on the flow of the system.
• Actively collaborated with the development team to design and build customized home page and landing pages utilizing HTML, XML and JavaScript. Assisted in mapping the key-value pairs fed at the Emergency Room user interface to the target Enterprise Data Warehouse (EDW) for unaltered and permanent storage of data.
• Assisted in creating OLAP queries for report formatting and static report generation.
• For further optimizing the care providers’ schedule according to the extremity of ailment in the Emergency Room, assisted the development team to integrate EDW with Salesforce Health Cloud using MuleSoft.
• Performed RESTful API documentation and specification for request and response messages using POSTMAN.
• Reviewed the licenses and used Confluence to log the business solution recommendations and integrated JIRA tool to log issues, manage defect bug lifecycles and track the progress of the team.
• Created and managed Test cases, Test plan, Test Scenarios through HP ALM.

Environment: Agile-Scrum Environment, Salesforce Health Cloud, SaaS, JIRA 7.0.7, Confluence 6.1.0, Lucid Chart, Balsamiq, HP ALM, Informatica PowerCenter.

Confidential

Business System Analyst

Responsibilities:

• Elicited requirements using techniques like Interviews, document analysis and JAD sessions and analyzed requirements.
• Acted as scribe by involving in JAD sessions with stakeholders, subject matter experts (SME), end-users, software architects and developers to work out requirements definition and software system design methodology.
• Conducted Gap analysis (As-Is to To-Be) to document requirements for existing system enhancements. Created Business Requirements Document (BRD) and Functional Requirements Document (FRD), Requirements Traceability Matrix (RTM) to track issues.
• Worked on GUI development by creating mockups to review requirements, provide feedback on the screen design using MS Visio.
• Designed and developed UML Diagrams including Use Case, Activity Diagrams and Sequence Diagrams using MS Visio.
• Conducted testing before data migration and ETL along with creation of fact and dimension tables for dimensional modeling.
• Performed rollup and drill down operations as a part of OLAP data warehouses to present data in required format to the stakeholders.
• Normalized the data to fit into various fact and dimension tables of snowflake schema for higher data storage efficiency.
• Made use of Informatica PowerCenter (IPC) to extract data, apply transformations and load data into the target repositories.
• Coordinated with the testing team during the formulation of Test Plan and Test Cases for Functional, System Integration, UAT and Regression Testing based on Design Document, User Requirement Document for the Functional and Performance Testing.
• Created visualizations such as reports, graphs, dashboards using Tableau tool to report to the key stakeholders from time-time.
• Worked with QA and Development teams through all test phases to document test cases for specific business requirements. Performed UAT.

Environment: Waterfall-Scrum Hybrid, MS word 2013, MS Access 2013, SQL Server 2012, Informatica, MS Office Suite, MS Visio 2010, Tableau.