SUMMARY

• 5+ years of experience as Business analyst with strong analytical skills.
• Experienced in eliciting Business requirements for Application Development, Infrastructure and Database Projects
• Worked in Waterfall, Agile Methodology, and transition projects
• Experienced working in Digital enhancement projects and marketing technologies
• Practiced in clarifying Business requirements, performing analysis between goals and existing procedures, and designing process improvements to increase productivity and reduce costs.
• Experienced working in Marketing, Supply chain Domain
• Utilized various project management tools such as JIRA, Confluence and Rally for documenting requirements.
• Capable of forming and supporting positive and productive working relationships in internal, external, independent and team environments
• Strong teamwork skills allow projects to move forward swiftly and achieve results that surpass customer expectations.
• Accustomed to performing in deadline - driven, fast-paced environments while periodizing multiple tasks and solving complex technical challenges.
• Good Communication skills and capable of working independently and as well as a part of a team.

TECHNICAL SKILLS

• JIRA
• PostgreSQL / MySQL
• SAP Predictive Analytics
• Microsoft Excel
• Tableau
• Communication
• Rally
• MS Visio
• Business Analysis
• Power BI
• Requirement Capture
• Project Management

PROFESSIONAL EXPERIENCE

Confidential | Illinois

Business Analyst

Responsibilities:

• Experienced working in the digital enhancement of existing 911 system as well as Next Gen 911
• Interacted with CMS and Internal Stake Holders to define project scope boundaries, project risks, assumptions, dependencies, timelines, and milestones.
• Prepared Requirements Management Plan to solidify requirements timeline and approach
• Utilized JIRA to develop and track Agile epics, stories, and tasks
• Determine the User stories and Features based on the prioritized Epics provided by the program and product owners
• Conducted business requirements elicitation meetings with business stakeholders, gathered requirements, documented Business Requirements Document, prepared impact analysis documents to prepare platform for the business decision meetings.
• Created high-level Use Cases from Business Requirements and created UML diagrams like use case diagram and activity diagram m using MS Visio and UML for various stakeholders
• Involved in managing different cross-functional teams and dependencies
• Expert at interacting with stakeholders, Subject Matter Experts (SMEs) and end-users to understand, analyze, communicate, and validate requirements using Joint Application Design (JAD), Joint Application Review (JAR) sessions
• Prepared and maintained Requirements Traceability Matrix to effectively manage requirements through each phase of the project across various documents.
• Working with business to understand government contracts and translating them to BRD’s and SRD’s
• Conducted JAD sessions to refine and customize requirements
• Developed Business process model, Activity flow diagrams, and Use cases diagrams for gathering requirements.
• Organize and facilitate Agile and Scrum meetings, which include Sprint Planning, Stand- Confidential, (SUM), Sprint Check-In, Sprint Review and Retrospective and Sprint report generation.
• Responsible to Track, Document, Capture, Manage and Communicate the Requirements using Requirement Traceability Matrix (RTM) and established service level requirements which helped in controlling numerous artifacts produced by the teams across the deliverables for a project.
• Identifying roles and responsibilities of each group and follow up to make sure that the deadlines are met.
• Extensive working experience in Sitecore platforms like Web Content Management.
• Involved in all phases of Product Lifecycle Management (PLM) and Software Development Life Cycle (SDLC).
• Monitored UAT and regional teams testing plan to match BRD and lead bug triage sessions.
• Expert in UAT during solution implementation Phase (manual testing). I also interacted with the team of QA to convey business requirements.
• Proficient in developing & automating reports, iteratively build & prototype BI dashboards using Tableau to provide insights at scale, solving for analytical needs of business team.
• Facilitated Change Management across entire process from Project conceptualization to Testing through Project Delivery, Software Development and Implementation Management in diverse Business and Technical Environments.
• Organized weekly project status meetings and task review meetings documented and disseminated meeting minutes effectively
• Utilized a combination of business knowledge, technical skills, and strategic analysis to provide solutions and creative insights to critical business problems

Confidential | North Carolina

Business Analyst

Responsibilities:

• Involved in digital enhancement of existing supply chain management system
• Assisted the QA team in creating Test Plans, Test Cases and performed UAT User Acceptance Testing, Functional Testing, and logged defects into Rally.
• Worked on translating and documenting System requirements from the BRD by working alongside the Business SME’s, External Vendors and Technical teams.
• Acted as a liaison between the project group and the operations group.
• Helped design scope document and to coordinate with top management for the approval process
• Analysed user requirements, procedures, and problems to automate or improve existing systems and review computer system capabilities, workflow, and scheduling limitations.
• Analysed and recommended commercially available software. Worked with clients and end users to gather, understand, and define business requirements.
• Participate in key meetings with clients including requirement sessions, system demos, user acceptance testing, and end user training.
• Worked on gathering business requirements, and documentation by eliciting information from the business users and potential stakeholders.
• Actively involved in brainstorming and JAD session with the client to identify all the business requirements for P&C project development.
• Worked with various teams to create 'As-is' and 'To-be' flows for identified critical data elements using MS Visio and PowerPoint.
• Proficient in creating various documents like Business Requirements Document (BRD), Functional Requirement Document (FRD), Functional Specification Document (FSD), Systems Requirements specifications (SRS), Object Oriented Analysis and Design (OOAD).
• Extensively conducted JAD sessions to understand the business requirements
• Involved in generating various reports using the SQL Server Reporting Services (SSRS).
• Was responsible for assigning testing assignments to the team by providing open paths for testing.
• Wrote Test Scenarios, Test Cases and executed them.
• Cleared path for testing team by unblocking defects. Verifying the defect to be properly addressed and checking for any dependencies linked to it.
• Worked closely with Project Managers in various business areas to gather, analyze and document the requirements and supported the project manager throughout the development lifecycle.
• Created templates, approval processes, approval page layouts and defined approval actions on them to automate the processes
• Worked with the user group for requirement gathering throughout the planning.
• Developed reports, presented analysis and project status to the team members on a daily basis. Generated reports based on Rally data through SSRS (SQL server reporting service)
• Created various Reports (summary reports, matrix reports, pie charts, dashboards, and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports and for different user profiles.
• Create weekly Status reports for Business to track the progress of the project and highlight any deviations from the proposed plan.
• Used field level security along with page layouts to manage access to certain fields.
• Involved in Unit Testing, for the customizations and developments.

Confidential

Business Analyst

Responsibilities:

• Involved in enhancement of Marketing website redesign and development project
• Interacted with business users and managers to gather the requirements for business needs and collaborated with the product owner to write User stories for the same.
• Created UML diagrams such as Sequence diagram, use case diagram and activity flow diagram.
• Documented and tracked requirements in JIRA
• Analyzed and documented the functional specs provided by the business users and created technical specification documents.
• Facilitated all agile ceremonies including daily stand- Confidential, weekly grooming, retrospective, and review and planning session.
• Acted as a liaison between Business Area Subject Matter Experts (SMEs) & development team throughout all phases of SDLC; starting from Inception to Transition phase of Rational Unified Process (RUP) methodology.
• Application of Simulation to understand the current system and identify problematic areas
• Used Simulation to verify the impact of Variability on the system and identified distinct levels of improvement
• Worked closely with the program manager and Project managers to define the scope and high-level requirements for the program
• Performed analysis of published Circulars from ISO/NCCI and other regulatory Bureaus for system impact and prepared detailed business and functional requirements.
• Planned activities for the BA group and provide estimates for BA activities
• Supported development of Project initiation, Project Charter, and Project plans
• Worked in developing the wireframe and mock- Confidential for the prototype of the web-based portal application in MS Visio
• Created Project initiation document and established Requirements Traceability Matrix (RTM) using Rational Requisite Pro to trace the completeness of requirements.
• Prioritized the user stories and collaborated with the scrum master to set the Story Points.
• Conducted a few daily standup meetings as a scrum master for a team of 8
• Created different wireframes using MS Visio to detail the functionality of the system
• Conducted elicitation techniques like user observation, brainstorming, client interviewing and document analysis and Conducted JAD Sessions with various stakeholders
• Manipulate advanced Excel spreadsheets and data using intermediate to advance skill levels

Confidential

Business Analyst

Responsibilities:

• Gained direct business experience working in the automobile industry culminating with passing a Point of Sales exam.
• Conducted and monitored Scrum ceremonies like sprint planning, daily standup, sprint review and sprint retrospective.
• Used Confluence for documenting requirements from business users.
• Worked closely with architect team to design solutions to meet business needs
• Provided testing documents including test plan, test cases and verifications
• Acted as a liaison between Business users and project team (SME's, developers, testers, data team, Architects) to define business requirements and analyze the functional requirements.
• Compiled detailed documentation for technical teams (architect and QA) involved to be clear on the nature and item being worked on.
• Laid down the guidelines for a smooth flow of the different project elements in P&C domain, in different iterations and phases of the Software Development Life Cycle (SDLC).
• Excellent skill in creating Unified Modeling Language (UML) standard diagrams including Use Cases, Activity Diagrams, Data flow diagrams and Sequence diagram.
• Involved in preparing and reviewing Test Plan, RTM, Test Cases, Test report and resolving UAT issues. Involved in extensive data analysis on Teradata, and Oracle Systems Querying and Writing in SQL and Toad.
• Scheduled and led requirements gathering through JAD sections for elicitation and documentation
• Document detailed business needs, Business rules, rating requirements, and coverage requirements
• Prioritized the user stories and collaborated with the scrum master to set the Story Points
• Involved in gathering functional and technical requirements and wrote features, user stories and acceptance criteria with story mapping