SUMMARY

• 10+ years of industry experience as a SR. Business Analyst with solid understanding of Business Analysis, Business Process Modeling, Business Requirements Analysis, Quality Process Improvement, Software Testing Life Cycle, Business Process Flow, Business Process Modeling and Quality Assurance & Analysis.
• Worked on large scale Retail - Ecommerce - Sector Projects facilitating testing across cross functional teams
• Worked on industry standard methodologies like Software Development Life Cycle (SDLC), RationalUnifiedProcess (RUP), CMM (Capability Maturity Models), and Capability Maturity Model Integration (CMMI) and Six Sigma and Rational Tools used during various phases of RUP.
• Extensive experience in Life Insurance, Dental, Vision, 401K Plans in USA.
• Result oriented, committed and hard working with a quest to learn new technologies and undertake challenging tasks.
• Expertise with current industry standards such as ISO, Six Sigma, Capability Maturity Model, NIST, PCI.
• Extensive experience in Unit testing, Platform Testing, Acceptance Testing, Functional, Module, Black-box, Integration, Regression, System, Smoke, Database, Backend, User Acceptance, Performance, Load and Stress Testing.
• Extensive work expertise in retail - security, risk, compliance, infrastructure upgrade related projects at multiple clients
• Proficient in Developing and executing Test Plans, performing functional, usability testing and ensuring that the software meets the system Requirement.
• Extensive experience with MS Visio for drawing flow charts and screen mock ups and MS Project for status reporting and planning.
• Proficient inTestPlanning,TestManagement,TestExecution, Reporting Aspects, Resources Management, Schedule and Cost Management, Client Interaction, Status Reporting to Senior Management.
• Excellent team player works in conjunction with testing, development and other teams in validation and testing complex scenarios and projects and in the maintenance of Quality Standards in Projects.
• Experience on bridging the gap between Business/Product department and IT.

TECHNICAL SKILLS

Methodologies: Agile, Waterfall, RUP, UML, SDLC, Scrum, RUP, V-shape modeling, BPEL, BPMN

Change Management Tools: Rational Clear Quest, Rational Clear Case.

Business Modeling&VersioningTools: MS VISIO, Visual Paradigm, Rational Rose; Rational Requisite Pro, Rational Clear Case

MS Office: MS Project, MS Word, MS Excel, MS PowerPoint, MS Access

Programming Languages: Structured Query Language (SQL).

Operating System: Windows NT/98/2000/XP.

Databases: Access, Oracle 8i/9i/10g, Teradata, DB2, MS SQL Server 7.0/2000

Other non tools: Informatica, Load Runner, Win Runner, Crystal Ball, Expert Choice, Core, Caliber

OLAP Tools: Business Objects XI, Cognos .

Testing tools: RationalRobot,RationalClearQuest Test Manager, HP Quality Center, Quick Test Test Professional, LoadRunner, WinRunner, Team Foundation ServerTFS 2010, Bugzilla, JIRA, IBM Jazz

Apps & Webservers: Apache web server, Tomcat, Web logic 8.1, IIS

PROFESSIONAL EXPERIENCE

Confidential, Riverwoods, IL

Sr. Business Analyst

Responsibilities:

• me created logical Process and Data Models that contained set of diagrams and supporting documents containing the essential business elements, detailed definitions, and descriptions of the relationships between the data elements to analyze and document Business Data Requirements.
• Using SCRUM/AGILE, me worked with Scrum Masters (Agile), Product Owners, and Scrum team members to ensure success of Programs, Releases and Sprints.
• Participated in reviewing test requirements & Use Cases, reviewing test design documents.
• me facilitated and conducted manual testing and coordination of Systems Integration Testing for all applications.
• Worked with downstream systems to ensure End-to-End testing passed before releases.
• Did SIT/UAT/Regression testing for all projects and documented test status reports
• Trained business users by doing webinar sessions, presentations and demos.
• Created user guides, training manuals, FAQ documentation, did change control processes as required.
• Created detailed business requirements document by doing JAD sessions and obtained approvals.
• me did BRD’s, Use Case Specs, Activity Diagrams using MS Visio for all projects.
• Successfully used Agile/Scrum methodology for gathering requirements and facilitated user stories workshops with the entire project team.
• Conducted GAP Analysis& Data mapping for project implementation as well as also developed RFP for vendor analysis
• Worked as a single point of contact forbusinessstakeholders, PM, developers and the testing team throughout the redesign.
• Facilitated daily scrum meetings and weekly backlog grooming meetings with the entire project team in Agile Scrum development methodology.
• Executing test case, reporting bugs and tester status, writing test scripts, test automation using diverse testing tools.
• Created and Maintained the Requirement Traceability Matrix for all projects.
• Conducted scope validation for the features currently offered to various clients to the features in scope for the v11 release by website audits, internal stakeholder interviews and through questioners to internal stakeholders of various departments and clients.
• Helped the QA team to understandbusinessrequirements and write test cases and test scripts for User Acceptance Testing (UAT)
• Involved in defect review, checkpoint and root cause analysis meetings and tracked defects in Quality Center.
• Verified build, release package by logging in to controllers using commands.

Environment: MS Office Tools, Windows XP, Controller/Store, 4690 IBM Point Of Sale OS, Oracle, Teradata, UNIX, Linux, PuTTY,MS Project, ClearCase, Business Objects, Waterfall, Quality Center, JAVA, Web Services, 50 Key Registers

Confidential, Fremont,MI

Sr. Business Analyst

Responsibilities:

• Used all SCRUM rituals such as stand-up meeting, Sprint planning. Sprint review and sprint retrospect.
• Used the RUP noledge base and expressed the requirements as UML Use case diagrams.
• Managed changing requirements and updated specifications using Unified Change Management (UCM) tool
• Used Rational ClearCase, a version control tool, to maintain different builds of the application with description about all changes and versions.
• Used JIRA for defect tracking during sprint cycles.
• Developed Project Status Metrics for weekly evaluation of Project Status, and analyzed the impact of the open issues and Change Request on the Project Plan using MS Project.
• Wrote VB Script to do daily work & also performed testing by writing SQL queries using TOAD.
• Did Campaign growth by working closely with the DigitalMarketing, Ecommerce, and Strategic Partnership teams & handled all functions for a brick and mortar store including product selection, staffing, advertising & back office functions.
• Worked in AGILE & create storyboards, user-stories, wire frames while working in Sprints.
• Facilitated project scope documentation, goals and deliverables in collaboration withbusinessstakeholders and senior management.
• Worked closely with variousbusinessstakeholders to come up with wireframes and get functional requirements for 401K plans, dental, vision benefits etc.
• Gatheird requirements for the new component from Domain Experts and Stakeholders during interviews and through previous inquiries, using Rational RequisitePro.
• PreparedBusinessRequirement Document (BRD) and Functional Specification Document (FSD)
• Modeled thebusinessprocess flows using Rational Rose, the existing ER diagram and Data Flow Diagram (DFD)
• Maintained burn down charts, sprint backlog and product backlog sheets.
• Implemented catalog shopping cart through mobile payment gateway.
• Documented use cases, workflow diagrams, screen mock-ups and functional requirements specification documents
• Responsible for tracking bugs and replying to any clarifications needed by development, QA andbusinessteams to get those bugs fixed via JIRA.
• Exported the test reports forms
• Worked withbusinessstakeholders and development team to elicit and document requirements for guest checkout functionality and later assisted QA team to successfully introduce guest checkout orders via desktop and mobile platforms.
• Worked on identifying existing Product Data and Inventory Data attributes and mapping them with redesign requirements
• Worked with external front-end vendor Sequence to get new visual design and HTML pages
• Prepared and maintained the traceability matrix mapping to high levelbusinessrequirements, functional requirements from various FRSs and test cases.
• Worked in digitalmarketingon social media and actively involved in Search Engine Optimization (SEO), synonym mapping and product categorization for creating, implementing new digitalmarketingcampaign.
• Conducted defect tracking & management as well as requirements gathering, test cases etc. using HP Quality Center.
• Lead testing team & ensured delivery of artifacts on time & measure test effectiveness throughout the testing phase.
• Created Test Matrix, measured defects density, defect closure standards as per the compliance and standards.
• Initiated Test Plans, developed and executed test cases and scenarios, worked with users to develop specific acceptance criteria and prepare test exhibits.
• Provided production support, release management, incident control management as required by the team
• Did detailed data mapping, data validation & data analysis for multiple systems
• Conducted GAP Analysis& Data mapping for project implementation as well as also developed RFP for vendor analysis
• Worked as a single point of contact forbusinessstakeholders, PM, developers and the testing team throughout the redesign.
• Facilitated daily scrum meetings and weekly backlog grooming meetings with the entire project team in Agile Scrum development methodology.
• Documented user stories, acceptance criteria and test scenarios during requirements gathering and delivered to development team for accurate software enhancement and development.
• Documented UI requirements for desktop, tablet and mobile interface with the idea of responsive web design.
• Created wireframes and comps for desktop, tablet and mobile interface.
• Captured detailed BRD/FRD for Rational Suite Upgrade & conducted testing: SIT/UAT: Test-Plan development/Test-Cases development/Test-Data creation using Quality Center.
• Created security requirements, did security risk assessments, reviews, did modifications/recommendations as per compliance
• Work withETLteam to understand data load/data mapping issues to make sure data warehouse tables are developed as per thebusinessrequirements.
• UsedScreenshots for bug reporting, analysis and exception debugging using Extent Reports reporting library with TestNG.
• Created macros in excel and performed complex tasks for data analysis as required on all projects.
• Analyzed & validated acceptance criteria are documented for user stories on multiple projects in AGILE.
• Develop Project charter and obtained approvals & conducted defect tracking/management.
• Successfully lead & coordinated a team of testers using QC & used MS Visio to create Use Cases and Sequence Diagrams.
• Created and Maintained the Requirement Traceability Matrix (RTM) throughout the project.

Environment: Adobe Suite, JIRA, Confluence, Visual Basic, SQL, Quality Center Rational Rose, Rational Requisite Pro, UML,XML, XSLT, MS Project, MS Visio, MS Office Suite, PL/SQL Developer, HTML, Toad, Windows XP, Agile, UNIX, HIPAA, Outlook, Test Director, Oracle, Ultra Edit, XML.

Confidential, Lincoin,NE

Business Analyst

Responsibilities:

• Worked with IT leads,businessstakeholders and development teams to define detailed UI requirements
• Worked with Operational Excellence COEbusinessanalysis standards and participates in continuous improvement effort
• Prepared Requirement Traceability Matrix document to map the requirements totestcases.
• Involved in executing thetestcases manually and did System, Functional, End-to-End, Regression, Integration, UAT, Black Box, White/Grey Box testing, Ad-hoc testing, Risk based testing, Usability testing and retesting.
• Involved in defect review, checkpoint and root cause analysis meetings and tracked defects in Quality Center.
• Verified build, release package by logging in to controllers using commands.
• Prepared Logical Process and Data Models that contained set of diagrams and supporting documents containing the essential business elements, detailed definitions, and descriptions of the relationships between the data elements to analyze and document Business Data Requirements
• Worked on UI and data requirements with vendors and development team to successfully implement features.
• Led requirements clarification session withbusinessstakeholders for shipping calculations and shipping charge in order to provide a direction to IT team to move ahead with development of key components of checkout process.
• Documented detailed level requirements in the form of User Stories for various functionality
• Used Quality Center fortestcase management, defect tracking, and defect reporting.
• Set requirement baselines upon obtaining requirements package sign-off and support requirements change management, analyze impact and obtain change sign-off throughout NYL's Technology DeliveryLifeCycle (TDLC) or Scaled Agile frameworks
• Interface withBusinessPartners, Technical resources (me.e. Solution Engineers, Systems Analysts, Developers), Architecture, and Quality Assurance to translate and simplify requirements, ensure requirements are met throughout entire TDLC or Scaled Agile frameworks, and verify that the implemented solution meets the requirements
• Partner with QA team and SMEs to ensure adequate test coverage (relying on own noledge, as well as facilitating conversations with SMEs, to identify additional test scenarios)
• Identify and articulate the need for requirements change and assessing the impact of the change
• Work with stakeholders to conduct training sessions / demos, and to develop manuals / user guides
• Assisted development and testing teams by providing clarifications on front end and back end requirements throughout the project.
• Facilitated meetings to resolve conflictingbusinessand development requirements with different third party vendors providing various retail functionalities.
• Worked with Scrum Masters (Agile), Product Owners, and Scrum team members to ensure success of Programs, Releases and Sprints.
• Reviewed Business requirements documents and preparedTestStrategy,TestPlan and Involved in Static and Dynamic testing.
• Followed the UML based methods using MS Visio to create Use Case Diagrams, State Chart Diagrams and Sequence Diagrams.
• Conducted GAP Analysis& Data mapping for project implementation as well as also developed RFP for vendor analysis
• Worked as a single point of contact forbusinessstakeholders, PM, developers and the testing team throughout the redesign.
• Facilitated daily scrum meetings and weekly backlog grooming meetings with the entire project team in Agile Scrum development methodology.
• Detailed understanding of business functionality and preparing the Functionality Test Plan
• Responsible to conduct walkthrough sessions to get Business Sign off for the FRD.
• Meetings with Developers, Team Leads to halp them understand the requirements.
• Interacted with the Testing and Development team to resolve and follow up on development issues.

Environment: HP Quality Center, XML,ClearCase MS Office, MS-Visio, XML, Java, TOAD, MS Project, SOA, SOAP UI, cURL, Cucumber, Win Xp/7, Unix, Mainframes, Oracle, Agile, Six Sigma, IBM Rational Suite, JIRA