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Business Analyst Resume Profile

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Sanford, ME

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Summary

Experienced Business Analyst specializing in Medicare root cause analysis and process improvement. Project lead for multiple projects that resulted in time efficiencies, hard and soft cost savings, cross departmental buy-in, and executive sponsorship. Problem solver/trouble shooter who has consistently completed projects on time and within budget. Ability to clearly communicate between technical staff, operational staff, and other stakeholders.

Skills and Abilities

Skills/Knowledge set

  • Data and root cause analysis
  • Lean Six Sigma- DMAIC process mapping, implementation, control planning, desk level procedure writing
  • ISO 9001
  • Project Management
  • Supervisory skills
  • User Acceptance Testing

Software

  • Microsoft Office applications Word, Excel, PowerPoint, Visio, Publisher, Lync, Outlook
  • STARS database extraction
  • MCSDT, MCS, VMS applications
  • SharePoint
  • Client Letter
  • Witness
  • Medicare Appeals System

Experience

Business Analyst, HP/NHIC

  • Performed Written Inquiries to healthcare providers 2000-2001
  • Performed Quality Assurance Analyst/Trainer- 2001-2005, lowest error rate, highest training evaluation scores, implemented ISO certification
  • Customer Service Supervisor of call center servicing 4 states- 2005-2006- exceeded all customer metrics and grew staff by 50
  • Business Analyst- 2006 to Present, project management for new contract, data and root cause analysis for efficiencies gained, innovative ideas implemented, increased productivity and quality of staff, worked on multiple projects leading to cost reductions

Waitress/Hostess/Bar, Mike's Clam Shack

  • Waitress in a fast paced family restaurant, bartended, cooked, and host

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