SUMMARY

• Around 9 years of experience as a Sr. Business Analyst with business process analysis, business requirements, and business analysis in the field of Telecommunication, Broadband and Wireless Network environments.
• Solid understanding of Business Requirement gathering, Business Process flow, Business Process Modeling and Analysis, design documentation.
• In depth knowledge of the Software Development Life Cycle SDLC using Agile Agile/SCRUM and SAFe and other methodologies such as Rational Unified Process RUP and Waterfall.
• Proficient in working with users and stakeholders to gather requirements, analyze them and subsequently use design tools to model the requirements.
• Experience in several domains such as Internet of Things (IoT), Customer Relationship Management (CRM), Dashboard/Scorecard visualization development
• Knowledge on end - to-end system flow for IoT (Internet of Things) & Resale product.
• Strong experience in Telecom BSS/OSS customization.
• Experience in the areas of Telecommunications, VOIP, DTV, Omni - Channel, Digital Platforms, Websites, Mobile apps and Supply Chain.
• Knowledge on Supply chain Management, Oracle ERP and Oracle E-Business Suite, Oracle Applications.
• Comprehensive knowledge and working experience in Agile Software Development Cycle.
• Collecting, understanding, and transmitting the business requirements for the project and translating these into functional specifications along with customization oftelecomsoftware products.
• Strong Understanding of Enterprise OSS/BSS architectures for billing system and Customer service.
• Experience in translating the Business Support Systems (BSS) to Operational Support System tasks (OSS).
• Skilled in the areas of writing Business Requirements Document (BRD), Functional Requirements Document (FRD), Functional Specifications Document (FSD) and System Requirement Specifications (SRS), design and development of use case scenarios and creating UI Mockup's using MS Visio.
• Expertise in Microsoft Office Suite including - Word, PowerPoint, Excel, Access, Visio.
• Having multiple domain knowledge-Virtual Reality App Testing,Mobile & Web ApplicationTesting,IoT-Internet of Things,Telecom(OSS/BSS).
• Proficient and proven experience in XML Schemas, XSLT, XPath, WSDL, SOAP and HTML.
• Experience in Planning and conducting requirement gathering meetings with the business to collect functional/non-functional requirements relating to client's Salesforce technology enhancement and initiatives.
• Vast experience working in Agile, Waterfall, RUP methodologies. Primarily in Agile methodology. Handling Scrum team offshore and onsite.
• Extremely proficient in using agile and waterfall methodologies, performed roles of scrum master following sprint sessions and used JIRA extensively to write concise user stories and precise acceptance criteria which is used by developers and testers as a key input for development.
• Experience in Business Process Re-engineering for multiple clients offering OSS/ BSS Solutions.
• Good understanding of IP networks and Voice Over IP (VOIP) as well.
• Experienced in API Integration and SSO into a SOA, web orchestrating service applications through the SSO services.
• Familiarity with current technology and industry standards such as APIs, FHIR, JSON etc.
• Knowledge in designing Tableau dashboards with large data volumes from various data sources like Oracle,Azure, Spreadsheets, etc.
• Experience in Collecting, understanding, and transmitting the business requirements for the project and translating these into functional specifications along with customization oftelecomsoftware products.
• Extensively executed SQL queries on Oracle and SQL/MP tables to view successful transactions of data and for validating data and backed testing.
• Proficient in creating UML Diagrams including User Stories, Use Cases Diagrams using Rational Rose and MS Visio.
• Extensive experience with Web service (SOAP, JSON, REST) API Testing.
• Experience in delivering web VOIP solutions on or ahead of schedule and to stated budgets.
• Good understanding of IP networks and Voice over IP (VOIP) as well.
• Experienced in working with OSS SMEs, BSS SMEs, and Solution Architects to maintain the integrity of the vision ofthe business client throughout the SDLC. experience of analyzing complex IT projects throughout SDLC - from scope definition to successful implementation using Waterfall and Agile framework (Scrum, Kanban, and SAFe methodologies). proficient in using T-SQL for developing complex Stored Procedures, Tables, Views, Indexes, Triggers, User Defined Functions, SQL Joins, and performance-based query writing.
• Performed significant data analysis and report development using BI tools like SSRS and Tableau software.
• Good experience in ETL using SQL Server Integration Services (SSIS).
• Expertise in Salesforce Data Validation, Sales, Marketing, Customer Service and Support Administration. experience in UAT/ SIT (System Integration testing) plans and test cases based on the Business/System Requirements.
• Experience with Oracle Big Machines Express CPQ Cloud Service for Salesforce.com to configure, price, quote, and create proposals immediately, and streamline renewals.

PROFESSIONAL EXPERIENCE

Confidential - Sunnyvale, CA

Sr. Business Analyst

Responsibilities:

• Facilitated team meetings to coordinate activities for project schedules with the management, Marketing & Sales Managers, clients, SMEs, and technical managers conducting JAD sessions.
• Planned deadlines assigning the responsibilities, monitored and summarized project progress on weekly basis.
• Partially involved in creating the test cases and test plans for User Acceptance Testing.
• Researched on business requirements, documented system workflow procedures, planned the project flow using SDLC methodology.
• Reviewed and approved system change requests and developed detailed provisions for implementation.
• Used Query Analyzer, Execution Plan to optimize SQL Queries.
• Proactively identified, analyzed, and communicated project issues and risks.
• Prepared status reports for upper management regarding focusing on the status of project on different modules.
• Used UML/RUP approaches to deliver the use cases, conceptual and detail designs, architectural flow, test plans, and business requirement.
• Involved in Developing the Wire Frames, User Interfaces, AS-IS and TO-BE flows and the Use Cases to encapsulate the information with ease.
• Working with 3rd party vendors for writing descriptors and captions for the menu items and taking care of supply chain.
• Identified problems in business process, developed innovative solutions by employing new technologies into the workplace, eliminating human related errors in the supply chain.
• Analyzing business requirements and defining the interface system requirements for Corporate Data Warehouse and internal supply chain management system.
• Interacted with stakeholders to finalize the Business Requirements Document (BRD) in terms of Content, Pricing and Store / WAP Page Structuring.
• Worked with functional teams in an Agile/SCRUM and SAFe environment.
• Involved in Release planning (SAFe) for 5-6 sprints meetings.
• Application of SDLC, Scrum and SAFe Agile Methodology.
• Responsible for creating Use Cases, Business Process Modeling and Workflow Diagrams using MS Visio and MS Excel.
• Assisted QA team by reviewing test cases and clarifying requirements to ensure complete coverage of requirements, worked in Agile environment and was able to bring projects to completion.
• Worked in Agile environment allowing teams to deliver project piece-by-piece and make rapid adjustments as needed. Good understanding working in Agile and bringing projects to completion.
• Establish documentation for agile methodology for implementation with a very water-fall-centric development team.
• Decompose user stories into use cases in JIRA and participate in technical design development, sprint planning.
• Responsible for writing user stories, acceptance criteria, preparing process flow diagrams, use cases, activity diagrams, sequence diagrams, behavioral UML diagrams and wireframes.
• Exceptional Documentation Skills for writing Use Case and User Stories/Functional Requirement.
• Documents as well as for creating Use Case diagrams, Activity diagrams, Sequence diagrams, State diagrams based on UML Methodology and business process flow diagrams using MS Visio/Enterprise Architect/ Rational Rose.
• Worked as a part of scrum team, in an agile methodology with sprint cycles, daily stand ups and story implementation. large cross functional project and support teams.
• Involved in designing and documented REST/HTTP, SOAP APIs, including JSON data formats and API versioning strategy.
• Gather requirements for Digital Transformation for Cloud Deployment, Plan for Migration to Cloud, IoT Requirements (connected SCADA Systems), Cybersecurity requirements (adherence to security standards).
• Performed the requirement analysis and documented the requirements.
• Analyzed system requirements, developed detailed Test plan, test cases, Test scripts for testing the functionality, GUI, and security testing.
• Integrated the SOAP and Rest based Web Services for extracting the data from external systems to display in the pages of salesforce.com.
• Involved with a team in using SOAP UI, REST UI and Postman for API testing; Swagger tool for API documentation; MuleSoft for API integration.
• Modified the Stylesheet (XSL) and DTD files for the XMLs which are sent as blob to the Geneva Database for processing.
• Participated in Developing UML Use Case model for the application using MS Visio and assigned to prepare the detailed Workflow diagram based on the proposed enhancement for the system.
• Acted as a resource in understanding how IS systems carry out business functions and assists in ensuring the timely and effective implementation.
• Established the business analysis methodology using Rational Unified Process technique.
• Created set of Action classes using Back base JSF for handling business logic and Hibernate API for data logic with the team.
• Performed Gap Analysis for new functionality requirements, as well as prioritized them based on actual business needs to align them with the product release roadmap.
• Assisted in building the business analysis process model using Rational Rose.
• Used Six Sigma Methodologies in solving the errors and issues while the development of the project.
• Identified and documented business rules and created detailed Use Cases on different scenarios.
• Conduct User Acceptance Testing (UAT).
• Assisted to develop the Test Plan, Test Cases and Test Scenarios to be used in testing based on Business Requirements, technical specifications and/or product knowledge.

Confidential - Calabasas, CA

Business Analyst

Responsibilities:

• Performed Gap Analysis between the existing Billing System platform and electronic payment system. Identified the AS-IS and TO-BE process flows for multiple enhancements required andperformed proof of concept analysis within the new payment system.
• Closely interacted with the CRB (Change Requirement Board) on new enhancement requests toprioritize the Change Requests (CRs) and further plan the implementation & release schedule.
• Maintain the integrity of the vision of the business client throughout the SDLC for OSS SMEs, BSS SMEs, and Solution Architects.
• Created use-case scenarios and storyboards in MS Word and MS PowerPoint for better visualization of the application.
• Involved in accelerating the data as it is stored related data from line of business applications, and non-relational data from mobile apps, IoT devices, and social media. (i.e., data warehousing).
• Designed the UI (web interface) of the application, along with prototyping.
• Strengthen contract and proposal management processes for Customer Teams by proposing process changes, which shortened the quote to cash cycle and improved compliance with revenue recognition polices.
• Serve as a point of contact for the client’s stakeholders and provided customer support in addition to team building with on and offshore agile teams.
• Worked for support the application of the Scrum and SAFe Agile Methodologies in developing and managing the application development process.
• Worked in accordance with the SAFe Agile/Scrum methodology for various phases of the business and created business vision, business architecture documents and mock reports.
• Create story board of back log items in Agile and develop item according to business needs
• Utilized corporation developed Agile SDLC methodology. Used Scrum Work Pro and Microsoft Office software to perform required job functions.
• Establish documentation for agile methodology for implementation with a very water-fall-centric development team.
• Managed theAgileLifeCycle, Product backlog, Iteration’s plan, created user stories and product backlog.
• Managed requirements and tasks using JIRA.
• Troubleshooting Order XML data issues with Enabler Pricing and Product Catalogue.
• Involved in using MS Access and EXCEL VBA modules to improve error-handling routines and streamline code using Access/Excel/VBA/ODBC/ADO/ActiveX and Win API tools.
• Involved in writing ds to interact with provisioning and getting updates for the OSS layer faults from provisioning system and creating master cases in Clarify.
• Data mapping, logical data modeling, created class diagrams and ER diagrams and used SQL queries to filter data within the Oracle database.
• Responsible for collecting and documenting the business and technical requirements for the Network applications which interface with the OSS/BSS applications.
• Translated the user business requirements into functional requirements for OSS/BSS development.
• Accomplished and results-oriented professional with proven success in telecommunications, project management, andtelecombillinganalysis.
• Met with users and stakeholders to understand the problem domain, gathered customer requirements through surveys, interviews (group and one-on-one) along with JAD sessions.
• Applied Unified Modeling Language (UML) methodology to create use case diagrams and sequence diagrams in Rational Rose.
• API testing validates the JSON output with the expected output, and also compares the JSON output with XML input.
• Served as a resource for analytical services utilizing SQL Server, and TOAD/Oracle.
• Run the SQL queries using TOAD and SQL Navigator.
• Maintain the security features: web, encryption, authentication and SSO possibilities.
• Updated and modified progress and resources allocation in MS project for the team.
• Suggested process and product improvements for the application.
• Helped in deployment of portal a venue for the on-line trading application a collaboration bundle solution.
• Identified areas of risks, assessment, monitoring, having security and audit controls in place.
• Ensured that the application met user and management expectations.
• Created test plans, scripts and facilitated user acceptance testing.
• Assisted in developing Salesforce Project Scope, Business Requirements and Functional Requirements with internal team and clients.
• Performed manual front-end testing to check all functionalities of different modules.

Confidential - Princeton, NJ

Business Analyst

Responsibilities:

• Performed Gap Analysis for new functionality requirements, as well as prioritized them based on actual business needs to align them with the product release roadmap.
• Data Analysis Data cleansing, data transformations, data conversions, data mapping, data quality analysis, data
• Performed custom data conversions and developed custom software for risk management applications including general claims, vehicle accident and administrative tracking. Performed all data field mappings.
• Interacted with Subject Matter Experts (SME) and end users and established a business analysis around Agile methodology.
• Ensured that all user stories are updated with revised estimates/status prior to the Daily Scrum Worked with offshore and onshore teams.
• Translate requirements into User Stories and functional design specification documents for engineering consumption.
• Responsible for creating Use Cases, Business Process Modeling and Workflow Diagrams using MS Visio and MS Excel Performed the requirement analysis and documented the requirements.
• Partially involved in the Wire Frames, User Interfaces, AS-IS and TO-BE flows and the Use Cases to encapsulate the information with ease.
• Good experience in Telecom Projects related to NMS, OSS, BSS.
• Perform Data modeling and produced data mapping and data definition documentation.
• Gathered and documented business requirements for existing and future business systems.
• Manage the product development of a proprietary system enabling the integration of electronic invoicing with traffic, billing systems, and order fulfillment.
• Involved with network engineers and carrier provisioning groups to develop mission critical network or campus facility continuity design and telecom service acceptance testing processes.
• Conducted (JAD) sessions with the participation of the users and the stakeholders to gather requirements.
• Involved in creating workflow diagrams, sequence diagrams, use cases, Analysis & Design Document, Interface Control Document, and Data Mapping Document for incorporating design changes.
• Involved in mentoring specific projects in application of the new SDLC based on the Agile Unified Process, especially from the project management, requirements, and architecture perspectives.
• Used Informatica to extract and transform data from various DB2 database to the data warehouse.
• Work closely with Business Owners and Stakeholders to outline Business Requirements using Rational requisite pro.
• Created the Use Cases and UML models using Microsoft Visio.
• Involved in validating both SOAP and REST web services using SOAPUI Pro tool.
• Reviewed the Defects entered by the QA team and prioritized the defects and assigned them to the development team.
• Analyzed system requirements, developed detailed Test plan, test cases, Test scripts for testing the functionality, GUI and security testing.
• Responsible for troubleshooting and resolving LAN/WAN problems users encounter during the workday.
• Used CSS, HTML and JavaScript for GUI front end designing and validations.
• Interacted with the Training Group to build training materials as well provided any suggestions/ tool tips to assist in User Training.
• Prepared UAT Materials, including the UAT Process, UAT Test document which would include step-by step process for UAT as well as all the tests that would cover all requirements.

Confidential - Holmdel, NJ

Business Analyst

Responsibilities:

• Joint Application Development (JAD) sessions with stakeholders throughout SDLC to resolve open issues.
• Created Business Requirement Document (BRD), Functional Requirement Specification (FRS) document, User Requirement Specification (URS) and Change Request (CR) document for system application development.
• Actively involved throughout all steps of the Software Development Life Cycle (SDLC).
• Gathered business requirements from the end users and management.
• Created high quality functional requirement specifications and supporting documents for business systems.
• Designed B2B & B2C system flows and use cases forTelecommunicationindustry for new order.
• Identified/documented data sources and transformation rules required populating and maintaining data warehouse content.
• UsedAgilelifecycleMethodology for Iterative development and Rapid delivery of the product.
• Followed Agile methodology, being Business Analyst as Product Owner for better Collaboration among Scrum Master, Scrum Team and Business Stakeholders.
• Involved in create user stories, tracked progress of Technical User Stories, helped team with technical and systems issues.
• Documentation of various project artefacts including User stories, UML, Prototypes, Product Backlog, Sprint Backlog, Release planning, Project Status Reports etc.
• Create and review User Stories and acceptance criteria, including requirement and test cases for Mobile web page development. Helped development teams to break down large user stories for execution.
• Perform Gap analysis (AS-IS) & (TO-BE) by identifying existing processes, technologies, and documenting the enhancements needed to meet the end state requirements.
• Wrote SQL queries using MS Access for data manipulations and involved in writing scripts for patient online registrations using the VB Script.
• Actively participated in preparation and review of Test Plan, Test Strategy, Test Case, and Trace Matrix.
• Conducted Agile Scrum meetings to discuss project progress and plan.
• Used HP ALM/Quality Center/JIRA for defect management - adding defects, tracing changes and sending updates through e-mails.
• Organize requirements into high level Use Cases and low-level Use Case Specifications and modeled them into UC, Activity and Sequence Diagrams using Rational Rose and MS Visio.
• Involved in API development with micro-service architecture and orchestrator.
• Wrote PL/SQL statement and stored procedures in Oracle for extracting as well as writing data.
• Created mockups and wireframes for the application and UI/UX.
• Conducted Functional Walkthroughs, User Acceptance Testing (UAT), and supervised the development of User Manuals for customers.
• Performs detailed configuration of SAP modules to replicate the required business processes.
• Involved in GUI testing and end-to-end testing of client requirements, business use cases, and JIRA validation.
• Involved in assisting the development of functional requirements, static testing the applications by preparing and developing the Test Plans and Test Rules, editing, and writing Test Cases, Test Scenarios and Test Scripts.
• Involved with the project team in planning, coordinating and implemented QA methodology on various phases of the application.
• Used Clear Case for creating documents repository and sharing the documents across the team.

Confidential - Chicago, IL

Business Analyst

Responsibilities:

• Wrote scripts for creation of commercial elements on basis of technical elements from Geneva (Billing System) Database to be inserted into Clarify (CRM System) Database.
• Gathered requirements from business teams who want to expand current call centers or build out new call centers.
• Facilitated JAD sessions involving the management, development, and user teams for clarifying requirements and facilitating better communication.
• Documented various documents like Stakeholder Register, Risk Assessment Chart, Assumption Register etc. to start our project with better understanding.
• Facilitated establishment and implementation of standards and guidelines that guide the design of technology solutions including architect and implement solutions requiring integration of multiple platforms, operating systems, and applications across the enterprise.
• Worked on Configuration of Testing/Development/Production environments of SOE prior to Data migration.
• Identified and address call center technical infrastructure specific gaps.
• Involved in all phases ofAgilelifecyclemethodology through the project.
• Arranged interview sessions for business requirements to address CTI/Telecom infrastructure gaps.
• Involved in evaluating information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.
• Reviewed and maintained Test Cases, Test Scenarios, Test Procedures for Regression Testing, Analyzing Defects, interacting with team members in fixing errors and User Acceptance Testing (UAT).