SUMMARY

• 8+ years of Industry experience as a Business Analyst with solid understanding of Business Requirements Gathering, Evaluating Data Sources, Translating Requirements into Specifications, Application Design.
• Vast Insurance business knowledge with project experience in various LOB's such as US Commercial (Commercial Auto, Workers Compensation, Commercial Property, General Liability, Business Owners Policy (BOP), Commercial Package Policy (CPP) and Global Commercial. Insurance experience includes Workers Compensation, Property, Casualty and Commercial Automobile Product knowledge, Reinsurance for Commercial Property Casualty, Specialty Insurance, Group and Life Insurance Systems.
• Strong understanding on Ratings and Forms implementation for All states for Workers Compensation.
• Strong working knowledge with NCCI, ISO and other independent bureaus.
• Strong understanding to support the maintenance process for various products.
• Strong understanding of project life cycle and SDLC methodologies including RUP, RAD, Waterfall and Agile.
• Having solid functional knowledge on Guidewire Policy Center 7.x, 8.x (Configuration, Integration),
• Experience in commercial Property and Casualty, Commercial Lines and Personal Lines Insurance, Rating, Forms and Guidewire experience with national carriers.
• Knowledge of Guidewire integration framework and various integration methods like Web service APIs, Plugins, Messaging code, Guidewire XML models, templates etc.

PROFESSIONAL EXPERIENCE

Business Analyst

Confidential - Charlotte, NC

Responsibilities:

• Working as a Guidewire Business Analyst for implementation of Guidewire Policy Center for Workers Compensation, Commercial Lines Auto, Umbrella/Liability Plus and Specialty lines of Business.
• Requirements Gathering for Configuration, Integration and Legacy System development work streams through direct user interviews, document analysis as well as formal and informal sessions.
• Performing Gap analysis of Current state and desired state to identify the gap and recommending the solution to fulfil gaps.
• Business analysis work like research/investigation, gap analysis, business process maps, process flows.
• Facilitating Joint Application Design (JAD) Sessions with business users and development team to drive out detailed business requirements, functional requirements, or specifications.
• Requirements for various User Stories relating to ClaimCenter functional areas like FNOL, Claims Financials, Loss Assessment, Subrogation, Recovery, Salvage, Activities, Litigation Management, Car Rental Management, Bulk Invoices, Contact Management, Document Management, Medical Bill Review etc.
• FTP process requirements for the Inbound and outbound files transfer between Guidewire and various 3rd party vendors like - Enterprise, Safelight, Quest, TransUnion, LexisNexis, General Ledger, ISO/Verisk, AIS, NCCI and other independent bureaus.
• Completed various research and investigation activities for carrier's current policy renewal processes, underwriting guidelines, risk assessment tools, Auto symbols determination, rating factors and discounts, rating algorithms, current processes for 3rd party data like protection classes and Auto Symbols. Analysis on various market products providing VIN verification/lookup services.
• Current state assessment of carrier's Legacy system for client demographic data management, its capabilities, functions and downside, areas for improvement, analysis on Guidewire's Contact Manager functions and capabilities, helping Solution Architects for determining the future state solutions and gathering high level business requirements for future state capabilities.
• Analyzed requirements to provide data mapping needs, and collaborated with the xPression architects to create the documentation used by multiple team roles (xAdmin, data interface programmer.)
• Documented "Accounts type', Submission Wizard', process for 'cancellation, adjustment', BPR, Product Model & form inference rules, Risk score, Rate Books, UWI approvals, UW Authority limits based on roles & Groups, user administration load, activity pattern, workflow rules, and documenting requirement.
• Knowledge of Guidewire integration framework and various integration methods like Web service APIs, Plugins, Messaging code, Guidewire XML models, templates etc.
• Prepared Source to Target mapping documents in Excel. Understanding of WSDL, XML, and XSD for creating the mapping documents for 'Guidewire-ESB layer-Vendor' and vice versa.
• Prepared Business process document, process flow diagrams, sequence diagrams, context diagrams. Knowledge of BPMN and UML.
• Working with Global cape AWE team for ensuring successful FTP setup for Vendor file transfer. Gathered requirements like FTP server details, authentication and encryption method, IP addresses, Port number, FTP directory structures, File transfer scheduling, File transfer error handling etc.
• Created different templates in xPression for the different view of the data and various business rules to generate marketing materials for digital publishing.
• Preparing, reviewing and updating business requirement documents and user acceptance test plans.
• Participating throughout the design and development process, analyzing features to point out weaknesses or inconsistencies.
• Helping to coordinate interface testing efforts across various integration points. Coordination with third party vendors.
• Experience handling Production Support for GRS/US/GCA Business Unit.

Business Analyst

Confidential, Honolulu, HI

Responsibilities:

• Worked on Guidewire software, specifically with Guidewire PolicyCenter, Guidewire ClaimCenter and Guidewire BillingCenter.
• Used Guidewire to upgrade the current Claim system to track the claim of the policy holders and third-party applications.
• Analyzes policy output to ensure compliance withformsfilings
• Analyze and strategize requirements forProperty, Capital Assets, InlandMarine, and Crime ISO and Company forms.
• Responsible for managing communication and expectations of system vendor, the former parent company IT and business departments, and Allied Worlds various business units (underwriting, claims, reinsurance, actuary, accounting, and IT)
• Regular updates ofForms, Tables in Underwriting and Claims System as per the IRDA Regulations ofInsuranceand Reinsurancebusiness.
• Involved in understanding theXMLSchema for validation rules with attributes like field, name, type, rule, value and message.
• Created gap analysis and specified all requiredbusinessdata forXMLmessages to place facultative reinsurance submission.
• Responsible fordocumenting policyformsand state specific triggers to ensure the required policyformsare issued into a newbusinesspolicy jacket.
• Worked on Guidewire software to track the claims of the policy holders.
• Developed project plans and managed project scope.
• Responsible for interacting with Business users & end users to gather & analyze Business Requirements (BR).
• Interacted with the Business Users, Developers and SME's to get a better understanding of the Business Processes (BP)
• Performed Requirement analysis & meetings to review the requirements and both in scope & out of scope.
• Performed GAP Analysis, Duration Analysis and Cost Benefit Analysis.
• Developed the Business Requirement Documents (BRD's), Designed Functional Requirement Documents (FRD's).
• Created workflow scenarios, designed new process flows and documented the Business Process and various Business Scenarios and activities of the Business from the conceptual to procedural level.
• Developed strategic partnerships with the business units to develop a solid knowledge base of the business line; including the business plan, products, and process and revenue streams.
• Validated the data mapping in the new system using SQL queries in TOAD
• Used SQL Queries to verify and validateDatapopulated in Front-End is consistent with that of Backend, used Insert, Update, Aggregate and Join queries.
• Experienced in writing complexSQLqueries for extracting data from multiple tables.
• Developed business requirement specification documents as well as high-level project plan.