SUMMARY

• 8 years of diverse experience in Technical Business Analysis of application software’s across Financial Institutions, Banking, and Health Care Domain.
• A Certified SAFe Scrum Master (SSM), SAFe Product Owner & Product Manager (POPM) in Agile Methodology and a Salesforce Certified Administrator (SCA).
• Experience in writing Business Requirements Documents (BRD), Functional Requirement Documents (FRD), System Requirement Specifications (SRS), Technical Requirement Documents (TRD) and Non - Functional Requirement Documents (NFRD)
• Servant leader for the scrum teams, facilitated Scrum ceremonies with Safe Agile techniques to keep teams engaged and focused. Guide scrum teams to implement continuous improvement.
• Expert in Business Process Modeling (BPM) with experience in Data Analysis, Requirement Analysis, Business Process Design, Object Oriented Analysis, Systems Development Lifecycle (SDLC) and Quality Assurance (QA)
• Diligent in all phases of Software Testing Life Cycle and Software Development Life Cycle using software methodologies such as Waterfall, Agile and Scrum.
• Experienced in all phases of the Software Development Life Cycle (SDLC), Project lifecycle management, PLC/DCS automation, HMI screens.
• Adept in Conducting JAD session and analysis all data related migration from Various Systems
• Expertise in conducting GAP analysis, User Acceptance Testing (UAT), SWOT analysis and Requirement Traceability Matrix (RTM)
• Created artifacts like Scope document, Project Charter, and CRD/BRD as aBusinessBA
• Prepared Workflow diagrams and analyzed AS-IS and TO-BE scenarios, designed new process flows and documented the business process and business scenarios.
• KPI/Metrics and dashboard management.
• Expert presentation skills using Microsoft office, MS Visio and other tools
• Worked closely with Product Manager closely to Deliver the MRD (Market Requirement Document) & PRD (Product Requirement Document) with prioritized features for every sprint.
• Worked closely with the testing teams to conceptualize, determineand developtest approaches and methods for unit testing, integration and functional testing, load and usability testing according to the application complexity and test requirements.
• Created and ran functional and load tests on web services prior to implementation. Created MOCKS for web services testing.
• Involved in the Review of Technical Specification documents with functional manager and development team of the application.
• Assisted on compiling the market requirements document (MRD) and product requirements documents (PRD) incorporating market research, competitive analysis and internal feedback.
• Worked with systems and projects teams to automate, maintain and improve/update existing reports and processes.
• Interpreted research and analyze findings to explain strategic/tactical implications on business.
• Served as Liaison between the Business, Data Modelers and the ETL team to ensure that the data warehouse was implemented according to the business needs. Interacted with the Business Intelligence team to understand the designing.
• Analyzed Business Requirements, developing tracking and enhancing them into functional requirements.
• Hands on experience with SQL and knowledge of PL/SQL, HTML and XML
• Strong knowledge of SOAP UI testing, well experienced with functional web services tests.
• Successfully reviewed different contracts for Business requirements specific to the vendor need, monitored and assured compliance with the terms and conditions of the contract.
• Skilled in monitoring of projects and vendor tracking during acquisitions, mergers and conversions.
• Strong experience in conducting User Acceptance Testing (UAT) and documentation of test cases. Expertise in designing and developing test plans and test scripts.
• Strong time management, communications, decision-making, leadership and planning skills, with the ability to deliver quickly and multi-task in a fast-paced environment.

TECHNICAL SKILLS

Testing Tools, Web Services: HP Quality Center / ALM, SOAP UI, Version one, JIRA, REST, ALM, Postman

Database Tools: Oracle, SQL, MS SQL Server, TOAD, MS Access, DB Visualizer, XML, HTML

Methodologies: Waterfall, Agile

Business Modeling Tools: UML, MS Visio, Google Analytics

Coding Languages: C, C++, SQL, JavaScript, XML, HTML, VB.Net, Visual Basics

Service Management Tools: BMC Remedy User PAC2000, HP Quality Center, DMAN, SDLC Tracker, TAR Tracker, Confluence

Development Tools: MS Visual Studio, MS Dynamics CRM, SNAGIT

Project Management Tools: SharePoint, MS Project, MS Office Suite

Requirements Management Tools: Visual Studio Team Foundation Server, IBM Requisite Pro, Salesforce

Production Supporting Tools: Business Service Management Monitoring Tool (BSM Monitor), Google Analytics, Netcool Alerts, Triage Toolbox, PAC2000 CR Report, SiteScope Monitor Tool, Introscope Monitoring Tool, Splunk Monitoring Tool, AppDynamics Tool, SCOM, Tidal, Log

PROFESSIONAL EXPERIENCE

Sr. Business Analyst

Confidential, MI

Responsibilities:

• Analyzed and reviewed functional specifications and requirements to determine best data design approach and translate business requirements into data models.
• Created models for various schemas and created the metadata in order to deploy the models into Micro Strategy to be able to reuse the definitions enterprise wide.
• Responsible for all activities related to the logical architecture of data and metadata.
• Gathered Business Requirements by interacting with the users, designers, developers, project manager and to get a better understanding of the Business Processes.
• Coordinated change-requests with developers, technical writers, and end-users.
• Coordinated the accuracy of the data collected and stored in the corporate support system.
• Assisted the Lead BA in data review, evaluation, and design of company database.
• Liaised with Data Base Management team in construction of data flow diagrams and documentation of the processes.
• Conducted Testing and vetting out opensource API tools to support our API Development workflow and integrating them seamlessly into the API development.
• As per the Lead BA’s guidance, performed Gap analysis for the data warehouse being developed by identifying data gaps and quality issues and proposing potential solutions.
• Assisted in analyzing user requirements by working with data modelers to identify entities and relationships for data modeling.
• Model and setup simulation and stress test scenarios for CCAR and Liquidity Risk Reporting, setup of Liquidity limits
• Supported Data models for different applications which are impacting. Worked on Microsoft excel Macro Workbooks.
• Identified several attributes and the relationships between the tables.
• Defined the data types and definitions for the fields to best explain its usage in the business.
• Conducted several meetings with SME’s and ETL developers to come up with best-fit models.
• Translated business requirements into logical and Physical data models with business rules.
• Understood the business logic, identified the key fields to come up with a design for warehouse.

Business Analyst

Confidential, Atlanta

Responsibilities:

• Conducted Joint Application Development (JAD) Sessions.
• Analyzed Requirements to ensure that they are in line with Business Requirements Document (BRD) Objectives.
• Created and maintained clear and concise Functional Specifications, and Process Flow diagrams.
• Engaged with Business/Project Sponsors to clarify Business Requirements
• Prepared BRD, by working with Business Team to Resolve Requirements’ Issues and worked with Business Team to secure Sign-off on Functional Specifications.
• Worked closely with Integration to ensure clear definitions from other applications.
• Gathered requirements for business definition and facilitate JAD/JAR sessions with stakeholders to refine functional requirement
• Facilitate daily scrum, sprint planning and sprint retrospectives meeting
• Analyzed business requirements and segregated them into high level and low-level Use Cases (using MS Visio)
• Worked with the Data Modelers team in modeling the conceptual and physical data models.
• Used to work on Managing process change and Leading process redesign workshops. Worked with the business users responsible for managing and operating business processes
• Assisted the Lead BA in data review, evaluation, and design of company database.
• Good at bug-reporting and bug-tracking using Test Management tools like and Jira.
• Proficient in test execution and management of testing defects.
• Coordinated with developers to improve/modify production line applications and to ensure that proper testing is completed prior to use within the specific areas Involved in in drawing data flow diagrams and process flow diagram using MS Visio for claim adjudication module.
• Assisted QA’s and end user to understand functionality and technical requirements.

Business Analyst

Confidential, NY

Responsibilities:

• Assisted QA’s and end user to understand functionality and technical requirements.
• Interacted with the client and the IT Department and thus acted as a facilitator between the client and the IT Department and resolved conflicts and thus possesses excellent co-ordination, negotiation and interpersonal skills.
• Designed & Created Test Cases based on the Business requirements (Also referred Source to Target Detailed mapping document & Transformation rules document).
• Involved in Data mapping specifications to create and execute detailed system test plans. The data mapping specifies what data will be extracted from an internal data warehouse, transformed and sent to an external entity.
• Involved in extensive DATA validation using SQL queries and back-end testing
• Developed separate test cases for ETL process (Inbound & Outbound) and reporting
• Involved with Design and Development team to implement the requirements. Defects tracking, review, analyzes and compares results using Quality Center.
• Participating in the CR review meetings to resolve the issues.
• Defined the Scope for System and Integration Testing
• Prepares and submit the summarized audit reports and taking corrective actions
• Involved in Test Scheduling and milestones with the dependencies
• Performed Data Mining of the current engineering documents and drawing to draw meaningful insights and provided creative strategies to implement Digital Engineering Solutions.
• Established a 20 member Team to execute the digital engineering project to develop GE engine /compressor specific instrumentation tools and libraries, automate the quality control of design and control documents. Integrated and supported the generation of BOM using Teamcenter PLM.
• Evaluated the existing Manual documentation and quality assurance processes with IT team, identified the current system behavior, possible improvements while designing the libraries and tool for digitization.
• Facilitated monthly meetings with client to document requirement and explore potential solutions in every step of the automation.
• Applied Lean methods and tools to promote and support Process Automation
• Assisted 5+ level of testing and created test cases with QA team including functional testing, regression, user acceptance, integration, and performance to verify client needs were met
• Created the high-level requirements doc and the detailed design doc for integrations. Worked with the developers to ensure the product matched the specifications provided by the business team
• Controlled the improved process by creating clear SOP and Work instructions. Auditing the compliance if SOP is followed using KPIs
• Attained VOC with focus group interviews, brainstorming and surveys used to gather and analyze details for digital transformation. Developed team resources, project plans, communication plan, timelines, scope baseline and centralized implementation strategy by following DMAIC approach
• Developed a strong professional rapport with newly acquired client organizations to help build our business relationships by participating in the initial transition meetings and being a part of the core team to manage any escalations.
• Managed end to end transition of logistics processes to onsite locations through requirement gathering via proper due diligence, scope definition and effort estimation
• Escalation management
• Helped migrate the customer data of DSV from the legacy system to a web-based solution by defining transformation rules, and reporting
• Implemented automated Cable routing, Instrumentation hook up diagrams, HMI screen representation resulting in $400K increase in the revenue.
• Standardized the entire document quality review process by automating the process thereby reducing 100 project manhours.

Technologist

Confidential

Responsibilities:

• Wing to wing strategic planning, monitoring, standardization of global digital product program in GE oil and gas.
• Monitored timely delivery of digital program, future releases, benchmarking (internally/ externally), resource planning, setting standards & KPI's to improve quality, effectiveness, and efficiency of automating the design and controls.
• Trained in Six sigma and implemented Six sigma and Lean methodologies to improve the overall efficiency of the process.
• Owned project tasks and ensure they are completed in a timely fashion.
• Created and maintained project schedules, issues logs, meeting minutes, and project updates.
• Executed overall project tracking, deliverables management, action item tracking, meeting minutes, team communications, and presentations.
• Worked with stakeholders to identify key operational needs using process and tools (e.g. gap analyses, business process flow charts, decision tables, etc.) to aid in the development and refinement of new processes.
• Defined process and translated functional business need to support Digitization, including clear requirements, business impacts, and acceptance criteria to be used as part of prioritization processes based on impacts/efforts.
• Cross functional engagement across digital, Engineering, Controls, Project & other key stake holders for forecasting future digital programs, resource planning, benchmarking best practices internally/ externally, creating standard work, establishing KPI’s & development of process, tools related to Engineering (Smart Plant, AVEVA, PLM, BOM etc.) and fulfillment.
• Tested and recommended new opportunities for enhancing our software, hardware, and IT process
• Compiled and distributed reports on application development and deployment.
• Benchmarked best practices in Engineering vs external world & chart out recommendations to improve quality, effectiveness, and efficiency of Product.
• Designed metrics to control and monitor the performance.
• Acted as the liaison between the digital team and engineering teams to execute initiatives/ fulfillment
• Created and managed a excel based workflow management tool for optimization of work allocation across department
• Implemented a comprehensive management plan for each project and holding regular stakeholder meetings to keep all interested parties up to date
• Evaluated and drawn conclusion from data related to customer behavior

Project Engineer

Confidential

Responsibilities:

• Provide multi-functional life cycle project management of instrumentation and control equipment components.
• Engaging with Product Owners, Business teams and Vendors in creation ofuser stories and grooming / prioritizingtheProduct backlog
• Organize andwrite Functional Block Logic diagrams, Process control Document, Vendor documents.
• Identifying source systems and creating source totarget mapping documents.
• Good understanding ofData Integration techniques and Smart Plant Automation Conceptsfor automating the design documents.
• Ability tocleanse, map and transform multiple data setstostandardized operating procedures.
• Work withArchitects and analyze/document performance of systemsand deduce theAverage Load/Peak Load KPI’sforperformance enhancement.
• Proficient level of product knowledge about GE Fanuc, Rockwell, Allen Bradley PLC’s, Emerson transmitters and Control valves.
• Developprocedural documentation such as Site Operating Manuals.
• Partner actively with a cross-functional team fromProduct Management, Technology, and Client Services
• Provide support to Program Manager, as necessary.
• Strategy implementation to have higher first call impact with the customers
• Managing a team of 60 people to achieve the daily team target for lead generation
• Process documentation and SOP creation
• Doing GAP analysis to identify issues and implementing processes with the help of technical team to reduce them
• Conducting team reviews to point out opportunities for performance enhancement