SUMMARY

• Accomplished with 8+ years’ experience as a Senior Business Analyst, Business Systems Analyst and Scrum Master in domains like - Banking & Finance exclusively.
• Experience include understanding of Analysis, Joint Application Business Requirement Gathering, and Business Development JAD sessions with clients and referring to accessible documentation and procedure.
• Strong knowledge of Software Development Life Cycle (SDLC) including (UML), Waterfall, Agile/Scrum methodologies.
• Proven ability to establish priorities and manage multiple tasks with accuracy and strong attention to detail.
• Managing the quality and acceptance of vendor analysis and testing of SOW deliverables in a project setting.
• Excellent business writing skills in writing Business Requirements Document (BRD), Use Case Specifications, Functional Specifications, Systems Design Specification (SDS), Requirements Traceability Matrix (RTM), Systems Requirements Specification (SRS), Data Dictionary, Business Continuity Plan (BCP), and UML diagrams.
• Excellent communication skills with the ability to communicate with Business users and Technical teams effectively.
• Able to build excellent relationships with key internal and external business partners based on trust and confidence.
• Ability to work within high-performing virtual teams and highly collaborative.
• Hands on experience working with relational database concept and possess strong knowledge in writing SQL query in Oracle SQL.
• Performing Senior Business Analyst responsibilities working on large and complex software development, infrastructure, SaaS and/or Cloud solutions.
• Well versed in analyzing the requirements, writing the user stories to provide the use case and the business logic for the same.
• Well-versed in-Service Management, ITIL, SharePoint, Confluence and JIRA for managing and sharing the contents of the project.
• Decomposed Functional requirements to User Stories to meet INVEST criteria and then helped in prioritizing user stories using various prioritization techniques like MoSCoW and Kano Model. Assisted Product Owner in creating Acceptance Criteria and Definition of done for requirements. Used Planning Poker for estimation of user stories.
• Evaluated change requests by performing impact analysis on the triple constraints - time, cost, scope.
• Well versed in identifying the gaps between the AS-IS and the TO-BE scenarios so as to analyze the variance between the system capabilities and business requirements and documented the GAP ANALYSIS.
• Proficient in assisting the testing team in writing and reviewing the test cases for User Acceptance Testing (UAT), Functionality Testing and System Integration Testing.
• Hands on Experience in creating the data models and Source to Target Mapping document and pass it on to the ETL team and assisted them in Data extraction and Data management
• Proficient in creating the change requests and making impact analysis for getting approval for the change requests from the Change Control Board.
• Skilled as Scrum Master in facilitating and participating in the scrum ceremonies daily scrum, Sprint planning, Sprint retrospective, backlog refinement and review meetings to progress the scrum process and improve team’s performance.
• Extensive knowledge in data collection, analysis and evaluation, analytical problem solving, decision making and interpersonal skill with ability to interact and understand among different individuals at all levels of the project.
• Experience in on-boarding data to ServiceNow e.g. migrating legacy system data or setting up data feeds to import data.
• Worked closely with the QA team to conduct functional testing, compliance tensing, performance testing and develop the test plan, test conditions, test cases, ensured adequate testing of software both before and after completion, and conducted UAT.
• Collaborated with Program Managers, Product Owners, Technical Leads, Subject Matter Experts, and Business Users to ensure agile business acceptance and applied technical skills and business knowledge to achieve sound results.
• Possess a detail-oriented nature with excellent communication, interpersonal skills, and paving way for improvement in partnership with Client Project team.

TECHNICAL SKILLS

SDLC Methodologies: Waterfall, Agile-Scrum, Waterfall-Scrum Hybrid, Extreme Programming (XP), SAFe, Kanban, Scrum-ban, Rational Unified Process (RUP).

Requirement Management Tools: JIRA, Rally, TFS, Version ONE, MS Project, Rational Requisite Pro, HP QC, HP ALM

Reporting Tools: IBM Cognos BI, Micro Strategy, Business Objects, Tableau, SQL Server Reporting Service, Microsoft Power BI, Spotfire.

Graphical & Modeling Tools: MS Visio, Balsamic, Rational Rose, UML, Mockup Screens.

Databases: MS Access, MYSQL, Microsoft SQL (T-SQL), Oracle 9i & 10g (PL/SQL).

ETL/ CRM Tools: SQL Server Integration Services, Oracle Warehouse Builder, IBM Cognos Data Manager, Informatica Power Center, Oracle Data Integrator and Salesforce

Testing Tools: HP QTP, LoadRunner, SOAP UI, Oracle Application Testing Suite (OATS)

Microsoft Tools: MS Office Tools (Word, PowerPoint, Excel) MS Access, MS SharePoint, Outlook 365

Languages: SQL, PL/SQL, T-SQL, HTML, XML

Operating Systems: Windows XP, 7, 8, 10, Linux, Mac OS

PROFESSIONAL EXPERIENCE

Confidential, Bloomington, Illinois

Scrum Master

Responsibilities:

• Exhibited outstanding influencing skills to effectively drive project / program efforts.
• Leveraged problem solving and influencing skills to ensure project plans deliver on intent.
• Evangelized with stakeholders and customers to communicate delivery of new capabilities.
• Built relationships and collaborated with key stakeholders to ensure delivery of commitments.
• Ensured projects are being documented appropriately to mitigate risk and to be delivered on time.
• Prepare and keep project documentation such as daily reports, EMV reports, meetings minutes, etc.
• Designed and managing project plans in a complex dynamic environment, revising needs to meet changing requirements.
• Worked on continuous improvement and continuous deployment via improvement backlog in Azure DevOps ADO, lunch-n-learns, presentations and discussions across teams in the Finance Portfolio.
• Partnered cross-functionally with project customers to provide strategic and tactical thought partnership to effectively drive project delivery.
• Knowledge of how the Tech organization is operating and maturing and how the Program’s deliverables are aligned to the company’s imperatives.
• Demonstrated a proven track record of excellent project management, bringing the ability to quickly put structure in place to manage work in a dynamic complex environment.
• Drove agile program/projects based on defined priorities; ensured scope of deliverables, timelines and budget are met; identified risks and issues and mitigated and / or escalated as needed.
• Proactively communicated with the team and provided constant support for the engineers to enable EMV card processing with self-checkout solution on different pin pad devices, as a part of project.

Environment: MS Project, UML, Rally, Agile (Safe), MS Excel, SQL Server, MS Visio, wire frames, Rational Analyst Suite.

Confidential, New Jersey

Business Analyst/ Scrum Master

Responsibilities:

• Performed requirements modeling and develop analysis diagrams, activity diagrams, sequence diagrams, state diagrams, data models, and use-case realizations using RUP tools in Agile.
• Adjust workforce requirements based on changing/dynamic call volume patterns to manage work shifts.
• Involved in interactions with Subject Matter Expert, Developers and the end-users in more than one JAD sessions. MS Project proved useful in coordinating activities with project manager and various other teams.
• Analyzed the prior documentation and business processes for full understanding of the project. Documented Business Requirement Document (BRD) and Functional Requirement Document (FRD).
• Manage changes to requirements through change control -clear case, MQC, Document.
• Gathered requirements to upgrade the Time and Attendance system from a client server to a web-based application with three methods of time entry; Time Clocks, Web and Tele time IVR.
• Develop complex standard and ad-hoc reports and queries for analysis, controls, and/or reporting using Workday HR/Payroll systems.
• Responsible and Accountable for providing statistical information from each call center site to Workforce Manager utilizing historical data and forecasting results.
• Provides innovative methods to offer efficient and effective HRIS information and processes.
• Manages all aspect of HRIS systems, including manual data entry and Manager/Employee SS.
• Developed Enable strategy and capabilities including resource and capacity planning to grow the practice with expertise in Workday organically and through other models.
• Manages and engages HRIS team. Provides training and development processes.
• Create a workforce management calendar to track mailings, large scope training events and any significant event that impacts volume or capacity.
• Involved in creating the ad-hoc reports in Service Now.
• Worked on various Salesforce.com Standard objects like Accounts, Opportunities, Leads, Campaign and Reports.
• Identifies training needs for HRIS systems and develops training tools
• Experience designing and creating User Records in Service Now for new users
• Conducted periodic audits and testing of PeopleSoft system to ensure payroll calculations meet business and legal requirements
• Participate in discussions and team meetings for improving the efficiency for data conversion and global template solution. Training end users for using the Workday HRIS system through workshops.
• Works with key users and the HRMS Technical Manager to prioritize and schedule issues resolution.
• Reviewed the Functional Requirements of the COTS products and evaluated the integration of COTS with the existing system.
• Conducted UAT to confirm that all derivative products can be successfully processed through stages of the trade life cycle
• Produced metrics which provide management insight into the requirements process, to include, status, size, volatility, quality, effort, etc. Visio, Rational Tools, Traceability Matrixes.

Environment: Agile, MS-Project, MS-Office Suite, MS Visio, Rational Requisite Pro, Clear Case, Clear Quest, MS Visual Source Safe, Test Director 7.6, Quick Test Pro (QTP),Service now

Confidential, San Jose, CA

Business Analyst/ Scrum Master

Responsibilities:

• Gathered requirements through interviews, meetings, and existing documentation and conducted UAT.
• Involved in gathering requirements for Mobile Application (IOS and Android app)
• Analyzed the requirements for the project from DOORS requirements/version control tool.
• Set up meetings, conducted Walkthroughs, JAD sessions with Management, SMEs(Subject Matter Experts), vendors, users and other stakeholders to resolve open and pending issues and to develop specifications.
• Analyzed and managed projects for a large investment company to deliver information to customer's wireless devices including cell phones, pagers, mobile intranet devices and other internet applications.
• Managed server to server project to deliver additional monitoring tools for support of server to server alerts sent to client investment companies
• Developed documentation for various stages of the Software Development Life Cycle (SDLC), including Functional Designs and Test Cases. Provided functional support and guidance to application changes.
• Served as a liaison between business team and the project team by assisting the business in identifying, understanding and documenting their business needs and requirements.
• Created AS-IS and TO-BE business process flow diagrams, integrate process flow diagrams to show end-to-end business model including swim lanes for the elicited business requirements.
• Responsible for preparing Software Requirement Specifications (SRS) and Functional Requirement Specifications and performing Gap Analysis to check the system compatibility with the new requirements.
• Customized Page Layouts for Salesforce.com Standard and Custom objects.
• Created use cases and designed use case diagrams class, sequence diagrams and activity diagrams.
• Used SharePoint for content management and document management. Assisted in gathering requirements for the GUI (Graphical User Interface) Screens and designing mockup screens using Balsamiq.
• Design and development of major “Dash Board” software application.
• Identified internal and external system requirements, design and configuration set-up, also created User Documentation and conducted training classes.
• Used Visio to develop Use Case diagrams, Activity Diagrams and Sequence Diagrams.
• Analyzed and discussed the business and functional requirements for the application under construction.
• Worked with the quality assurance team so as to test different releases and to develop test plans and test cases.
• Testing platform and the Workforce Management (WFA) system; allowing for the processing of both Local Service Request (LSR) and Access Service Requests (ASR).
• Conducted training sessions for the end users and documented various training manuals.
• Involved in the system workflow analysis and contributed to the overall work flow diagram for the website.

Environment: Agile, ASP.NET, Windows, SQL, MS Word, MS Excel, Ms-Visio, Cognos BI, MS Project, Clear-Quest, Rational Test Manager, Lotus Notes R6 client, Notes SAS, salesforce.

Confidential, Kansas City

Business Analyst/ Scrum Master

Responsibilities:

• Conducted Business Requirements Gathering sessions in the form of questionnaires and business scenarios with the end users, subject matter experts (SME) and the developers.
• Gathered user and business requirements through interviews, surveys and prototyping.
• Analyzed and documented the business requirements, meeting minutes, responses to questionnaires and got approval of the documents from the client in the form of sign off.
• Developed various use cases, workflow, screen mock-ups, and conversion requirements.
• Conducted risk engineering to derive and execute action plans on time.
• Analyzed and prioritized user and business requirements as system requirements that must be included while developing the software.
• Planned and defined system requirements to Use Case, Use Case Scenario and Use Case Narrative using the UML methodologies.
• Helped prepare Logical Data Models that contains set of diagrams and supporting documents containing the essential business elements, detailed definitions, and descriptions of the relationships between the data elements to analyze and document business data requirements.
• Collected user requirements to create a technological platform to perform transaction -related asset level due diligence, analytics and cash flow modeling, structural and document review.
• Assisted developers to create a platform for compliance reporting tie-out process and to review note valuation reports prepared by CDO corporate trusts on a monthly/quarterly basis.
• Responsible for testing the entire application with Manual and Automated Strategies.
• Created Test Plan and Test Case Templates for testing the entire application.
• Responsible for performing Functional, Integration, Performance Testing and End to End testing. Involved in quality assurance phase planning, coordination an implementation of QA strategy for overall project. Performed user acceptance testing (UAT) to validate user requirements and expectation.
• Monitored project status to ensure progress toward completion, required procedural steps are completed fully and timely, participants are informed of progress. Tested the customer service management module in Amdocs.

Environment: Agile, Tableau, Power BI, Agile-Scrum, MS Project, Rally, MS Visio, Excel, UML, Use Case diagrams, Microsoft Visio, Postman, HP QC, JIRA, Confluence, Power BI, AWS.

Confidential

Business Analyst

Responsibilities:

• Gathered requirements through interviews, meetings, and existing documentation and conducted UAT.
• Involved in gathering requirements for Mobile Application (IOS and Android app)
• Set up meetings, conducted Walkthroughs, JAD sessions with Management, SMEs(Subject Matter Experts), vendors, users and other stakeholders to resolve open and pending issues and to develop specifications.
• Analyzed and managed projects for a large investment company to deliver information to customer's wireless devices including cell phones, pagers, mobile intranet devices and other internet applications.
• Managed server to server project to deliver additional monitoring tools for support of server to server alerts sent to client investment companies
• Produced Use Case, Domain Dictionary, UML Charts and diagrams. Assisting in developing object models from the functional requirements and architecture using UML methodologies and modeling tools knowledge (Rational Rose) (RUP Methodology).
• Participate in discussions and team meetings for improving the efficiency for data conversion and global template solution. Training end users for using the Workday HRIS system through workshops.
• Design and development of major “Dash Board” software application.
• Identified internal and external system requirements, design and configuration set-up, also created User Documentation and conducted training classes.
• Used Visio to develop Use Case diagrams, Activity Diagrams and Sequence Diagrams.
• Analyzed and discussed the business and functional requirements for the application under construction.
• Worked with the quality assurance team so as to test different releases and to develop test plans and test cases.
• Testing platform and the Workforce Management (WFA) system; allowing for the processing of both Local Service Request (LSR) and Access Service Requests (ASR).
• Conducted training sessions for the end users and documented various training manuals.
• Involved in the system workflow analysis and contributed to the overall work flow diagram for the website.

Environment: Agile, ASP.NET, Windows NT /2000, SQL, MS Word, MS Excel, MS-Visio, Cognos BI, MS Project, Clear-Quest, Rational Test Manager, Lotus Notes R6 client, Notes SAS.

Confidential

Systems Analyst

Responsibilities:

• Worked with internal and external business partners to identify, analyze, document, and implement requirement to develop new features needed for the unify team, as well as to modify existing application to satisfy business needs and opportunities.
• Worked with system developers, testing teams, project managers, offshore teams and end users to ensure proposed solution is delivered according to scheduled time frame and with the specified functionality.
• Conducted requirement gathering session with product owner. Attended sprint planning meeting by prioritizing sprint task and backlog. Created and tracked issues, user stories, and task in Jira, silk central and share point and took necessary actions to resolve bugs/tasks
• Followed SDLC standards by using MS office to document functional and non-functional requirements, technical specifications/requirements, test plans and test cases.
• Created and tracked issues in Jira, silk central and SharePoint and took necessary actions.
• Validated stage, development, and test envt both in IBIS and Test client after deployment and Build. Used different browser like electron chrome 51, electron chrome 44, Firefox and chrome for each programs and applications. Tracked service now incident and worked with concerned teams to get it resolved.
• Participated and actively involved in many meetings on day to day basis to meet the project target/deadlines, to fix issues and to update project status. Attended daily scrum stand up meeting.
• Worked on oracle sql for updating and uploading the package document or an item in the database.
• Proficient in User acceptance testing, unit testing, stress testing and functional testing.

Environment: JIRA, MS Office (MS Word, MS Excel, MS PowerPoint), web services, MS excel, XML, HTML, Jira, SharePoint, Silk central, power designer, Jaws 17 and 18, Braille viewer, Oracle sql developer.